Called the Springfield, MO store today to ask insight on vinyl & discounts & tax exempt status. Talked to a lady named Taylor & she was SO helpful, courteous & patient in answering every last question I had. She even upsold me over the phone due to her experience with my same project. Thank you Taylor for your above par customer service today!
It was wonderful. It was very busy at the time they told was 15 minuted and they got us in there in 10. Waitress was very nice friendly and very attentive. You should be very proud if your employees that represent your business well..food was excellent and the price was very affordable and you got great portions.
The staff is always very helpful! I can usually find what I need, and any time they have been out of stock, theyve always been super helpful in getting it ordered from customer service or checking with other locations. I never have any problems with them, and the store is always clean. I appreciate the help they offer and they usually have tips and tricks for projects youre working on
I came here because I had a gift card. I was hoping for a good selection of polymer clay. They didnt have it. I found a big package of clay,that was on a pretty good sale. Which made me happier about shopping here. The layout was somewhat confusing,so that made it harder to shop. The staff was friendly and helpful. I will probably go back to shop, because I like to give the benefit of the doubt. Just in case I was inaccurate.
I love going to different stores because they all have different fabrics. I was able to add five or six new fabrics to my collection. Everything was great except the boy cutting fabric was slow as molasses. Cute, nice, but so slow.
Fantastic! Had the exact pearl cotton thread I needed. Very nice clerks. Great selection of everything.
Found exactly what I was needing and had excellent service.
This is one of the smaller Joannes that I’ve been in however it doesn’t feel very small. They have such a wonderful variety to choose from and the staff is always pleasant and very helpful. The ladies are absolutely fantastic! Whenever I bring my mom in there she spends at least an hour to look in through all the fabric. There’s definitely no shortage!
Good fabric selections, great pattern sales. Notions are pricy. Staff is helpful and friendly.
Everyone here was knowledgeable and very kind. Prices on everything were better than what I found on Amazon and they had a great variety.
I love shopping at this Joann. The people working here are always so sweet and helpful. I dont even shop at Michaels anymore, the prices and options are just so much better at Joann.
I like to go into Joann Fabrics and Crafts because of their wonderful selection. I especially enjoy the crafting side. But theres a good selection of fabrics and sewing tools and yarn too.
Love this store and the rewards program they offer
Employee not friendly or helpful. She was putting thread on a display when I asked where to find the tool I needed to cut the bolt of outdoor fabric I had in my cart. ( I needed a hot knife, which cuts and seals the edges). She didnt know if they had the tool, and continued to stock the thread while I waited for an answer. Turns out they sell the fabric but not the tool. She suggested I just use scissors and pass a cigarette lighter over the cut edges to melt them. Not practical when one is making large awnings! I left without buying anything, ordered fabric and the tool online from somewhere else. Not impressed with Joannes.
Great selection of fabrics and everything one might need for various crafts related to them. Lots a goodies I didnt even know I needed, and knowledgeable and helpful staff always seem extremely useful when I have questions.
People there employees very hatefull! Would not go back, also employees didnt know there products! Have other stores that love my business! Thanks for the hateful experience, I know better next time!
This is the first time going into Jo-Ann, and I went on a whim hoping they had the things I needed for some jewelry I am making for Christmas gifts since it says CRAFTS. I was pleasantly surprised to find they had supplies for many different types of crafts. I was able to get bails, silk cord, sterling silver chain and findings. It was awesome! :)
Typical joanns lol. Most stuff is over priced, but i like their yarn. Wish they had a bigger color selection though
A congregation of ignorance and narcissism. I was talked down to, discriminated against, and treated subhuman. This store is run by a crew of idiots and sociopaths. Joann won’t make it another two years at this rate, do yourself a favor and take your business elsewhere.
Love that they are taking covid seriously, as there are spaces on the floor to stand 6-ft apart in areas where you must wait in a line. Also, theres a good selection of materials and coupons online. Their decor is always priced double the price it should be, though. I suppose they do that to mark it half price when its getting to be in season or too close to a related holiday.
The store is always clean, the staff is always friendly and knowledgeable of their store and usually most projects that you have. I appreciate that most of them even ask what youre working on and seem to be genuinely interested.
Great place for yarn and hooks. People are super friendly
If you need fabric, craft supplies or sewing notions, you will find it here. Great store and staff I s always helpful.
Nightmare Before Christmas Fabric and NFL Fabrics all in one spot do I even need to say anymore
Able to get what we needed and get through the checkouts quickly. I always enjoy shopping at JOANN Fabrics. I have rarely not found what I was looking for.
Wonderful selection of yarn and crafts.
I love how much fabric this store has. I also like the small cosplay fabric section. The prices are reasonable in my opinion.
Nice store. Friendly staff
Employees very helpful. Nice variety of products.
They were not busy and they were well stocked.
Great product, super helpful employees. Addictive
I come to this store almost every Sunday and every time I have such a bad experience with Nancy. She is so bitter and rude!! Today she even had the audacity to talk bad about my baby and how I was handling things. My baby was crying and she gave me a dirty look and told another co worker that I didn’t know how to shut up my kid (she is 5 months). Every single time there is always an issue with her. She has also discriminated me! She points me out on things I am doing wrong like standing ON the green and not behind it but doesn’t tell anyone else. She gripes and murmurs underneath her breath also because on some fabric I get 1/4. She is an absolute joke. If she hates her job so bad she needs to stop working there. Definitely fallowing this issue with the manager and higher up person!
Good price on hard to get items and knowledgeable staff. Highly recommended
It is close to home. We often zip up there. Joann keeps us in stitches. 🤣
Shopped at the JoAnns Springfield, Missouri location twice today. Both times were extremely satisfying and enjoyable. The customer service was more than spot on. Associates were very pleasant, helpful, and encouraging to me in my project efforts. Even under their COVID-19 prevention masks, I could tell they had great smiles on their faces. Two of the best customer service experiences I have ever had, in my 50 years of life. Also, so glad to have a JoAnns to go to. They have items, that I can never find elsewhere, when doing creative projects. Thank you, JoAnns.
No one willing to help. Bought some material from the 50% off room, was 30% off the price mark...but that is not what the sign or sticker said. Woman cutting my material did not speak to me at all. My mother could find anything that she wanted stated selection not organized. Will not be back
Always great sales and helpful staff
Nice selection, was asked several times if I wanted help. I am not very knowledgeable about sewing & the lady who helped with cutting what needed was very helpful and knowledgeable.
The only drawback by shopping at this store, I spend way too much! 😳🤑🙂I love this store!!!! 🥰
Crafty stuff for crafty people. OPEN ON SUNDAYS 💜
Large variety to choose fromYou will not be disappointedPrices are a little high but they have a lot of 15% - 80% off throughout the storeGood customer service
Yes Please - they have everything. However - it could still be a bigger store.
Cool stuff for diy crafts.
Staff nice. Too hot temp in summer. Good assortment of materals.
Shelves were semi Full, but I went in for Specific Item, got it ! Sales their seems their isnt Enough Quantity in Springfield and That is a Long Haul from Branson ! And their isnt another for Miles ! Need one in Branson or Harrison ?
Can find what you need great help reasonably priced or on sale
My favorite place too shop for my crafting habit. I always find such beautiful yarn and fabric at awesome prices.
Overpriced even more than hobby lobby is.
Love shopping at this place!! Great prices and huge selection.
The aisles in the place were very close and crowded together, and the things on each shelf were worse. It made it extremely difficult to find anything you are looking for. Not to mention, the placment of things on the shelves/aisle walls is definitely not ideal for anyone under 52, it was extremely difficult to get things down. As well as the fact that the prices for everything were also very difficult to see, and everything was very overpriced.
They have good selection but they lady who cut my fabric was really rude to me
Lot and lots of fabrics and such to choose from. A crafters delight.
Good selection of solid colors. I usually come here to find fabric to reupholster automotive interiors. They have a good selection so I can usually find a very close match. Prices are a bit high but hey it’s a brick and mortar store.
Could use some better customer service
It has bad lighting. The people smell bad. Ive been to the one in Columbia and theyre way friendlier.
Great sales, with great selection...not everything online is carried in stores though
Great fabric choices. Kinda pricy but not if you go during a sell!
Got what i needed real fast
Ok selection. The yarn isle doesnt have the selection it had before. Store also looks tired and outdated.
Good fabric prices and selection. Always a sale going on, although that can interfere with some coupons.
First time there. Really liked it.. lots to choose from in fabric..
Craft heaven for my wife!
I ordered online fabric for new grand baby ...it’s been 2 weeks. No information of pickup...I received a notice online the day I ordered that I would receive notice when ready .. I called the springfield store today. The customer service rep. Was short with me and hung up ..concerns me ..I understand she is busy ..but I am a nurse ..and if I did this at my workplace I would be reprimanded ..I never complain but this was ridiculous .. how many people does she react to like this during her day .
I ordered fabric online for a project. Got an email back that said my order was ready & to show the email at the checkout line with a valid photo ID. I get to the door & they wont let me in. Said theyre only doing curbside pickup. Thats not what the directions said. Update your your email, please, so youre not misinforming your paying customers.
Its so fun to go to JOANN!
Kim was extremely informative and helpful. We are new to sewing and she gave us everything we needed to know. recommend them!
I always find what I want at Joannes
Nice selection of crafting tools and materials.
Aurora is great. She is always smiling. Great selection and sales.
Great staff.
This is a nice store in a good shopping center. The staff was very helpful. I was slightly disappointed by the selection of merchandise. But, my tastes are somewhat different than most customers. Overall, it was a good shopping experience.
Cashier and another employee were so nice! I appreciate that!!
What a wonderful selection. Wow!
Pre black Friday deals were good
Joann was not here. False advertisement.
Found some of the accessories I was looking for here.
One of my favorite stores
I MIGHT shop a brick and mortar because the prices are pretty good, but will NEVER buy from them online again. I paid to have my items shipped, it wasnt free. They ship the absolute cheapest they possibly can. Essentially, your item will pass through the hands of EVERY shipping company there is. So it takes forever to get your order. I could have walked to the moon and personally picked it up, faster than, FedEx, USPS and UPS got it here. In fact, Im still waiting on a package, 2 weeks after ordering. Oh, and dont bother emailing them, they wont return it.
Fantastic new fabric
I found the safety eyes I needed to make my great-granddaughters Easter bunny.
Will be going here for all my fursuit supplies
Favorite place to shop. Got the app recently which shows me what coupons are available. Was able to get the silk flowers for my wedding 60% off!!! I feel like Joann and I have a special relationship now ;) haha
Love going here. always nice, and help out with any questions.
Found what I needed, ver helpful staff
Very quick and easy curbside pickup. Nice to see everyone wearing masks in these trying times.
Love their fabric choices.
It was good a little crow6
Friendly staff! Prices are outrageous though. Do not trealize broke folk need to make dollar signs too
Selection is not great, this may be due to Covid.
Get customers service
I love going there
This Joanns was pretty good--filled to the ceiling with goodies--it felt cluttered. We werent told about the sale that was going on even though we came with a party of 6 women on a fabric finding mission. That was disappointing. The sale room was hidden--Im glad my girlfriend pointed it out to me otherwise I wouldnt have found anything!
Well stocked and employees were taking precautions for covid-19.
Great selection of craft products