Relatively quick - about an hour to do a safety inspection and an oil change. Customer Service rep spoke very quietly and was dismissive. I had to lean my head in to hear/understand him with the mask. Told me my car was just to the right, and I had to walk around aimlessly looking for it before a guy took my keys and went and got my car for me. Also annoying is that if you don’t fill out one of these reviews, you get emails and texts constantly until you do.

My service department agent was Dana Pablo. I couldn’t be happier. She went above and beyond to make sure my flat tire was taken care of expeditiously. Thank you Dana and the service department team for the amazing job they did on my car and for getting me to work on time.

Two stars for appointment reminders. an appointment for oil change and state inspection using priority for life complementary service. The service rep I had an appointment with made me feel like I should have gone somewhere else. They tried to sell me other maintenance like cleaning mass airflow sensor for almost $200 for my Toyota which has only 21K miles on it. After the service, oil change sticker was kept from previous year. The receipt stated customer refused complementary car wash which was never offered. Id avoid going here when you have other options. Cant trust their service.

The service department has no respect for customer’s time. Each and every time I schedule an appointment time for an oil change in advance, only to come in the day of and wait usually 1.5 to 2 hrs for my car to be serviced. Again, this is for a simple oil change. Time is valuable and they have no regard for yours.

Im always disappointed with Toyota. Every time I leave there its like they always couldve done a little more to make things better. They never vacuum the inside of the car, never wash the outside, never add an air freshner, never take off an extra 10% just to be cool. Ive spent over $1,000 in the last two visits alone and they cant go above and beyond. All I can say is this aint Honda of Arlington.

Usually great experiences here. The waiting area is spacious with adequate seating. I like that I can bring my laptop and work using the dealerships WiFi while I wait for my car. Ladies can sign up for manicures on Wednesdays!

I kindly requested for general maintenance and flat tire to get fixed. They have completed the maintenance part, but they forgot to perform the second task. What a pity!

Schedules appointment today at 1:00 for routine maintenance and recall. Was told it would take about 2 and a half hours. After waiting for about 45 min was told the part was not there and that I’d have to come back again to get it done. Also, I was told that there is a shuttle that would help me get home when leaving the vehicle. I was told that the shuttle can be used anywhere within ten miles. However when I inquired about that.. I was told the shuttle doesn’t go any further south then Lorton-even though it is within ten miles. Terrible service

Overall good service historically. Today some small attention to detail issues such as not replacing all four of my valve stem covers on my tires, erroneously marking “customer requests no car wash”, no application of coupon/military discount as promised, lastly no one-on-one summary with service advisor on what was performed. Realize this is not Mercedes or Porsche but for the $3K+ they charged me they can do better than “Go see the cashier for your keys”.

Nadir’s service and professionalism was 100% as always. Car was ready in a reasonable time with the expected services completed.Detailing service is the reason for 3 stars. I opted for the VIP service this time; perhaps my expectations were a little high but the front of my car was still noticeably dirty. I expect a little more time and effort to be taken in the problematic areas considering a true detail - for $300+ typically yields a spotless car inside and out. Some areas of the interior were simply spot cleaned and the exterior (black) trim was untouched It looks completely mismatched compared to the rest of the car. I definitely got a better deal with the lowest level detail paying only $60….not sure why there’s a decline in service with the higher price.

All employees are friendly and professional, especially Dana is indescribable! I travel 4 hours from Montgonery county in VA to Priority Toyota in Springfield, just because I trust Dana to check my car, she would do everything for her customer even if he walked in with no appointment. I can’t say enough about Dana, simply she is the best…

Dont just show up!! Make an appointment!! Makes everything so fast. Super quick if you pick the right day. They have a waiting room for you with a restroom. Bring drinks, food, and a cell phone charger. Or just drop off your car. They will call you when your car is ready. Great experience.

This dealership is well run, professional and friendly. They helped me with my appointment and kept me informed, both by text (what a cool system!) and by coming to find me inside the facility. They even have a quiet room where I worked while they worked on my car. The agency Chhay Hem was AWESOME!! Great place to have work done on my car!

Im pleased with Priority Toyota of Springfield. Quick servicing and very professional. MELISSA was great service advisor.

Excellent service as always ... appreciated that Anthony was able to get the car in for 35k Maintenance even though they were booked.

I left my car for a state inspection. The person who took my car told me that she would call/text me when the car was ready. After waiting for my car for at least 45 or 50 minutes, I decided to look for my car outside. There it was and I have no idea how long it had been sitting there with the inspection finished. When I asked why I hadnt been informed that my car was ready, I was told the person whochecked my car in was in a meeting. It shouldnt have taken much to figure out that if you are not available to follow up with a customer, someone else should have been told to contact those customers. This was incompetence. If I had not decided to look for my car, I could have been waiting until when... the meeting was over???

Called on Wednesday to schedule an appointment for a recall notice on my Celica. Priority said they would need to order the part and it would take 2 days. Made the appointment for Saturday. Arrived on Saturday and they checked me in, said it would take about 2.5 hours. So I waited there at Priority. About 2.5 hours later the technician calls me and says they never ordered the part. I wasted 2.5 hours of my Saturday.

Charm was my sales rep, professional and did a great job listening to what new vehicle I was interested in. It was 105 degrees but she, without hesitation, was willing to walk me to see the vehicles I liked. Charm answered my questions and after I made my choice worked quickly with Haithem to get the offer done. They got me on my way so I could get back for a work meeting and allowed me to return Saturday to finish the paperwork. I returned Saturday with my two young daughters and Charm connected me with Sam in finance who even took the time to give my girls some toy cars to keep and play with. A real professional outfit, would recommend to anyone looking to buy or lease in the Toyota family. Thanks to all at Priority Toyota, truck number two and counting with Toyota!

Nadir Ali thank you for the wonderful job you do. You keep me informed and take care of all my car inspections and car maintenance with world class professionalism. You make a huge difference at this Toyota dealership. You are a great asset and represent it well. Thank you so much for your kindness, compassion and over all customer service you provide to clients like me. Keep up the amazing work and see you at my next visit. 😀Att Manager, please give Nadir Ali a raise!!! He deserves that and much more. 👏

This is the second time I brought my vehicle to this dealership for service. The service writers /representatives were not very friendly. They never asked how they could help me not did the welcome me. They appeared that they were bothered that they had to handle your service request. When I picked up my vehicle from the cashier I was never advised where I could locate my vehicle nor did they have the keys fob. I walked around and handed my paperwork to the vehicle chaser who brings her vehicles upfront. He asked me for my key fob and I told him I didn’t have it. He sent me back to the cashier who didn’t have the key fob and then intern located the service writer who told me and her that the key fob was in the vehicle parked in front of the dealership. I thought I would give this dealership a second chance but after this type of service and treatment I will not return there. I should’ve gone to the dealership that has service my vehicle, Alexandria Toyota on route one. The service writers and employees are very friendly and outgoing and treat you with respect and a valuable customer I feel as though priority Toyota does not treat their customers well.

I am truly appreciated with Priority Toyota ! Starting with salesperson AJ who was professional, honest and super helpful from the beginning to end! Also business manager Todd Carlson did an excellent Job very professional down to earth cool guy who did this thing! Made sure my car had the best coverage! Five star for sure ! And it is true they will take care of you! God bless y’all !

It takes a long time, but the waiting area is nice with lots of seating, tv, coffee and snack shop, etc. I’m not sure if all reps are as responsive as Nadir, but he is great.Service and quality are good. This time I was a bit surprised to see that the driver side floor wasn’t vacuumed - which is typically what I see and expect. My car also wasn’t pulled up and ready to go, with the valets all appearing very confused and frustrated that I might need my car. It seemed a little disorganized which was an unfortunate way to end my otherwise positive experience.

Recall service performed. Nadir was service Representative. Outstanding demeanor and customer service.

I brought my car in for an oil change and recall work. The oil change was fast and free. The recall for fuel pump repair was rescheduled due to the part not available. I waited for two weeks and they never called me, when I called the service manager he said he will check on the status but then hang up.

I was promptly received and processed at my appointed time and the work was completed sooner than they allocated. The staff were courteous and attentive throughout my visit and I thoroughly enjoyed the experience.

The Priority for Life but that is not completely true. Ask about lifetime oil changes..... there is a limit.

Poor communication. Spent the better part of a year trying to get recall work performed by them. They were constantly ordering the parts. Took the car in, they didnt have the parts again, then a couple of times the parts were delayed. Took 4 days for the work to be completed on what is listed as a 6 hour job. At no time was I called to be informed of any time changes. I dont even take my car to them for the free oil changes I was given for buying the car there. Last service advisor I had (who is no longer there) my car came back needing me to do work on; extremely poor attention to detail. Not worth the hassle and poor customer service. Would also never purchase a car from this dealer again.

First time here... very impressed! Clean and spacious with plenty of comforts while you wait. Professional and friendly staff, too. Definitely will bring my Rav4 back for its next service here!

I have my car serviced at priority since many years and was always completely satisfied with their service. I am thankful that they tell me which repairs need to be done immediately and what can be done later, especially for more expensive repairs. I will continue taking my car there and would buy a new car once mine gives up on me.

Basically they do a good job. I prefer to take my Toyota to a Toyota dealer, so they qualify. Probably more expensive than is reasonable but I think excessive labor charges are found everywhere. They get VERY busy, which can be a problem. Forget about getting a prompt response back from your Service person - I had to wait for 6 hours before she finally got back to me to answer my questions. However I did get a free loaner and they did finish on time.

Paul Sonnhalter has been my service advisor for having routine maintenance performed on my vehicle. Paul is knowledge, courteous and always aware that my time is valuable. He keeps me aware of the status of my vehicle and makes sure my vehicle runs in tip top condition. Thank you Paul for a job well done!!

The service department in general provides great service except the bad experience I had with the service associate named Mike Best. Mr. Best should not be an associate who should be in the customer service desk. His handling of a customer is far below the industry standard. Let him not ruin the reputation oifPriority Toyota Springfield dealers business.

Today I walked in in Priority dealership Springfield to explore the option of exchanging my old car. My experience was amazing. A young gentleman welcomed me at the door and asked me very politely how he can help me. I told him what I need l, he was a very good listener and he spent a lot of time searching for what I need and gave me very good options. I ended up exchanging my old Nissan with an amazing Mazda3’ the future car of my daughter. Thank you Ali Alhage for being a great salesman. I am sure Ali will have a bright future as a sales person.

I bought my rav 4 here in 2018, new off the lot! The service here has been great. Today, I went in and worked with Chris. He has been so helpful from start to finish. I came in because something hit my sensor and it needed to be fixed. He welcomed me right away, identified what it could be and walked me through each step of the way. He was very professional, accommodating, and provided great customer service. Thank you, Chris!

This was my first time visiting this dealer and I must admit I was pleased with the ability to book an appointment online, be greeted upon arrival, receive an estimate from the service person about the time I could expect to be there (it was within 5 minutes of her estimate), was promptly notified when the car was ready, sat in a spacious and neat lobby while waiting, and received the car as soon as the work was completed. I will most assuredly use this dealer’s service department again.

Darryl did a great job taking care of my car, and is still helping as he looks into the claims process for the dent/ding repair warranty I purchased through Priority- to make sure I get everything they promised. I like how Priority does their very best to make customer service a true priority!

Dropped off the car in the morning around 9:30am and was told I would be getting notifications about the status via text, but never got any. After multiple texts asking for an update and then multiple calls later, the receptionist finally got a hold of the agent at around 4:20pm and was told my car was ready. Left to get the car and and when I got there they were closed. They close at 5pm. I got no courtesy reminder about them closing early on Saturdays when I called and was told it was ready. I live 45 mins away so wasted an hour and a half driving out there and back. Had to wait till Monday morning to pick up my car since they are closed on Sundays. My husband and I got into work a few hours late because of it.

I scheduled the appointment for 7:00 AM. My appointment was for 10k mile maintenance and state inspection. When I arrived at the dealership, I was informed that the technician that performs state inspections doesn’t arrive until 8:00 AM daily. If the website informed me that the inspection couldn’t possibly start until 8:00 AM, I likely would have selected a later start time for the service. I got my vehicle back from the service department after 9:30 (I spent over two and a half hours at the dealership for an oil change and state inspection). Add to it, when I got the vehicle back, it was not washed (that’s normally included with maintenance).

Great Service Team.Mr. Paul my service agent is a great person with great personality .Paul keep up the good work.

Even though the 60k mike maintenance in the manual said only light service, they tried to sell me much more saying its what I needed. Website said 199 starting price but they minimun price was couldnt tell me what that price included. Minimum price of was 650 was offered. I opted out.

Worst services I have received didn’t have engine or cabin air filter. service tech didn’t ask if I wanted to schedule an appointment to get the issue fix. Didn’t receive a multi point inspection as request which would inform me of what else needed to be worked on tech really couldn’t tell me anything about my car didn’t make me feel at ease. Highly doubtful that I will return for any services from priority Toyota of Springfield.

Just a little bit of delay in the start getting in due to a car blocking their mid part of the door to check in but not too long. Love Anthony V. You can trust he will do all the things you ask n finished within the time period given and just because of the storm n one of the pm car drivers (valet) called in per driver so got slight delay on my pick up so I got slight delay on my next appt at 6 as the storm still ongoing. Despite all of the above, I can say these was the best experience I had ever had with them so far 99.5-100% . Would love to request said above service man again for all future dealings.

Outstanding service!!! They listened and communicated very well regarding their findings! I was kept up to date on what was going on with my vehicle and they provided an estimate as I requested. I live 30 minutes away and have no problems driving to them for vehicle services! Customer service was beyond what I was expecting!

I came in for an oil change, knowing I was 2k miles over and I was going to have to wait since I didnt have an appointment. Dwayne took care of getting me in, making sure I got what I came for but also what I needed - tire rotation (which came out less than quoted) and a recall repair. I knew I had an open recall but I had been told by another Toyota dealership that the part would have to be ordered. They had it on hand and took care of that for me too! I felt like I was in good hands.Speaking of... I noticed manicures on Wednesdays... ? 🤔 Might consider coming back on a certain day!The seating was spacious and comfortable. Amenities included vending machines and a coffee cafe type area which I really didnt visit so dont quote me but I know it was a large area and said Coffee. TV. Quiet Lounge with desks. Restrooms. I loved it!

I am only giving this one star because zero stars is not an option. I was told that the service of an oil change was going to take an hour and a half which is an exceptional amount of time considering an oil change should take, at maximum, a half hour, considering I had an appointment. I was asked if I wanted a complimentary car wash and I agreed. At the 2 hour mark of waiting, I went to see what was taking my car so long. My service rep was socializing with 2 other reps and not working, and had no idea that my car was complete and waiting. I paid my bill and when I went out to get my car I noticed the car hadnt been washed. The rep asked me if I wanted to wait some more. I didnt have another 2 hours in my day to wait for my car to be washed. Every time I go to this service center for a simple oil change, I wait way more than I need to and there is always a complication. I have never gone here and gotten the needed service without some sort of drama involved.

Nice looking well presented dealership. Similarly to a resort. They where one of the few in the DMV that actually had the 2021 Toyota sienna XLE plus package that I wanted. Kirk was awesome to work with Todd from financing was cool to. Ali the manager was a nice guy. They just dont budge on pricing, as a customer I want to walk away feeling like i got the BEST deal. I would recommend this dealer but just be warned they dont budge on pricing.

I had to come from Florida to Virginia for a funeral. I was about 500 miles away from being at 10,000 on my oil change. I had no time before traveling to get that done before I left due to Memorial Day weekend (thanks to all the fallen Veterans and all Veterans). So I called them after the funeral to get my car serviced before traveling back to Florida. It was great, they had a spot for me and did a great job on my 20,000 mile mark warranty maintenance. My oil was changed and I was relieved, and sure that my car would make it back to Florida. My Camry got me back to Florida with no problems at all...I would like to thank Toyota and the team that serviced my Camry. I recommend them if you live in the area, and if I am ever in that area again and need maintenance, I going to call them to get me right. I can’t thank you enough and I appreciate you handling my general maintenance in a timely manner.

Paul is great. Been going to him for years.

Dwayne, service technician was excellent. One of the reasons I continue to get my car serviced through Toyota. Thanks for your help!

Bob Bell and his staff are the best, I will always use your service Thank You very much Terry Hardy

Darryl was awesome to work with! Also, like always, the Toyota technicians did a great job working on my truck! Love this place and how friendly everyone is! Thanks!

Everyone is very friendly and professional. Dana is the best.

The people are friendly and polite and they are very helpful

This was the third time that scheduling online didnt work as expected. I gave plenty of chances to get this right. I scheduled service online. I selected Shuttle as an option since I needed a ride from and to the dealer once work was completed. First I didnt get a call to let me know that my vehicle had been serviced. I called 3 times trying to get a hold of my service rep with no luck. Finally I spoke with another rep and I told him to leave my paperwork at the cashiers for me to pickup. When I arrived the paperwork wasnt at the cashiers and I was directed to the service rep. I picked up my bill, paid it and proceeded to speak with a supervisor. I mentioned the 3 times that I had to endure issues with their online scheduling. I was given the excuse that a new system was placed 6 months ago, unfortunately this problem had been going on for 18 months already and that excuse had no foundation. To make matters worse I discover that the driver side had oil smudges that showed the lack of care for other peoples property. I believe that customer service goes a long way. Hopefully Priority Toyota will improve their customer service and service in general only time will tell and I will return soon for a State Inspection next month. We shall see if they improve then...

Chhay Hem was my service advisor at Priority Springfield and he was extremely helpful. He answered my questions and provided advice. He kept me informed and was very helpful and pleasant. I drive 40 miles to this dealership because of the quality service they provide. Highly recommend.

I appreciate the service I get every time I go to priority Toyota at springfield. Everyone is so helpful, thank you!

The location is very clean and friendly. My advisor was very clear about costs and the time it would take to perform the service. I feel like the prices were fair and they didnt try to scam me into some unnecessary repair like dealers often do.My only complaint is that I was never given a multipoint inspection summary like I usually get at a dealership. Since I didnt get the sheet, part of me feels like they didnt even check my entire vehicle over, which isnt a great feeling. Maybe they just forgot to include the sheet?

Service is always good primarily because of my Advisor Dana. However their valet system to retrieve the cars needs attention. Twelve people standing outside for cars with service completed and a shortage of valet personnel while inside many employees just standing around talking. My advisor rounded them up and in quick order we got our cars. Thank you Dana!

Had a key reprogrammed here. It was a little busy and too a while, but no real complaints. Mike best took care of me and accepted a competitor coupon. Havent bought a car here, but have used their service with no issues.

Priority Toyota exhibited professionalism AT ITS BEST! Every team member from outside to inside of the building exhibited professionalism, courtesy, kindness, PRIORITY, etc. I normally take my car to be serviced at a personal/main chain mechanic shop due to high dealership prices. However, due to the exceptional customer service from all of the team members (even the ones who weren’t directly servicing me) I will definitely be back!

The service here was bad on so many levels that I dont want to burden you with the bad vibes. Sometimes am experience can be a one-off, but as for me, I wont be going back there. Obviously I do not recommend.

Easy to book an appointment online. Got an appointment within the next couple days. My service agent Nadir Abu was great. He communicated well and shared details about the service. He called and updated me often on the status. The only reason they didn’t get 5 stars is because Toyota can’t seem to tell me what warranty I have. Even though I purchased in another state (military family that moves a lot!) I presumed all my warranty and oil change deals would carry over and show in the system. There are things I have been charged for and I don’t feel that we all have a clear understanding what’s already covered in the warranty I purchased. I was told at a previous appointment to contact the dealership I bought it from. Well that person isn’t calling me back either. So that’s what gives me frustration with Toyota at this point. Otherwise the service this time was professional and courteous and they performed everything I asked them.

Jason is amazing and was really great!! My only upset was my driver side window was left down by the technician and because of that, my entire driver side was drenched, from the rug to the seat! I asked someone in the service bay to please wipe the water down from the inside of my car for which they did but my dress still get wet all because of the incompetence of that technician.

Ive trusted Toyota priority Springfield all this time until today. I went for tire rotation, unfortunately they didnt do one side. When I went to ask about it, Mike Best show me the cameras and tried so hard to tell me they did it when literally I watched them not doing it. I noticed it because my front right rim is damage and when I came back the rim was on the same side. Please becareful when you take your car there and double check their work.

I have worked with Dana Pablo for 2 years and she is amazing! She has treated me with love and care every time I come in for service. Best Toyota service I have received since having my vehicle 7 years.

Great service. Organized drop off and pick up process. Used the shuttle service - much appreciated. Professional. Great customer service.

Not a big fan of going to the dealer but Dana is always polite and courteous whenever I go. If I ever need anything I just always go to Dana. If there are coupons I dont know of shell always apply apply and help me Dave money. Word of advice...dont go before a super busy weekend where everyone is traveling and wants to get work on their car done. Yikes.

Exceptional service, supported me in advance, during, and after the tire replacement and alignment. Price exactly as quoted, timely communication, and an excellent staff. Thank you!

Above and beyond service by Fabio Guzman and team. The repairs were also even done earlier than expected! Love this dealership.

This is probably my fourth or fifth time visiting Priority Springfield Toyota for services. My visits are mostly satisfactory but the two times that I saw Dwayne Mcclain out of five that I visited Priority Toyota I was extremely impressed by his attention to detail and lengths he took to go above and beyond to ensure customer satisfaction.

Luckily it was only one day to install the remote start equipment in my Corolla. Unfortunately, Toyota does not provide you with a brochure with specs, features and directions on how to use it. I know the work is subbed out, but for $570 you would think some sort of slick sheet would be provided. 🤷‍♂️ I had to ask around to get the info. In any case, the car can now be turned on and off remotely. 🙂👍

Went to get the safety recall for the fuel pump on my 4runner. They didnt reconnect the gas tank and I went to fill up and fuel went every where. Seriously? Almost burned down the gas station horrible service! Then I called and they hung up on me.Update - Fabio (service manager) was an immediate help, sent a tow truck and had my 4runner patched up in the same day - and filled up my tank for me. They made up for their mistake, though it doesnt say much for the mechanic that he didnt check his work. All that said, the service manager I worked with was great.

Requested an oil change and tire rotation. Only received an oil change. Melissa was great, but I have to go through the service process all over again to get my tires rotated. 😞

2nd time Ive taken one of our cars there and the wait times are ridiculous. I dropped my car off for a routine first maintenance and oil change, was quoted one hour to one and half hours, it ended up being two and half hours. Same thing happened with our other car.Facility is nice and they have a nice coffee bar, but they really need to work on their timing.

On time for maintenance. Courteous and professional customer service at its finest. Priority Toyota never disappoints.

Very easy to schedule service. Work completed within timeframe estimated. Everyone extremely friendly!

Easy to get an appointment that was convenient for me. Timely and quality service.

I used my road side assistance and tire warranty. I had a flat tire. Made a service appointment designating drivers side rear tire (left side) needed replacing. The right side rear tire was replaced instead. Spoke to manager and she stated to bring car back and they would fix it. Realized they replaced wrong tire. So left tire was replaced. They also offered full detailing ($350 value). So kept my vehicle for two days and offered a rental. Went to pick up my car. The foot areas had been vacuumed. The car was not detailed. Now was asked to bring back the car a third time in order to do the detailed cleaning! Just fed up with this Priority Springfield location!

Chai is a professional. Always ready to welcome you back, with a smile and ready to listen to your needs.Chai will always come and update you while you are waiting. He will even ask you if you want a trophy to the Springfield Mall while you for your car. He will arrange for the Priority Toyota Shuttle to take you in and out.He always says thank you. Great customer service and appreciate him.

The team was great. I had to leave town for a family emergency and they pushed my service through as fast as possible. I cant say how much I appreciate the fast and reliable service. I was able to make it to my destination before midnight.

State inspection. The advisor, Nadir Ali, was excellent and the wait time was great. Pulling up to service area was unorganized. I had to get out to ask what is next. No one talked. The advisory area was chaotic! You had to just jump in when you could. The four stars are because of the advisor and wait time. I appreciate the advisor!!

Dwayne McClain is number #1We get excellent customer service every time we bring our Toyota for service. He is most courteous & professional.

Today I had an oil change, took only 2 hours. The service agent was Marvin. After the service my car was parked in front of the dealer. The plastic was still hanging in my car and the paper floor coverings. I had to remove them and dispose of them myself. What kind of service is that?

Free oil change and state inspection on vehicles bought there. Took about 1hrs wait. Not bad fobs dealership.

I came into the dealership knowing that I needed a vehicle and unsure of which to get. My car salesman Diego Arriaza was super helpful. He helped me decide on which car to get and helped me stay within my price range. I had gotten a terrible interest rate from my bank and Diego reassured me and made the process less stressful. I ended up applying through the dealership and was approved at lower rate than my bank!I’m definitely coming back for my next car. ASK FOR DIEGO HE IS AMAZING. He will make sure to find you the perfect fit!!

Toyota’s employees are very professional & respectful but the prices are very high for maintenance but the service is awesome… I’m a Toyota customer for Life & will always buy a Toyota- thank you for your great customer service… My helper was Dana Pablo-Ros…

I generally never write reviews but I am so disappointed with their service I thought this needs to be told. They were supposed to provide pick-up and drop service for a Recall and general maintenance. I requested for a shuttle for me to be dropped back home after I handed over my car to the service agent . They made me wait for 2 hours in the show room but not shuttle service arrived even after repeatedly checking with the service agent. The recall and maintenance work was finished in about 3 hours. I was ready to leave but I realized that the wash and servicing which was supposed to be performed together was not done. So I went back to the Agent and Then I was asked to wait for another hour so they could complete rest of the work. In total they made me wait for 4 and half hours for nothing. Very unprofessional staffs, no respect for clients time. Totally disappointed with this dealer and their service.

Nice and clean just not happy about the price of the work that needed to be done and very surprised how the service person would think that someone can drop 10 thousand dollars specially we all is hurting from covid. I found a place that will do it and save me 600 hundred dollars. Thanks

I made an 0715 appointment and was finished by 1000. Fabio was great, very helpful. My only comment was the waiting area felt like a mix of the DMV and the ER waiting room. Crowded and not a lot of options to charge your computer while you wait. Everything in the waiting area felt, dingy and the chair were uncomfortable. Also, I’m not the biggest fan of how crowded the area was, I was wondering how they manage to sell any cars with everyone from service spilling into their show room. I also, got the lovely experience of witnessing/ participating in the sells floor daily meeting… that’s how cramped it is. The place is gigantic so it’s hard to believe they need more space. Maybe a second level where all the service customers can go wait, out of the shows room.

I had the worst experience twice with their service department. Today I had waited almost 6 HOURS just to get my cars safety inspection and emission test done. Their workers didnt help on providing and explaination to why my car was taking so long. horrible service I couldve gotten this done cheaper and quicker at my local gas station. Please dont use this dealership.

This place is always on time and gets the work done quickly. If you do have to wait, there is a huge waiting area with everything you need. Even an office area so you can “work from home”.

Super job of diagnostics for the dreaded “non-specific intermittent rattle of unknown origin.” Determined the nature within minutes (rusted out and barely attached catalytic converter heat shield) and repaired in a timely fashions. Fears of a massive engine repair were immediately quelled. Very professional approach and staff.

The Team at this dealership was professional and took very good care of my car. They got the car washed also, and another pair standing outside went and found my missing magnet and brought it to me. I’m a happy customer and will always come back.

Mr. Darrel was very polite and helped explaining the services done and which one must be done urgently

The service was exceptional. Nadir was very helpful as usual. I enjoy coming here to service my car!

On September 8, I check in my vehicle at 7:45 am for tire pressure sensor, Svc Mgr said need diagnostics test, it took more one hour and half to wait, and said need to replace tires sensor and reprogram it, cost approximately $400.00 and mention that it will take two hours and labor cost $150.00 an hour, as far as I know to change one tire sensor less than one hour, and part cost $ 60. I feel that they charge me too much, there’s no way to find out,

Finished ahead of estimated timeframe. Super friendly and I couldn’t ask for better overall.

The service was on time and quick. Daryl Deavers was so professional and nice. Great job.

I have always have great service for my Toyota here! Friendly and knowledgeable staff. I always get it back cleaner than how I left it too!!

Easy in and easy out. Always professional, and they do good work. Anthony Vargas is great as a service rep. Very helpful always.