Had a 8:00 appointment got there at 7:30 just a oil change. 10:30 checked on my vehicle was told they skipped my car and didnt do a thing. Offered me a loner. Said I could pick up my car tomorrow. A two day oil change was too much for me I left. Wow a oil change.

Do not bring your vehicle to sheehy ford for service! I waited all day for something very minor to be fixed. They did not install the new part correctly and I needed to bring it to another ford dealership to fix. Shane Mullen from the service department called me to apologize profusely and said they would refund the labor charges. It’s been months and I still have not received the check. I have called and left dozens of voicemails for her and her boss and they have not returned my call. Terrible communication, horrible customer service and a total ripoff.

I don’t recommend this place. They make owning Ford cars a horrible thing. They are shady. They are very good at only one thing making sure to break your car to break your wallet. They are untrustworthy, deceiving, and rude. Just avoid this dealership. Go anywhere else but avoid this place. Thank me later.

I would not recommend anyone to go to their service department for any kind of vehicle issues. They rip of people’s pockets. They asked me to pay 1600 for small issue in my car and gave me wrong information and told me a lie that my vehicle has such a big issue when I checked it with another mechanic I literally paid nothing. I got it fix for for free because the other company people were honest and professional unlike sheehy ford service. Who were very disrespectful and unprofessional. They lie to me every single time. I will never buy or service my vehicle from them. I asked to speak with a manager he refused to talk because he and his another colleague lied to me last time i visited the Springfield sheehy ford.