First time customer. They did over and above what I asked for. Reasonable price for brakes and really honest. The employees seems very attentive to their customers. I will definitely be using the auto repair in the future again. :)

Great shop! Honest and quick, grade A++ customer service

Ted and his team was amazing! Excellent, accommodating and fair pricing. Appreciate them getting me back safely on the road! No side mirrors is a big problem in my car!

I had an issue that, in my opinion, was not handled in a correct manner. When I spoke with Ted, owner/manager of the establishment, he bent over backwards and is in the process of making things very right. I commend them for their honesty, integrity and focus on customer service and satisfaction. I will update this once the work on my motor is completed. Thank you Ted for working with me.UPDATE:I picked up my vehicle today and I was more than pleased. Everything that this fine establishment has promised me, they came through with flying colors on. They fixed all the issues and now it is really absolutely perfect! Please don’t just view this as just another positive post because it isn’t. This is a testament to the integrity and quality and ownership of any issues that JT Auto and Ted take. Believe when I tell you, if there is an issue, JT Auto staff and management don’t run from it but they embrace it. And they fix it.In closing I will tell you, this is not your average, run-of-the-mill auto repair facility. They take extreme pride in what they do and they provide unflinching great service, honesty and integrity. You don’t want to take your vehicle anyplace else, trust me.Truth be told, if I could give them 10 stars, I would do it because they have earned it!

My SUV had a Check Engine Light and other Mechanics did not have time to do a Proper Diagnostics on the it, even with an appointment that was made, So it was time to look for a New Shop!! So I looked at some reviews at other shops as well as JT Auto Repair, liked what I read. Called and Talked to George who works the Desk, Perfect Customer Skills, makes you feel like you have been coming to JT Auto Repair for years Took my SUV in they located the problem, throttle body needed to be replaced, they had to order, and they recommended Control system cleaner and Rear Shocks not once did they try to twist my arm to get the recommendations done (sometimes shops give you the doom and gloom) I did decide on the Control system cleaner. The only bad thing I need to say is it took forever to get the part in but that was not the fault of them. Snail Mail and other nothing to do with JT Auto My SUV has not ran that good in years, Took it on a Trip, no issues what so ever, when I came back I chose to do the shocks, they were right they needed to be replaced SUV runs great and rides great Thanks JT Auto for good mechanical service and customer service. I will be taking all my auto services to them

I used them for the first time and let me tell you after going to other shops in the past. They have the best deals! George (their front desk), has the best customer service Iv ever experienced! So nice, personable compared to couple others who i spoke with about quotes. Give this shop a call for quotes before going anywhere?

Took my truck in for a presale inspection. It runs perfectly and Ive done most of the maintenance myself, so I know whats up. Was quoted over $3000 in repairs needed. Prices for each item seemed obscenely high for things like brakes which wed had done at the dealer previously.

I needed a good service garage for my car. I read some reviews and I choose JT auto because they had such great reviews. They took care of all the issues I brought the car in for and never charged me for what I didn’t need. They are very honest and professional they are my new service garage hands down!! Thank you JT Auto!Kimberly

Went here last second after my normal place didnt have any availability. Honest people with fair prices, who even stayed late on a Friday to help me out. Would definitely recommend this place!

They were very quick to answer all of my questions and come to a solution. Friendly and trustworthy.

Did a great job on a timing belt service on mine and my boyfriends 2013 accord v6. Everything was very straight forward and professional. Customer service was astounding compared too most other shops around Springfield. Will recommend all of my family and friends to come here for automotive service needs. Thank you Ted and the team for taking care of us!

Great shop, was done right and quickly! Will definitely come back.

Great customer service! This is the only place I take my truck now. They got me in the morning I had issues and fixed it same day. Truck always drives better when it leaves JT Auto Repair..Thanks again!

The whole team is very welcoming and keeps you informed with the process of your car. Also reasonably priced as well. Highly recommend and would definitely go back! :)

I have taken my cars here for a few years now, and even though I’m across town in Eugene, I will get my cars over to Springfield for service because I know I will get good work and honesty from them. They will drive you back home and pick you up if you have to leave your car there, and will go over in detail everything they found, and costs, before they start working, so you never get stuck with an unexpected bill. They always check for anything else that may be an issue and give a list of those recommendations and price breakdown for each to send you home with. Highly recommended these guys!

First time user of this shop, will definitely come back again. Their service went above and beyond. If youre looking for a new shop dont hesitate this is the place you want to be!!!

I love these people..it is so hard to find honest mechanics that are not out for themselves! I moved here and car broke down. They took care of me and my car and I continue to go to them for everything! Besides being honest, they are just good people who actually care. In this world, that is rare! As long as they are open they will have me as a loyal customer!

John and Ted are everything you want in a mechanic. They are the epitome of integrity! Several times we have brought our 2002 Grand Prix in and they have been straight forward about what is essential to fix or what we can do to get more life out of parts as we just want it to last us through grad school.There have been times when we’ve brought a car in to see if it’s okay and they’ve sent us with multiple options, or sent us with coolant or something without charging us to take a look. Another time they didn’t want to have to charge me for something as simple as a battery replacement so they recommended places they get their parts from and a video that would show me how to do it myself.Our other vehicle we had always taken to the dealer we purchased it from until moving to Eugene. After going to the dealer here twice and not being very satisfied, we found out about JT and won’t go anywhere else for our car maintenance on any car now! They are so kind and genuine they feel like friends now.I cannot recommend them enough!

Best service and honesty of any auto mechanic I’ve ever dealt with. Broke down in Coburg on the way back from Portland, so I googled best mechanics near me and with all the great reviews, chose JT’s and was highly impressed. Got my front brakes repaired with high quality parts and explained everything I “needed” without trying to sell me stuff I didn’t need. If you live anywhere close I can’t recommend them enough. Mechanics of their integrity are hard to find.

Excellent Customer Service. Pricing fair, good clean friendly Shop.

When my mother and I 1st moved to Springfield, we were told that this is the only place to go! They have taken care of my aunt and my cousins many vehicles for years and years. When I have come over here I have experienced superior customer service, Helpfulness, Friendliness and they know what theyre doing! I must say they will go far beyond Expected service, And have done that for me. I gave them 5 stars only because I cant give them 6.

Got my starter replaced here and they are a great local business! They were very friendly and listened to the issues I had. Took my car over on a Friday evening and they gave me a time frame through Monday for an answer with my issue. Got a call mid Monday that the issue was my starter and they’d be able to fix it that day. Got a second call before 530pm on Monday stating that my car was good to be picked up! Would recommend!

I went in to JT auto and asked them to replace an overdrive sensor and repair what was wrong with my evap system( my check engine light is on for the evap system) I get a call around the time they are closing and they told me that my transmission has failed and that they weren’t going to do the repairs on my vehicle that I asked them to. I drove my car there and picked it up and drove home I don’t plan on using them again due to the lack of customer service by the mechanics and the mid leading information the repairs I asked them to do were recommended for me to do by a different mechanic that is a family friend of mine he is just to far away to work on my car.

My overall experience was great! I had neglected getting my car fixed far too long and the repairs ended up being more than I was expecting but they were very helpful throughout the whole process and were very fair with the price.

We called in thinking it was one thing and said he’d check it out but said from sound of it that it sounded like it could be something else. Everyone else we called just blew us off and gave no input when we told them what our vehicle was doing. This shop took the time to listen. We thought we had a problem with the universal joint and come to find out it was the motor mounts. When we got our car back you could tell the difference in the way the vehicle handled. Will definitely be returning for any needs in the future.

I would absolutely never go back and would tell others thinking of going to never go there . I paid $500 to fix a problem and was going to have to pay another $400 for what they told me was wrong . I got my car back after the first visit a couple days later and I called to see if it was ready they did not call me . My car came back to me running worse then when I took it in and now it is not even starting . To pay that much money and your car to come back running worse makes no sense to me at all .

They were fast to address the problem and were quick to inform me of what they were doing! They found the simple repair for my fuel vapor system and let me know that my serpentine belt and pulley was creating a rattle. They fixed both issues in a single day! Super convenient and super professional! Thanks guys!!

Normal place Ive gone to said they were 2 weeks out, JT Auto said they wont turn anyone down and got me in the next day. What impressed me first was they had good reviews in general but any that were bad they actually care enough to respond and fix issues or complaints. That was enough for me to give them a go feeling they were reliable.

They worked on our older style work van. They quickly got to our repair, provided ongoing communication about our repair needs, and worked with us to find a reasonable price so we could get multiple issues fixed at one time. We will be back in the future and recommend JT auto repair!

Good job. Good price. Happy with the work.

Honesty, integrity, professionalism at its best. So grateful i found these guys. Highly recommended.

Ive never had such a wonderful experience with an auto repair shop as I did with JT auto. They were friendly, efficient, and did an amazing job communicating with me about my car. They went above and beyond my expectations and it didnt cost me an arm or a leg. I will always recommend this shop, and wish I could give it 10 stars. Thank you JT auto!

Always friendly and professional, but they could benefit from a larger property

Friendly and professional service, with recommendations for future service needs without a hard sell.

Great service. Trustworthy and knowledgeable. I wont take my vehicle any where else.

Really awesome place! Was honest and more than fair with pricing. I would definitely recommend them to anyone who needs work done in a timely manner. Thanks Ted u guys rock!

Got some emergency on a road with my Grand Caravan. Call several Auto- repair shops in Springfield, but there were all too busy. JT Auto Repair took care of me the next minute, quickly ordered a necessary part, and I was in business an hour later. JT saved me the whole day. I assume JT looked for more than just replacing a hose as my van driving experience was much better than yesterday. Needless to say the bill was half from what Dodge dealer quoted me. I would definitely recommend JT to anyone.

I am so glad I found JT Auto Repair. Ted and his crew are honest, do great work, and provide very fair pricing. I have been to a lot of repair shops over the years, and this place is my favorite. I highly recommend JT Auto Repair and will be back there again in the future for all of my automobiles.

The great service started when I first called JT Auto. I was greeted with kindness and care, and all my concerns were addressed with professionalism. The total repair price to fix multiple issues was less than I was quoted at another shop, plus they worked to get parts for less than I was originally quoted! I’m beyond impressed with every staff member at JT; they were fast, knowledgeable, and truly professionals in their field. With a quick turnaround and warranties on the parts installed, I’ll be returning for any future repairs!

First time dealing with car troubles on my own and it was really easy. They were incredibly helpful and super patient. They were very thorough and got all my issues fixed and now I’m going to them regularly for oil changes. They’re trustworthy and genuine and I appreciate their work! 10/10 would recommend.

This place is AMAZING. Same day diagnostic and repair and they even personally came to pick up and drop off my car. Extremely friendly and fair priced.

1st time customer very satisfied.Seemed to run like well oiled machine.Gave me estimate I approved the repair and price quoted was what I paid.Very nice people.

Great repair shop. Fast affordable and very professional. They were able to get my car in for water pump replacement with some day turn around. Ill be using this shop again.

Fantastic customer service, fair pricing, and a job extremely well done! Cant recommend them enough!

They are really nice and reasonable

Best place in town hands down. The service is incredible.

We have been going to JT Auto for over 10 years for our vehicle needs. They are professional, and always quote a fair price. We also recommend them to anyone looking for a mechanic shop that they can trust. Thank you for another great experience!

We are always happy with JT Auto! They are friendly and professional, answering questions and letting us know what may need done next. I totally appreciate and trust them, its the only place we take our car.

These guys are so great. Really A+ customer service. Weve taken two, maybe three of our vehicles here for various things to get fixed up and each time its a positive experience. Everyone who works there that Ive spoken with is really pleasant, they are honest and dont try to upsell. Ill definitely continue to take my vehicles here.

JT Auto is the only mechanic in the area I’ll use. My experience with them has been amazing every time... they don’t push issues that are not immediate but they are helpful in making sure you know your vehicle. My top recommendation...

Yes! Just Yes! 👏 My daughter bought a lemon. It had passed around several ‘mechanic’ friends and had even had an axle replaced- still it wasn’t drivable. We had almost given up, but I decided to throw a hail-Mary and try the pros first. Reading the reviews for JT’s I was hopeful. Their reviews are fantastic. Still- it was a gamble given the condition of the old car and the many unknowns surrounding the car’s history. Let me just say- I was completely blown away by the level of service we received from JT’s. Both customer service and mechanical expertise were outstanding. There were no questions left un-answered, and cooperation was fostered between the whole shop and us- and the work was completed lightning quick! the only delay was for parts because they were determined to get us the best deal possible. My daughter is back on the road in a car that drives like new now- my daughter is ecstatic- so am I. Not only would I recommend them to ANYONE, when I get back to Oregon to visit- I’m buying them lunch. Thanks Ted & Denise! You were our hero’s 🙏🙏

Ted helped me and was great! Very personable guys with good customer service. I will definitely keep going to them for anything I need.

After being told by the dealership that it couldn’t be done... these guys went above and beyond to make it happen so that my 2008 Ford Taurus X was comfortable for me to be able to drive again. Even when their supplier sent the wrong part... they met the timeframe that they had given. I would recommend them hands down! Their 2 year, 24,000 mile warranty ensures that if I need them for anything else... I’ll be back!

JT Auto Repair provided us with wonderful knowledgeable services on our Ford Flex. We had the transmission serviced and new head lights installed. Ted called to let me know that they indeed needed to be replaced and what the price to replace them would be before installing them.Thank you for making sure our car is safe and in top shape. We will be back for future services.

Ive been taking my vehicles to JT for years now -- wont go anywhere else. Theyre reliable, trustworthy, and fair. And they always do whats right. I honestly have never trusted someone so much with my vehicle. Anytime someone asks for a recommendation for a good mechanic, I always recommend JT. Cant recommend them enough!!

Very attentive & professional. Friendly service above & beyond. They even offered me a ride after I dropped off my truck. The work was completed when he said it would be.

JT Auto repair did a great job on my Honda Pilot. They diagnosed issues easily and repaired the vehicle quickly and at a good price.

Have been going to JT Auto for years, every experience Ive ever had has been friendly, professional, and trustworthy. Its never fun to have to take a vehicle in for repairs, but it makes the necessity so much more pleasant when I know that what Im told is the truth. I have no hesitation recommending JT Auto.

A very professional auto shop. From the first phone call to picking up my vehicle, they were upfront on everything that needed attention to pricing which was very fair!! 👍👍👍 Thanks

Fast,friendly service. Very professional and fair. Even drove me to work nearby so they could work on it while I was at work. Guaranteed their work. Highly recommend!

Nice to have a Neighborhood auto shop. just a few blocks from my house. They got me in right away, figured out what was wrong with my truck quickly. Came up with a good game plan and got it fixed really quickly.Thanks Guys. Going to have to bring you my OLD RUSTY TRUCK next. Thank You

If I dont know whats going on with my car or truck or want some upgrade installed that I dont have the experience for, I take it to these guys. Fair, honest, and quality work. I recommend them to anybody looking for a trustworthy shop.

I just want to say I am a former mechanic and when I first moved to this area a little more than 10 years ago I test it out several different shops over the years and I found JT auto to be the most honest and reasonable I have recommended all of my family and friends and will continue to recommend JT auto.

Brought me back to a time when family business meant something. Great company. Happy to have found this place.

Excellent customer service. They started work as soon as our vehicle was brought in, and had it finished by mid-afternoon. Professional work, and thoughtful concern for our need of immediate transportation. Highly recommend this business.

Great and friendly service. Worked with my needs and had my vehicle running in one day. Affordable rates and trustworthy. Will be returning for future maintenance

JT auto takes care of you like ur family as far as Im concerned. Always fair, friendly and fast. I would choose no other to work my truck!

Ive had great experiences with JT Auto. They are consistent, reliable, trustworthy, and competent in their work.

JT Auto is the most reliable auto repair company in the Springfield/Eugene area. Highly recommended! This is the only place we trust with all of our vehicles. Thank you John, Ted, and Denise and for always accommodating our busy schedule.

I feel like I got an honest, forthright experience here. Had all three belts replaced. Was treated with respect and appreciation, and was never hustled.

JT Auto Repair is a great auto repair company. We have been going to JT for years and recommend them to others who are looking for a quality Auto Repair company. They are detailed and give great recommendations without the pressure or up-sale tack ticks. If and when we need work done on our vehicles they give us a list of recommended repairs in order of most urgent to start thinking about repairing in the future. Thank you for another great experience!

They got me in same day I called and was professional all the way around . I’ll definitely be going back

These people are amazing! They’re honest and their pricing is great. I’ve never felt as though they’ve made things up just for more money. My husband and I have used their shop for many years now and will not go anywhere else. Not too many visits though because the work they do lasts! We have never had to go back to have something fixed again. They also shuttle which was great when we were in college! Very helpful. Love them and very HIGHLY recommend to everyone.

Expert service, honest people, fair prices - I would not go any where else! I trust these folks and have never been disappointed!

My experience over all was good, I feel like they took care of my car and the rides and shuttle back and forth from my home was really helpful. I feel like they were honest about what my car needed as well. The only thing I would change is to of had a bit more heads up about how much money I was looking at. It was sort of jarring when I got the bill and I had asked a few times periodically when I called to catch up on the status of my car about how much it would all come to, they seemed to keep putting that off and so I didnt really know beyond the initial inspection cost until the tail end of things. Its just helpful to know ASAP. However upon my own googling and research it did seem to match up closely with an average of what I had done so I believe it was honest work I just would advise maybe trying to prepare clients a bit more for what to expect in that arena a bit earlier in the game.

The reason I use JT Auto Repair is because they are organized, friendly, professional, and have integrity. I just had work done on my car and they could have easily charged me for unnecessary parts and labor but made it work so I didn’t have to spend the extra money. This quality seems pretty rare in auto repair shops these days.

It was one of the best services I had as a female. I would highly recommend them to anyone I know. They answered my questions, the prices were fair.

JT auto is the place to go! The second I walked in and was greeted by Ted, I instantly knew that this is where I belong for all my auto mechanical needs! Super friendly people. VERY knowledgeable, great mechanics, honest, and dont try to sell you something that you dont need. GREAT place. I definitely recommend JT auto !

My truck has over 200,000 miles on it. Still runs great. I think taking it to JT has something to do with that.

Always helpful and CO operative. Good pricing.

Military friendly, excellent service and superb customer service. We were traveling on PCS orders when our service engine light turned on. Took it to this shop and they did a fantastic job. Would recommend to everyone. Fast, reliable and top of the line.

Very fast and affordable work. Car works great again. Very friendly staff.

The closer you get to the owner of a bussness the better the service! Give JT a try and see if they give you the service you are looking for! I will go no where else! David F

Picked JT auto because its so close to my house but now I wont be going anywhere else! Got everything done quickly and were upfront about their plan and how much it would cost me. Would definitely recommend!

I just went and received repairs for my first time from this shop, after a recommendation from a friend. They were better than expected. I still need more repairs done, as I couldnt quite afford the full repairs, but they worked with me and my budget to make it drivable, and were very kind and courteous. They have impeccable customer service and are affordable. I will be going back for all of my repairs.

As always, the work we needed done was done quickly, professionally, and at a good price.

Friendly, got my car done quick and they even gave me a ride to and from to pick my car up. Definitely recommend this place.

Great place was scared to try a new place but it was more than I expected it to be 20/10 would recommend this place

We love JTs! Super friendly and helpful. They know their stuff and will give you honest advice.

Always very thorough and they take good care of my classic car.

Nice to work with, got me in and out in a day. Truck is running much better!

Great communication from the shop. Vehicle on time with repairs being completed.

Great work and customer service

In July, 19, my Ford Triton V8 blew a spark-plug 125 miles from home. After being towed to a nearby repair shop, they sqeezed me in to their schedule and got it repaired in 4 days with a $950 charge.A short while back, same engine blew out a different plug. Back home and with no urgency...I took it to the friendly folks at JT. With no special squeeze-in favors for out-of-towner treatment...they had the truck fixed in 2 days with a $260 invoice.Is it any wonder that they get so many 5-Star reviews?

I would go nowhere else just got my Toyota fix the heater core they were fantastic great fast friendly service highly recommend great family

I am always impressed with the awesome customer service! Quick to get me in and friendly, professional, and a job well done. Will stick with them for as much as they can provide...from oil change to brakes. Great job!! Denise in the office is exceptional.

I wish I could write this review as an actual customer, but I never got that far with JTs. I called for a quote over the phone and was told they dont do price shopping. Ted said hed want a technician to look at the vehicle first, which I agreed was fair enough, and is their right as a business. Then he told me to have a good day and hung up. Why wasnt I wasnt invited to bring my vehicle over, or treated as if I was a valued potential customer?

Quality work at a fair price what else is there?

Did an excellent job at a very fair price. Will definitely take all my cars to them in the future.

This company always take great care of my vehicles