Had an accident. By-Pass towed car from scene. They were prompt to arrive and quick to remove car. Later it was easy to get belongings out of car.

Excellent service! They do a fantastic job! Friendly and professional. I will definitely use them again!

Very responsive. Tony was great. Very prompt and courteous. Not only was he right on time, he kept calling to make sure things were ok. When he arrived, the job was done very efficiently. Thanks again

Worst experience ever... never picked my car up from gas station. Never received a call from the driver... gas station had my car impounded and it ended up costing me 312 dollars to get my car out. Ive spoken to several representatives but have yet for the owner to call me back. Ill never I mean never use their company again in my life. One simple call couldve saved me 312 dollars. I will definitely be making a Facebook status as well to ensure that the community knows how this company treats their customers. The driver was even cursing in the background trying to defend his own lies. Im totally disheartened my family has been using this company for years.

Fantastic friendly staff outstanding work I will be back there again when I need work done....

I took my vehicle to By-Pass Auto Body for detailing and to buff out some paint on my fender. Wow - they did an excellent job! It looked like a new vehicle. Very impressive - more so than any other place I have used. Pricing was better also which is another plus. Highly recommended!!

My tire blew on the side of the highway. i had roadside assistance on my phone so i called for a tow they i guess called bypass. my roadside set up the tow said bypass would be there in a hour. an. hour goes by still no bypass. my roadside calls me back to confirm i got my tow and im ok. i said no they never showed up. my roadside called bypass who said there tow truck broke down. thats funny 15 mins before my roadside called i seen the bypass tow truck go by with 2 on the back and one on the boom. literally left me stranded. this happened a couple years ago. I posted this on Craigslist and got a response from the owner asking what he could do to help. its a little to late now. does bypass still got that at&t roadside contract?

They are very efficient and on time. Great Job!!!’ Never any complaints when I call them. I will never call Shaners again.

Never had any repair work done at bypass but being in business and making stops there business related. I must state the office lady and the front office staff haveAlways been very nice and professional in every aspect

HORRIBLE customer service on the reception side. Very rude to both my fiancé and me.

Very nice employees and workers. A bit on the high side. Yet the quality was good.

Great service

Had a car issue on a cross country drive, they looked at it, fixed it and didnt charge me for it. I am extremely impressed by their generosity.

This place doesnt even deserve one star. They are a joke. Their drivers tell you one thing and then when you get there they want money.. The owners talk to you like your dirt. They are very money hungry. They act all nice to u and then when your trying to tell then whats going on nothing is on them. I will never have my car there again. These people are disrespectful and they think they can talk to people any o way they want. They need to be shut down for good. They are lucky to have anyone go there for any kind of business. They need to get their crap together or hire people that knows what their policies are. They didnt even try to fix my issue they just wanted more money.........JOKES that is all these people are.

One of my friends had his car stuck.I ended up calling up my roadside service and they were the only ones available on a Sunday afternoon. A truck driver called me up right after the request was made. He located us within 15 minutes. Tony showed up in a solid flatbed truck with a winch.My friend was back on the road within 30minutues. Thanks ByPass, you guys saved our day!

I we went for an estimate on my vehicle. They was able to give it.but the wait is kind of long.I think I am going, to let them fix my vehicle. I was referred by my friend Nolan.

Quick service, awesome customer service! Overall a very positive and pleasant experience. From the reception answering service to the driver. Thank you Austin for making an aweful day better and even with a smile too.

One of the best autobody shops in springfield the owners are a bit upidyish but still a great place to take your vehical for your autobody needs!

Horrible customer service. Receptionist was very rude. We have waited 2 in a half hours and still nothing I called and they said it was another hour wait. Will never call them ever again. Rude!! When I called back said I wasnt at the car when they came. Then i ended up calling Shaners and they came right out.

8/3/2016 My daughters car stopped on w. Jefferson the police pull up to assist. I arrived and we still couldnt get it started. I attempted to call my normal tow guy at Diamond Towing with no answer. I called a few more with no answer. So I asked the officer if they knew of any I could call. They had dispatch call and Bypass showed up. I was told it would be $75 because the police assisted with the call instead of the $40. I told the driver to drop it back down, Ill call someone else. He said he would tow it and have the boss call me because there was no paperwork. Needless to say the car ended up at their tow yard. They wanted $75 plus another tow fee to take it where it was suppose to go in the first. I will never ever use them a rip off period.

Not only great body work but the best mechanics in town. Great customer service. Thanks Bob and Lori.

Highly Do not recommend!! My sisters car was wrecked and bypass was called to come tow it and when we got there to claim her things half her inventory was gone theyre was brake routers missing out of the back seat and bags of her clothes missing why on earth they need them I dont know but yes her things disapered in their care!

I dont even give this place ONE star! My vehicle was taken there after an accident to be repaired. When they called me to tell me that it was ready to be picked up I noticed the bumper they had replaced wasnt replaced properly, the paint wasnt an exact match, my vehicle had vibration while driving. I took it back several times to have it fixed. I even pointed out the bumper before I left to the guy in the office, but he just kind of smirked and brushed it off. I recently found out (from a different shop) that one of my wheels was dented and cracked causing the vibration from the accident. Ive been driving my vehicle in a dangerous condition to my family and others because of their careless and dangerous service.

Friendly staff. Very satisfied with the work done and the time frame it was done in

Best place to bring your car, they all have many years of experience

Perfect treatment

Customer service is top notch at By Pass. Ive taken my car there for over 5 years and each time have had nothing but quality service at the best price. They make sure the job is done right the first time!

The most honest place in the midwest for your automobile repairs.

On 7/14/16, I ran out of gas on I44 at mile marker 116. I called Geico roadside assistance and they found Bypass Autobody. They showed up in about 45 minutes, which is quick and the reason I give them 2 stars instead of one.Geico tells me there wont be any out of pocket expenses, and they cover up to 5 gallons of gas. I run out of gas regularly (I can make it to the next one) so I know the drill. A nice new flatbed truck arrives driven by a man and his assistant who looks like Dog the Bounty Hunters wife. She says there will be a $5 charge for the actual gasoline. Red flag. I decide to ignore it and wait until its in the tank to dispute this.My car has a capless fuel system which requires a special funnel for these situations. I installed this funnel before the truck arrived. The driver removes the funnel and starts pouring the gas, slopping it on the ground in the process, which he blames on the tank its self. I said youre supposed o use the funnel for this. He wasnt interested. After getting the car started, the woman mentions the $5 charge again, so I ask whats this all about? Geico said they cover everything. They both tell me that they dont cover the actual gas and that I owe them $5, cash only. I offer them my last $2. They tell me that they will follow me to the next gas station and that I can use the ATM there. If I had $5, I wouldve tipped it to them, now theyre not getting anything.On the way to the gas station, I call Geico to ask if this $5 cash only fee is legit even though i already know the answer. They put me on hold while they call the shop. When get to the gas station, the driver pulls up and tells me they are all set. Guess theyre gonna have to buy their own lunch.I recommend you bypass this establishment.

I have had Bypass fix several of my vehicles! Always 100% happy with their work and customer service!!

Great folks, friendly. Excellent work!!

Tried to pick up our car at 445 and they were closed already despite the fact their website says they are open until 5. Update your website! Not professional and poor customer service.

Quick and efficient response team

Piss poor attitudes!!! And never can find where your car is located.

Bad people

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