user
AUTO WERKS
420 Pasco Rd, Springfield, MA 01119, United States
Appearance
AUTO WERKS
Comments
Mo
Review №1

Did a great job with communication and fixing up the damaged car. Excellent work.

Ta
Review №2

They did a great job in a short amount of time.

Fa
Review №3

This locally owned shop is outstanding. Dave and his team do great and quality work. They genuinely care about their customers and the work that they put forward. This is my third time taking my car to this shop and every time I pick up my car, I walk out with a smile. The customer service is spectacular and they take pride in the work that they do. They fix little scratches, big dents and even do inspections. I recommend this auto work shop, especially because of the end results; you wont be disappointed!

Ta
Review №4

I went for an inspection sticker. The staff was very pleasant and accommodating, went the extra mile, installing my new windshield wipers as a courtesy. Very fast service!Thank you!

mi
Review №5

It was absolutely amazing experience. Dave is very knowledgeable and has a good sense of humor.

MH
Review №6

Very upfront and honest service ! Also great overall takk with he owner ! Very wise man and spiritual ! Truly cares bout people and his work !

Ri
Review №7

Awsm staff, I will not bring my car anywhere else, EVER!!!

Do
Review №8

Went in to get my 2021 sticker. Have been with them since 2008-9. The owners are not the original owners, but just as nice and efficient. Would definitely recommend them... Pasco Road Springfield

Da
Review №9

Great service as always

Co
Review №10

Another great experience at Auto Werks! Quick, reliable, consistent, and dependable. Do yourself a favor and support the local guys.....you wont be disappointed

JO
Review №11

Painted our 1995 Z28 rear bumper after it was hit in a parking lot. Paint matches perfectly looks like new I would highly recommend!!!!

Da
Review №12

Nice place good Attention

Ki
Review №13

I went in for an estimate and I have never been so informed about the process of repairing a car. The owner walked me through the high price scenario and the low price scenario. I spent time discussing my accident and some friendly conversation with the owner and his wife who also works with him in the main office. It was a wonderful experience and I would definitely recommend.

Je
Review №14

When I lived in town I would get my car inspected here all the time! Professional and courteous staff and knowledgeable and big hearted owner. They have been around for 30+ years and go the extra mile every time. Detailed bodywork checked and rechecked for perfection. Highly recommended!

Ma
Review №15

Terrible experience!! Had my car rejected due to a tiny crack in the taillight lens and the owner refused to tell me why he failed me. I had to figure it out on my own and he simply said if you cant figure it out come back and Ill fix it for you... obviously for another fee. When I returned with the tail light that I had to completely replace, it was obvious they were doing everything in their power to fail me again. Digging into the replaced light for no reason instead just making sure the signals worked. Courtesy doesnt have a cost but clearly these people have none!Cheap, rude people.

Ma
Review №16

Dave was Phenomenal!!!! I got into a minor fender bender, and had to have my bumper fixed. He kept me up to date with everything that was going on with the car, from when they ordered the parts, to when they would be working on it. the whole process took, less than a week. They were very personable. I would definitely recommend them! :)

Do
Review №17

Old friends used to own it, now I just go there because of habit.. All good

ma
Review №18

Helpful

Me
Review №19

Dave and Company were fantastic! Dave stayed past business hours just to explain step by step the work my car would require. He was very patient and professional. I had been shopping around for quotes and even though he knew this, he did not make me feel pressured like other auto shops had. They had an opening right away and even finished the job sooner than expected. My car looks brand new! Thank you so much, will definitely recommend to others.

Yo
Review №20

This place is amazing... Our car was hit by someone at a parking lot that was not a good person and ran off without an IM SORRY note and in less than a week we had the car back. They took care of the appraisal and dealing with the insurance company, that process itself is time consuming... I know I work for insurance. The staff is super friendly, and when we picked up the car you can see the staff making sure we were happy with what they have done. They even washed the car, and cleaned it inside. Thumbs up for you guys!!! Not the we want to go again, but for the future FUTURE lol this is our place to go. If you want experienced, friendly, fast and down to earth staff this should be the place you bring your car.

Na
Review №21

Im a single mom and needed a sticker for my jeep. I had work done at another shop and they reset my computer chip so I coudnt pass. They told me to drive it for about 100 miles to give the chip a chance to reset and come back. I arrived about a half hour after closing on the weekend on the last day my sticker was due. The owner and his wife helped me out anyways so I could drive legally. They explained everything to me In a way that I (not being a motor head) could understand. The owner even replaced a bub for me at no cost to get a sticker because i only had enough money on me to cover the inspection. These are great compassionate perople!

Vi
Review №22

I cannot believe anybody could be so rude, never ever in my life. The owner Dave I don’t think he knows what customer service is. He has had our car for 10 days, he never gave us an extimate as to how much is going to cost to repair, did not give us a time frame as to when he was going to finish the work, when my husband calls he is not available to be spoken to. We have had a rental car this whole time and paying on it. All my husband wanted to find out was whether he was going to finish the work today so we can return the rental before the holidays. He got on the phone so upset, yelling, raining insults at my husband telling him “normal people” don’t call the shops as often as he is doing and that he doesn’t have the right to call the shop asking when he is going to be done. PLEASE STAY OUT OF THERE. DAVID IS RUDE!!!!!!!

Ca
Review №23

Went in to get my front bumper fixed and they fixed it within a matter of minutes and were extremely friendly! 100% recommend again.

De
Review №24

Always professional, and treat people right!

An
Review №25

Great bunch of guys. They dont rip you off and do little things for free

Su
Review №26

Ive been going to Auto Werks for nearly 20 years and have always received honest, professional and quality service.

La
Review №27

Excellent service! Owners and workers are Great people.

Ro
Review №28

Had to go here after our car was totaled in an accident. The people here determined that the vehicle was a total loss quickly, called me immediately, let me know that I could get the last bit of personal effects out of the car and didnt hover over me while I did

Ax
Review №29

Very small shop. The owner is very patient and with great self control.

Ta
Review №30

Awful awful...worst customer service ive ever experienced in my life. The owner is unvelievably rude, u had failed and got evetyhting fixed, was told that the reason the obd conputer wasnt communicating was thanks to a blown fuse, which cab only be caused by the computer they use to test it. I was just relaying what i was told and the owner lost his cool, started cussing, and asking me if Im russian. Saying i was calling him a liar. Like so unbelievably rude, and practically getting in my fave streaming, i could not wait to leave and will never, ever go back.

Za
Review №31

Very nice work with my schedule

bi
Review №32

Nice you car fixed this is the place

Ch
Review №33

Great people great service and fast

Ji
Review №34

Great service AAA+++

Ti
Review №35

Convenient.

Ev
Review №36

Tremendous place there are people who speak Spanish and Tremendous service

Information
4 Photos
36 Comments
4.6 Rating
  • Address:420 Pasco Rd, Springfield, MA 01119, United States
  • Phone:+1 413-783-4200
Categories
  • Auto body shop
Working hours
  • Monday:7AM–5PM
  • Tuesday:8AM–1PM
  • Wednesday:Closed
  • Thursday:7AM–5PM
  • Friday:7AM–5PM
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations