I am not trying to judge the work and price, I just wanted to raise this issue to see what other servicers and customers thinking, if this is a reasonable price. The issue was the pilot of fireplace didnt lit when release the knob. The technician said the pilot assembly needs to be replaced, it cost $625 including labor and parts. in 40 minutes, he finished. I asked him to write down the part number and labor hour on the receipt. He could not provide the info and said it is a flat rate. I insisted on for the info. He called the office and later provided the part number and gave me a $50 discount. The part ranges $50-120 (from Google) . If we use the average to calculate this, the labor rate is around $817 per hour. If we exclude the $149 diagnose fee, which is an expense towards the travel and all other cost, the labor is still $714 per hour. Is this a reasonable charge for a replacement of pilot? Am I missing something?

Wow! Amazing company! Had them come out to see why my Carrier ac wasnt working, it had leaked all over the furnace room. Called them and had a tech at my restaurant in 45 min. Ended up having to replace it. Had the entire unit replaced at a fair price. Would recommend.

Great customer service! Great price! And they really look out for you! Thank you guys! Robert and Jay are great!

Took my money and ran. Came out August 1, 4 hours late. Took measurements to repair a hole in furnace duct. Poked on the back of fridge that was making noise (still making the noise). Charged $150 service call- which I have a coupon to reimburse on any completed repair- BUT THEY DISAPPEARED. Never called, never came to repair anything. I have called a dozen times and they seem to have no idea who I am or what I need fixed. They put me on the phone with one technician who insisted I need a new furnace- went on about how his gauges showed I had leaks etc, but he never brought any tools inside the house. Ive called so many times and they say Ill call you back in one hour/on X day and time and NOTHING. Ive even spoken to the supervisor, whom on Saturday said hed call by 10am on Monday. Its Tuesday afternoon and I still have not heard from him. I feel they have stolen $150 from me. They say the are waiting on a part, but I doubt it takes 43 days to order a duct transition piece. At the very least, they should communicate. I had used this company in the past for appliance repairs and was satisfied. Never again. They are crooks.

Great services specially kitchen appliances..appreciated work..

Great price and Great job