Country Homes was the second place I contacted for a quote on a gas fireplace insert. They were about the same but I have enjoyed dealing with the people at CH so much more!Soft skills is a real thing and Gerry’s phone skills are great! I think in 15 minutes we were able to discuss my options and pricing and benefits of add ons (he answered all of my questions willingly)PLUS we still had time to discuss classic rock and remakes!!! Just like talking with a friend or someone you have done business with many times before.Gerry had Nate come out to my house to take measurements and Nate was extremely professional and calm. He came with a mask on which is very much appreciated! He was skilled at going from A to B taking measurements and explaining how he would connect to my existing gas line in the basement and then go outside to tap into the fireplace that way and the different pipe materials that would be used. He was very patient with my questions and was very polite and fun to meet.I am looking forward to having a gas fireplace that will work in a power outage and I won’t have to worry about chopping logs 🪵

These guys are absolutely amazing at sales (you will have purchased some thing before you know it!). However, don’t expect the same treatment at all if you need a repair.I called them before I was going to leave in the winter for four months and asked if they suggested draining my hot tub. They said yes, it’s very easy. I said the minute someone says that I know it’s not, so I kept them on the phone with me while I drained the hot tub and used a ShopVac to suction all of the jets. Lo and behold one of the horizontal pipes must’ve had some water left in it because it cracked. When we returned home and I called them, the long story short is that it took me over three months of emails and phone calls to get them out here to do the repair. Then I get a bill for over $1200.!To pay over $10,000 for a hot tub, use it for three months, and then get an additional bill for over $1200 just seems ludicrous.Here’s my suggestion: First of all, I would suggest never trying to drain your hot tub yourself, and secondly, if you need any repairs don’t go back to Country Homes Power. (The chances of a warranty covering your repair, even on a brand new high end (Marquis) hot tub, slim to nothing.Hoping no one else has to go through what I did ;o(

My husband and myself purchased a Viking Spa from Sam and absolutely love it. Sam has been very helpful with anything weve needed. Gerry and Nate delivered it and set the spa in place perfectly, and gave me some great tips on getting things started. I appreciate all of your professional service and kindness along the way. Something you rarely get anymore. A+

We are very pleased with the service of both Gerry and Nate. We bought a pellet stove and the service from Gerry was very informative and helpful in purchasing the right stove.Nate was great on the service team. He came out to see exactly what we needed before installation and then the installation was very quick and they left no mess behind. I would recommend them to anyone.

Sam and the whole team are absolutely amazing people. If you want to cash and carry, like we did, this is the only place to go that will allow you to do that. Their number one in my book. Not to mention all the freebies Sam through in on our purchases of a brand new hot tub and a brand new walk- behind Husqvarna weed eater. We will go nowhere other than Country Homes Power.

Hubby and I just purchased our new Viking Legend from Brian who was terrific from start to finish! We were very happy with the no pressure sales and quick service! The owner gave us a nice discount because we purchased a new pellet stove and a gas fireplace insert from here and we love them! James and Nathan did a great job with setup and delivery and gave us terrific instructions! Thank you COUNTRY HOMES POWER for making our purchasing stress free!❣️🤗👍

We had been waiting to get a hot tub for over a year. We went to a vast majority of the hot tub retailers in Spokane and came back to Country Homes. Sam was great. Unlike the other places we looked at, we didnt have to wait 6-12 months. We had our hot tub quickly delivered. James and Nick were top notch, very friendly and helpful. We truly appreciate the service we received!

I have been shopping at Country Homes Power in the valley as well as on the north side for years. But, I recently purchased a smoker and I have to tell you!! The price, the service and the knowledgeable staff made the experience an amazing process. I have been waiting for the new smoker / grille to be delivered! I picked it up on Tuesday and have never been so impressed with such a device. One of the best things about CHP is they have the best price on pellets of anywhere I looked. Most places charge 10-15 per 20lb bag. I even saw Yokes had them for 17.99 per bag. CHP sells them 3 for 15! (Might be 16, I forget). That’s like buying one at 15 and getting 2 free!The controls offered for the grille are insane! Most folks think a grille and smoker are 2 different devices. Not this bad boy. It’s one that does both. Heats up to 670 degrees. I’m in love! The other nice thing… is my wife is not a grille user. Which means she can call me and say, I want to cook brats!!! I simply open the app and set it for her! From anywhere! Since I travel a lot this will make her very happy!

Sam was extremely helpful and got our new hot tub delivered within the week. The great service didn’t stop there there. After the sale he helped get us connected with a great electrician who squeezed us into their schedule and then walked me through the chemicals when we powered it up the first timeWhen delivery day came Nick and James arrived on time and worked quickly to get us all set up. They gave great tips for filling the hot tub in preparation for the electrician. And even came back out the following week when we had some voltage issues . It was quickly checked and verified to have breaker problem in the house panel.

Brian and Nate were both super helpful and answered all my questions when I came in to shop for a new snowblower. They have a great service plan, complete set-up, and delivery to my home - nobody else came close to the product quality and customer service offered here.

Our hot tub cover was blown off and broken. Couldn’t find one for 4 months anywhere. Winter is coming. They found me one of their used ones and sold it to me for a great deal. Garth and James rock. And got mineral cartridge for hot tub that is very helpful woth bacteria. Check put their enormous swim spa! Cool!

I looked at a few different places before buying from Country Homes Power. Talked with Sam and he was super helpful. We ended up purchasing a hot tub through them. James and Nick came out and delivered it. They did an awesome job getting it setup for me and walked me through all the steps needed to get it running. I would recommend them to anyone.

Nathan out at country homes store was terrific helped me pick out the right snowblower and did it with great customer service. Would highly recommend.

Such a great experience and hot tubs in stock!!From Sam in the store to James and Jason M. (delivery and setup), I really cant say enough great things. If your in the market for a spa, do you and youre family a favor and reach out to Country Homes Power.

My first time at this store in Spokane. Layout of the floor was good with a large variety of tubs and equipment. The staff was knowledgeable and was able to answer my questions. I was able to purchase the snow blower I was looking for and the service was excellent.

I went into country homes power today to get a saw chain. Nathan, at the parts counter, was very helpful and courteous. Would definitely recommend for any power sales and service. Friendly staff. Clean showroom. Great experience. 👍😁

This is the Holy Grail of grills. I cant thank CHP enough. The guys all went out their way to make our 4th of July perfect. With Gerry, Nick and dean all working together they made sure we had everything we needed. Truly a great team! Great prices....supplies and even rubs!! Ill see you guys soon for a snow blower!!!

I brought my new zero turn mower in for a repair that was scheduled to take about a week. Robert in the maintenance/repair shop had my mower fixed before I left the store! It was awesome to go out the front door and see him riding on it in the parking lot demonstrating that he had fixed the issue! Amazing service 🙌🏻

Service is awesome here. Nathan is great!!

I recently purchased a Valor brand fireplace gas insert from Country Homes Power. The sales rep for their stove department, Gerry, was patient, knowledgeable, friendly and low key. He always took the time to answer my questions, and didn’t grouse when asking him for quotes on different configurations. I wanted a heat source that would keep me warm the next time a storm knocked out power and that would work without electricity. The Valor 3.5 is a beautiful solution, with flexible design elements to suit most any decor. If you want a good shopping experience with a proven company, then head on up to Country Homes Power.

I just moved to the area and wanted to get a hot tub. I visited several stores (some had no supply and only showed videos) and others had a lot but salespeople were not knowledgeable. This is my second hot tub and I knew from my first experience, I wanted to buy local. Sam from Country Homes - knows his hot tubs! They have a lot of different models on the floor to look at and he took the time to help me make the right purchase. I highly recommend them -Nick and James delivered on time and set it up perfectly as well as giving an awesome tutorial!

James and Nick were awesome delivering and setting up our Hot tub. They did a great job and were really helpful and knowledgeable. Our sales guy Sam was extremely knowledgeable and got us exactly the hot tub we wanted at a great price.

Great Service. They had a lawn mower that was very hard to find. They held it for me until I could make it to the store to pick it up. Very easy to get along with, plus their price was $20 less than Home Depot!

We bought our Marquis hot tub in October at Country Homes Power. Sam was awesome, he helped us through the whole process, he even lined up the electrician and the concrete layers for us. It was one of the easiest purchases we ever made. We are in love with our new tub and the service we received!

After waiting months to get a hot tub from another company and never received, I went to Country Homes Power and talked with Sam. He was awesome and had many hot tubs in stock. He gave me a great deal on just what I wanted. I would never go anywhere else now for any item Country Homes sales.It doesnt stop there. My hot tub was delivered and set up by James and Jason. I could not have asked for nicer and kinder people to do business with. James and Jason set my tub on my deck, and did a complete set-up on it. They were extremely courteous, friendly and knowledgably about the product. I would recommend them to anyone to set up their hot tube. Thanks to all at Country Homes Power. You guys are great!!!John Harmon

Sam’s knowledge and helpfulness on the sales floor exceeded our expectations. The fact that they have a variety of hot tubs in stock was a huge plus! We feel confident that our future needs will be cared for with the same excellence.-the Knights

I bought a snowblower, lawn mower, chainsaw and a weedeater from them over the years. I will never buy another thing from them again! I had an extra service plan with my snowblower and last year I took it in and was told it would be done in three weeks. When I called to see if it was done they hadn’t even started it and they had no idea how long it would be, I told him I was leaving and wouldn’t be home for over a month. One week later I get a phone call that it was done and they literally left it outside until I got back. This morning I called because I’ve been gone since April and just got back on September 29th, and they wouldn’t honor the service plan because it was only for July and August, the manager Ray literally hung up the phone on me. I wouldn’t do business if he was the only place in Spokane wa. I’m going to tell everybody that I know and I know a lot of people about the service I got from him!!!!!

Most amazing place to shop for anything hot tub, pellet stove, or lawn equipment around. They will always make you feel like you matter.

Nathan and Nick were great! Awesome service as always!

Nathan’s service was awesome and he has a lot of great information on products. Thanks!

I have purchased several items at this business and have been completely satisfied with all of them. Most recently I dealt with Gerry Fleming on the purchase of my Absolute 43 Pellet Stove. The stove was in stock, the price was right and their installer showed up for the estimate on time and was knowledgable about my my products and options for I would recommend Gerry Fleming and Country Homes Power to anyone looking for reliable equipment at a reasonable price.

We were so pleased with how easy it was to purchase a spa through Sam. He not only got us one quickly, he gave us a great deal with free chemicals, etc during a time of high demand. He has been accessible and helpful with all questions!

We are very satisfied with the sales and delivery service we received regarding our new Marquis Hot Tub. Would recommend!Neal Hayden

Nice friendly service. Nathan was great.

We received excellent customer service starting with Sam and purchasing the hot tub to James and Jason delivering and installing our hot tub. Walked us through the basics and also about filling the hot tub up. Excellent experience!

Had a breakdown I. My Honda generator. They got it Im right away and had it back out in 4 days. Fast and friendly service.

James and Nick showed up and set up the hottub, explained the chemicals, maintence, filter system, and how to fill up the hottub. Very pleased, now the electrician needs to connect so we can start enjoying under the stars

Nathan was more than helpful and courteous and I left with satisfaction

Sam knows his stuff. Very informative and helpful. Installation was real smoothe and professional.

I bought a louisiana grill from Gerry today. Gerry was very knowledgeable and courteous. Great experience 👍

Took my $4,500 mower in this month - purchased from them in summer 2020 - for the “courtesy” service they do in January’s. I gladly upgraded the service for an additional $95.00 and pointed out a malfunctioning drive arm that needed work. Got the call that it was all done and I specifically confirmed that the issue was fixed because I live south of town and have to drive 30-40 minutes each way. Well, they must not have cared to test it because when they went to load it they found that it was not fixed. People make mistakes and I know equipment doesn’t show it’s problems on every use. What’s irritating is that nothing was offered to satisfy the inconvenience of traveling across town with a trailer for no reason on a Saturday. No delivery offered, no waiving of any labor, no store discount, nothing. Only that the part they now say they need to order will be covered under warranty. No kidding?! Customer lost. A personal and commercial customer...lost.

Sam the sales guy was awesome! Thanks for all your help

I have enjoyed great sales and maintenance service and support from Country Homes Power for about 12 years for a variety of equipment including a Cub Cadet tractor, Troy-built snowblower, and Stihl chainsaw. This year I picked out a Husqvarna zero-turn to replace the Cadet--found out that it wasnt the right mowing solution for the size, slope and configuration of my yard; Country Homes (Brian, Ray) without hesitation let me exchange it for a tractor model. Thanks! Ted S.

Very satisfied! Great customer service

Sam Genzone is the man! Our PDC hot tub was having issues so Sam swapped it out for a better model! He is a man of his word. Thanks Sam!

Wow! The service I recieved here at Country Homes Power was absolutely astonishing! One of the employees who goes by the name Nick did a fabulous job helping me. He is a very intelligent and helpful young man. This business values their customers importance and gives them high respect. Thank you! :)

Jeff was great walked in one day and week later hot tub delivered some hiccups along the way but I was very well taken care of couldnt be happier with the service and the product. Love love my hot tub why didnt I purchase sooner is the only question

James and Jason delivered our hot tub today and were phenomenal! Very friendly and professional.

I bought a high end Harman pellet stove from Country Homes about 30 days ago. I paid over $5,000 for the stove. After the sale, I asked to have the maintenance procedures demonstrated to me. I was told youtube is the best place to learn how to perform maintenance on the pellet stove. I brought up that the lower ash pan door would not stay closed on it’s own. The latch did not work properly. I was told to make sure the ash pan was properly placed in the stove. It was. I finally had a heavier closing lever fabricated At my expense to solve the problem. While Country Homes has a good sales department, they are very deficient in service after the sale. I am very disappointed in my experience with Country Homes Supply.

Country Homes Power is the worst. Their products have proven to be substandard. And their customer service is beyond awful. When they have done installation work their people are difficult to deal with and their work is at best substandard. There has never been anything that Ive done with them where they have done it quickly and correctly the first time. And when they do get something done it always requires a major hassle. Once theyre finished showing you an item and giving you a hard time about your purchase and finally getting it installed then you have to deal with their customer service as their products are substandard. There has never been a point at which they have been anything but rude. They are generally unavailable to take phone calls and when they do they never follow through. Avoid Country Homes Power at all costs if you value your hard-earned money and your sanity.

Had what we needed. Was in and out with great customer service.

Nathan was very helpful.

I ordered a Harmon Pellet Stove insert from Jerry. He was very knowledgeable and helpful. I will follow up with another review upon final pick-up and purchase. Thanks Jerry.

Decided to shop here for a snowblower based on some recommendations from friends and family. Products are great and its a one stop shop for purchasing and service. Staff is knowledgeable and helpful. The friendliness and urgency to help support customers can be hit and miss depending on who you talk to but overall I am happy with my experience.

This place is pretty terrible. Customer service is lacking, Ray at the service counter is extremely rude and blames the customer if anything is ever wrong with any piece of equipment. The mechanics they have there seem to always cut corners or do half a job, nothing ever comes back completely repaired. We spend a lot of money here and have over the years. We will be looking for another place to do business where we are treated with respect and the service rendered on equipment is up to par. I would recommend passing this place and going somewhere else.UPDATE: I do not purchase here personally, I never would after the service I get dealing with this place through the company I work for, which is Rudeen Racing Development and Management. I have brought in, picked up and purchased equipment here as well as signed multiple receipts and dealt with Ray and his poor customer service way too much. My managers are disgusted with the service we get here and are actively looking for someone else. The only frustrating thing is dealing with the incompetence of your establishment. Take a closer look into your system before YOU make false statements next time.

I purchased a very nice Honda walk-behind in 2015. Since then, Ive had them service the mower each spring because you receive 4 coupons for the first 4 years for free servicing of the mower. Once those ran out, you get a discount on a Silver-Service package, which I did. Then this year, I brought it in and had to pay $80 for a Basic service, which consists of steam cleaning the top, sharpening the blades (my model has 2 blades) and an oil change. Now looking back on my experience I feel pretty gullible in believing I was entrusting my mower to the people I bought it from. Maybe I rely too much on the idea that most people are good, honest people. This time for some reason I decided to take a quick peek just at the blades. WOW! They did THE WORST sharpening job I have seen in my LIFE!!! Out of 4 cutting edges they sharpened 1! I put that in quotes because the edge was completely rolled over and producing a metal burr the length of the cutting surface. My guess is they didnt bother to change the oil either, but i dont know for sure.Moral to the story: If you want it done right, do it yourself! Also, thank you Country Homes.for the valuable lesson that I must had forgotten over the years. Abraham Lincoln Quote:You can fool all the people some of the time, and some of the people all the time, but you cannot fool all the people all the time.UPDATE: Obviously this owner is CLUELESS and did not understand the point of the post. The point was you take advantage of your customers faith that you will take care of them!!!

Service like this is why we have been customers for decades. Gerry in the stove department was able to find the exact stove we wanted, walk us through everything we needed and help us get ready, while doing so with the amazing service that Country Homes always provides. Garth made sure that the stove was ready for us to transport it across a lake, and of course the entire team was able to help make sure that everything is set and ready to go.Spokane and North Idaho, if you need stoves, or power equipment – call Country Homes and get it taken care of right away!

Now these people that work here are very knowledgeable they went out of their way to make sure I got the right products that I need. I was very impressed. Thank you

I rated 5 stars because in the past there was a salesman making verbal agreements in order to close deals. Apparently that salesman no longer works there and now they are working to repair the damage he’s done to their reputation. After speaking with the manager I decided to do a review because he was so nice and kind about my service issue, and worked through the problem quickly and to my benefit.

Put a deposit on a hottub they sold it to someone else they decided to make it up to me by delivering a used tub that leaks said it was brand new and a better model for the same price it was a 5 person tub instead of the 7 and a basic model compared to the fully loaded one that I had a deposit on

My experience is through a family friend. Based off her and her families experience. I personally will not do business with Country Home spas. The spa she ordered was damaged prior to delivery and the company delivered it any way. The service not given to repair the damage has been a nightmare. Now she would just like to return the spa and get her money back and the company is not willing to work with her. Not the type of company I would want to do business with based off her experience.

Took care of my issue with the mower; quoted the initial cost incorrectly by came in under the second quote. Wish they wouldve taken care of my issue with my snow blower but because I didnt buy that particular machine there (bought another snowblower from them), they wouldnt work on it making me have to go to another shop for that. Otherwise, good job.

I always try and source items locally first rather than go directly to Amazon. I called Country Homes Power to see if they had repair parts in-stock for my snow blower. i have the manufacturers part numbers i stated. They asked if i purchased my snowblower from them.... No Direct Buy... Sorry we cant help you due to Covid-19, we are only looking up parts for customers that purchased from us. Granted I have purchased chain saws, edgers, leaf blowers, etc from them over the years yet the snowblower in question was not. Sorry cant help you was the answer from the manager after i called back dumbfounded AVOID THIS BUSINESS AT ALL COSTS!!!! Looking through their reviews, it seems commonplace for lack of customer service.

Our family was in the market for a hot tub and we found several options at the county fair. Country Homes Power & Supply seemed to have the highest quality spa and the salesman we worked with was more than helpful. Sam walked us through every step, from finding the right tub, to financing, to delivery and he even calls weekly to make sure we understand how to adjust the chemicals. He refused to sell us a tub until we physically sat in the ones we were interested in. He wanted us to be certain that this purchase was the right one for our family. We have big and small people in our family and he made sure our tub had seating for everyone. We were very impressed with his attention to detail, the quality of service he provided and the ease of use of our new tub. We had a fantastic experience with Country Homes & Sam and we will be repeat customers for all of our home/lawn care needs.Thank you Sam!

Got a hot tub from here a couple of months ago. Sam was very helpful. He gave the contacts needed to get one installed. Delivery and install was quick and easy.

Recently purchased a spa from Country Homes. There were some initial specification issues with the spa that were noticed upon delivery. Gig from the North Division store was great to work with in getting these issues quickly resolved. He stepped in and immediately went out of his way for us. Including making a visit to our home on his day off just to make sure everything was corrected. He seemed very conscientious and committed to high customer service levels required to make a satisfied customer out of us.

Recommended from Jeff at Freds Appliance especially since they are local. Sam saw me and my fiance as looky loos on a mower about a week prior. I am a big review guy-- it starts with a lot of one star reviews on google and was initially reluctant to go back, until I took the the time to read managements/owners responses to these reviews. A lot of them were user error and it was a buyers emotive vent. Sam was there when I came my second time and remembered me and that I had my fiance with me last time. The honest truth is no other local store felt right between Lowes, Ace, and Home Depot since our first visit despite carrying the same product at the same price. I had specific questions from my own homework that I relied on his expertise to navigate. I ended up buying a more expensive model based this feedback- it wasnt an up sell. I can tell they know their products and trust their system, so I do too. Do your own homework, try them, and then compare--there is a difference in expertise and locally based service. I hope this helps as a consumer!

Read the reviews ahead of time regarding servicing, though very disappointed Husqvarna parts cannot even be purchased at this location, unless purchased there!

We recently purchased a hot tub from Country Homes Power. Our experience was outstanding in both service and quality of the Marquis spa we selected. We recently moved here from Denver and have owned 4 Hot Springs spas in the past. We were almost ready to buy our 5 Hot Springs when we saw the Marquis Spirit tub. It was outstanding and the reviews were at the top of spas today. However, we still werent quite sure if we wanted to switch to Marquis until we met the salesperson at Country Homes Power on North Division Street in Spokane, Washington. Sam was an outstanding representative of his company and did a wonderful job of explaining the spa and everything associated with it such as power hookup, placement, and after sale care. He made the sale for us!! Good spas are a must nowadays, but excellent salespeople who care about you and know their products well are hard to find. You will find those qualities in Sam and an excellent spa in Marquis.

Awesome place great customer service.

Outstanding service and quality products. I wont shop anywhere else for outdoor equipment, accessories or supplies!

Working with Sam at Country Homes Power as we were looking for our first Hot Tub was a terrific experience. Sam explained everything to us and helped us pick the model that best suited our needs and that worked best for our location. Looking forward to continuing to work with Sam over the years as we enjoy our new spa!

Only place in town that had inwindow A/C units for sale that were 110v. Only $199 each. Great deal, excellent customer service and friendly staff.Took a walk through the rest of store and found an incredible stock of Husqvarna power equipment.

Great customer service and great selection ! Make sure to use the side/back entrance !

I cannot say enough positive things about my experience with Country Homes Power. I knew nothing about lawnmowers when I called the store to get some information about them. I spoke to Sam and he was so helpful and kind. He told me to come by the store and he would tell me everything that I needed to know. I met with him at the store and he spent a lot of time answering all of my questions and making sure that I felt comfortable before purchasing anything. There was no sales pressure, he is just a genuine guy who really knows about the products that he sells. I purchased a zero-turn lawnmower from Sam and he continues to make himself available to answer any questions that I have had since receiving it. I was so pleased with his service that I just bought a wheeled string trimmer from him as well. Go to Country Homes Power and make sure to ask for Sam – you will get outstanding customer service!

Sam was the best! I called looking for a particular chainsaw and they happened to have two in stock...I asked if hed hold one and Id be right down to buy it. He said he would. When I got there, not only did he have the saw ready but HE PUT THE CHAIN ON IT FOR ME! And...he put fuel and oil in the saw, and fired it up for me AND made sure the chain wasnt too tight/loose. Ive never recieved that level of service from a big box store, EVER! Garth, the owner, really goes the 2nd mile as well. The service was second to none. No one acted like a salesman, more like a guide...they just wanted to help if they could.I liked working with them so much, I went back and bought an electric weed-wacker too! The charge lasts longer than I thought it would. As an FYI, the electric models take a thinner string that gas powered and they arent as powerful, but they are lighter and quieter so it depends on what job you need to do.Their price was lower than the big boxes too and I feel good that Im buying local!

Repair was made on my chain saw to fix pull cord last April. I did not use my saw after the repair until April of this year. Upon trying to start it, the pull cord again stuck. When I took it back and explained the situation there was no attempt to work with me. I was told I signed the work order and therefore I should pay full price for the repair. I would never dream of treating my customers with such indifference. Poor customer service I’m my opinion.

Sam and Nathan have been wonderful to work with. Sam has helped us buy several items. We look forward to working with him each time. Nathan quickly solved a problem with our chainsaw. He was very professional and helpful.

On 04/25/20 @ 9:05am. I made a phone call interested in locating and purchasing a 4-stroke backpack/shoulder leaf blower; however the sales associate I was talking to was extremely rude and hung up on me when I asked for a specific blower which they did not have in their inventory. I will never walk into and do business with any Country Homes Power store again.If I could have rated this store lower than one star, I would have! Extremely POOR customer service.

Gig DeBacker helped thru the process of getting my first snow blower. Husqvarna is made in America and I couldnt be happier with the service I received at Country Homes Power today!Thanks Gig and crew!

Sam and Gig were both great! I called and Sam answered all of my questions and made good suggestions. When I got there Sam was tied up so Gig helped me. He went out of his way to make sure I was comfortable making my decision. I never felt pressured at any point. Everything was prepared and provided as promised.

Bought a Honda lawnmower and got some bad gas causing surging and shortly thereafter mower wouldnt start. They fixed it free of charge. But FYI if youre thinking of bringing items for repair, they will only work on items bought from their store.

Thank you Gig for your patience and knowledge in helping me determine the right combination lawn mower/snow thrower that meets my needs. You took the time to explain everything, provided all the options and made helpful recommendations. Used my new mower for the first time yesterday...love it!

EXCELLENT 😀 😀 Customer ServiceTHANK YOU SAM !!!!After shopping around at the box stores. We came back to make our purchase at Country Homes because of the GREAT customer service we received from Sam. We found him not only very personable and professional but also very knowledgeable and experienced.Everyone there was very nice and they all greeted us and made sure we were being taken care of ..Price was great! Great warranties !We Recommend them to all.Customer Service seems to be dying everywhere else, but not here 😀Keep Up The Good Work !

Outstanding service when purchasing a new lawn mower. Brian Hanna was very knowledgeable when making this purchase and addressed all of our concerns.

Thank you Gig for all the great help and information you provided in helping me decide which riding lawn mower to purchase.Also, I appreciated the extra attention in making sure my riding lawn mower was ready for me to pick up. I have not used it yet but looking forward to continue the great experience. Thank you again,

Sam and Brian were very helpful. They know their stuff! They were able to help me locate everything I needed to service my craftsman riding mower; from fuel & oil filters to blades. Very friendly and welcoming environment. I will definatly go back and will refer my friends and family!Thank you.

I was looking for a gas powered leaf blower and Sam said lets just start a couple up and see what you like best. Took the guess work out of it because I could see exactly what I was buying. Sam did the same thing with me when I bought my chainsaw last year. Only place Id go for my gas powered tools.

Ive never been here before, but I came in shopping for air conditioners apparently ahead of the usual shoppers. We had a bit of a challenge, since the first one I was sold wasnt quite right. Garth made it right, and did a great job of solving the issue. We are cool this summer, and I so appreciate the genuine service we were provided. Thank you for making this right and turning what could have been a very negative experience into a great one.

Great experience here. No pushy salespeople. Only knowledgeable, friendly, and very helpful. Explained the differences between the many different products and helped me to choose the right one for me. Not the one that would make them the most money. I will be giving them more business without a doubt.

Today I went into the north Division store to see about getting a Husqvarna chainsaw worked on and was told that you only work on products or items that they sell at the store. I was told it was the store policy for the past 20 years. Really poor customer service. I’ve purchased from your store before, but I’ll drive out of my way to buy somewhere else from now on. This is 2020 I think I’d review my service policies and if you carry and sell a product you should service it. You lost another customer in me for your future.

Just bought a Honda power mower from country homes power equipment gig debacker was my salesperson he was excellent. answered all my questions. full product knowledge. no questions left unanswered. took his time very professional highly recommend.

Sam at Country Homes was very helpful during the purchase of our hot tub. It was a big purchase and he told us all we needed to know and we are very happy with the entire experience and product. Thanks Sam

Sam was awesome and very informative!He addressed all of my issues and gave me quality advice! I bought the best equipment for a great price... I feel great about my purchase ;)

Absolute worst place to deal with ever. The only reason it got one star is I cannot rate any worse!! I bought a $5,000 stove and when I got it the control panel didnt work! When I try to resolve the issue Ray hung up on me two different times. After a couple months of still not having a running stove I went to visit the store. They said they would not talk to me and Sam walked off and basically to me to get out of the store. To make matters even worse when I finally got a hold of the owner he defended Ray and Sams actions and worse yet he was in the store and saw me being told to leave and never bothered to see what the problem was. In the end i was to blame and never resolved my issue I ended up getting others to fix it. Dont step foot in the door because they are the nicest people until it comes to dealing with an issue

Ive been a customer for a very long time, bought alot of equipment and thats both professional and personal. Get them to provide repair on site is not going to happen. Very disappointed. But usually have the parts to do repair as needed. DYI. Service is good, service people are nice.

You really dont want to buy from this place. They dont stand behind there product at all. Really bad customer service. Really friendly when your purchase. If you have a problem there really rude. Seriously dont purchase from this place

Worst service ever! This place is a joke. If you are the owner and you read this, Fire the Service Manager / GM for your customer’s sake. I bought mower here in 2017 (overpriced, but they were local and offered “service”). Mower pull string and auto choke quit working in May of 2019. Brought it in for service here on June 11. They called 3 days later, said repairs were done. Showed up to pay $121 in service fees, just to find out before I even left, that A) they used “used parts from another mower” to “fix” mine. B) my mower wasn’t actually “fixed”. They checked it back in, and 2 days later I got another call “your mower is done”... I show up to pick up mower, have them test, and it sounds ok. I go home, wait a few days, and go to mow my lawn. The mower starts up.... and then idles odd and proceeds to die. Didn’t so much as add gas (they had added some at service). Brought mower back to Country Homes, again, less than two weeks after initial appointment, and the “Service” manager / GM / whatever his title is, tells me that “even though his notes clearly show that his technicians worked directly on the parts in question, I have to agree to possibly pay for an assessment of what the issue may be.” He implies that maybe “I added something to the gas, and if I won’t agree to a possible charge, I could leave. Then he shoved my mower out into their driveway and told me not to come back. Do Not Give this guy your money or business. I will certainly never shop here again, and plan on telling others my experience so they don’t experience the same terrible “service”. Avoid the scam at Country Homes Power Equipment!!

I just bought a new generator, and Gig was very helpful on selecting the right model.He also gave me some great insight on the coupons for free service on the new purchase.Thanks much Gig!

Worst place i have ever been to. Terrible customer service, very shady sales happening here. I bought a chainsaw new, it turned out to be used and returned twice for not working properly. They would not give me my money back even with receipt, only in store credit. I purchased a nicer saw and still have issues with it hoping it was a fluke but it was not. Thanks country homes for stealing my hard earned money.