I love the Southlake Gamestop and the guy always remembers us, which is amazing and awesome.

Too long and too big, they did, however, have Heart Gold in stock, which was surprising. Thank you for the long and big experience!

The place and the team are simply buetiful

GameStops never appealed to me much and experiences are usually the same: except this location was great! Staff was nice, helpful and shelves was full of options; the BEST part was when browsing used games: some came with the original packaging which I loved as a collector.That stood out to me and will return here again if I happen to ever be in the area.(This is based around last year, but wanted to write this since I forget to write this on my list of reviews)

Kinda chubby nerdy kid wearing sweat pants working, spent a lot of time working with someone struggling to buy t shirts, totally ignored everyone else in the store. After finally deciding to work, the one employee who was in at noon on 7/21 was rude and super unhelpful. Avoid this place

Amazing staff and very knowledgeable, and impeccable customer service!

ITS Game Stop ....SERVICE HERE IS ALLWAYS A PLEASURE

Staff were friendly and speedy with my online order and helped with some in store purchases too. Answered all my questions.

I believe gamestop has been financially underperforming and rather than make better decisions theyve decided to charge even more by forcing customers to purchase over priced bundles of hot products. This gains less customer loyalty and wont dig you out of your hole.

Always friendly and very knowledgeable when it comes to games and their systems.

Always a good store to visit. I believe this is one of GameStops flagship locations as its certainly one of the largest and carries the full variety of products you typically find in a store. Always at least 2+ people here working to assist at checkout, and its in a good location. I do hope that they continue to work in more PC product parts and accessories into the mix. Maybe even gaming desks or desk accessories?

Nice place very big store

Great selection of merchandise including: collectibles, t-shirts, caps, plushes, new and used games for Nintendo Switch, PS-4 and Xbox 360. However, customer service from the staff carries an attitude. My son and I have visited this location multiple times and been served by different store staff but they all have an attitude like you bother them by asking for items or any questions.

The guy who helped me, Christian, was nice and VERY informative. He made the process relatively quick and easy, and he told me much more than I thought I needed to know. Might actually come back to this one rather than the one closer to my home.

Audrey, the Senior Guest Advisor was SO amazing and helpful. We were looking for a Neca figure and she went above and beyond to not only locate the one we wanted, but to ensure wed get it. Awesome store, and AWESOME customer service by Audrey.

Staff is experts!They are willing to help you out of games you arent good at, they are knowledgeable and can save you money... if you just tell them what it is your looking for.That are no where near the gamesstop that there was back in the day! The Ladies and Gentleman in the store know way more than they let on, and when you ask them your likely going to find out more about it than you ever wanted to know.it what keeps me coming back time after time!

Having been a resident of the metroplex for 20 of my 22 years, I have visited this GameStop plenty from time to time. However, since moving from Roanoke to Grapevine two years ago, this store has become the one I visit most.This location is filled to the brim with product, from collectibles, games, consoles, etc. It’s a little intimidating at first, but you quickly realize it’s actually fairly well laid out and organized, seemingly split into quadrants for each console manufacturer and other miscellaneous things.The staff are quick to greet you when you come in, and aren’t afraid to strike up a conversation after offering assistance. This may be off putting to some, but that’s good customer service. Acknowledging I’m a person and not just another customer is important to me and they execute that perfectly.Combined with personable service is knowledge, an important tool in this industry. These guys have that, too. They know their stuff and are always down to inform.All in all, this is a great GameStop to visit. I look forward to each visit I make.

Employees were very helpful.

Great service. Huge selection of games and accessories. Trade in values are a little lack luster, but they are usually fair. If you need physical games, this GameStop is definitely a wise choice

We always have a great experience at this location!! I have a 6 year old with some behavioral issues and Grace is so happy to help him every time!! Thank you Grace!!!

Always a great experience with helpful staff. This time I stopped in a location which was not in my neighborhood and they were still incredibly friendly.

Amazing staff!

Great customer service from Aubrey! Our new/refurbished system did not work when we got it home. Took it back in to the store and Aubrey came to the rescue. She figured out that it was the power cord and got us fixed up in less than 10 mins. This store also carries a wide variety of products and will not disappoint.

Friendly and knowledgeable staff is always there to advise you about games and its appropriateness with kids.Highly recommended.

Very large selection compared to most other Gamestops. Theyve redesigned the inside countless times over the years. Always friendly staff. If you call and ask them if theyve got a specific game they can hold it until you get up there. Biggest GameStop Ive ever seen as well. Plenty of space and more than enough games and merchandise to look through!

I love this location. Everyone is always friendly and helpful, and the manager is a great dude. Helped me fix a messed up CC charge. GameStop is my go-to for anything gaming.

Really large storefront with several displays. They have pretty much anything youd want for console gaming and even more with a large selection of collectibles as well. Staff is very friendly, knowledgeable and helpful!

The gentlemen that worked at the store was extremely helpful. We specialy choose to go to that store, because you are treated the best. They always talk to my son and listen to his questions. They are awesome.

I come here often because they have a larger stock than most Gamestops. The girl that helps us has been there for a while and is very knowledgeable, kind, and helpful.So far every visit is pleasant so I recommend coming here for your gaming needs if you are in the area of Southlake, Keller, Grapevine, etc.

They do not fix anything game related (nice company name😃), they didn’t have new controllers in the store, offered me a USED controller at RETAIL price 👍, when I asked about buying a new controller they offered to have it shipped to my house, so there is no point of going to the store or buying from GameStop-total waste of time

Picked up Madden pre-order from here recently. Nice shop that is easy to get in and out of.

I love working here, & Bryan is an awesome boss! :)

Great Gamestop location. Large selection of games, accessories, and nerdy trinkets! Staff is knowledgeable and friendly. They do tend to ask for game reservations & preorders a little too frequently for my taste but thats their job!

Such a friendly staff!

Everytime I visit here, they always have the friendliest staff. They also have well stocked shelves and the location is great.

Staff are always very knowledgeable and nice. The store itself is kept very clean and is organized and easy to navigate.

Nicest game stop I have every been in, if I have to take my daughter to game stop I will be making the longer drive in order to come to this one. Friendly people, larger store, very clean.

Best Game Stop EVER!!! Staff is extremely friendly and always help me save money and get rewards.

HOLD THE LINE!

When you got some free good games on looking to get some more DS before they stop making the DS and a few other games just wish they would have had Toy Soldiers war chest game in stock

Helpful staff

Its a clean store and they have decent selection.

Was here for the midnight release of Lets Go and I couldnt have been more pleased that we chose this location! They did giveaways from 8 untill the release to keep everyone from getting bored and keep things interesting. I had my game 15 minutes after 11 and was home playing by 12! A great store with endless merchandise and accesories for all your gaming passion 😃

Always great service and Ben is a top notch manager!

Hands down the best game stop Ive been to

I literally love this GameStop, not only is it the closest to where I live, but the employees are always patient with me and they are always knowledgable on whatever game questions you have. I would definitely recommend this GameStop to anyone.

Great service!!♡🎮

Awesome layout. Everything you could want here. Friendly crew.

Simply the best Gamestop weve been to. Great Staff & plenty of items in stock.

Beat store ever games and cards for gifts or your self and I go there alot best service and friendly people.

Rather nice and helpfull and has almost every game i have tried to buy, but the strore feals very clustered due to the ridiculous amount of over priced collectiable statues and props, while that might be a little over the top but, there really is a TON of collectiables that are cool to look at bought not reasonable to buy. But if you like pops and collectiables you would probly have blast in this store. The only other issue is that on high traffic days the collecitables make line space and trying to look for games very hard as in beteen people and and collecitables there is almost no walking room, but even after all of this, if you need a game, they probly have it, and i would recomend coming here l.

The biggest store Ive ever been to

Greet GameStop store! I went for the midnight launch party of Star Wars Battlefront yesterday and it was awesome, the stores general manager Bryan Perez is always helpful

Best store ever! Great service and very nice people!!!

Great

THEY SAID THEY HAD THE SWITCH BUT THEY DIDNT LIARS!!!!!

Awsome people and always give best edvice on games!!

Very friendly and helpful!

Great costumer service and really friendly

What a Great guy at the register !!!

Good choice of games and staff is friendly.

Great game store!

Good service and collection.

Good service and policy.

5 but it use to be to 11:00 for preordered but now 9:00 to 9:30 I want a answer

Came here due to my wife looking for lenses next door, and the store was locked. This was at 10:12 and they supposedly open at 10. Tried again at 11 and the store was still closed, and this was on a Thursday. Wish I could leave a higher review, but it was locked.

Just regular shop slow check out

Open later than other stores!

Best gamestop ever!

I havent been there yet.

Nices shop ever

Amazing staff

Go-To location for used and new games

Good staff

Helpful staff

Used game prices too high

Cool

Great

Good

Good

👍👍👍👍👍