We were in the store this morning to get my wifes new iPhone programmed. Stephen was very knowledgeable and VERY HELPFUL. Would highly recommend this store for your AT&T / phone needs. Thank you!!

The overall experience was wonderful! The gentleman who helped me, Richard at the Southlake, TX location was very knowledgeable and answered all of my questions I had around upgrading my iPhone. He took his time to explain the process, phone and new features. 10/10 would recommend going to this location.

Amazing customer service! Chris was more than excellent. His first goal wasnt to sell us more phones or a new service...he truly listened to what our issues were and presented solutions...not just a sale! This will be my go to AT&T store from here on out.

I came in for help fixing or possibly getting a new phone. The entire staff was very nice and helpful with informing me with their services. Zach primarily helped me and was perfect. He was extremely helpful in letting me know my options and what route was best for me to take considering my situation. This is the only ATT store I see myself going to in the future and have already recommended it to friends thanks to Zach and other gentleman’s help!

The store in Southlake is horrible. My phone is 3 1/2 yrs old and I had paid big bucks for a liquid glass screen protector guaranteed to only crack the protector and not the screen per their sales pitch. When I went in the store for a new phone because my phone will not stayed charged, It was a hairline crack and the mgr kept putting his hard thumbnail in the crack and now it is wide and has spread. So now Im sure they will offer me nothing for my trade in. They also didnt have my phone in stock and I have to wait 2 weeks. Poor, poor customer service.

This is actually Scott’s wife’s review - Zach was amazing on my first trip. He wasnt there on the second day. I believe Mark helped me. Both men gave me the best customer service Ive received in years. Very impressed!

Very helpful. Good service. Nice environment. Fulfilled all my inquiries.

First impressions are important - the rude guy who just answered the phone here and spoke with me has assured me I would never use this store for assistance.

On Sept 22nd I want to AT&T store in Hurts, TX and sign up for prepaid line. I asked the sale personnel if I can transport my number to new line. He said yes it possible I need your old account number and pin from your provider which I dont have at the moment.On Sept 25th I want to want to two different AT&T stores if they can help me to transfer my older number to the new service but they are said not possible.I want to AT&T store in South lake, TX and The Retail sales Consultant Hira Din and the store Manager at that did everything to help me to transport my older number to the new AT&T line which took them over two hours.Hira was on phone with AT&T customer service for two hours which she helping other customers. The manager able to give credit which I paid on other location.I am so please to the AT&T workers at SouthLake location, I rather recommend to the public to check out the great services AT&T provides at SouthLake.Thank you Hira and Manager plus other employees for your great patient .Moses

When I went into the store no one acknowledged me but eventually an associate came to help me and did a wonderful job

We had the best experience with Mr.Marks,at the Southlake store. As someone who has worked in sales people dont care what you know until they know you care. My husband and I were very satisfied with Mr.Marks and we will be shopping there again. Thank you for such excellent customer service!!Mr & Mrs. Hicks

Worst experience …Associate made a mistake on our trade and we had to call AT&T for the error and manager Nate Thacker was not a help eitherSo not recommended…..

It’s been a very long time since I’ve experienced the kind of customer service, professionalism expertise, and all out amazing experience from all of the businesses we deal with on a daily basis.Jay, at the AT&T Southlake store is the reason I am writing this review. He truly had us at hello!Every aspect of the transaction was met with an expertise and pride in his job the likes of which I haven’t seen in a while. He was extremely knowledgeable about the new phones, our account, features, technology and every issue we had questions about. His answers and actions went above and beyond with such pleasant demeanor we did not want to leave. This review falls short of what it should be but we are grateful to have crossed paths with Jay as he made our experience one we’ll never forget. Thank you, Jay!

Super friendly and vey helpful.

Great team at this store - Clint, Jason, Hira and Zach. I became a new business customer and they took the time (and did a lot of the heavy lifting) to help me seamlessly become an AT&T customer. I highly recommend this team and store location.

I love going to this AT&T store in Southlake because my experience is always the best there I get the best service and the best prices so I have always gone to AT&T. I have always heard from other people their sad experiences at other places and I tell them that my experience is always wonderful. I will not go to any other place or any other company because there have been no problems with my phone or my service or anything else that I have gotten there and I am not going to switch. The people there are there Nice and very accommodating and will help me with any problem if I have one. I have always received the service that I need very promptly and everybody there will try and get me the best for what I need. I will not switch at any time I don’t care what deals are out there my deal that I have still beat everyone else’s deal. I would like to thank SouthlakeTexas store for being so wonderful to me and my son when we got there and making everything so easy in setting up our accounts. Even the switching of my phones to a new phone went seamlessly and I am very happy with my new phone. I will always recommend Southlake Texas store for anybody who wants to buy a new phone or switch their service or even switch over to there other services. Thank you so much AT&T for helping us out.

Worst experienceAssociates got us run around and manager Nate was not big help either

One of the better At&T stores I’ve been to.

Zach was not only knowledgeable, he was also the friendliest and no pressure associate we’ve had the pleasure of dealing with. Walked out today feeling like we made a friend. Getting a new phone in the past has been a high pressure, drawn out and boring event but this was a truly wonderful experience!

Hira was great! She detailed all of my options and helped me tremendously to familiarize myself with the new phone. She was friendly & understanding of my limited technical knowledge. She even offered advice on our other devices for my husband. I did not feel hurried. The visit with Hira was very pleasant and relaxed. Best experience Ive ever had with the AT&T store! Hira is definitely a keeper! Thank you so much Hira...I hope to see you again.

The staffs are very professional and knowledgeable in terms of their product. They’ll help you navigate to their product displays and they’ll make your transactions very easy and exciting. They’ll also help you find ways on how to save money. It’s a highly recommended for someone who’s planning to upgrade a phone.

My experiences at the Euless location vs. the Southlake location was night and day! After spending (wasting) 45min. with an employee at the Euless location, I got absolutely nothing accomplished and was basically told to call AT&T customer service. That was 3 days ago. I go to Southlake location today, and within 5-10 MINUTES, Mark was able to answer all of my questions AND totally took care of everything I needed! Mark, you ROCK! Thank you so much!

This store has exceptional customer service. Stephen and Jose were knowledgeable, proactive and solution oriented. They made a traditionally challenging experience into an extremely positive one. AT&T should be very proud how this reseller is representing them - they were fantastic.

My rep Mark was incredible!!! Very friendly and professional!! Will come back to this location AGAIN!! Southlake!!!

Today was my first visit at Southlake AT&T store an it was an awesome and outstanding customer service provided by Zach! I would highly recommend Zach and this AT&T location! Zach made everything so easy!!! Awesome Job Zach!!! You need more employees like Zach!! Do whatever you gotta do to keep him!!!! Thanks to Zach this will be my new AT&T location!

The sales representative “Steve” was very arrogant and rude. Been an AT&T customer for approximately 30 years. May not be as suave as Steve thinks he is on computers and phones, but then I’m not working at AT&T as a representative. I’m a customer who has dropped a lot of money there over the years.

Steve did a great job getting my #s sorted. Much appreciated!

Ezra was awesome! We made an appointment and we were seen in 5-10 min of appt time.Ezra spent a lot of time with us.

My wife and I went into the ATT store in Southlake this morning to determine best options around upgrading her phone. Mark Dees provided excellent service gave us options to consider and pointed out we could upgrade our home service for a better price and retain the same service. He walked us though the process to change our service and make the necessary changes to our account. Great customer service and support. Thank you.

As soon as I walked in, I received a friendly greeting from Ezra, and he offered to help me right away. He was very kind, patient and thorough. I had a few things to take care of and he did it all with ease, kindness, and to completion. Ezra helped me pick out the best plan for adding my Mother to our account and helped me with advice for some accessories that I needed to get. He even gave me a deal for the accessories, with a buy 2 get 1 free promotional deal; that I didn’t even know about. I was so pleased he was the one that helped me and felt so good about my experience with his help.Sincerely,Brooke Palacios

Richard N was great and very helpful in solving our problem!

They helped me resolve my issue with my phone quickly and even put a new screen protector on for me. I stayed in my car and they came to me. I was in/out in less than 15 minutes. Great service and with a smile! Thank you for caring enough to wear a mask and ensuring all my concerns were addressed.

Ezra was FANTASTIC! Truly amazing customer service! Thank you for all his advice and help. First class service, Ezra!

We had an associate that had no idea what he was doing. All I wanted to do was upgrade my phone from an X to the 12. First off he didnt know anything about any of the phones so I didnt even bother asking about the pro. He didnt know how to switch over all my stuff to my new phone and told me that even if i wanted to that I couldnt do it in the store because you guys dont have WiFi? Youre a PHONE store, how do you not have WiFi? I live in the country so I drove 45 minutes to get to this store. I then had to drive 45 minutes home with no access to a phone. Thank god nothing happened to me because I would have been screwed. On top of all of that he tried to sell me you’re new AT&T TV when I told him numerous times we are in a contract with Dish? Will not come back to this location and will be looking into Verizon.

I came into the store because clumsy me dropped my phone and I thought it was just my screen protector that cracked, but it was actually my phone screen. Jason was a God send and helped me check my account and found out that I have insurance on my phone and saved me hundreds of dollars. I cannot tell you how refreshing it is to know that customer service, empathy and care for ones profession is still alive! Thank you Jason!!

Jay is the best! In under 15 minutes, I was able to get all my questions answered and buy a new phone for my father. Thank you for the help! I appreciate your professionalism, kindness, and efficiency.

Mark has been amazing with the setup of my Apple Watch and helping with our account! Highly recommended the AT& T Southlake Store!

This office has always been great for me. The ability to make appointments online really helps with wait times. I walked in and was helped immediately. Jay walked me through the new purchase, all costs, all deals available, restoration of my data and gave some helpful hints on the 11Pro. Not sure about reviews talking poor service and wait times, everything was great for me on a Thursday at noon. So much better than the Apple store!!

Great, efficient customer service. Very knowledgeable of the iphones.He even put on my daughters screen protector on her new phone:)

I recently purchased an iPhone 12 Pro directly through the Apple Store app on the day of release/preorder. I forgot to order a screen protector and case. After my phone arrived, I set it up and then proceeded to the nearest AT&T location for a screen protector and Otterbox Symmetry case which is my standard. The store in Roanoke, an authorized retailer (not a corporate owned store) were not helpful at all when I asked if they had what i was looking for. They just told me no on the things I was looking for...didnt offer to help find a solution elsewhere for me or let me know alternatives they possibly have there. Didnt apologize or ask if there was anything else they could help with, etc. FYI, Ive worked in customer experience/service related roles for almost 20 years and for large brands...one being a luxury auto brand. I realize having worked for brands that have set the bar high for my own expectations on service I get and they might be a little too high but I at least want some effort. I just left without saying anything and proceeded to the nearest store...Southlake. I called first to give a specific description of what I was in search for and the guy I talked to checked and said they definitely have plenty in stock. I walk in, I was greeted right away, asked what I was looking for...the guy on the phone was standing on one said and communicated to the guy on my other side who was assisting me and said Shes here for the (very specific description of what I asked for on the phone). The guy helping me said Coming right up! or something to that effect. I asked if he would assist me with putting on the screen protector and he was more than happy to. He even grabbed another screen protector from the shelf when he wasnt happy with how he tried putting it on. Put my case on for me. Went out of his way to help me with everything. I cant remember the guys name but it was Friday 10/23 at approximately 7:00-7:30 pm. Thank you thank you thank you! Ive been with AT&T for 12, going on 13 years...I originally initiated my service with AT&T at the Southlake location too as a matter of fact. The employees at the Southlake location that had a hand in helping me that night are why I stay with AT&T. Its those extra things and going above and beyond for a customer mean the world.

Ezra and Jason were so helpful in getting my new phone and setting up today. I went in after having an awful 3 week with no one being able to help me on the phone or other stores. These guys worked hard to get my att phone working and set up the right way! Very satisfied with their service!

Ezra Sherman, our retail sales consultant, was amazing. It was our first time to go inside a retail store of any type during the pandemic.He made the process seamless as we upgraded my daughters iphone and even showed me a couple of cool tips and tricks to utilize on my existing Samsung phone.Ezra was excellent at his job and the level of service he provided was top notch. His consultative skills were exemplary. Five stars all the way!!

My husband and I had Ezra as our customer service rep and he was awesome! Our whole experience was the smoothest and easiest we’ve had with our time dealing with AT&T! Thank you so much Ezra!

Ezra was extremely knowledgeable and helpful. He was able to help me repair one phone and purchase and set up two new Apple watches. He is a very polite and extremely patient.

Jay was awesome! He was a huge help and did it all for me. I appreciate his help.

Ezra was great in helping me select and set up a new phone. He was very informative and so patient. He has the perfect personality for this job!!

Was able to get prompt service to purchase and setup a new iPhone SE for Mother’s Day in less than 5 min without leaving the car. Thanks for superb service Ezra😊

Jay is AWESOME!!! I needed two new phones and it was such a pleasant experience working with him. I can’t say i’ve felt the same way when visiting other AT&T stores. I would definitely recommend the Southlake location and specifically, Jay!!!

The staff and store manager at this location are great. They are nice and fast and the location seems steady busy but not over busy like other locations. This is a bigger corp location. I would rec this location if you want great service.

My sales consultant Sandra and the Manager Clint were GREAT. Knowledgeable and super helpful.

Ezra was super helpful. I got everything I needed in a prompt manner without any problems. Great experience!

I always hate going into the phone stores because I feel like I never get good service and no one even knows what theyre doing. Mark at the AT&T Southlake is the best. He is so helpful and really goes above and beyond every time Ive had to come in (with a personal account and 2 business accounts I tend to have a lot of trips into the at&t store). Highly recommend!

Best AT&T store in the nation. Friendly, knowledgeable staff.

Ezra was extremely helpful! He was knowledgeable of products and special programs in place now. Highly recommend him!

A great store experience. Chris, one of the team members at this location, was super helpful.

I had been to a few other locations trying to get a problems on my account situated. I have even contacted customer support through the phone and online chat to no avail. Ezra helped us out and answered all my questions. Thank you once again Ezra! I will come back to this location for any ATT needs I may have.

Zach was incredibly helpful at the Southlake store!! Loved him!!

Ezra was so super helpful, knowledgeable, patient and kind and helped us out a great deal! Much better experience than anticipated! Thank you!

Ezra was awesome. Helpful. Thank you. The manager and staff were amazing.

The service at the store has gone down hill immensely. Have currently been here for over an hour waiting for service. Customer service is key guys! Been here before and the professionalism just isnt here any longer and Steve needs more training! We will not be back..

Mark did a great job helping me sort out my mothers final bill after she passed. He stayed on the line with the AT&T call center until he got the resolution I needed. Very professional and customer-service focused.

Ezra, Jay, And Zach we’re so helpful. Wonderful customer service. Knowledgable. Best ATT store around. Will return.

I walked into the store even before greeting us their store manager, i believe, was like can you leave your dog in the vehicle (which is against the law lol) Mind you there is no rule in the at&t store against that and i clearly told him my dog is hypoallergenic and i was like sure and my mom had a question about her phone she recently broke and he stood literally a mile away and was like ‘what do you need’ to my mom and brushed her off saying ‘you have to do it yourself online’. So their ‘STORE MANAGER’ didn’t even greet us and had an attitude. I’d give the store zero stars but unfortunately you can’t.

Went into the store to Port my numbers from my other carrier and manager Kory told me that they couldnt Port numbers anymore. Said he would have to cancel the entire account and start a new one with him. It was obvious that he was just trying to get a sale. I highly recommend going to Sams club instead. They are more helpful and less pushy. Plus they got me a better deal and gift cards with my new phone.

I was shocked at how I was treated by one of the employees there today (I think his name was Steve). He was so rude, he actually made me cry. And he walked away without helping me so I left.

Sandra was fantastic! Ask for her when you come in. Walked us thru every step and was great to work with.

Visited ATT Store 1431 E SOUTHLAKE Blvd. SOUTHLAKE Texas on May 19, felt very uncomfortable there, the Store Manager who was trying to help me was not wearing mask and notice two other employees also not wearing musk while attending the customers. When I Ask mr. Jason Marks why? He said he does not like to wear it. When I explained the mask is for protection of the customers and me wearing is to protect the attendants but he gave me a dirty look. Could it be that ATT has trained theIt employees in Lysol bleach injection and Hydroxylcloroqine 😂 otherwise there is no reason Not to care about their customers safety.

Great service. Super professional staff.

Awesome service and attention to detail! Great personality and a fun place

These folks are rock stars! Know their stuff AND take the time to make sure your needs are met. When theres a line, its always worth it!!

Ezra made my complicated visit a breeze! Thank you so much for your help!

Ezra was awesome! He was so helpful and informative!

Walked in at 12:00 and stood by the door. Usually in cell phone stores someone will greet me and put me on a list. Nobody said a word to me so I walked around looking at stuff. Went to sit down after I had walked the entire store. Got up and went back to the front door and stood there for a couple of minutes. Finally someone came up to me to check me in at 12:36. Noticed several people that had come in after me were now in front of me. Waste of my lunch break.

Just there for my job which they failed.

Ezra was great!! Very patient and helpful.

Excellent service. Ezra was very helpful and efficient.

Eager and knowledgeable staff. Wait time was nonexistent. I was out of there with a new phone in 15 minutes.

Ezra was very helpful and polite! Great service!

Chris and souk went above and beyond ! They treat us like family !

Brandi’s was great! Very knowledgeable and quick but still able to provide all pertinent information.

Waited an hour, too many employees loitering and handling personal business out on the floor. Otherwise I find AT&T to be good. Yesterday I worked with Karina and had a very good experience, but she is leaving so all I have is neg thoughts about the location

Zack made our experience painless easy and quicker than we ever had. It was A complex circumstance but he took care of us and explained every step

They showed me how to unlock my phone with no hassle!

Went to the AT&T Southlake store around 5:30pm because my company cell phone had been stolen but my company has insurance so I (incorrectly) thought they would be able to give me a replacement on the spot. I explained my situation. THEY WANTED NOTHING TO DO WITH ME because, as it became obvious, they only want to help people they can sell something to. I sat for over an hour and 30 minutes - no one acknowledge me (the original guy dumped me within 5 minutes of hearing my predicament). Its as if I was completely invisible. After raising my voice for someone to help me, all the guy did was to tell me to call the insurance company. It took an hour and 30 minutes to give me that info. BAD BAD SERVICE.

Clean and well maintained

5 stars for Krystal!! She’s seriously the best and dealt with my mom and I while getting new phones.

Waited about 30 minutes. Saw several employees busy but not helping customers. I’m sure they are working but in store customers should come first. I am trying to link my sons prepaid account to my wife’s auto pay account and apparently they can’t do that in store. I have to do it online. What a pain. Not happy with AT&T.

I went to the store two weeks in a row with a scheduled appointment only to find that I had to wait over 30 minutes to be told I didnt have an appointment and I had been placed on the walk in list. Even after showing the staff the confirmation text and email, they proceed to help others who did not have an appointment or walked in after me. The staff was rude and unfriendly . I will drive to Roanoke or Grapevine at least I know that they honor the appointment schedule and treat people with curtesy. Stay away from this store!

Brought my 10 day old $1300 phone in with wi-fi issues. CSR went to get something to check it. I noticed he stopped and BSd with his buddies before coming back. He checked it and said its fine. Guaranteed me it wasnt the phone. Didnt offer any recourse other than call tech support. We left and went to Watauga ATT where the CSR gladly replaced the phone ( $45 ) restock fee and said we could of taken it to the Apple store for them to check. Which is 2 blocks from the Southlake ATT store. After 18 years with ATT I was very disappointed in the lack of service.

Was put on the wait list by the “manager” Khary. Told it would take 51 mins to be helped out and they would text us when we were next up. After 2 hours and no text we asked what the hold up was. We were no longer on the list so the his solution was to add us back to the bottom of the list.. estimated wait time of another hour. Complete B.S! Go to another store that values your time!

Mark was extremely helpful!!!

Waited an hour without anyone helping me employees were too busy talking to sell me a new iPhone11 left without getting to do so

Great customer service!

They don’t answer the phone

After waiting 45 minutes to speak to someone about a trade in. We were given the basic information that we could have read on a pamphlet on the price of a phone instead of Steve going into details about our current installments and balance owed and he should have!

Very professional and friendly staff. Love this location!❤

Today Brandis gave me Service Plus +, if I could giver her Six Stars I would.

They are slow slow slow sometimes, and you dont always get correct info, but they do try

Manager or associates would not return calls even though I went into the store several times and left messages since they were unavailable on phone . Once the sale was done they had no interest in service

Not the friendliest staff or helpful.