Great experience with this Company all around! The salesman Will Shuttles was very professional and had all the knowledge and experience with all of their products. I went in a number of times to test out several high end ranges and they were always willing to let me inspect them, turn them on and even try cooking on them! Also, their delivery guys were great! They were very careful about not damaging any part of my kitchen during installation and tweaked it the way I wanted it installed. Very courteous and professional! Its rare to get this kind of service and attention these days!! My two best friends are already working with Will and his team of experts for their appliances. You rock Will!

Jake from the initial phone call to the installation process was on top of it. He’s got a customer for life 100% satisfied. Thanks Jake for taking care of us.

My wife and I recently replaced all of the kitchen appliances in our new (to us) house with Subzero, Wolf, and Cove appliances and a Scotsman Nugget ice machine. Joe H, my salesperson, was really nice and easy to work with. If you are going to buy from Ed Kellum & Son, I highly recommend Joe H.Unfortunately, things went downhill from there. According to Joe, I had to purchase professional installation to get the warranty for the Subzero/Wolf appliances--even though I had a professional general contractor who did all of the prep work. The installer provided, Elevated Installations, did a mediocre job and didnt even bother making sure things were working or installed properly and charged $1600+. 4 of the 6 appliances they installed had issues. They identified one issue (missing parts with the Cove dishwasher) but couldnt be bothered to communicate to the service company which parts were missing. They didnt identify the fact that the refrigerator door was scraping on an internal screw when opened. They didnt identify that the Microwave door didnt open properly. They jammed the ice maker in and broke the cabinet piece along the floor next to the ice maker kick plate and didnt say a word. My advice is to refuse to purchase installation from Elevated Installations. Its pretty clear that they dont care about the quality of their work or customer satisfaction.Subzero/Wolf has since resolved all but one issue. We are still waiting on a replacement part for my $15,000 refrigerator (that was scarred by the screw rubbing the stainless steel hinge cover due to sloppy assembly) 3 months later. I wont say my experience with Subzero/Wolf has been great but at least they are kind and try to help me resolve the issues with their appliances.

Beautiful showroom with excellent products! They have six working kitchens are luxury brands like Thermador, Wolf, Sub-Zero and Viking. Full section of washers and dryers and all the kitchen appliances you need. Friendly staff was very helpful.

Steller Service!! Joe made my purchase and installation of a new dishwasher a joy. I’ve purchased from Ed Kellum & Son before, so I know the service is good—but this time around it was simply outstanding.I’m thankful that Joe made the extra effort to get me just what I needed and installed perfectly.

We bought our washer and dryer here and returned to buy a Bausch dishwasher May of 2020. In October we discovered that the dishwasher was leaking all over our hardwood floors. Star power sent Bausch rep out to troubleshoot and they determined the dishwasher was a “lemon” and needed a fill replacement. Star power told us it was our problem basically and we had to go through the manufacturer and there was nothing they could do to expedite the process. We are now almost two weeks without a dishwasher and the Bausch rep says our case is still in review. Meanwhile we are hand washing dishes daily for a household of five. We have not heard from Starpower even to follow up to see how the process is coming along with Bausch. I am so upset and will never buy another appliance from Starpower. The worst customer service!

My experience here was absolutely fantastic. After having consistently awful experiences with the results of purchasing appliances at the big box retailers over the years, I decided to try my luck with a small business. There really is no way to compare the two experiences, except for completely opposite of each other. Andrew was EXTREMELY knowledgeable, personable and honest. Their extended warranty appears to be better and cost less than what is available at the major retail chains (I hope I never have to find out if that is actually the case, or not). The best part of our experience was the delivery! After having been accustomed to the service level provided by the other places, these guys were really top-notch. They took extreme care not to damage my home and were very knowledgeable about all of the features of my new refrigerator. Ed Kellum & Sons will get all of my future business and all of my referrals.

Joe has been awesome to work with! He has guided us in getting the best appliances for our Kitchen remodel. He has gone above and beyond to get me every detail and I asked for a ton of them.

I just shopped the market for new appliances for my house. Nobody that I talked to seemed to know what they were talking about, nor did they seem to care about really helping me find exactly what we needed that was in our budget. Luckily I called Ed Kellum and connected with Andrew Owen. He really knows all the products and was extremely helpful. If you are worn out by all the conflicting information on the internet then I strongly encourage you to call him or go see him.

Great knowledge, no high pressure sales tax this... Tony Reynolds was fantastic..

Joe Henley Luxury Sales Associate at the southlake location answered every question that my wife and I came up with about the Viking products that we ultimately purchased from him at Ed Kellum and Sons in Southlake. His followup, genuine concern, and professionalism are top notch.

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