I had to have a document notarized and the UPS store in South Orange had a person on staff, no appointment needed. Justin was welcoming, friendly, knowledgeable, and quick. I was so impressed with the professional way he handled the job. I will definitely be back!

Justin is an amazing associate. He is very knowledgeable and helpful. He thoroughly helped me with printing and faxing when I was there.

The truth is this UPS Store to me redefine customers service. I stand outside the in line for about 10 minutes before opening hour, once 9:00am hits Justin opened the door until and he held it until everyone was inside. I was there for Passport pictures. I was in and out in 15 minutes.Justin was amazing with his customers service skills, it was superb 👏 he was and fantastically pleasant. Thanks again Justin

I had to get some passport photos done and Justin was the best!! He knew what he was doing and also so so nice! Didn’t complain once even tho I deserved it when he had to redo the same thing 3 times!!

Dropped off a few packages yesterday and was so pleased by the service I received. Phil was attentive, professional and even engaged me in some shop talk while he was completing my order. It seems that kindness and professionalism have been lost during the pandemic by so many but not by Phil! So pleased. Thanks again Phil!

Phil was absolutely amazing! Quick, efficient, and so funny! Gave me options on how I could ship my products and was so patient. The other two gentlemen were such a good time and they made not only my day, but the other customers inside as well! I may just stop by just to say hi!

I had a really awful experience with this ups store. Tuesday September 21, 2021. I received a confirmation email informing me that my package was ready for pickup. When I arrived to the store, the workers told me my package wasnt there. Although they were not rude I felt like I was Shoved off. The next day I received another email to return to the same store. when I called I was told that my package was there but for some reason they had to ship it back. After three day and many calls to corporate. I was told that my package was at another ups point (310 Irvington Avenue South Orange New Jersey) when I arrived there. I was again told that my package was not there. While in the store I was able to see my packet. With my name and address on it. My package was not given to me until I called corporate in front of them. When I finally got my package in hand, my package was open. I dont know if the intention was to keep the package for themselves. But nevertheless, that was a horrible experience.I was treated like less than a person. I will no longer be doing business with this point center And I hope that no one else has to experience this kind of mistreatment.

I rarely have a good experience in the S. Orange UPS store so for me to be writing a 5-star review of this place is saying something. And that’s all because of how great Justin’s customer service was. My visit today could not have been easier!

This was actually my second stop to get a slightly unusual document notarized. The first notary was confused by my request and refused. But Justin was not only understanding but also familiar with the document. He read through the instructions provided on the form and helped me out quickly. Totally painless! Thanks a bunch!

Justin did an excellent job taking a passport photo of my infant. He was patient and fast. He then gave me several options to mail the photo. Painless trip. Thank you, Justin.

100/10 EXPERIENCE!!!! I was dreading going to the post office on behalf of my mother. When I got to the post office, the package had to be sent to Brazil and I started panicking because I dont know how that works. However, Justin took care of me and he was wonderful! He handled everything and explained how everything worked. Stress free experience!! I now go to the post office more often because of the friendly enviroment. GO UPS!

Justin was very professional, explained the process well and was positive and polite. It was very busy and he didn’t stress what so ever.

My name is Winston Gardner we were served by a wonderful young lady named Litzy, who went above and beyond to offer up a standard of excellence of which we are very pleased and happy with. The rest of your staff were also excellent also. Thank you all for your service

Although I had a lot of boxes to ship, the worker Baron Jarry helped me get everything ready to ship with ease! They were very kind, respectful, and helpful. Thanks again to you Baron!

Went to take a passport photo and send in expedited for renewal; Justin had the whole process down and got me through quick and easy, thanks!

Justin helped me out by notarizing a document just before he left for the day. He was so nice, accommodating, knowledgeable and helped ensure the smoothest and easiest aspect of my day. Thanks Justin!

Justin was incredibly helpful as I tried to figure out how to pack a piece of artwork, spending as u h time as I needed to help me get everything settled and ready to go.

Would highly recommend for Notary Services. Phil was patient with us during the process. #69

Litzy is like literally the best person ever. So quick and helpful. I was in and out in a jiffy.

Appreciative of the entire staff for the great job they do every day. Special shout out for Carly for all the work she does that folks don’t get to see. Great team.

Justin was very helpful getting some documents notarized and selecting the best options for mailing them on time.

Always a great experience. Super friendly crew, even at a time like this. Justin provided a great sutomer experience.

The ONLY reason I am giving as high of a rating at this UPS is because of my experience with Justin! Each time I have Justin help me with my packages or whatever other UPS services, he is always so kind, timely, patient, and professional.It may be a good idea to have the other employees train under him! I have called this store in the past and have been very disappointed with the lack of kindness/professionalism when speaking with the other employees there.Go Justin!

Justin was very helpful in processing my packages. His customer service was awesome!!! Thanks Justin.

Paid $50 to pack and ship a box on Saturday. Its now Monday night and the tracking number provided still says it does not exist, and no one has answered the phone in three days.

The UPS store gives great shipping service and does great packing. Their drop off system is also very convenient . If you don’t want receipt and the items you are dropping off are securely packed than you just have to dropped it in the box that they have created when you enter. They have made it very easy and convenient for drop off customers as well.I did my shipping from this store 4 times and it reached the destination on time and the items were as it is. Nothing broken. Fast service and friendly employees. I definitely recommend going to this store and you will receive 100% satisfaction service.

I came into the store and was greeted by Justin right away. He was very welcoming and helpful. I don’t live in the area but I’ll come back here just for the great service.

I went the the South Orange store with about 35 packages to mail. Jerry helped me and was super friendly and patient even though I came later in the day with a large order. Derick jumped in to help in between customers to speed things up. It was a very pleasant experience and I appreciated their attentiveness because it was a busy night.

My mom and I were helped by Justin. He was super helpful, thorough, and extremely sweet! I was really stressed out about my situation and he went above and beyond to resolve the problem. He’s the best!

Im rating my experience based on my satisfaction with the sales associate, Justin. Watching him work with the other customers in line, who came before me, allowed me to come to the conclusion that he was the person I wanted to be helped by. Justin was, courteous,professional,knowledgeable and helpful.

Phil is always helpful and gets the job done. Great job! Thanks.

The Store associate Phil was very helpful and very professional he was able to meet all my needs and also provided very great customer service, I appreciate and am very grateful for there services at the UPS store Thanks

My home printer broke, so I went in the UPS store to have them help me return several packages. It was a bit of an ordeal, as I had erroneously sealed everything up. Phil was calm and helpful and didn’t make me feel rushed. Very good service.

Justin is amazing. He made the wait in the long line so worth it. Justin provide excellent customer service. When I left the store I was smiling .South Orange UPS hold on to Justin - another company could steal him away! Thank you Justin.

I had an important package to mail and Justin provided excellent customer service. He was very patient when I made an error and he had to redo the form. He clearly explained all of the options with the costs and was generally delightful to deal with. I couldn’t have been more pleased.

Another up-vote for Justin - super helpful, courteous and friendly. A+ customer service and motivates me to choose this UPS store, in particular, since I know Ill get service with a smile.

I truly appreciate Justin Correa! He helped me tremendously with an Amazon return. He wrote out the instructions, helped me figure out how to contact Amazon, and was able to assist in getting me the label for one package instead of two. Super quick, super efficient, super effective. Thank you again Justin!

Very kind and helpful

The more seasoned employees were very nonchalant and uninspired to be at work. Justin was professional and thoughtful about satisfying my experience. It’s nice to see a smile from customer service agents. 👌🏿👌🏿

$25 seems like a preety high price to get something notarized. I went to a different UPS store the day before and it was only $3. They claim there allowed to make there own pricing.

This UPS is one of the worst. There’s always a long line that barely moves. The manager putters around in the back while only one employee serves the long line of people. The management is rude, disrespectful, condescending.It’s well worth driving to the Eagle Rock UPS in West Orange. The difference is night and day. At Eagle Rock UPS, everyone is friendly, happy, and helping customers. The line moves very fast. It takes me leas time to use the Eagle Rock UPS (including parking and driving there and back) than it does the much closer South Orange Ave UPS.

The workers here make the experience much better than it ought to be.

Justin hands down has always giving me the best customer experience everytime I visit the UPS store. My go to guy for sure! Great service.

I have a PO Box here and Karli handles all the packages that flow through here. Even though she doesn’t manage the front counter, she’s hard at work behind the scenes. Excellent and efficient as they come.

Convenient, reliable place to send UPS in South Orange. Free entertainment while you wait from the dancing window cleaner every second Tuesday too. Shout out to Phil for helping me yesterday - 2nd day air arrived next day :)

Carly, who works in the back, always sorts my mail accurately & quickly.

Great personal service from Justin. Very attentive and professional.

Justin was amazing, he was really kind. He took his time and patience with. He really cares about the customers that come in the store he did not treat me like I was just another drop off. Thank you justin 🙂

Phil was exceptionally helpful. I did not wait in line long at all because He assisted me right away. He was extremely patient as I waited to receive a return label. THANK YOU SO MUCH PHIL!!!

Very disappointed. I ordered a print order. My husband went to pick it up after work and they said that they did not have it and he should come back when there were more people working.I came back 45 minutes later and he found it immediately. It had been printed at 10:30am that morning. The only difference between my husband and I is race. Will not return.

Justin was incredibly helpful. One of the best customer service experiences I’ve had in a long while.

Justin was a diligent notary and stood by patiently while I signed about 75 pages! He also gave the prices for notary and scanning before I agreed to them. Very helpful!

Phil and the staff are very professional and courteous. I dont mind traveling from the Newark area to this location. Ive also informed colleagues to utilize this location for any shipment etc. services they provide. Kudos to everyone on a job well done.

Quick in and out experience, just before they closed! S/o to Justin

Phil was super helpful when I came in with a bunch confusing documents from the government. He helped sort it out witha smile! Thanks Phil!

My wife and I came in to get a will notarized. Justin assisted us. He was knowledgeable and professional. He made the experience easy and pleasant. I would be happy to work with him again!

I always have a pleasant experience when i visit this location. But Justin was really helpful with my last visit as the return process for my item was different than what i was used to. Justin was knowledgeable on what to do and made it easy and quick! Thanks Justin!!

Justin did an excellent job in producing my Passport photo. He was patient and attentive.

Omg I can’t believe what justice did for me he is so helpful, calm and know how to recommend to customer. That’s my first time going there even tho I was sad because me and my brother fight by the time I get there he solve what I brought and make me laugh he’s Professional to be honest.

Justin was super helpful and took perfect passport photos of our wiggly baby — on the first try!

Very kind and great customer service. Justin was so professional and explained exactly what we needed. I recommend this store.

I reached out to the South Orange office to help me with packing/shipping of a valuable antique I purchased in NJ to be shipped to me in NC. Jerry and team did an outstanding job of meticulously packing my item safely and shipped it quickly. I happily received in an expeditious manner in perfect condition. Outstanding service and great folks to work with! Greatly appreciated!!

Phil was excellent he helped me notarize and ship my paperwork.

They couldn’t print from a pdf. They shifted blame of this to some other department in UPS and said I should take it up with them. They failed to call me to say they couldn’t do the job.

Thank you to Justin for his patience and attention to detail as he notarized our legal documents. He takes this role very seriously and we so very much appreciate his help.

Justin was great. Very professional and courteous and did an excellent job boxing up some fragile camera equipment.

No drop off receipt & very rude, so I stopped using this location.

A big thank you to Justin who took time with me, taped up a package where I forgot to and explained to me all the AARP discounts!

Quick and efficient passport photo service !!!! Justin did a great job and had me in and out in minutes ! I can say I finally like how I look in my passport photo.

Phil at ups was excellent very quick and friendly service

Great service by Justin. Polite customer service and outlined costs of package mailing. Thank you.

My guy Justin displayed excellent customer service assisting me with my shipment process. Thanks again brotha. Give that man a promotion!!!

Justin was very pleasant, professional and informative! Excellent customer service!!

Justin was great. Personable and helpful. Was a pleasant experience because of him.

Justin was such a huge help and super sweet ! got all my packages returned and shipped out super quick !

Phil was so patient and helpful…..GREAT customer service.

Justin DID AN OUTSTANDING JOB SERVICING ME! HE WAS PATIENT AND KIND.

Justin was super helpful - quick, easy and efficient.

Phil was awesome! This store is great. I’m a regular here!

Had a great, very efficient time getting things notarized with Justin!

Was helped by Justin. Super friendly and very helpful.

Justin was very helpful, despite me arriving a few minutes before closing time!

This UPS had lines out the door and it was raining heavy. There were 5 other people waiting outside and some with big packages. The employees moved slow and didn’t seem too concern with customers waiting outside. I recommend other locations as they are less crowded and move faster (even ones as small as this location were empty). I understand with Covid-19 there are restrictions but they could’ve asked who’s dropping off to move the lines faster.

Justin was really nice! I went in for passport pictures and was out in about 5 minutes.

The worker up front seemed so miserable working there. No form of politeness. Why bother??? Smh

Justin and Derrick are awesome workers they helped me out to the fullest with success i appreciate the help

Helpful staff. Observing. Safety protocols. Each transaction was painless.

Their rating is low for good reason. I spent about an hour here. Suffice to say, it was a waste of my time getting into an uber and going to this store; I should have gone to another UPS (which I did today in downtown Newark - 8 Lombardy) and received excellent customer service AND a solution to my problem. If you can avoid going to this place, please do.

Excellent customer service by Phil at this location. Went above and beyond. Thanks!

Notary public Phil was very helpful. I went at 1 and was out in less than ten minutes.

The Staff Members worked as Team Players. Covid-19 protocol enforcement in place. Ms. Litzy was very professional dedicated to her Customers and went Above and Beyond to help US complete Our Transactions. She is a great Ambassador of UPS Store South Orange NJ. Thanks .

Great service and amazing staff under new ownership. They helped me with a cross country move at a cheapest rate. They suggested me to take advantage of their freight shipping services and guided me through entire process. Their solution costed me less than half the price compare to the next best thing and i didnt have to worry about driving, refueling, pickup drop off, etc. It was door to door delivery of almost 600 lbs goods.

Justin very helpful and quick to do quick notary service on Sunday afternoon

Justin is the consummate professional! Extremely helpful!

Phil was super helpful and detailed with tracking and shipping information. Thank you for your help!

Justin helped make my international return a breeze

Sometimes there is a line but that’s life. Justin is awesome, so very nice and helpful.

Justin the notary was very kind and helpful

I went in there today - called first - to see about notary services. When my turn came I was told to stand by a table “and they would get to me when they could”. It was a little busy. I waited about 45 minutes. At the end of 45 minutes the were NOT busy (I took a video to show how unbusy they were). Still no one acknowledged me or came to help me. I had people waiting on those documents. I decided that my best chance of getting any kind of timely help was to go somewhere else, where they actually can help people. If you have anything important to do or send, DO NOT USE THIS STORE.

Friendly, pleasant, patient and all around very helpful staff. I have always had a pleasant experience whenever I visit. Excellent customer Service as well. The management and staff at this location are on point. They take the time to answer any questions, and will go above and beyond.