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A Lock and Key Center
21B S Lowry St, Smyrna, TN 37167, United States
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A Lock and Key Center
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Ca
Review №1

They did a excellent job changing the lock on my Ram pickup. A lot cheaper than the competitors. The others wanted 3 times more and was going to have to wait a week. These did their work the next day. I highly recommend using them. Thanks guys!!

Se
Review №2

Called during the week to find out about pricing. The pricing was fair and they even said if I was doing a key and 2 fobs they could give me a discount. Asked if they were open on Saturday and was told they are but limited availability and to just call ahead to make sure a tech can see you. On my way, since I live 45minutes away, I called was told they only have mobile services available and even if I met the mobile service at their location it would be an extra $95 for the mobile service. Probably won’t be doing service from here because of this issue with no accommodation. I’d almost rather drive to downtown Nashville as the cost in gas would make the trip worth it at that point.

Er
Review №3

I selected this locksmith because on Google it said they had been in business for 40 years so I figured it was more than just a business in a truck. I needed a key for a storm door lock that in the six years Ive lived in this house Ive never had a key for. He did a great job of making the key and he even checked it to make sure that it rotated the cylinder before I left. I got home installed it and it wouldnt operate the lock. So I took it back and he checked it and said that it was the lock itself that was bad because while the deadbolt lever would rotate from the inside it wouldnt rotate with the key on the outside. All I could do was replace the lock because he could not fix it.The reason for the three stars is while he did offer good service I feel he knew the lot did not work when he handed it back to me because the last thing he did was turn the key in the lock he should have noticed at that time that the deadbolt lever didnt turn. So I pretty much spent $20 for a couple of keys for nothing.I didnt give him the opportunity to sell me the new lock I just went home got on Google and ordered one online.

Br
Review №4

The shell from my car keys broke and everyone was pricing me $200+ Just to make me a new key. I called Derek and he told me to come on in! When i tell y’all, Derek is a lifesaver!! He was so so so sweet and very welcoming! He was very informative on what he was doing, why he was doing it, and also gave me comparisons. Thank you again, Derek. You saved me so so much money! I definitely recommend this company!

Me
Review №5

Customer service is beyond top notch! Fast response time, kind and caring to customers! 100% recommend! Brandon was so nice and understanding of the situation. Restored faith in humanity a little! Great work!!!

Ty
Review №6

Horrible experience. They put in a “refurbished ignition in my truck. It broke within hours and caused my truck to not go in gear on the highway. They wouldn’t come to me to fix the issue. I had to bring it to them when I originally paid for a service call to my home. Now I finally get it replaced and my steering column is so loose where they worked on it that it has to be put in the shop. The boss said he could come by next week to look at it. Wow

Pa
Review №7

I’d highly recommend A Lock and Key Center. Jacob was terrific. He was professional and answered all my questions. Worked quickly and efficiently. The service exceeded expectations.

Wa
Review №8

I was extremely impressed with the company in every way. Jacob was very professional and very knowledgeable

Sa
Review №9

Really wonderful service! Professional, customer centric, responsive, and trustworthy. Ill look to them for any future needs and recommendations!

ro
Review №10

Very helpful staff and reasonably priced..highly recommend

Ca
Review №11

Absolutely a legitimate locksmith outfit. I send potential customers to Lock and Key Center when I cant help that customer out.

Ju
Review №12

The employees that work here are super nice and so helpful!! Definitely would recommend them to everyone!!!

Da
Review №13

Took the vehicle to them to make a key for a truck toolbox. The tech literally booted up his laptop, determined which key to use and cut 3 in total while sitting 10feet from my truck in front of his business. Cost was $50. When I asked why, he stated it was $35 just to look up the code and cut one. The other 2 were cheap. I don’t appreciate that at all. Moral of the story….ask first. There are other shops.

Ch
Review №14

Very kind and quick to help me when I made the mistake of locking my toddler in my (thankfully running) car! Definitely recommend!

li
Review №15

The Tech BRANDON was great! He made me a new key and fixed my car door.

Kr
Review №16

Just got a extra key done for my car. Excellent service and great price. Highly recommend

Er
Review №17

Hey..u need it?..they got it..go with the pros

Je
Review №18

Very professional! Will be recommending them.

Mi
Review №19

Fast, friendly and affordable. They came to my house with masks and gloves and got right to work. I thought it would take at least an extra day to get the key made, in my case, but they got it all taken care of the same day. Ill definitely give them a call again when I need a locksmith.

sq
Review №20

Fast, friendly and affordable. They came to my house with masks and glove (covid precautions) and took care of business. I thought I would have to wait until the next day to get the keys made, in my case, but they took care of it all the same day. I will definitely give them a call when I need a locksmith again.

Ka
Review №21

The representative from A1 Lock was polite and fast about the work he did for me. I would highly recommend them.

Ch
Review №22

Derek, xtra cool very professional, responded immediately!! Locked out of 26 box truck. Great personality with my kids who were so inquisitive. Even hooked me up with a spare. I highly recommended dont hesitate to call for service!!👍👍

Sh
Review №23

Great service. Fast service

Na
Review №24

Soo good I got what needed and great price

Ga
Review №25

Great Service! My driver got locked out making a delivery and they had us back up and going very quickly. Thanks!!!!!!

Je
Review №26

The gentleman that made the call was so gracious and amazing! He didnt make anyone feel stupid, as we all do when locking ourselves out of something, but rather made us feel lucky to meet him!! What a great personality AND he got us in the house in a minute!! I recommend A Lock and Key Center 100%

me
Review №27

These guys were great!! Both of them were working simultaneously on both car doors to get it unlocked and in about 10 minutes it was opened. I highly recommend them. I would call them again in a heartbeat.GREAT JOB GUYS!!!!!

Zp
Review №28

Called them at 2:24pm and now im inside enjoying a cup of coffee at 2:37 with my keys in hand ! 5 STars ! Quick & easy ..

da
Review №29

They let me cancel my order once I found my keys in the pocket of my jacket..

Je
Review №30

I bought a replacement key fob for my 2013 Ram 1500 from the Dodge dealership. They tried repeatedly to program it but could not get it to work. They wanted to charge me $130 diagnostic fee to figure out the issue, and they said they would likely have to replace the RF Hub as well for another $500 - all of this on top of the $225 I paid for the key fob. I left the dealership very frustrated and was about to return the key fob and just live with one key. I thought about it, and decided to try a locksmith even though Dodge couldn’t figure it out.I called A lock and key center and they were super nice and friendly. I brought the key fob in and they had it working like a charm in about 15 minutes. I can’t say enough how relieved I was that I had 2 keys to my truck again. Thank you!!!

jo
Review №31

Overpriced. I paid $15 for two copies of a recreational vehicle. I needed another key for a different type of vehicle as well. It was $20 more that other places. On top of that they would not have been able to come out till the following week or later for service. The only plus was that they could make a variety of keys that some places could not.

ro
Review №32

Derek was super nice guy. He did a fantastic job re-keying the entire house and was really responsive and fast.

Am
Review №33

They were amazing! My 2 yr old lost my keys and didnt have a spare. They came out quickly and got it done. It took about an hour to get the key chip to match up to my car but the gentleman who came out, Jim, wasnt giving up! I would highly recommend this company to anyone in need and will be using there services again for a key remote for my car! Thank you so much for saving the day :)

Er
Review №34

I cant say enough positive things about Derek and his talents as a locksmith. He was able to remove a broken key from inside my ignition switch on my Porsche 944. His determination and desire to achieve a completely satisfied customer was refreshing. Truely a shop focused on outstanding customer service and reasonable prices. He highly recommended a product called Houdini for my old locks, and Ive used it on every lock I have. At $10, this was the best purchase Ive made in awhile!! Thanks again Derek!!!

Ji
Review №35

Good locksmith, so so easy to find.Smaller establishment so I passed by couple times before I saw the sign. Parking is limited due to lot shared by multiple businesses. Store is actually located in a great site within minutes of surrounding towns.Walked in to business and greeted right away, nice touch. Manager (owner???) very knowledgeable about keys. I needed a specific vehicle model key made. Manager knew of multiple vehicles that used the exact same type of key. So maybe I did not get a fancy key with cool logo on it, I did get a key that works perfect.This place does sell other items besides keys. Locks too lol.Now the reason I gave 4 stars, on the spendy side.All in all, I would recommend this locksmith for replacement keys. If their locksmith service is as good as their customer service then I think the extra few clams would be worth your patronage.

Mn
Review №36

A GOD SEND!! One of my employees locked her 1 year old in the car. Strapped in her car seat smiles from ear to ear as everyone looked at her through the window. It was a cloudy day but hot. I knew we didnt have much time. I called the Lock & key center and Derek answered. I told him the story and he said he was about 15 minutes away. As I contemplated calling the police Derek came flying into the driveway. How he got there so fast was beyond me. With a quick handshake he went to work. The baby at this time was starting to fuss. Derek never panicked he just kept working. After a few attempts with a rod he grabbed his cell. I heard him say I dont care what it costs I have a baby locked in a car and I need the key code NOW!! with in minutes he was cutting a new key. Everyone was stating to panic as the baby appeared very upset but Derek never missed a beat. He jumped out of the van, stuck the key it the door and opened it. I sent my employee inside and told Derek I would take care of the bill. Bill me what you need to I said. You are a blessing to all of us today and what every the charge, you are worth every penny. He looked at me and said No Charge. What!! He knew I could afford it. Why I asked. This was personal for me, my way of giving back. I stuck my credit card in his hand and he gave it right back. No charge, I got this one and as fast as he appeared he was gone. Derek, from all of us at Ms. Nicholes Daycare, Thank you and God bless!!. - Michael DePietro

Da
Review №37

Best Service and when they were not able to get my key programmed to my vehicle, Brandon got me connected with another locksmith that had the specific program required. They are the best.

Pa
Review №38

Very good experience. Was able to give me a quote over the phone and he stuck to the price he quoted. Derek was very nice and knew exactly what he was doing. I recommend this company to everyone!

Ra
Review №39

I brought in a car key to have two copies made and fobs programmed. The keys and fobs work great without any issues. They were very nice and service was quick. Would definitely recommend!

Jo
Review №40

They have helped me out with every car Ive called them on. No problems ever. Great service and very professional.

Pa
Review №41

They have helped me more than once. I recommend them if you need them.

Ph
Review №42

Knowledgeable, solid, confident and efficient! I will be using this team again! Thank you ALAKC!

Ol
Review №43

Only place nearby that was able to cut my key! Excellent customer service. They were polite, knowledgeable, and put the customer first and were accommodating when I had to wait.

Al
Review №44

Derek was amazing! On time, quick responses, and got me back into my house (accidentally locked myself out) in no time. He even tightened the locks and went the extra mile with service. Very professional. 5 stars plus!!!

Ma
Review №45

Very helpful. Came right to me and helped get a key out of my ignition switch. Was very nice and even reassured me that i was not the first person to make that mistake. Would highly recommend.

Ro
Review №46

All the employees were very helpful and cut a new key for me from a broken original, for a very good price. Very professional place, good value.

Ch
Review №47

A lock and key was a great experience, they responded fast and gave me and extra key in case I got locked out, all that after they boosted off my auto. Very good price. Highly recommend!

Le
Review №48

Very reasonable prices owner went out of his way to work around my schedule. I like doing business with local small businesses. This is one of the very few full service locksmiths that actually has a store front.

Ho
Review №49

Soooo I locked myself out of my truck at a shipper. Couldnt get in with an older Freightliner key & so I rang up this company. Gentleman named Derek came out super fast, very friendly, and very efficient. He got me in my truck within 5 mins and it was very affordable!!!

Ke
Review №50

I worked with Derek to get an extra key made for my car. There was an issue the locks being stubborn and he went out of his way to make sure everything was in working order before leaving. This was an example of what excellent customer service should look like. Thank you so much.

ja
Review №51

Professional service and on hand parts.

Ca
Review №52

Wonderful company! Got here fast and was very friendly and helpful! Would recommend to anyone looking for a locksmith.

Mi
Review №53

Very Impressed!!! I had a suitcase that needed a key made and Derek (I believe was his name(yes the guy in the picture)) really went out of his way to find me a solution. He could not find the exact key because it was a suitcase key and didnt have much info but he definitely made me a key that worked for the most part and because I wasnt completely satisfied he didnt charge me! If I had cash with me I would have given it to him. I am from out of town but If I lived locally he would be my go to guy. I really recommend him for your locksmith needs or if you feel like having a friendly conversation, Im sure he would be more than happy to help out. God Bless You!

Pi
Review №54

Wonderful service. Very friendly, helpful, fast, and very fair pricing. Will definitely be using again!

Do
Review №55

Very helpful and friendly. And very knowledgeable

da
Review №56

This company had the best price in a 15 mile range from where I live. Also the man who showed up was very polite and handled my locked car very quickly and politely sadly I dont remember the name of the man who helped me but I would advise anybody in the area to use this company due to how fast and friendly he worked.

Ja
Review №57

Very trustworthy and reliable. I wouldnt recommend any other locksmith than them. This is the right place for any type of lock needs.

Je
Review №58

Great service, friendly and efficient visit!

No
Review №59

Super helpful. They were the only ones in the tullahoma, murfreesboro, nashville area that were able to cut a key that i had lost for my motorcycle.

As
Review №60

Not a long wait til he arrived. Friendly, fast service. Literally took no longer than 10 minutes and most of all not expensive AT ALL! THANK YOU!

Ka
Review №61

Very friendly! A very fair price as well. When you are in a helpless situation, it matters that the person on the other end cares and wants to help! I would highly recommend!

S
Review №62

I was locked out of my car today and as soon as I hung up with the owner, not even 5 mins later, someone was pulling up to help me... Brandon was very friendly and unlocked my car within 30 sec. Not to mention the owner calling me back to make sure someone was there to help me... I will definitely be saving this company under my contacts! Needless to say I made it to work in time... the service was fast and professional!

Ta
Review №63

Derek is the most Fair and trusted lock smith I have ever come across if you want to do business do business with this man he does a fine job and is very patient and very polite

Et
Review №64

Only place I could find that could duplicate a car key for an old Mercedes. Great crew and even gave me an awesome recommendation for a local restaurant in Smyrna.

Bi
Review №65

CALLS GO TO VOICEMAIL WHICH IS FULL! GO BY THE SHOP DURING WORK HOURS AND DOOR IS LOCKED. WTF?

Ch
Review №66

Thank you so much great service and very very good job very nice would use again when I need them best locksmith in Rutherford county

Ty
Review №67

Derek was here fast, right on time, very fair price and very helpful! Will reccomend to anyone in the area! And was also very careful with my car !

Ma
Review №68

Super nice and very quick work. I would definitely recommend them.

Ro
Review №69

Derek is prolly the most professional and reliable lock and key services I know and being that he had to do it Manuel without the key code he made it happen. I know who to call in case of an emergency.

JO
Review №70

Thank you sir for the quick service and save this morning at 6am when I was locked out .. And thank you for having good professional hard working guys...

g
Review №71

I called for pricing/questions and I also spoke to Derrek(sp?). He was friendly, answered all my questions, and was thorough with his explanations.

St
Review №72

Great customer service and the prices are great a lot better than going to the dealer......

Jo
Review №73

The staff were very helpful

An
Review №74

They helped me get new key when mine broke in half, truly a life saver! Very reasonably priced, thank you guys so much!!!

Ma
Review №75

They came quickly and easily opened up my car, a little expensive but it worked

Ru
Review №76

Brought him my key and immediately cut it to spec. Great work, would recommend this business to anybody. Freindly and trust wrothy Derek who is out with injuries from an auto accident guided his helper profiiecently,,,,Great team work,,,,,Highly recommend. ...

Da
Review №77

Fast and polite Id call him up anytime

Lu
Review №78

Great, came out and got it done in no time flat.

Wi
Review №79

Good service!!!

Je
Review №80

Super nice and helpful.

Ci
Review №81

People were nice and came on a Sunday.

Ju
Review №82

Good people, good service!-Jeep Compass

Mi
Review №83

Fast, great work and reasonably priced.

Jo
Review №84

Terrible told me they would make a key Friday and told me they would be open until 5pm got there at 4:30 and was closed after driving from nearly Nashville Tn

Ma
Review №85

Very responsive, gentleman dropped what he was doing to take care of broken key,, from which he was able to make a new key within the hour.

ke
Review №86

They did good job for my car

st
Review №87

Nice company.

Ch
Review №88

They are great and speedy.

ka
Review №89

Professional, friendly and timely

An
Review №90

Excellent service.

Er
Review №91

Professional

Ya
Review №92

Excellent effective and fast service

Information
27 Photos
92 Comments
4.7 Rating
  • Address:21B S Lowry St, Smyrna, TN 37167, United States
  • Phone:+1 615-473-6446
Categories
  • Door supplier
  • Car service
  • Locksmith
  • Home improvement store
  • Key duplication service
  • Security service
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–9:01PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–12PM
  • Friday:Closed
  • Saturday:7AM–9:01PM
  • Sunday:7AM–9:01PM
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