Ed Voyles Kia of Smyrna was the absolute most wonderful car buying experience Ive ever had. Jack Stricklin (was the salesman) and Chris (in finance) were the ones I dealt with they were extremely helpful, knowledgeable, friendly and all around GREAT people. I have already recommended them to my friends and family. I LOVE my new car!!

WORST EXPERIENCE I EVER HAD!!!!I have never bought a vehicle from a dealership before. I was disrespected and mistreated so badly. So many unfilled promises from Ed Voyles. Repairs that were done by them was installed incorrectly. It took them 3 different times to do the repairs that were promised to me for them to try and get it right. Yet they still did a horrible job at it. I will never recommend them to no one I would protest in front of the store if I had time and did not live 1 hr. 45 minutes away.

Brittany made this process so easy. I couldn’t believe how fast she got me in and out of there! Amazing! Anytime I’ve been to a dealership in the past it takes an hour or 2 to get the deal completed. I hate sitting at dealerships or anywhere for long periods of time. I was literally there for just 15 minutes. Brittany had all of my paperwork ready from the previous day we spoke. All I had to do is come in and sign my paperwork and test drive. I can’t stress to you enough ask for Brittany!!!!!!!!!

I cannot speak more highly of Zack M. He was incredibly patient and forthcoming with details necessary to complete my purchase. As a single woman entering the dealership (we all know the tales), I felt so comfortable and able to express my concerns and needs without feeling pushed. Zacks kindness and care made the sales experience worth it. I am thrilled with my purchase and excited to forward his information to someone else looking to purchase. Thank you, Zack!

They dont honor advertised price. I found the car online for 30,000. Called the dealer to make sure they still had the car so that I could test drive and purchase. They informed me that they made some up grade to the car so it would be more. I have no problem with that. When I get there the car was exactly as it was advertised for and the so called updates were same a the listing online. When I asked about it they said they didnt update the website and pricing. So they had the time to update the pictures and the feature of the car and not the price. 2 days after I walk out of there, they update the site but still not the car that I wanted. Everything is still the same.

Had to drive my vehicle last minute for vacation to FL but my car needed a quick service first (oil/tire rotate/air, etc.). Quoted 90 minutes-2 hours but they got me in and out in 60!! Fast service and I felt comfortable my car was ready to tackle the long trip. Thanks!!

Did my first big girl purchase here! I was very nervous, but Brittany (that’s my girl right there lol) and the whole team made me feel so much better & confident about the decision I made! Everything went so smoothly & fast! You guys are amazing!

Thoroughly pleased with the attitude and knowledge of the staff when I took my Soul in for a recall issue. I’m sure it’s beyond the dealership’s control but I’m constantly disappointed at how expensive dealerships are with everything from lightbulbs to filters to tires. I wanted to give them my business but the prices are just too high.

Oh my goodness!!!!! I would give 100 stars. I was nervous when I arrived with my daughter. Liz gave me an appointment the same day. Even though it was late she took her time and NEVER rushed me. I truly appreciate that. I even returned for classes on how to use functions on my Kia. I recommend her to anyone. Especially women who may feel intimated. Thanks for EXCELLENT CUSTOMER SERVICE!If I could describe Liz in one word, it would be …….AMAZING!!!!!!!!!!

I had a very good experience with Brittany! She was thorough and answered all of my questions that I had when I purchased my vehicle. She was very trusting and knowledgeable! Go see her for your car needs !

We were very satisfied with our Ed Voyles Kia experience. Our sales person, Willie Davis was knowledgeable about the Telluride and very pleasant. He quickly got the answers to our questions if he did not know.I would recommend Wiilie and the business.

Overall the experience was good. I did a trade in and Zack was able to get me in and out in about 3-4 hours which isn’t bad compared to previous experiences that usually took all day.

Jack was amazing! He was super friendly & informative. His communication was great from the moment he reached out to me after I submitted an inquiry online. He made the buying process very enjoyable. Thank you so much Jack! 😊

Ed Voyles is the best in Atlanta for customer experience. This is our second Kia and third car fromthis dealership. Our salesperson, Brittany, was so pleasant and professional and clearly happy to work there. The finance team was amazing-friendly people and clear, easy to understand process. Great car, great company!

Couldnt have asked for a better car buying experience! Much of that goes to Jack for taking great care of me throughout the process. From keeping in touch while insurance processed my claim to making sure I had everything I needed after the sale, hes easily the main reason this went off without a hitch.

Excellent service, Friendly, and communicated very well. Would definitely recommend

I think I called 2-3 other dealerships trying to get an appointment for my 60k service, and couldnt get through to the service department. I get it - right now everyone is short staffed and things are moving slow in all industries.I was grateful when I not only got someone on the phone, but that they could get me in the very next week. Aside from a minor snafu when I arrived (my appointment wasnt showing in the system), everything went smoothly. They were able to fit me in despite being slammed (do these guys even have time to eat? Theyre working SO hard!), and I spent a few hours in the lounge working on my laptop while they worked on my car.They got it done half an hour earlier than estimated and vacuumed out my car. I got a list of items Ill need to fix or replace and estimates on when Id need to get them done to keep my car in great shape. Since I live on the road and drive everywhere, I really appreciated that extra touch of what to keep an eye out for (read: start saving for).All in all, a pretty painless experience. Car maintenance is never really fun, especially when everyone is overworked and understaffed. But my experience here was great, and Id take my car back any time.

Thanks to Jack I had a great experience and was able to drive off with my one of my dream cars. I initially came in with my heart set on something in particular and ended up leaving with something even better. Jack was extremely patient and helpful throughout my entire visit. Thank you again Jack for making this happen!!!

Great Service! I had a flat tire and tried to contact the service department but couldnt get through on the phone. Online appointments were more than a week out. I drove to your dealership. Quincy, my regular service advisor, was at lunch so a very tall gentleman (Scott?) jumped in and took care of my problem very quickly. In a very reasonable period of time the tire was repaired and I was back on the road. Kudos for a job well done..

It was a great experience working with Bryan! He was thorough going over every detail of the Carnival we purchased. He went above and beyond offering snacks to my 2 year old while we were waiting to go on the test drive. Could not have asked for a better experience when buying a new car!

If you are looking for a car for you or your family - you dont need to go any farther, Ed Voyles Kia Smyrna is the place for you. People are friendly, very accommodating and knowledgeable. I was happy for the customer service experience extended to me by these folks, especially by Stephen Empie, no wonder he has numbers of Employee of the Month plaque on his desk. This place is highly recommended.

Excellent service! I bought my car at Ed Voyles Kia in Chamblee, but had a hard time finding a convenient time to have my cars first maintenance service. Ed Voyles Kia of Smyrna had multiple open times available, and while not convenient to my residence, it is to my work place. Easy to find, prompt attention, clear communication, and happy smiling faces. Will definitely be bring my car back here on a regular basis.

I was assisted by Bryan W., who immediately assessed my needs and gave a realistic option- which I am quite satisfied with. I told Bryan before hand what my past experience was with a dealership was and it like it was his mission to make it 20x better. I was also given an AMAZING deal for my trade in. I got in the dealership at about 6:45 pm and left at about 8:30 pm (because I was a chatty Kathy) but that is world record time for me!! I came in with my financing already settled so it was a breeze. The gentleman in finance (I believe his name is Bob, I really hope I’m right) was VERY kind and helpful as well. So I know what you’re thinking, with all the great things I have to say, why not 5 stars?! Well, I emailed a few times the night after I left about a few items I left in my trade-in and I never received a response. Realistically my rating is 4.75 stars but it won’t let me put that. Bryan has called me since the visit but I was at work and failed to remember to mention it. I would definitely buy from him again

We had a wonderful experience at Ed Voyles Kia. This was because Jack was super helpful and so easy to work with. He made us feel so comfortable, was very knowledgeable and we felt like he was a great advocate for us throughout the buying process. If you go by here, definitely ask for him!

I come to Ed Voyles Kia of Smyrna for my automotive needs, maintenance and repair. Theyve always been pleasant, quick & efficient.

Jonathan had all of my needs meet before I got there. When I got there the process was so smooth. No back and forth. Everything was exactly what he said. Great customer service. Love my new car. Thanks again Jonathan and Kia

Awesome customer service. I was over an hour late for my service appointment, 1000 miles beyond the required service time and heading out of town again in 48 hours....and there were no other available appointments for at least 2 weeks.Quincy and his team NEVER mentioned that I was late!!! They checked me in with a smile and finished my service in less than 90 mins. Its such a joy to experience this type of service nowadays. I will gladly drive the 40 mins to Ed Voyles Kia moving forward. Thanks again!!!!

Absolute worst customer service I’ve experienced!! Sales reps are not trained properly. I was lied to not only by my sales agent, but also 5-6 different people I spoke to when trying to get help. After almost 2 weeks of trying to get a response from the multiple people I was told would contact me, I emailed the GM John Higham directly, only for him to pass it off since it was ‘too long to read’ (I’d say if you leave a review and get the auto response of him asking for more details, doing so would highly be useless as he does not care whatsoever). The person he passed me off to was someone I left a message for at least 1 week prior, and they had still not called me back. John reluctantly called me back after requesting, for the 3rd time in 2 weeks, to speak to him. He was EXTREMELY rude and very unprofessional. Had no idea what I had called for at all. Admitted to not even reading my email whatsoever. Treated me as if I wasn’t worthy of assistance since they had already made their sale. Made an excuse for the agent lying to me, but made sure to point out that that was a reason my sales agent no longer works for them. Showed no remorse for the lies I was told and no one getting back to me. Take your business and money to those that treat their customers with decency and respect.

Awesome experience with this dealership! They went above and beyond when helping me!! Chris in finance explained everything thoroughly Strongly recommend Brittany to anyone

I had a great experience purchasing from Ed Voyles Kia! Their communication was great, they were able to work with my busy schedule, and I was able to get a great rate on my new Soul. Jack is a fantastic sales person, so fun and easy to work with! The sales manager Keith was able to answer my questions and concerns over the phone. Jack was even kind enough to deliver my new vehicle to my house.All in all, highly satisfied!

Jonathan met us at the shop. Although they did not have the model I had come for, he was knowledgeable and provided required info. Looking forward to go go back to the shop once they have the model I need.

Third Kia..Sales person Brittney..Finance person Chris..where a pleasure to work with..

The Service department at Ed Volyes Kia on Cobb Parkway was wonderful an made my time there seem like I wasnt even there at all in an out long before estimated great place for service!

Ron, the customer associate I worked with explained everything my KIA Soul needed, stayed on top of everything and he had a great attitude. Due to the 120,000+ mile maintenance needed, I had to leave the car overnight, but Ron arranged for a Lift driver to bring me home and another to pick me up, to get my car. Thanks to Ron, it was a pleasant experience.

We bought our son his first car last Saturday 7/24. The staff was great and worked with us to make the deal happen. We couldnt be anymore pleased with the service we received. Even had random workers that we didnt deal with come up and congratulate him on his first car. Thanks for making a special day...special!

This is the BEST Kia service center in Atlanta. Ive had nightmare stories from other centers and drove a long way just to go to this one after I saw the reviews. Great customer service, got my car fixed within an hour and even washed and vacuumed it for me.

I love the Kia on Cobb pwky they are always super nice and on time they give you a time you will be done and most time the time is truer they don’t have you sitting around all day. Also the people who work in the service dept are alway super nice! I appreciate it my favorite was Scott and I found out he left but everyone else was pretty good.

Always a wonderful experience. They’ve fixed the slack that i was experiencing at other dealerships. Very knowledgeable and kind

I came in for an oil change after thinking I had scheduled it online. after arriving I realized the online appointment had not gone through but they were able to work me in and get my oil change done in a reasonable amount of time. which was great. I thought it would take a lot longer. Thank you for the great service.

I love my kia Optima 2020 drives great,and I have gotten compliments on it as well,you take care of your car your car will take care of you🚘🛣

Greetings, Im completely at ease when dropping my vehicle at Ed Voyles Kia Marietta. To ensure the success of my visit, Ron Thompson is thorough in his questions of my service needs. He takes care of my car like its his own. Thanks Ed Voyles Kia

The staff at Ed Voyles Kia were really helpful and upfront. No pressure and was comfortable with my purchase. The most painless car buying experience youll ever have!

Negotiated everything by phone because of my schedule and was great. Very nice fellow. Thanks!

I had such an amazing experience at Ed Voyles Kia. Zack was the best. He listened to me and followed through with the car I asked for. He wasnt pushy like other salesman Ive dealt with. He made my car purchase experience easy, positive, and amazing. I would recommend everybody to Ed Voyles.

I had a unique dilemma that was becoming a headache when I approached the another Kia dealership. Fortunately, this dealership took care of me! Brad in particular was a great help to me and displayed superb customer service. I greatly appreciate it!

Loved the service department at Ed Voyles of Smyrna. They were efficient and finished my car within the allotted time. I great place to have your car serviced.

I came in not really expecting much….it was more a less a test to see if I would be approved for anything. Not only was I approved; I was approved for a ‘22 Kia Stinger! Jack Stricklin was friendly, patient, and very helpful! The whole experience was awesome! Not only the sales experience, mannnnn this car is INSANE! I was very much a Dodge man, still have my Dodge, but I’m amazed completely by the Stinger. Thanks again, Jack!

Came in for a MPI and it was quick and efficient. I appreciate how I wasn’t pressured to get some services done. The service advisor who assisted me made it easy and reliable for me to come back.

Came here get tire replacement on 2021 Kia K5. 1st customer here. 2 hours later Im still here. Come on now.

This is a great dealership to bring your car for services and for next car The sales This thing are awesome Just a nice atmosphere To relax why are you taking care of your business I will recommend this dealership

Just want to let you know Ed Voyles Kia is a great place to buy a car. The salesman jack was wonderful. He took great care of my mom and me. He was great at showing my mom who didnt even buy a car there how to work her car. If you want to buy a car from Ed Voyles please see the salesman jack.

Brittany Moorer was amazing! She made our experience and purchase very easy, smooth and fun. If your looking to purchase a car. I would definitely recommend her 100%.

Brittany was my sales rep throughout the process. I live out of state so Most things were done through email calls or text message. I let her know what I was looking for and what I didn’t want and she helped me get a great deal on a brand new vehicle. I drove 4.5hrs to make a trade in and all of my paper work was ready to go. After going through finance Brittany took me out to my new car and walked me through all the details and set up for everything.

My experience at Ed Voyles Kia of Smyrna was great and I bought the perfect vehicle for my familys needs! Jack was a fantastic sales person who made the car buying process as smooth as possible and he did a thorough walkthrough of my new Telluride. Everyone at the dealership was friendly and helpful. Id recommend this place for anyone looking to purchase a vehicle!

I love this location! I bought my first brand new car here which is a 2020 Optima and I am in love. The customer service is superior.Getting my car serviced here is also very quick and they really listen to all of my needs and take care of what I need taken care of.

The services I received were done great. The lounge is ok for the size building it is. I like the fact that they have started back washing your vehicles but whoever washed it just wet it & didn’t really clean it. If you’re going to provide service for your customers. Then you should actually do it to the best of your ability & not half step on that service. Or just not do it at all.

Ask for JACK STRICKLAND when you go !!! Most informative and straight up dude, helped me out a my 2018 Grand cherokee 🙏🏻 Also stayed open extra late for me to finish up paperwork!

Unable to get my car in for diagnostics for 7 months. Whatever they are doing in the service department is not working. I emailed and called and eventually spoke with someone who didn’t care in the slightest that my car needed fixed (a known issue that had a service bulletin out and was under warranty) and that continuing to drive it would have caused irreversible damage to the engine.

Very satisfied 😌 when you tell your Saleman what you wanted and you want this with no money down and they get it done like you asked, Will get mybusiness again.

Dont call them, rude front desk. Smart talking salesmen/women. Just visit and be wood in person. If you call them they will show their true personality and it will deter you from visiting. Do better with customer service. This is why we stick with Nalley. Ed Voyles is garbage.

Honestly, this is where I come to get everything done with my car. Theyre always quick to help you and extremely professional. 👌🏽

Brittany Moorer was great! She worked with me to make sure I was completely happy with my purchase.

After they sell you a lemon that needs a whole new engine after 50k miles, they will be completely unsympathetic and unhelpful as they tell you they have no courtesy/loaner vehicles and that they will only reimburse you for 1/3 the cost of what a rental vehicle runs for these days. The manager even had the nerve to try and sell me a new car while I wait up to two months for the lemon they sold me to be repaired. Before this experience I was planning on buying other Kias in the future. Now I will never buy another one and will tell anyone who will listen to steer clear of this location.

Purchased a car back in May. Still haven’t received the new tag or license plate and the temporary one expires soon. Come to find out, it’s registered under a completely different persons name in another a state. I called Bob, who did the finance part and he claimed he fixed the issue. One month later, I call the tag office and they said it’s still listed under a different persons name. I tried calling 4 times, left multiple voicemails and still no one has called me back. It’s very frustrating. The lack of communication is very disappointing.

Jack was very kind, polite and respectful to me and my time during my recent visit. He went over and above-board to satisfy what I wanted in a vehicle. Great salesperson!

My car buying experience with Will was wonderful. I wasn’t there all day and he was very helpful. I purchased a 2022 K5 and I Love It.

If I had gone to Ed Voyles Kia the first time, this would be a 5 star rating.I took my Soul to Nalley Kia for this same issue and was told they could see the error codes but cant do anything about them...Ed Voyles Kia found the codes and tested my car until they could duplicate the issue, and it turned out to be serious. After verifying my maintenence records they immediately set out to replace my engine as part of the Kia warranty.I recommend my Advisor Quincy Adams to anyone. He explained everything 100%. No wondering, upfront about long order times for parts, and got me a temp vehicle no stress.

Kia resolve an break issue on daughter’s Sportage SUV. I am very happy with the current customer service and technicians. Thank you again!

Brittany was nothing short of AMAZING! I had been searching for a car since March 2020, then the pandemic hit and I put my search on hold for a year! Once I decided to start looking again this year, Brittany was patient and not at all pushy! I had high hopes for what I wanted with a small budget, and I was constantly being told that I should get something used. Now I don’t look down on used cars, however because I’m a mother, I wanted something I knew would be RELIABLE! .... After working with Brittany, I was able to get EVERYTHING that I wanted and the icing on the cake was that I drove off the lot in a BRAND NEW CAR!

I had a special need for the car I was driving, and the service department was very understanding and took care of it right away, well within the stated time. Nice waiting area with good wifi too!

Great experience for my first visit!!! I will definitely be back!

I purchased my first car from this Kia! Their staff member, Angel, listened to my requirements and helped to find the perfect car for my lifestyle. He remained kind and honest throughout the entire process and was knowledgeable about each prospective cars’ qualities. He did not stop until I found the one just right for me. Thanks Kia, and thanks Angel!

Let me tell you how easy this process went. Droppes off my vehicle the night before, keys placed in an easily accessible envelope and then dropped in the mailbox, filled out the form on the envelope, requested a call before service to check prices. Got a call first thing the next day with prices and to confirm service. Got a call back with diagnostics and prices. Had to pick it up after hours. They left my keys with sales as requested. EASY PEASY! This was one of the BEST experiences I’ve ever had getting service done on my car. I didn’t buy my 2014 Soul here but when I’m ready to get a new one, I know where to come! Thank you guys!

Jim Voyles was awesome to deal with and he is definitely carrying on the family tradition of excellent customer service and in-depth knowledge of the vehicles! We have now bought two cars through Ed Voyles Kia and are about to purchase our third. We HIGHLY recommend going here for your next purchase for first class service!!!

I am not happy with Kia overall because of my misleading warranty but thank you Scott from Kia of Smyrna. He was patient and helpful in my situation. If I ever in invest in another Kia model vehicle it will be because of him. Thank you Scott for everything and being a great representation for Kia. You are truly appreciated my friend. Give that man a raise!

Great dealership. Mr Thompson in the service area was nice, to the point; would use them again. Liked the place very much.

It was a great experience. Customer service was nice and professional. My only challenge is that management has decided to charge 3% on credit card

Horrible customer service. When your car breaks down shortly after you buy it they will leave you hanging, claim they have no responsibility to you and pretend like they don’t actually work for/with Kia.

Ron Thompson is by far one of the best Service Advisors that I have encountered at the Ed Voyles Kia of Smyrna. He is always polite and takes the time to explain what maintenence issues needs attention on my vehicle, Ron, along with the rest of the staff are the reason I continue to come back to this location time and time again.The customer service is top tier. As long as I have a Kia, my car will be serviced nowhere but here. Thanks Ed Voyles for hiring the best! Ron, you are great asset. Keep flourishing!!

I was able to knock out several service issues including a recall matter in 1 visit. I didnt want or could not wait for vehicle to be ready, so dealer called me a Lyft to take me back home so I can work. Come to find out they needed to keep car 1 more day anyway. Service staff was polite & had can do attitude. Quincy was the bomb!

I was very satisfied with the service and information received. Ron was very informative and helpful.

Thank you Mr. Quincy Adams, for being very nice and professional. Thank you service team for a great job!

Thank you Ron for being a straight shooter about the needed vs recommended repairs. The price for my older Sorento services were very reasonable. Glad to have honest ppl in my local Kia dealer.

Recently I have an on-going issue regarding my Kia Forte. I called be-cuz my car was not driving as usual. Something was very wrong. So, I had to put my hazard lights on driving abt 40 miles... I was close to Caravan Kia in Lithia Springs so I stopped there to hav someone check my car. The service I received from them was very good. I had to leave my car there for service. Kia brought me home. However, Ed Voyles Kia where I bought the car said,we would not be able to service your car until January. Really? I needed help because I was afraid to drive it home. I said Calavan Kia was close to me while I was out making errands, otherwise, I would have brought it to them since I bought it there. The lady on the phone said, it was good I was there because they couldnt ln d not help me until next year! THIS NOT THE WAY KIA DOES BUSINESS! I HAVE BEEN A CUSTOMER FOR ALMOST 10 YEARS. I HAD A KIA RIO AND KIA FORTE. KIA SERVICE TO THEIR CUSTOMERS IS ALWAYS, EXCELLENT. I am very disturbed about my experience with Ed Voyles Kia!

I would recommend anyone here. Jack made sure I was satisfied from the time I arrived and left.

The customer service at this dealership has always been consistently excellent. Quincy was great.

Excellent care from Scott and what appears to be quality service. Waiting area is not much to speak of, but otherwise, I was pleased.

Friendly and professionalThe only suggestion that I have is for the staff to stop playing silly games to go back and forth to the manager and back in order to get more money from the original price that was agreed upon.

Very knowledgeable and friendly. Bryan answered all of our questions and helped us complete the process smoothly.

II was ushered to a comfortable waiting room with coffee and snacks. The service advisor was courteous and the service was very prompt. They even offered to give me a ride, but I declined. I left in less than 2 hours with my car running very well. Overall, I am very satisfied.

Service was good. Spent more than I wanted to.

Was the best time I’ve had in a dealership. Felt like home, no pressure at all. Was super easy to test drive cars, to talk to sales, finance, etc. Everyone was straightforward with pricing, what the car offered etc. No pressure at all. Facility was clean. Super happy with my sportage- thank you Jack and Everald!

Theyre always really nice and they will actually tell you what needs to be done versus what can wait, and that type of honesty is rare when you take your car in for service.

Every time I come to the service center there is ALWAYS an issue. One time they blamed me and said I “must have put water in my washer fluid.” Another time they broke my antenna in the car wash at the dealership and couldn’t fix it for 2 months. Lastly they said I didn’t book correctly and couldn’t service my car until late June. On top of all the issues this place is never nice or helpful. I’m finished bringing my car here even though it’s very convenient.

My experience at Ed Voyles Kia ofSmyrna was phenomenal! The staff was great and my car salesman went the extra mile to make sure I was satisfied! Thank you again!

Be sure to look at the other KIA dealers. They were 10K over the other KIA dealers with less specs on their Telluride. Just create one online and send elsewhere.

Excellent customer service from office and Shop folk, alike. Super welcoming and efficient

Very professional, quick to service my Kia, but did you know that jiffy lubes wanted 99.99 for a synthetic oil change?I left Kia and they rotated tires checked fluids changed my oil for 67.00. PEOPLE, Jiffy lube is not a cheap alternative.

I had the BEST experience with the product specialist Bryan!!! He was amazing from the moment I stepped out of my Uber 😭 He understood all of my wants and safety requests and made sure I found and RODE OFF my dream car, a 2021 at that!!! I am so appreciative for this experience and recommends this dealership and specifically Bryan Wright!!! I couldn’t be more excited, still, even as I’m writing my review!! Thank you again!!

Bryan Wright did an excellent job. He went above and beyond and gave me a phenomenal customer service experience. I am pleased to refer him to all my associates.