I had originally set the appointment for Saturday morning of the 10/23/2021. When I got to the dealership that morning, I was told that they could not get to my vehicle today. I asked why didnt someone call me and let me know that they would not be able to get my car that day and reschedule my appointment. I was very upset. To me, that is very bad business. Tuesday, that I came back went real good. The service was fine. I did not have any problems on the following Tuesday after the Saturday failed. Saturday was not good.

One of the easiest car shopping experiences. The entire team was extremely informative, professional and not pushy at all. The finance department worked hard to make sure they found us the lowest interest rate possible. We highly recommend due to our amazing experience!-The Neal family

From start to finish, the staff were easy to talk too. The facility was nice and clean. Service did not take too long

I always have a good experience here. It gives me confidence that my vehicle is being well maintained and cared for. Since I always get my oil changed here, with this last on, I earned a freebie on the next one.

I brought my vehicle in for an oil change. I also bought the vehicle from them and would never take it anywhere else for service! Every manager, technician, mechanic, all of the people who work truly care about customer service! They were excellent. This is a 5 Star dealership! Would recommend this dealership to anyone looking for a vehicle or service!

This is definitely a no pressure car dealership. I have always dreaded the car buying experience because of the high pressure that most dealerships imply. Matt and Bruce were wonderful! Bruce worked out our deal and Matt gave us a very thorough orientation to our brand new 2022 Encore GX. We highly recommend Legacy Buick in Slidell. We drove our new car home the same day!

Come see me & I will do my best to help you leave happy..

Everyone was very professional .. phone calls were returned .. Howard the service manager was extremely patient .. explained in detail my concerns .. made sure I understood how my car works ( I’m older learning new tech ) I love my car .. and if something goes wrong I feel certain they will make it right ..

The tires took several days to arrive.After tires weer installed, a day or so later received a message from OnStar that the front driver side tire was loosing air.Several calls were made to the service department and I emailed Derek at the service department. No response!Very poor service!

When my truck had a problem in the midst of the chaos from this hurricane, Legacy was able to understand the problem and fit me into their busy lineup of vehicles, and get the problem fixed without any hassle. I felt the service advisor Derrick treated me vey well. And we all enjoyed immensely soaking up the air conditioning in the waiting area!

Took hours for a scheduled oil change and inspection to be completed. There’s no way the inspection was done because the pressure in my tires was still low. Very shameful considering I was leaving for a 14 hour trip on the same day. I won’t be coming back to this location nor will I recommend it to anyone.

Pleasure working with Mitch. Actually from past experiences from other dealerships i was expecting the worse. But I was shocked at the constant updates and the ease of dealing with them.

Fast and efficient service. Very friendly and courteous staff.

Was great you did not have the truck we wanted on the lot but had one in another color and was happy to demonstrate that one and let us test drive it to make sure we wanted the 2500 at4 we did so we bought the blue one in transit and love it awesome job guys no hassle or pressure we will be back for future automobiles

Alyssa was great at scheduling my visit. Chelsea was excellent as well in getting me checked in and out quickly

Purchasing a home or a new car can understandable be very stressful events. I must say that my recent experience at Legacy was however quit pleasant. The new car sales manager was the first person to greet us, welcoming my wife and I to the dealership and offering his assistance as he introduced us to our assigned sales person. Haven already decided on a Buick Enclave eliminated much of the decisions usually associated with negotiating a deal. With the sales paperwork complete we met with the loan officer where we finalized our purchase. During our dealings with both the salesmen and the financial officer, I never felt pressured or rushed. Prior to leaving the dealership my wife was given a short presentation of the details of her new car. As we started to leave we had one more employee that we were ask to meet, our assigned service manager. He would be our contact for any mechanical problems or service. Our new freshly washed and detailed White Buick Enclave awaited our exit for an enjoyable ride home. Thank you to all that helped with our new car purchase.

Blake and the finance dept did a wonderful job with helping me with all my needs.I was in and out about 40 mins .Thanks to the team at legacy.

First and last visit! 9:00am appointment, took over 2.5 hrs for oil change, tire rotation, and recall for app. When finished, the aftermarket navigation program app I had installed (paid $500 for), had been removed. I asked the service advisor about it. She took my truck back to the techs and explained the situation. She returned and told me they have no idea what happened and they never heard of that aftermarket program before. I was told that I needed to contact the company I bought the aftermarket program from and see if they could help me. There was nothing Legacy could do. No apology, no empathy and they were the one who removed it.

Blake and his team we superb! great service, very professional, in and out in no time, and they made every possible effort to make the purchase experience the best. I would definitively look for them in the future for my next Buick!!

Derek in service handle my vehicle . He kept me updated on parts being deliver to shop and timeframe when my truck will be ready. Legacy will be my GMC service shop for my Denali.Thanks Derek for outstanding customer support.

At Legacy, Blake was my contact person. He responded to my inquiry regarding purchasing a new SUV. We talked about the availability of SUVs and arranged for me to stop by to see and test drive one. The whole process was wonderful and I got a new SUV!!! Also, Isaiah, a new and rising Legacy rep. was helpful as well. He pointed out special features in the SUV as we did the test drive!!!.

Christian in the Body Shop is absolutely wonderful...He fought for me with Allstate to get the cars supplemental pay covered...The car looks fantastic and in record time...I cant thank him enough....

Everyone is always nice and the service department is always honest and speedy. I would bring a bicycle there just to have the experience.

The first item on the list of things to be fixed was not fixed. Although that is disappointing, I called Derek and he told me to bring it right back and they will look into it. If it gets fixed in a timely manner, 5 stars for sure. Derek was super nice and informative, just need to make sure the mechanics are checking their own work.

Very friendly and helpful and ready to do the maintenance work on my vehicle when I arrive for my appointment.

They had my vehicle for a busted window and damaged trim for almost 8 weeks. It was next to impossible to get them to answer the phone. I left several messages and rarely got a call back. I got the run around when they did call. When I tried to pick up the vehicle to take it elsewhere I was told that I would have to pay for the repairs that they had made to the trim already. When I went to inspect the vehicle, no work had been done at all, so that was a lie. I was told that it was being stored inside from day 1. That was also a lie as it was sitting outside in back every time I drove by to check on it. They didnt have a tracking number for the window so they could never tell me when it would be in. HORRIBLE EXPERIENCE, HORRIBLE COMMUNICATION, HORRIBLE CUSTOMER SERVICE!! Upon pick up of the vehicle I was told that the motor on the window was going out, but have NEVER had any issues rolling it up or down prior to it being there. I got it back on 9/8. Today, 9/10, I opened the door in which the window was repaired and not it will NOT close!!! The latch that keeps it shut is loose and not working properly!!!

The Rep was very informative and the I was in and out . Thanks Legacy

The service center was extremely busy the day I went into get service on my truck, but I got in and out quickly.

I’ve recent bought 2 vehicles from Legacy, and the experience has been top notch both times. No annoying sales tactics, no lies, no complications. Best dealership experience I’ve ever had

Went in for oil change, work was done in the time i was told it would take. very satisfied.

No hassling, no lies, incredible service. Great deal...take that back. The BEST DEAL I found within at least 500 miles. No doubt about it. Carlos was very straight forward and his delivery team were very cool. Hope to do more business with them in the future!

Thank you Blake for making the buying process go so smoothly! Excellent customer service from you and Isaiah was fantastic with his knowledge and setting everything up! Thank you so much for putting me in the perfect first truck!!

The manager is so kind and wants to make sure the customer is totally satisfied and will do anything to make it right. That’s a good manager. The body shop manager is Christian. Your company is lucky to have someone that is conscientious about getting things done right.

First of all. Everyone at legacy is very professional and friendly. We had another great experience dealing with Rob Johnson and team. This place get an A+

My fourth service visit and like the previous three was excellent. All employees were friendly and professional and this time I was greeted by Mitch.My truck was due for routine service and one open recall. The work was performed in a timely manner.It is obvious that management at Legacy cares about the GMC brand and the image the store projects to the public.

Always prompt service. Work completed in a timely manner. Always make suggestions for needed service but never pushy. Great service team. I never go anywhere else.

I’m from another state and Rob Johnson and the team at Legacy made the whole process easier than it’s ever been. Rob even met me half way with my new car! I am 100% satisfied! Thank y’all!

So, dealer fees included $499 to put some sort of epoxy coating on a new car because of the Chalmette refinery pollution as well as a charge of $199 for theft protection window etching nonsense. I asked not to include those services but was told that it wasnt an option?!? Carlos told that all of the dealers do it and to feel free to ask around. I did just that! I highly recommend that you go see Duck at Crown Buick in Metairie and use that $700 in hidden dealer fees to go towards a new car. Thanks, Carlos for saving me $$$!

Mr Derrick my service manager was excellent very professional and well knowledgeable n GMC’s products and services. however I had a service done on my vehicle I had not authorised which was a tire rotation, only wanted the oil change and I didn’t realise until I got home when I look at the amount of the bill. otherwise I was very pleased with my experience. thank you

They didn’t give me the run around and were straight to the point. They made the purchase easy and enjoyable.

Awful customer service. Kept my truck for 2 and half days just for oil change and a sensor reset. Never answered my calls or called me back when I left voicemails. Second time I have dealt with Mitch and do not want him dealing with my truck again. I bought an expensive truck and expected AT LEAST some human decency but got nothing. I had no idea what was happening with the truck because I never received a phone call about what was going on until very last minute and I got the run around. I understand warranty work, but I’m still a customer so don’t I deserve to be treated like one?

Great experience good service clean waiting area fast service looking forward to returning

Sadly had issues with my Acadia, but they were on top of it! Mitch was FABULOUS! He kept us updated on progress, which is huge for a mom/full time student with a tight schedule. Did a great job.

Carlos my sales rep has been incredible in every aspect. Hes very communicative and honest! Ill continue to buy from Carlos and will refer my friends and co-workers to Legacy. This is the 3rd truck we buy in the last 1 1/2 years. Thank you Carlos and Legacy!!

Gino went above and beyond to make sure I got my truck the week I needed it.

First time dealing with this service department, and it was awesome! Great value and the service was very quick. Will definitely be bringing my vehicle back here for future maintenance visits.

Super friendly staff, Mr. Mitchell was very attentive, friendly and very helpful.

Derek was awesome. Knowledgeable, friendly and explained all services needed now and plan for in the future on my truck. He is a no BS guy and tells you exactly what is needed. I trusted his judgement and appreciate the quick and trustworthy advice. Thanks Derek.Bill DeLange. 2016 Sierra

Buyer BEWARE! zero integrity! inferior products! Fast-talking, classic car salesmen. Stay far away!

Easy experience. Very knowledgeable about the trucks.

The experience was ok. It can difficult to get an appointment to get your vehicle worked on. They either put you on hold or don’t answer the phone.

Seemless transaction. Everything was done electronic (email, text) with no hiccups. The military discount was worth it also.

The team was very helpful and very responsive when it came to the status of my vehicle

Service was a little slow but efficient

Service Manager Mitch and all of Legacy Team went above and beyond to make sure my vehicle was repaired and returned ASAP!!

Great customer service, Martin Floyd and Joe took care of me!

Mitch works extremely well with customers. He is very personable and has the knowledge to be able to provide details of service that any customer can understand.

Had a scheduled appointment at 8:00 AM and waited until 8:45 in line for service writer. Got a call at 10:30 that my vehicle was ready for pick-up. Truck had DPF Fluid spilled all down the side. I asked about getting it washed but was told the car wash wasn’t open. Service writer said I could come back during the week if I wanted it done. The appointment was for an oil change and tire rotation but when reviewing the receipt it doesn’t show a tire rotation was done. I’m not sure if they did it or not. I will have to return to the dealership on another day to find out. Technicians seemed rushed and performing sloppy work. The person in front of me in line was returning for an oil leak because the technician didn’t clean up well and it was dripping off the under carriage. Service writer was nice, techs seemed in a rush to sum it up. I am short on time so I don’t have time to follow up if things get done properly. I expected better work from a dealership I spent $60,000 on a vehicle from.

They maintain communication with us and kept us informed.

Buying the vehicle was not the problem. I had my second service on my vehicle and arrived before my scheduled time to get a oil change and rotate tires. After telling me that if he would put me in a rental my car he would be calling me before I left the dealership. So I waited and my vehicle did not move from 1000 till 1200, 2 hours after my scheduled appointment, for a 15 minute service. The worst part was the same person that told me I didnt need a loaner said nothing to me about why it took so long. Anything would have been nice.

Hands down, best customer service on the North Shore.. Thanks to the guidance and leadership of Mitch and his staff! Always accommodating and go above and beyond!

I had an 11:00 appointment to have maintenance on my car. Two and a half hours later they came in and told me my car was ready. My car was parked out a very long time in the parking lot. Didnt see the license plate to know that was my car. Someone should have come in to tell me it was finished. Having an appointment didnt mean anything. I could have just brought it in because they took it after 3 cars ahead of me not at 11:00.

Bad experience at Legacy Buick GMC that we wont forget about! We brought our 2019 Acadia in for its routine service and also for them to inspect an odd noise coming from the engine. After having the car for a week they did not find any issues. My main problem with the service department is that they did not contact us at all during that week to report or let us know what was being done. I had to call them for updates and each time it was a different excuse on why they hadnt diagnosed the vehicle. A little customer service and a phone call would have went a long way in this case. In the future we will be bringing our car to a different GMC dealership for service and for any new purchases.

Wonderful, Helpful,and ConcernedI will always use Slidell GMC there work is magnificent everyone is always so kind to there guest

The staff at Legeacy is very prifessional and courteous, all while providing quality service.

The service portion of the experience was great. However, the receptionist/cashier in the service area was very rude and unwelcoming. Unfortunately we cannot remember her name. Upon entering we asked her which service write Mitch was as we have never met him. She replied very rudely Go to the window where Mitch is. This would have been no problem had we known what Mitch looked like. She also let us stand there for about 5-10 min when we came in to pick up our vehicle without even acknowledging us. Mitch was great but the receptionist was terrible and based off that experience we will think twice about using Legacy as our primary dealership for our vehicle.

The friendliest n courtesy.The honesty and fast service. Thank you.

Excellent customer service and services provider by the mechanic team outstanding.

Derrick gave me a very pleasant experience. He went over and beyond to help keep things stress free and easy.

Friendly customer service. Was easy to set up oil change and was done less than expected time.

Great experience. Very professional.

Johnny and Jacob were awesome! They made the experience enjoyable and easy. They walked me through the new truck step by step and made sure every question I had was answered and understood. I wouldnt hesitate to recommend anyone who is in the market for a vehicle to go see them.

I came to get a oil change and ac fixed. The system should have been at least looked! I was told ac couldnt be looked at because it was cold. It gets hot in December. If I can spend 3 hours of my time and money on a truck that I have had for less than 3 months. I expected more!

Damian and the team once again exceeded my expectations. From the salesperson to the gentleman that hand delivered my new vehicle and took away my trade, Damian always ensures a flawless, seamless, and enjoyable experience... Every detail is addressed with excellence!Thanks again Damian, happy to do business with you again and your new Legacy team!

THEY WERE FAST, AND COURTEOUS

Everyone was extremely friendly and treated you like family. Very knowledgeable. We will always bring our Acadia there for repair or service.

Have not resolved my issue.

Absolutely wonderful! Staff was amazing and I just love my new Acadia! I’d say that if use them again but I don’t plan on getting rid of this car anytime soon! Would recommend to everyone! The process was easy and I can’t stress enough how great and helpful the staff was!

The work was good but your workers over inflate my tires every time you service my truck!

Amazing experience. Purchasing a vehicle can sometimes be a stressful process. This was a very pleasant and easy process.

Always Excellent customer service!

Dealership goes above and beyond to make the experience stress free.

Carlos and the entire sales team were awesome to work with.

Made appointment same day, only had to wait 1hrfor oil change tire rotation

My overall experience was excellent. Nice to see the service advisors in there new building.

Service managers are amazing but don’t expect them to actually fix anything.

Horrible customer service. And it’s not because that we couldn’t make a deal. It’s the way we were treated. Refused to fix minor things and had no customer service. A bunch of D-bags for salesmen who wouldn’t check a truck for balance and alignment because it vibrated on test drive lol. Amazing and sad at the same time. Ended up at Ford down the street with a complete different experience

You really couldn’t ask for a more friendly no hassle car dealership! I’ve bought my last 3 vehicles from Adam and have had the best experience from day 1!Even the guy Howie in the service the department is a pleasure to deal with ( if he’s not hungry at the time)..I would definitely recommend Legacy over any other dealership!

Excellent Service Writer and Technician.

Very polite and efficient. Thank you

I only come here. The service is always fast and efficient. I know what I will pay. And the staff are so accommodating and genuinely care to make your time easy. I highly recommend them!

John Moulin is a fine young man

Excellent: appreciated the discount!

Can I give ZERO stars?I drove 2.5 hours to purchase a Yukon that I saw online. I spoke with a sales manager and made a deal on my truck for trade in. We pull up on Saturday and meet the guy I spoke with, are shown the Yukon buy another guy and then will deal the numbers with a different guy...I didnt like that, I want to deal with one person. We were rudely interrupted by someone, who turned out to be the sales guy, while looking at it.The Yukon we wanted to purchase was a demo with 3k miles. That was never mentioned over the phone. We agree on a different one, more expensive, and go for a drive. We get back and sit down with 3rd guy.He brings in the offer and the trade is $6,000 lower than what I was told. He tries to explain and I cut him off and he immediately got visibly mad. It went down hill from there. He went and met with the guy that I spoke with and they were arguing over the trade amount. So he comes back $1000 lower than what I was told over the phone, I understand you have to see it/appraise it but my truck was a 2017 with 19k miles in perfect shape. I offer to split the difference at $500 and he got more irritated, starting telling me they are already losing money and blah, blah, blah. ( so you run this big dealership and pay all these people by losing money? what about the back end money? but whatever). So he storms off to his manager again for 15-20 minutes. He comes back and says that are all in on this number, which is higher than what we expected after they gave us an out the door number without a trade and with the trade offer it is higher even adding $1000 negative equity.So I stand up, say thanks, ask for my keys and leave.I drive 3 doors down to the Chevy dealer, purchase a silver Tahoe with more features, less hassle and even got MORE for my trade in and a better deal on the Tahoe.I cant thank Legacy enough for being a bunch of JERKS!I LOVE my new Tahoe!

Engine light came on in my GMC truck so I stopped at Legacy. The friendly, knowledgable service staff quickly checked and cleared the code. They explained what had happened and had me on my way without any delay and best of all no charge! This is why I am a customer of Legacy Buick GMC and always will be.

Adam & Nick did a great job

My car was finished in no time for oil change. Highly recom

I put in the request to get my tires balance & aligned never happen nor did I get the quote & What Kinda package is Name the (performance package Alinenment ) AKA on paper work & does not include aliment ?? I asked for in the via app & perosn specify never got a quote never got it in my service they just need to learn how to read there paper work & ask the customers questions I ask for a quote via message app before turning in my car the night before & I had a 8 am appointment in was out by 12s that slow 4 + hrs for a alignment without balance and rotation in a recall 4 1/2 hrs & I was the the first person there Thats Just Slow ! Plain & Simple! I use to be a Tech I could pump put my vehicles out at less 1 or 2 hrs some time mins depending on the service requirements but Alinenment is easy & the recall was simple too 4 + hours Naaa ... slow e service department with slow sales rep etc... Now I know why that Dealer Ship is Slow & Not Run Right Period Top to Bottom( Rainbow North Shore ) is the Best Dealer Ship & they have on the Northshore ( Legacies GMC gives GMC a BAD Name & Rep it has sorry service department is old waiting room sucks not clean you have have staff (Not ) Wearing Masks) about to report the dealrs ship the CDC Task Force. My Reps (Did Not Wear Masks Nor had one on him Point Blank Real Talk Ridiculous Dealership went because of conveniency at the time

Very friendly and helpful staff. Great deal on my new truck. Very clean and nice dealership with a huge selection of vehicles.

SalesServiceCustomer serviceAll around amazing