Initially, I was happy with my experience with Bo-Bebe until recently. I purchased a 4-in-1 crib and purchased the conversion kit that was supposed to have all the necessary parts to convert the crib into the three other types of beds (toddler bed, day bed, and twin bed). The conversion kit did not come with the parts to turn the crib into a toddler bed. I have tried many attempts to get in touch with someone from the store and no one is getting back to me. The conversion kit is not on their website. The salesperson assured me the conversion kit came with everything we needed but it didn’t. I am extremely disappointed and appalled at their lack of customer service.

Hugues was awesome! We bought a jogger stroller, he took the time to explain to us everything about strollers and car seats seeing that we were new parents. No pressure to buy, very good service and prices are reasonable.

The customer service is terrible! Employees dont know where to find anything. Everything in the store is either pink or blue. It would be nice to have some other colour options!

Worst service ever. Girls are chatting together, nobody knows anything. They speculate prices whatever they can get more from the client. The worst is the manager she has no manners, rude and dry attitude with no intention to even hear the need of the client. NEVER AGAIN.

This the worst place to shop for baby supplies. The customer service is -10 and they are busy on their phones. They charged me for something that I didn’t buy be careful when you check out.

A variety of baby products! First week of July has no tax special, which is a bonus.

Great people and help :)

First time ever, went this weekend to check out strollers. All the girls working were huddled in the back chit chatting - no one said hello to us at the entrance or asked us at any point if we needed assistance. Too bad management isnt smart enough to realise that theyre paying salary to employees who are doing n.o.t.h.i.n.g. I ended up leaving, and I actually purchased a stroller with good customer service at Babies R Us (first time there too actually!). First impressions mean everything - Lost me as a client for life.

Amazing store! I love the variety of the products and the service is impeccable. I 100% recommend for parents or parents to be. Quality and prices you cannot find anywhere else!!

Great experience for moms to be, purchased a promotional set of a crib and 3drawer changing table. Service was helpful and pricing was great. Overally great experience, will be back to purchase more items.

Pathetic place. Do not care about their customers and will lie to your face and try to make you think youre delusional. Sent them a complaint a week ago and havent received any response. So I definitely gave them a chance. Dont go there for anything important. Clearance sale, maybe worth it. Tons of other great places in Laval for baby stuff.

Wow what a bad service, kids on the strollers looked as if we were bothering them as we asked them simple questions “ can you please show me how do you close this stroller” 😏Not going back 100% sure!!! No thank you !!

Good stuff, good prices. Depending on the section, service could be better. Youre better off doing your own research then going in.

Very bad customer service

I don’t see what the big fuss is about this place. Sure they carry more than babies R Us but I still think their client service is below par and not personal . Opted to go to smaller stores and they gave must better service and selection of baby items

I recommend this place to anyone having a baby. Great selection, pricing and service. They answered all our questions cause we knew nothing

Great store with all kinds of diverse baby items that I didnt see at babies r us. Cheaper as well! The only downside is that when you do a baby registry, the scanner doesnt work for most items which is a major pain. Staff was great at taking care of it for us, though.

There is a change of address for order number 300019113 but you never confirmed of called me . please respond to your messages and conatct me. I feel this is the only way to communicate with you

Love the place....they had a wearhouse sale and we literally bought everything for our soon to arrive daughter. Special thank you to Christine she was incredibly helpful and went out of her way to help us, thank you for everything.Guys definitely recommend this place!

I simply adore this store. Yes its pricey but all baby things are. They have liquidations and sales very often. I bought 90% of my baby supplies there. The staff has always been helpful and they stay friendly even when youre clearly taking too much of their time.

Very good choice of everything that baby needs. Prices are okay. Vast choice of Kid Comfort products that seem to be good quality for affordable price. At the moment they are having bunch of good deals, for sure will come again

Excellent service, huge selection of articles and knowledgeable staff.

Very nice store I got what I was looking for. We had a good explanation on the strollers and the price was the best we founded so far.

Good selection of furniture, decoration, strollers, toys and other stuff a baby would need. I would say that they dont have a good selection of clothes at a good price point. They often have no tax events, which is a good time to buy furniture.

What I was impressed about at my first visit, was the staffs behavior and courtesy.Super kind, very knowledgable. Every department perfectly knew their products, they KNOW your needs and they can lead you to choose your proper feet meeting your requirements.SandraValleryAnnaInnasNasimaAll the night shift, Friday. I guess it was on the Good Friday.Special thanks to all you guys ;-)Saffa

Walked in to get baby room furniture and left empty handed and very disappointed. Both bedroom sets we fell in love with were out of stock and discontinued. They were trying to sell the damaged demo models with very little discount and argued that it wasnt damaged but dirty... Then couldnt wash it off, and still wouldnt give discount. Service was bad as well. Left and went to bebelelo and was extremely happy, go there instead.

They need to work in a cheaper delivery system 50$ too much for me ... on the other hand they have a good variety of products

When it is crowded, or you call, it is hell! Nobodys nice. Maybe the sellers dont work on commission and thats why the service is affected. On the other side, the breastfeeding room is clean and well organized, but rather tight for such a big store. Overall ok, maybe similar to Maxi in the retail. Hihihi

Very helpful and friendly staff,, good quality and good price 👍highly recommended

Much better selection than other places like Toys R Us. A little pricey, but the staff is very helpful.

Great selection for all your baby needs. Friendly and helpful staff.

Almost every other weekend. great place

Amazing staff. They are both knowledgeable and helpful.

Large retail space with plenty of choice for soon-to-be and new parents. Employees are attentive and helpful.

One of the best places for baby shopping items!

Great selection, really helpful staff.

Try Taste of Canadian French .

Weird parking spots. Pricing is alright, more or less the same like BabyRus. Friendly staffs.

Very Care full, tricky people. they stamped on all the bill final sales even if it is not final sales, and they are mostly dont take back returns.

Good baby gear store. A bit unorganized.

Very nice

Big selection of baby stuff

Great stuff good price

Went in, checked the product and ordered on amazon. Too expensive.

Good choice for Baby clothes and furniture

Helpful employees and very informative.

Good service.

Super service!

Excellent

He writes on google that he closes at 6 p.m. we go there cuckoo a paper on the door saying closing on Wednesday at 1 p.m. for restocking of the store. We are traveling for nothing, he does not mention it either on the internet or on the stores voicemail box😡😡😡😡😡😡😡😡😡😡😡😡 by going to google to see if he has just updated the hours of openings the time to retrace my steps 2 other cars went to the door and hello store closed.

Watch out for false discounts. Care kit advertised at low price at $ 39 sold Walmart, Amazon $ 25 regular price.Not a lot of 90% off, only linens.

False representation of their product on their packaging. 95% polyester vs 5% cotton when it is only written in cotton on the box. Great lack of information on the quality / density of the mattress. Dishonest, misleading, / update: following my comment, I got a good follow-up on this purchase. The product itself has been verified, among other things. Thank you !!

Disappointing customer service. Shabby delivery service that leaves all furniture at the door. They forget that their clientele is made up of pregnant women 🙄

LACK of customer service !!!!!!!!! Really very disappointed !! I ordered a car seat in June, I havent received it yet !!! My son needs it now as he has had time to grow up since! Nobody answers the phone !!!! How can I do!???? IN VIEW OF THE OTHER COMMENTS DO NOT ORDER FROM THEM WHICH DECEPTION !!!!!

Very good quality and price excellent customer service wonderful I recommend this place

Big box store with lots of choices for all budgets. Cribs are expensive for the quality, you see a lot of flaws and wear marks on the demos. The prices for various items are much higher than what you can find on Amazon.

Worst customer service I have had they dont even take the time to respond to us. Their warehouse clerk broke the plastic in my suitcase I was told that the manager would see what he can do and since then radio silence. First and last time at this store!

Very bad service. Almost impossible to speak with anyone. When we succeed, we tell you anything. Result, I have a bassinet which is impossible to transform into a convertible bed.

Beautiful environment, clean, well appointed, good quality items, courteous and professional staff.

Great products, great prices, terrible customer service.Their delivery policy is false. They refuse to deliver to certain areas. The employees I spoke to have patronized their ignorance.

Really bad onsite customer service. Besides, their website is not true now its been two times that we have been going online for articles. The first time the website says the item is in stock so we move (45 min drive) to get there and let us know that the item is not available. The second time the website says in stock but we decide to call to make sure. The lady who answers tells us that yes indeed the product is available. So we go there (45 min drive) to be told there that the item is not available to us and that the stock on the website is not the same as in the store. I do not recommend this cold, poor service personal store at all.

Impeccable after-sales service!

I made my baby registry with them and every day there was an item not available. When ordering online its the same thing, they call me to tell me that an item that I have chosen is not available. Its tiring, I dont recommend it at all, its a store

Beautiful experience!

Bo Bebe is the most complete magazine I adore it I recommend beautiful things for the baby

Very nice store, we bought a lot there ... Unfortunately a little lack of customer service, but given the traffic each time, I think its a bit of a understaffing. All in all very satisfied.

I bought an infant bike seat at the start of summer and still havent received it at the end of October. Firstly, every time I want a status on my order I have to call the online service 10 times because they never respond.Then, I can understand that with COVID some orders are in slow motion, but to be told that the item I want has been in Granby for 4 weeks and that I cannot receive it, because they have made a large order in supplier and I have to wait until all the products they ordered for all customers have arrived before I can send it to me ... A little flexibility? agreements with the supplier to accommodate your customers? no nothing ... we just get told all the time that it should happen in 2-3 weeks and when I call 2-3 weeks later, Im told another 2-3 weeks. No leadership and no customer care.This was the last time, miserable online service.

I had a good service at the start, I made my order via their website, in 72 hours I already had my package at home. All this spoils afterwards ... error in my order, I write to them. In less than 24 hours they call me back and ask me to return my package at their expense and since then no more news and I am still waiting for my products.

Really a total disappointment in this store! The moment you walk into the store, you see a gang of girls who work at Bo Bebe but stay in a corner to chat with each other. and do not even greet any customer who has just returned. I head for the dept. of baby strollers and I see another gang of girls in a corner chatting and laughing to each other without paying attention to customers who are not receiving customer service.2nd thing, I have to prepare a baby shower register, my friend has to order 2 items in the register. and a Bobebe employee calls us to say that it will be delivered the next day. but it never was the case and we received no orders at home. I call the online service and the person tells me that they will contact the delivery man and call me back but no response from them. so I had to call the store to cancel the order and request a refund for my friend. its terrible no service on the floor or online. I will not recommend this store to anyone! Bad experience and I will never return to this store.

Hello, I would like to congratulate Madame Marie-Claude on the online service. Thank you for contacting us despite the ton of work you have. We received our items in less than 2 weeks. We are happy my partner and I have been shopping with you because we know that it is not easy for the employees, they work hard. Good luck.

Bad experience with the delivery service, after buying and paying for the delivery they did not contact me to set a specific date, when I call this service person will respond. just the same day of delivery the delivery man called me to say I come in 30 to 40 min. So zero after-sales service

Order not delivered after 2 weeks.Online after-sales service does not respond! Succeeded in joining a few, agreement made to deliver and still no news ...Avoid online orders.

Just yesterday I went to buy a stroller and I tell you this stroller is amazing and modern. Like all their products, it responds to the daily reality of parents of young children. I recommend this store for its extraordinary products and its breathtaking service. I hesitated for a long time between several types of stroller but the saleswoman was able to explain to me the usefulness of each stroller, their difference and their price. Without them, Im not sure I could have made a choice! Thanks again!

I call the store to find out if they have a product in stock that I want and I am told yes. I move, I arrive on site. Im trying to find a saleswoman. I find 3 chatting together so I wait next to them. After their discussion, nobody asks me if I need help and goes back to their side. I intercept one that helped me but had not considered. She was in a real rush, sighed and made me feel out of place. All of them to realize that they dont have the product in store for which I had called earlier. Highly desired customer service.

Very good customer service and quality products (furniture). Last purchase made online, delivered for free and in 4 days.

Really disappointed with the service. We ordered a stroller and were told it would arrive in 4-5 weeks. Its been 9 weeks and were still getting pushed back and the staff dont always return calls. We will no longer return to shop at BoBébe.

I leave 1 stars because the store is closed for an indefinite period. The problem comes from the fact that it is not written anywhere other than on the door of the store, even when called no recorded message is transmitted. No way of knowing. Outside after 1 hour by car it is very frustrating. Really very very disappointed.

Hello, I have never received such bad customer service in a store, no employee seems to want to work and help customers, a very unpleasant shopping experience, too bad for your store, because I will spend my money elsewhere

DO NOT ORDER ONLINE. I placed an order online recently and I have the impression that they do not carry out any order. No response, no email or telephone Very disappointing with your organization faced with this situation. If you are unable to place orders online CLOSE YOUR WEBSITE and explain your situation clearly to your customers. You know full well that baby items can be essential in family development.

DO NOT ORDER ONLINE. I placed an order online recently and I have the impression that they do not carry out any order. No response, no email or telephone Very disappointing with your organization faced with this situation. If you are unable to place orders online CLOSE YOUR WEBSITE and explain your situation clearly to your customers. You know full well that baby items can be essential in family development.

Absolutely null service. The sellers are too busy chatting to come and give advice and if we ask a question we feel that we are disturbing. I will not come back.

I ordered a starter kit 2 months ago. I miss the changing desk and they are not able to give me a date of reception. Every week they tell me yes yes next week the truck arrives ..... big nothing. Today I remind them and they say to me ah, I do not knowNever buy there. I will cancel my registration and return the rest of my order.Especially the lady who answers me, 0 friendly. Customer service, a big 0

First word that comes to our mind after our visit to your store ..... disappointment!Items much too expensive, average service and to finish the young man at the checkouts on this beautiful Saturday and just cold, we had the impression to disturb him in his world of unicorn. So your shop is unfortunately not worth the detour despite the great advertising.

Bobbe is an incredible store. This is a place where you will find everything you are looking for. This shop has products of great variety and a very warm service. I highly recommend Bobébé for its varied and varied products, its prices and its service!

Very nice store. And heard very good comments from my friends.

Customer service quite average. Prices are not always displayed, and even worse, the specials are not often, so if you have not been to see on their site before, you can easily miss out. By cons, when we fall on them, specials are usually worth it.

If I could put no stars I would have done so. It’s the worst customer service, especially when many pregnant women shop there. The employees do not know the promotions of the store, give false information, answer their cellphone while they are serving you and after 1:30 am standing to wait you are informed at the checkout that the information received is false. The staff are not welcoming and we tell you clearly that you are not a valued customer. This is not the first time that I have had a problem with prices at Bô Bébé. The manager rather than helping to find a solution responds unfriendly that she will speak to her employees (4 different employees) to explain the promotions and the delivery procedure (training that should be given before customers have wait more than 1.5 hours to get the right information). In short, we did not buy anything, because despite the reasonable prices the service was pitiful.

We waited 4 months to receive the conversion kit and the day we delivered it, we were not even notified. the guys put the kit in front of the door and they left while considering that the goods were delivered !!! Well done, we will come back to shop at your place

Very bad first experience. I ordered an item on sale online, an item they didnt even have in stock and had no way of bringing from their manufacturer in China. They illustrated a sponsored product on Facebook, but none in stock. I ordered it and paid for it. I realized the mistake on my own, I had to call them several times because they were going to send me another product in the same range (but not the one I paid for at all). And what about customer service ...

2 weeks since I placed my order (30 March) and still received nothing, no return to my email, last week I managed to speak to you on the phone and the assistance had confirmed that it was not going to take more a week for me to receive my purchases, unfortunately the reality and quite the opposite, it is products for pregnant women if it will take another week my wife will no longer need these items.

I went this Saturday for advice on car seats and a stroller and the girls have served me very well! They took the time to explain everything to me. I really recommend this store. There are several varieties of products and the customer service is impeccable !!!

Customer service leaves something to be desired. No file follow-up during an inadequate furniture delivery. We have to fight and make multiple calls ourselves. No one ever calls us to see if this has been resolved. It is just as difficult to be understood by customer service, we are told that it never happens, when in store the speech is very different. I do not recommend the place for buying large pieces, unless you feel like spending time with tracking or with many calls.

The prices in specials are very good but the customer service is really bad.** Before buying a discounted furniture set, calculate the unit prices. we saved $ 20 by buying everything separately ... for exactly the same items **I wanted to measure the boxes to make sure that everything entered the truck to avoid $ 60 delivery (that Tuesdays in my area). we had to talk to the supervisor because we were asked to pay BEFORE even seeing the size of the boxes. They were not even able to give me the dimensions ..obviously when we came back to pay before taking them, the supervisor thought we were thieves and she was sure we had entered the boxes in our vehicle without paying ..

Superb place :) I love shopping there for my friends showers !!! A must in my opinion :) A big thank you!

Customer service can be really great if you hit the right person. In general, when we visit for large purchases (stroller, car seat, high chair), we have good service and the person serving us is pleasant and takes the time with us. They hit Amazon prices if the product is cheaper online.On the other hand, it has happened that we are served by people who have less experience and less interest ... you have to really hook the right person!

Excellent customer service! (Both in-store and online.) I had very good advice in store (in Laval, there is a man who is excellent), and follow-up for online purchases that were quite remarkable. I had no problem returning an item to the store. Ive had to wait in store for service before, but at least it was quality service.

Always growing choice. The customer service is excellent. We take the time it takes to get you to try strollers and car seats. They took the time to assemble a part so that we could try it out before buying! Excellent delivery service for internet orders too.

When you show up With a toy that does not meet the safety standards and ask to change it, they answer you that they can not because the period of 30 days has passed, so to contact the company. We are talking about the safety of a 5-month-old baby. On the other hand, they invite you to buy another under cover.

Very good customer service, the employees guided me well to help me make my choice for the product I wanted!

I had greetings from 2 employees, one at the entrance and a gentleman near the strollers. I stayed a good 5 minutes in front of the baby doors, without I was offered help (3 employees were talking together and several were on duty at the front) I could have gone to see the employees and ask for help, but in such a business we expect to be automatically offered help, maybe I went there a bad day, but we should see to it that the customer remains priority: )