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R & C Auto Body Inc.
425 Leavenworth Rd, Shelton, CT 06484, United States
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R & C Auto Body Inc.
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Jo
Review №1

Extremely professional and friendly staff. Car looks just like new. And they washed, waxed and detailed it without asking.

St
Review №2

Service was super quick and had my car back to me earlier than expected! Front desk ladies were also very nice and kept me informed of the status of my car every step of the way.

Mi
Review №3

Great service from the office staff and repair technicians. Car returned in perfect condition

Ro
Review №4

Excellent work and customer service. Reliable and on time.

Sc
Review №5

Great work clean kept me informed every step of the way finished early would recommend them you recommend them and well go back again if needed thank you

Ti
Review №6

They were kind, helpful, did a great job. I would highly recommend this business to my friends and family.

Bu
Review №7

Awesome staff, great service. You wont find a better shop.

Me
Review №8

Took my Honda to R&C for auto body repair. Good service, good repair.

An
Review №9

Friendly and professional staff. They did an amazing job and my car was spotless clean when I picked it up.

Ar
Review №10

Nice people class act I would recommend

Be
Review №11

They do excellent work!

Jo
Review №12

WOW!!!!. I took my car their to get repaired through my insurance. They only took cash or check which was kind of a bummer at first. The staff their was amazing, they sent me daily progress reports. I have never dealt with an auto body place that was so customer friendly. I will never take my car anywhere else. They did such a great job on my car.

Da
Review №13

Really great experience. My bumper looked perfect. So happy with my experience here. The front desk staff was super attentive and helped me through the entire process. Loved getting the text message updates on my car and when it would be finished. The process couldn’t have been easier for me. Highly recommend R & C to anyone needing great work done.

ri
Review №14

Great, professional place. They took care of everything and updated me every few days and my car looks good as new! I highly recommend them!

Da
Review №15

Spotless repair of tailgate and rear quarter damage. On time competitively priced and car came back fully detailed even the crusty front floor mats that were gross from the winter

Tr
Review №16

Truly an amazing repair shop. The quality of work is outstanding and the staff is top notch

Co
Review №17

R&C is the place to go for any body and paint repairs. The employees are extremely friendly, available, and professional. I have used a couple other shops in the area, both large and small and they can not compare in my opinion. I highly recommend R&C, it is the only body shop I will use from now on.

ma
Review №18

Job well done!

Ri
Review №19

Brought my 2005 Hyundai xg350 to get an estimate for some minor damage to rear tail light and rear bumper. Car was in excellent condition with 110,000 miles. No rust as prior to me buying three years ago had never seen winter weather. Dropped car off on Monday, told that car might be totaled which I found very hard to believe. Came up with a $ 2,300.00 estimate which the insurance company found acceptable. Expected to have the repaired car back by Friday. Had not heard back from R & C so I contacted them nine days later to find out that the car was just sitting there untouched because of no communication from the Insurance Co. and they had tried to get a hold of (BS). I asked if I could call them from there and within ten minutes we were in touch. That afternoon they removed the bumper and said they found additional damage of over $ 900.00 and that the insurance company would total the car as they valued it at $ 3,000.00. The car was worth much more than that to us so we had to accept a check from the insurance co. for less as they had to deduct the salvage value. I believe the estimate was bogus and R& C did not want to work on our older car. I wanted to take the car somewhere else and pay out of my pocket to perform the necessary repairs. Time was running out on the rental car so I wanted the car back ASAP. They told me they had to put pieces back on before I could take it. Went back 36 hours later and the car wasnt touched so I took it anyway. Would never recommend them to anyone. No communication and lack of professionalism.

Ga
Review №20

I came here to have “only” the front bumper and fender painted and “specifically” asked for only those parts to be repainted/repaired and remounted on my car. They agreed to give me a quote based on this specific request. Instead, I was given a quote that included the door of my car and .3 hours to “re-aim” the fog lights, including many other things I did not want. In my opinion, this place tried to rip me off, and had clearly had no compassion for combat veterans like me looking for value in auto body services. Even after asking again for those specific parts to be repaired, they refused! Their quote was over $2,000 more than another auto body I went to! I suggest you go somewhere else where the people are more competent and compassionate to customer needs.

Mi
Review №21

I was consistently updated on the progress of the vehicle. The vehicle was promised to me within a certain timeframe in that window of time was Matt. I found the shop to be very professional, courteous and answered all of my questions.It was a great experience and I would not hesitate to use this shop again.

Sa
Review №22

This place is professional and does excellent work. I felt comfortable leaving my car here after an accident and at pick up it was back to new and spotless. My car was in great hands here and I would certainly return again in the future. I cant recommend them more!

Er
Review №23

They were very professional and kept me updated every step of the way. They worked with my insurance company and I was only required to pay my deductible.

Jo
Review №24

Ray & his crew are always the best!

P
Review №25

Excellent work, Very professional staff. They keep you inform all the time about your vehicle progress.

Ea
Review №26

I took my car to fix a dent and when I got it back it was better than what I expected. They even clean the hole car, it looked brand new like if came from the dealer. The owners Ray and Chris were very polite and professional. I would recommend this shop to anyone 110%.

Ri
Review №27

I have been using R&C for 25 Years. They have done everything from minor dings to severely damaged front and rear to total losses. One of the cars I brought in did not look bad, and they could have easily done a ton of work to it, but Ray explained the car would never be right again. This last one was for some damage to passenger side. Ray handled everything from soup to nuts. He contacted insurance, put together quote, sent everything out and delivered the car as promised. When I picked it up, he had even fixed an annoying issue I had. Plus, the car looked better than it has in the last year. I have recommended R&C numerous times, and will continue to recommend them. They do great work and handle all the pain of having to have a car repaired professionally, friendly, and courteously.Rich Wagner

El
Review №28

First time here! From reading reviews, I was expecting more! I had a small repair for which I paid out of pocket. When I picked up car, the small repair was taken care of adequately but that was it. I guess I expected car to be cleaned and other small marks to be removed but I learned my lesson not to expect any more than this from this business. First time, last time!

Me
Review №29

R&C did a fantastic job and kept me in the loop every step of the way. I received a phone call updating me every day or two which was fantastic. Highly recommend them!

Do
Review №30

July 13, 2017Dear everyone at R & C:I picked up my 2013 Toyota Prius V yesterday after you brought it back to newfrom the back-end collision. Thank you so much for all the work you did! The paint is aperfect match.The entire process for me was very smooth. A representative from Enterprisewas ready with a loaner car when I dropped off my car. The ladies in the front officewere pleasant, and helpful. Everyone who worked on my car really made it look newagain! When I picked it up, the car was spotless inside and out. And, yes, I noticed thatsomeone even removed the dent from my license plate!I have already told my co-workers, friends, and relatives how pleased I am withyour work. Thank you for a job well done!A happy customer,Ann

Je
Review №31

I just had an awesome experience at R & C Auto Body.The owners Ray and Chris are incredibly professional.I took my truck in for an estimate. They explained the process and time line,Worked with my insurance company. Scheduled my repair and were done when promised.Thanks again

Ro
Review №32

Excellent repair work and very friendly office staff! Had our car back quickly looking brand new! Even did a little extra at no charge!

Ja
Review №33

Great staff! Made my car look like new !! Would highly recommend!

Ni
Review №34

The R & C must stand for Robbery & Cheating, for these two qualities are at the epicenter of this vile enterprise. I am a 20-year-old girl, quite naive when it comes to automobile repairs, and Ray saw this and took complete advantage of it. His assistant must be in on the fraudulence as well-- upon walking in and gently asking for an estimate, she ignored my request and aggressively pushed me to make an appointment. I then met with Ray and we went out to my car to inspect the damage. I was expecting him to at least give a summary of what he would be doing as well as a cost range, but all he said was well take care of this for you. No details, no estimate, NOTHING! After going back home and reading some reviews, specifically the one from Lucky Gurl, it all makes sense now. This man is a con artist-- he will not only do a poor job, but he will also fraud your insurance. He doesnt go into detail about what he does because he knows hes living a giant lie. He will try and talk to you in a kind, reassuring voice to mask his true intentions. SOMEBODY PLEASE AUDIT THIS BUSINESS!

Mi
Review №35

I have used R&C for 30 years. They have helped each and every one of my family members, extended family members, and friends. High quality worksmanship, beautiful results, fair pricing, timely estimates, accurate updates, communicative, well-coordinated with insurance - the list goes on. Friendly and professional support staff have handled all of my family very well from teens to grandmas. Look no further.

Li
Review №36

Great service, very helpful with car rental, would highly recommend,

Tj
Review №37

Staff was absolutely amazing throughout our experience. From the ladies in the front all the way up to the owner. If we ever have a need for an auto body repair shop again, my wife and I will return.

Li
Review №38

Always a fantastic experience at R and C. Amazing work and great customer service. So important to have a local family run business I can trust!

Wa
Review №39

Excellent service and work. I wouldnt think of going to another body shop. I have been there at least 6 times through the years. They have state of the art equipment. Chris is a true artist when it comes to paint.

mi
Review №40

Just pick up my truck.....Looks Awesome !!! Thank you to Ray and his staff. I wasnt very happy when the accident happened but its all better now. Even the tow service was top self

De
Review №41

Impeccable service and precise detail to their work. The best place to go for quality work and great customer service.

Mi
Review №42

WARNING, WARNING, this is my second time I had work done at RC. Each time I had to go back and have them re-fix. Even if you are not paying don’t have them touch your car. Simple driver’s side door, $1,300-dollar job, had to go back now twice, 1st in-side door panel not set right, rough edges around door handle and door edge, actually left painters tape on the bottom of the car I peeled off. Pleasant office staff however incompetent workers.NOW I have a dent on the hood and I get we didn’t work on that side of the car.

Jo
Review №43

We have been using R&C for years now, they always do a top notch job... I just got my jeep back from them today and they blow my mind everytime I get a car back from them! I brought my car to them after getting T-boned on my driver side. Not only did they fix the damage but they cleaned up the whole car and gave it back to me looking nicer then the day I bought it. They are true professionals to deal with and always take care of any of our needs. I know that when they have my car, its in good hands.. As long as we crash our cars, they will always be our go-to shop.. Another job well done, thanks again!

To
Review №44

I recommend going elsewhere! I went to R&C for a quote on repairing some rust on my vehicle and basically got insulted. The gentlemen who I dealt with was disinterested from the start when I told him it was not an insurance job and I was out of pocket. He told he had no interest in performing rust repair work on my Jeep because Jeeps rust. He said Id be back in 6 months for him to re-do the job. He told me to take hundreds of dollars out of my wallet and burn it as Id be accomplishing the same thing! I went elsewhere and received an excellent repair and excellent customer service.

Lu
Review №45

DO NOT USE THIS SHOP!!! BEWARE!!!! DONT BE MAD RAY YOU EARNED THIS REVIEW!!!! ***THE BEST PART HE SWAPPED USED PARTS BUT GOT PAID BY THE INSURANCE COMPANY FOR NEW PARTS!!!!!**** 2WEEK JOB TURNED INTO 2MONTHS. DROP OFF THE CAR, KNOWS ITS GOING THRU THE INSURANCE, REFUSES TO GIVE ESTIMATE. NOW HE WORKS THE INSURANCE, POCKETS THE MONEY, GET MAD WHEN YOU HAVE QUESTIONS. NEVER CALLS YOU, NEVER GIVES UPDATES. JUST CALLS WHEN HES DONE ROBBING THE INSURANCE.SAYS HE ONLY TAKES IN INSURANCE WORK, NOT OUT OF POCKET JOBS. HE SQUEEZED THE INSURANCE FOR DOUBLE PLUS THEIR ORIGINAL QUOTE WITH ALL HIS SUPPLEMENTAL REQUESTS ALL BECAUSE HE IS BUDDIES WITH THE ADJUSTER AS IF THAT HELPS YOU ANY BIT. ALL THE WHILE YOU KNOW NOTHING!!!! COULD HAVE TOTALED OUT THE CAR WITH HIS OUTRAGEOUS PRICE FOR REPAIRS, AND TAKEN THE PAYOUT BUT HE QUIETLY KEPT THIS INFO TO HIMSELF SO HE COULD GET THE INSURANCE MONEY TO REPAIR THE CAR. ALL THAT MONEY AND YOU WOULD THINK THIS WOULD EARN YOU THE RIGHT TO ASK ABOUT YOUR CAR OR THE WORK DONE TO YOUR CAR??? NOPE!!!!! YOU ARE NOT ALLOWED TO QUESTION ANY OF THE WORK DONE TO YOUR CAR.HE HAS NO LOYALTY TO HIS CUSTOMERS, ONLY THE INSURANCE MONEY. HE DOES NOT GENUINELY INFORM,UPDATE, OR EXPLAIN ANYTHING REGARDING YOUR CAR. WE ALL WORK TO MAKE MONEY BUT NO NEED TO TAKE ADVANTAGE.RAY, I WILL GLADLY NEVER STEP FOOT IN YOUR SHOP. I GAVE YOU 2MONTHS WHEN YOU DIDNT HAVE 2MINUTES.OH YEA YOU LIKE TO SAY BASICALLY A LOT WHEN YOURE NERVOUS.SO BASICALLY BE AN HONEST PERSON, DO RIGHT BY YOUR CUSTOMERS AND YOU WONT HAVE A BAD REVIEW. MY CONTRIBUTIONS TO GOOGLE HAVE ALL BEEN POSITIVE EXCEPT FOR YOURS. GOOD NEWS GOES NEXT DOOR, BAD NEWS GOES A LOT FURTHER.TO WHOEVER IS READING THIS.... TAKE A CHANCE AND GO ELSEWHERE.

B
Review №46

Did an excellent job repairing my Rav 4. Mike was very helpful with information on OEM parts. Paint matched perfectly. Ray was also very courteous and made sure I was happy with the repairs when I picked up the vehicle. Would recommend their shop to a friend.

Je
Review №47

Blown away by the folks at this shop. They went way out of their way to help me when my VW was damaged in an accident. They not only came to my house to pick up the car key I forgot to give them but also delivered my car at the end of the day.

Jo
Review №48

My sister had work done on her Hyundai sonata about two years ago. They do great work there were no complaints.

Da
Review №49

Took over 2 months to have my car completely fixed

Ge
Review №50

Made my car better than new!!..highly recommend!!!!!

Jo
Review №51

I went there for a repair evaluation... they were very proffessional

Da
Review №52

Car looks brand new again

Bi
Review №53

Best around

Information
5 Photos
53 Comments
4.2 Rating
  • Address:425 Leavenworth Rd, Shelton, CT 06484, United States
  • Site:https://rcautobodyshelton.com/
  • Phone:+1 203-929-3362
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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