We had narrowed our carpet purchase down to Home Depot and Hometown Flooring. However, we decided to try McSwains in Mason as well. After spending some time with the sales agent,, we gave the nod to McSwains. One point that he made, that I thought was valid, was that HD did not use experienced installers and they had issues with leaving visible seams and that installs looked like those you might see when lower grade carpet is used in a “flipped” house (I’ve had some experience with that).Well, guess what, we have very visible seams, they neglected to cut a vent hole in the carpet (and hung the vent on a Robert Bateman framed print) and, the installers damaged an antique chest (and used a pillow sham and lamp to hide it), and a REAL Tiffany lamp. When I called the sales agent, he was able to get a manager to respond quickly. The manager came out, was apologetic and acknowledged it was less than perfect installation and apologized for the damage. As a side bar, they also left many deep gouges in our freshly painted walls, in every room…and we were told that was to be expected.Fast forward two weeks, nothing has been done and now there’s no response from the sales agent after multiple attempts.McSwains, believe me when I say, if you don’t resolve these issue, we can and WILL do it ver publicly in court!If you Google McSwains, tap the Sharonville HQ and then “Pictures.”!ive posted a few.

Great staff. Friendly service.Gave us a great deal. They delivered and installed very efficiently!

Like many contractors these days, they did a great job on 95% of the work, but fell short in the end. Because of their own shortfall in communication between their salesman and their tradesmen, I am left to finish the job on my own. I tried to get a resolution with the salesman (Marvin Cohen) but all he did was point the finger at someone else, promise to get it done, and then disappear. Its not the end of the world and I can certainly finish the job myself, but its one more sad example of a C job that could have easily been an A+. I hope someone from management contacts me.

Had carpet partially installed on November 2nd, they measure wrong so didnt have enough carpet to finish my family room and masters closet. Installers left tack strip uncovered and I have kids at home! I have been trying to reach out to a manager since last Friday and no one has contacted me yet.No I do not recommend this company it seems like they only want to sell once they do its a pain to get in contact with them

Needs Based & Competitive! Shout out to Amy and John, I wish to thank you for listening to my recent flooring needs and providing a highly competitive quote which won you the business hands down. You where both a wealth of product knowledge and offered solutions! The installers where timely, pleasant and professional - shouts out to Rich, Dylan, Austin, Paul and Jay. Great work guys! Thanks to your great installation the house sold in a day. My general contractor was also impressed with your sales service and installation that he requested your contact info for future clients. Thanks for listening to my needs and providing over-the-top service.

Edit after original review: I was contacted by the company and they worked to move up dates and compensate for added costs incurred. I would use them again in the future. The installer was very knowledgeable and the flooring looks great.I appreciate the quick response and willingness to make it right.Dates keep getting pushed back and have had to spend money on a hotel because there are no floors in my parents condo. Now the installation date is more than 2 weeks after it was supposed to be. Management is not helpful and the sales person is just a good talker...never use this company.

McSwain is a long-time partner of ours and a fellow family-owned business. They have a relentless focus on quality and offer superior customer service. We highly recommend working with them!

Best place for all your flooring needs hands down

I recently had Mcswain Carpets add hardwood and refinish my floors. Jason Shuster went out of his way to answer questions and over see my project. My hardwood floors came out beautiful! Great outcome I highly recommend.

They seem to have every kind of flooring imaginable. I would recommend

Work there

We used McSwain 2 years ago only to receive great service. This time it is taking weeks to get the tile and carpeting in. Today they were finally suppose to come out and lay the tile. We have waited all day for the contractors only to have a no show day. No show no call. I tried to call the location the purchase was made from. I was rudely forwarded to a machine. Have I mentioned we bought some of the best carpet they sell. It doesnt last any longer than any other carpet and stains terribly. Way to go McSwain.

Edit - after I posted the negative review, they were able to come out and finish the job.The guy that came out to do the job was very nice and did wonderful work.

Very friendly and helpful service, especially in the front....the return of the 4 boxes (2 unopened, 2 defective) went smoothly.....now all we have left is to get our refund check sent out in the next week or soThanks,Mike mason

Great people good environment

We typically have gone to Lowes or Home Depot for carpet and installation but we werent happy with the installation. McSwains installers were awesome. They moved furniture, you can find a seem and the carpet is snug and tight. The carpet and padding are great. We went with the thick padding and it is fantastic.

1week job is now on it’s 10th week. You would think that they have never done a hardwood floor before.

Excellent Service from making the purchase to the installation! Very professional crew at the Beechmont location.

Jake from McSwain’s installation team was just out to my home to perform some warranty work, he and his co-worker were very friendly and did an outstanding job!!

Great job and suppliers

Outstanding knowledge curing helpful

Perfect pllace