Excellent sales process and Robert was very easy to work with when picking out our new mattress. He got us the best deal and was patient when the computer was having difficulty accepting payment. He was knowledgeable about all the beds we tried out but he didn’t hover over us while we were trying them out. Which we appreciated. Overall we were highly satisfied with the buying experience. We haven’t gotten our bed yet so I can’t speak on that at the moment.
Kelly was super helpful and very knowledgeable about what mattress is best for me. I highly recommend this store and working with kelly!
Went in took look at mattresses. Ended up buying 2. The pillow was the Best part. Went in and got another pillow.The mattress we bought are Wonderful!GREAT SERVICE!
Kelly did an awesome job of listening to our expressed needs, then showing us options to meet those needs. She was very informative and responsive but not pushy. We are very happy with the decision we made. Highly recommend.
Robert was fantastic, great knowledge on all products and was detailed in finding the best fit and budget balance. Best place to go for a bed.
My experience at Mattress Firm was beyond expectations! I was greeted kindly by customer service representative (and manager/assistant manager?) Brian at the store, and he heeded my request for a mattress with friendliness, care, and utmost respect! I found a fantastic mattress to suit my needs. Brian was attentive to exactly what I was looking for and also appropriately attuned to my price range. I’m very happy with the mattress! I absolutely give my highest recommendation of this store and it’s customer service and would return here in a heartbeat when need arises.
Brian was fantastic! Super knowledgeable. Answered all our questions. We left so happy with our experience. Whether or not we like the bed remains to be seen. Our shopping experience was great. Will buy a third time!
The sales experience was very pleasant. The salesperson was knowledgeable and very helpful. I may have given this 5 stars but we havent received the mattress yet.
My experience with Mattress Firm was beyond exceptional. The whole process was easy and my sales person, Kelly went above and beyond my expectations. Highly recommend anyone to go see Kelly for your new mattress.
Our experience at Mattress Firm was exceptional. Kelly was very helpful and knowledgeable. She understood our needs and provided us with a few options to evaluate. It was nice that Mattress Firm had several good brands and options to look at. With Kelly’s guidance and technical input we were able to make an informed choice. We appreciated her patience and professional assistance.
Went in here and worked with an Asian gentleman who’s been there for years. Super knowledgeable and walked me through what I needed and for my wife. Not pushy and seemed like he cared about what I needed and helped find a solution. Would recommend 10/10.
Very helpful and knowledgeable on all types of mattresses. They asked questions for a quick sleep assessment and knew exactly what I needed for my lower back pain.
My husband & I went to Mattress Firm in Shakopee. 8/27/21Our sleep expert Kseniya was awesome helping us determine what kind of bed to buy. Looking forward to better nights sleep ahead.
Went in looking for mattress Casey explained everything did great job in and out in 1/2 hour it was great thanks
I visited the store last Sunday afternoon.Kelly was very helpful in answering our many questions! Kelly is the best
Steven Lamont was very professional and greeted us immediately upon entering the store. He was very knowledgeable about mattresses and we where able to pick our mattress very quickly. I highly recommend you go see him if you are in the market for a new mattress.
Had a good experience and was treated right. Got exactly what I wanted. People and service here is great. Will come here again and recommend my family to shop here as well.
Yesterday my partner and I visited the shakopee Mattress Firm and found the perfect mattress for both of us. We had purchased a Sleep Number bed that did not live up to the hype, with back aches every morning, we needed the support of an innerspring mattress. We met Dan who walked us through the process of choosing our support level; firm, medium, or plush. He listened to what worked for us in the past and showed us models that were the foam innerspring hybrid like what we had prior to our sleep number. It did not take long to sort from our least to most comfortable as Dan advised a 3,2,1 method of weeding them out. We laid in the Beauty Rest Jennings Hybrid Plus and felt our hips and spines align, and suddenly the back and hip aches were gone. We found a mattress we LOVED, our only hang up was the price, $4600 was $1900 more than what we had just paid for the sleep number. Dan was able to sort everything out for us by applying as many promotions and discounts he could find, bringing our first pick into our price range. He also threw in a complementary Purple seat cushion for my home office (or anywhere) when I sat on the demo and liked it. It was a great experience on the showroom floor. We would recommend visiting the Shakopee Mattress Firm and consulting with for your sleep needs. We are eagerly awaiting the arrival of our new mattress!
I had a terrific experience with the the Shakopee location. They answered my questions thoroughly and helped me understand the value of their products. My mattress was well over 12 years old, I obviously waited too long to replace it. I went into the store wanting to spend around $1,500 but was given other options to consider (and was not up sold) which helped me decide that I needed to invest more in this purchase. In the end I purchased a MFI Motion Series V3 Adjustable Base, King Sized Pressure Smart Plush Pillowtop Mattress for around $3,000 along with the premium mattress cover. Of course I would have liked to stick to my original budget, however the manner in which we were treated helped see the value of the options we selected. The service was a cut above the other three competitors we visited. I highly recommend this store and the organization. One last thing, their Foster Kids donation program made on behalf with my purchase was important to me, I like the idea that they have a program to give to a such a worthy cause! Cheers to the staff at the Shakopee store for an excellent experience!
I had the pleasure of working with Steven LaMont when searching for our new bed. Steven was very professional, immediately greeted me upon entering the store and helped me find what I was looking for. He did so by showing me options within our budget, highlighted and suggested some protective accessories and even helped answer questions I had about the online models that were not in store. Our thanks to Steven for being so helpful, his customer service is second to none! Keep up the good work.
Great place. Friendly workers. Good experience. Didn’t think we were buying a bed but we found the perfect one. Not pushy. Actually pushed us towards some cheaper options they felt was better.
Lots of variety of mattresses available to test with a knowledgeable staff to help guide your decision without being pushy or overselling. Brian was easy to work with and gave lots of helpful advice.
Steve was very helpful,friendly and patient with me. I felt like I had him running all over the store :-)
The sales rep, Kelly, was very polite and showed great patience with us, as we must have tried 15 different beds. In the end we made the purchase and are very happy with our decision.
Sales experience was fine but the delivery crew was really bad and mattress isnt remotely how it felt in the store. For the delivery crew, poor attitude, careless with our house (scuffed up walls in the new house even though I told them careful and then you need to get it off the wall, youre sliding it on the wall), careless with the beds and bed frames. Tried to leave garbage on our driveway then honked at me when I tried to stop them to point that out.In addition to delivery, our main mattress isnt AT ALL what it felt like in the store and by the time we realized thats why we werent sleeping well....their return process is absurd so now this expensive mattress will go to the guest room and well be looking elsewhere for a new mattress.
Great service and great deals.
I had an awesome experience today at Matress Firm. Kseniya was my main person, Anthony helped and we all talked about the benefits of the Tempur bed i bought.Amazing knowledge regarding everything. I felt very comfort with reviewing many beds and frames. Thank you so much Kseniya. You are wonderful. I really appreciate your help!!
Kelly was super helpful and accommodating to me!! Thank you!!
The Shakopee Mattress Firm location provides superb Customer Service. So glad that we went there to look for a replacement mattress for the one we ordered online that wasn’t working for me. Dan at Shakopee went above and beyond to assist us with finding a replacement mattress that would meet my sleeping preferences. Thank you for going the extra mile! Can’t wait for my replacement mattress to arrive.
Great experience at the Shakopee Mattress Firm. Steven was fantastic to work with. Very helpful and knowledgeable. I have purchased from this store & will definitely again in the future. Thank you!!!
Stephen was very helpful to my husband and I. He was very knowledgeable about all the different mattresses in the store. We purchased our first Temper Pedic mattress we are excited.
First time there, and they do delver and take away the old mattress
Anthony was great help over the phone and Neil was very helpful in store. He answered a thousand questions until I made up my mind on a great hybrid with adjustable base. Hardly ever buy myself anything so Im pretty excited. Bought a Euro top for my granddaughter too at an excellent price.
We checked all the local furniture stores, but the mattress options were low and outrageously overpriced. The sales staff at Shakopee Mattress Firm store was very knowledgeable and helpful with finding us the right mattress and adjustable platform quick. I will go back !
Fantastic salesmen. (Dan and Sam) Upbeat. Enthusiastic. They knew their stuff. They went out of their way to be helpful.
Joe, our salesman was great! He was friendly, knowledgeable and experienced! I would recommend anyone looking for a new bed or frame to check out Mattress Firm! Great company, great experience!
A very welcoming encounter by the two friendly salesmen, Dan and Bruce. Dan was very helpful by pointing out options and sale promotions. Would highly recommend this store to family and friends.
Spent about an hour here shopping for a new mattress for the mrs and I. Dakota was straight forward that he was learning but still very knowledgeable. Dan was also a big help. We live about 20 minutes south and they still offered delivery to our house. We cant wait for our new bed to arrive.
Kelly and Steven were were so awesome thank you
Steven was very knowledgeable and was a great help. Cant wait to try our new bed!!!
Scooter is very knowledgeable about his products. He takes the time to get to know you and makes the bed buying process very easy. Within minutes we narrowed down to a couple beds ultimately finding the perfect fit. If you’d like an easy purchasing experience I highly recommend Scooter.
I went to the Mattress Firm to get a mattress. Dan Lowman helped me out. Great service. I would refer anyone to Matress Firm.
Anthony was amazing. He helped us pick out a great bed. He really knew his stuff. Highly recommend coming here for your next bed purchase
Quality prices, Steven was very helpful. Even put up with my screaming toddler.
Dan was no pressure, polite, informative, and seemed just overall glad to be of help.
Went to purchase a mattress. Dan was very friendly, helpful, and informative. It was overall a good experience.
Wonderful service! Dan Lowman was so friendly and very helpful!
Scooter rocks! A salesman thats not pushy, but very very knowledgeable about his product. All of them. Every brand they carry. A pleasure to learn from this man. And, a pleasure to buy from this man. We are super happy with our selection, and mostly because I feel it came from knowledge imparted by Scooter.
We went to Mattress Firm 2 days ago, and Dan was so nice and helpful. No pressure at all!
Neil was amazing to work with! This was our first time picking out our mattress and he was so helpful with all of our questions and showing us different beds and styles, our new set up arrives in 2 days and I am confident Neil has helped us find our dream bed!!!
Dan was extremely helpful and knowledgeable about the products and I felt I made the right decision fast due to his efficient way of steering me to the best selections for my desires.
Very knowledgeable. Neil did a great job of finding me the mattress of my dreams. Pleasant conversation as well!
🎆Just wonderful customer service. Darin was just the best to get my family what we need on beds. Great experience. I would highly recommend it to be your first stop before you waste your time shopping for beds somewhere else. Love it💞. Thanks Darin 👍Elliott family 👪
I was going to be a hard sell walking into this store as I have slept on the same mattress for 25 years and to be honest could sleep on it for another ten, my wife had other thoughts however. Neil, our sales person was very friendly and knowledgeable, provided me alot more information than I thought would be available. He spent well over an hour, informing not pressuring us as we made our mattress decision. Great place!!
Neil was extremely helpful. Found us a great deal in a timely fashion.
I was pleased. The salesman (Dan) was pleasant knowledgable,patient and nice to work with.
Buying product today from a brick and mortar store today can be a hassle! Craig Simon at the Mattress Firm store in Shakopee changed that feeling the minute my bride and I entered His store. I am handicapped and in a power chair. We are also seniors. Craig saw us coming opened the doors to make entry easier. His warm smile and kind hello made me feel we came to the right place. He explained the differences in product while listening to our needs. We found an adjustable bed and great mattress, the price and terms including delivery and take-a-way features are wonderful.Craig didnt even flinch when we told him we needed a day or so to think about it. No pressure! He knew he had done his job and we would be back. A truly great experience.Tom Woessner
I visited the Mattress Firm located in Shakopee, MN. As i entered the store I was greeted warmly by Jamie. He took the time needed to show me the different types of mattresses at his location. He was very educated about the different aspects of buying a mattress. I felt very comfortable with his no pressure demeanor. I would highly recommend to all my friends and family to visit Jamie at the Shakopee,MN Mattress Firm location.
Neil was very helpful. I came in with a lot of questions. I had no idea what kind mattress fit my needs and he did a great job directing me in the right direction.
Scooter was amazing! The best salesman ever. Knew his stuff, didnt oversell, just explained, showed, let us try. I am very pleased.
The Shakopee mattress firm was such a wonderful experience. Went in not planning on buying a bed and received honest and kind help from the nice guy named Jamie! Went to several other mattress places and did not get treated with as much respect as Jamie gave us! Wonderful all around and the prices were awesome.
Was very happy with my experience here thanks to Neil. He made the experience easy and was very knowledgeable. Delivery was easy! Happy with my purchase!
Called the Shakopee Mattress Firm about purchasing a mattress pad, they were very helpful and accommodating.
I stopped into the store to look around. Jamie helped me find the perfect mattress with no hassle or pressure. He was very nice and welcoming I had quite a few questions and I know I went to the right place as all my needs were met in one stop! I will be sending all my friends and family to Jamie when they need beds. Dont waste your time going anywhere else as I have shopped around and mattress firm and Jamie were by far the best, easiest and best price!
Fast service and helpful
Dan was very professional and did an excellent job while we looked for an affordable mattress
Very great customer service. Neil really took care of all my mattress needs. Delivery was simple and hassle free.
Went to Mattress Firm in Shakopee. Desperate to get a new mattress. I was lucky enough to have Craig help me. He was SO knowledgeable! Very fun to deal with. Spoke the truth about everything I was looking at. Ended up with the mattress of my dreams, at an amazing price. I really enjoyed working with him. I feel like Craig really genuinely wanted me to get the best mattress for my needs.Thank you Craig! I look forward to a long working relationship with you!
Very helpful. Lots of beds to choose from. Fast delivery options. Can’t wait for my new bed
Jamie assisted using choosing our bed, helping us decide the level of firmness and helping us understand the individually pocketing coil system. We really liked his style, not pushy at all like others we talked to elsewhere. Very happy we came to Mattress Firm today and very excited about our new bed! Thanks Jamie!
I walked in looking for a new mattress and walked out all set with it and a new adjustable frame too! The info I received from Neil on types of mattresses was helpful, knowledgeable and I received it at a reasonable price. Thanks!
Taken care of like a King! (Left with a Queen).Jaime gave me a welcoming hello as I entered. I was looking for a new bed to replace my very old bed. He gave me the run down on different models, I laid back and tried out the variety of softness/firm beds, as well as showing me the base that allows the mattress to lean up and whatnot. He was very professional, answered all my questions, and knew he wasnt pulling anything to just get me a bed - I genuinely felt like all my needs were met and bought a bed with his help and know itll be one of my best investments yet!
Darin, the store manager, was extremely helpful. What a nice guy! He made my wife and I feel comfortable about the entire mattress buying process and was very knowledgeable about the products he was selling. He called the factory so that we could get it delivered as soon as possible. We are very appreciative!
Craig Simon is amazing!! Allowed us to shop freely, extremely knowledgeable and friendly. Honesty is everything, which is what Craig! Treated my son and I like family!! I will send everyone I know to Craig and look forward to a long partnership with Craig. Thank you so much!!!!
Jamie was great to work with. Gave us a good overview of all beds (not just the most expensive) and let us make the choice. Great at explaining benefits/drawbacks of all beds without steering us towards a specific one. I appreciate the employees are salaried and not on commission.
Derek was great. I dont like it when the sales reps. are pushy. He was honest and didnt push the most expensive mattress. He made sure that we laid on the beds to see which one fit us best. I would recommend Mattress Firm to anyone.
Darin was wonderful! Buying a mattress is not an easy decision...we were so overwhelmed and he walked us through the process and all of the options so simply! He stayed over an hour past closing to take care of us. Would highly recommend Darin & his team. Thank you for all your help!
David is great! Very knowledgable in his products and was great to work with. I really appreciate all his assistance and great conversation in between.
We bought an adjustable base and mattress during the 4th of July sale. David was our sales associate - he was very knowledgable and friendly. He was able to help us find the perfect mattress. It took us about a month to adjust (as expected) and now we are sleeping wonderful.
Derek was incredibly knowledgeable and helpful without being pushy. He made our mattress shopping experience fast and enjoyable. We left the store feeling that we had purchased quality mattresses and an excellent price. I would highly recommend Shakopee Mattress Firm!
We went in looking for a value priced mattress for a spare bedroom and even though he was working with other clients he took the time to help us and was very friendly and helpful. The store was clean and had a lot of mattresses to look at but at the same time wasnt cluttered like other mattress stores I have been to. In all a great place for friendly service and good mattresses to choose from.
Neil was very helpful finding a new bed for me. Thank you so much, I love my new bed and am sleeping without pain.
Neil did a great job explaining the difference with the Mattresses. Great customer service!
Derek was great! He didnt pressure us into anything and he was very helpful! We got the bed we wanted and he was very nice! Please come check him out you wont regret it!
Best prices in the Twin Cities. Derek at the new Shakopee store was fantastic! He was knowledgeable and never pressured us to purchase. Great experience! 5 stars all the way
Just bought our first mattress and had a great experience thanks to Darin! He was very knowledgeable and helpful. Kept our kid entertained and even gave stickers! He made mattress shopping easy. Thanks again!
Jamie and Derek were fantastic to work with! I was buying several mattresses for our cabin and after listening to my needs, they made great recommendations. They were efficient and friendly and it was all I could ask for in a buying experience. I highly recommend shopping at this store!
Dan was extremely helpful, honest, and respectful! It was a pleasure to make a purchase with the help of Dan.
Craig was very helpful in our mattress purchase. Our purchase was quick and painless! He made us feel good about our purchase and understood what we wanted and didnt try to sell us what we didnt .Thank you Craig!!
Best buying experience ever! We desperately needed a new mattress and have put it off for YEARS because of the icky salesman pitch and the fear of getting screwed. My husband and I have had enough of our 13 plus year old mattress and decided we had to buy a new one. We came to mattress form in Shakopee and meet Craig. I can not believe how easy Craig made it. It was no hassle, straight forward and the best deal from the beginning. We feel comfortable and confident with our choice of mattress because of Craigs experience and no hassle attitude. The store has many beds to choose from and experience. Thank you and we look forward to a good nights sleep.
Excellent customer service!! No pressure, stayed in price range, showed the perfect mattress. Great prices every day.If you want to go to a store WITHOUT pushy sales people, and all the b.s. that comes with it, mattress firm is the place to go.
The sales staff was very knowledgeable and friendly.
Great sales men, love our new bed. Cant complain.
Very nice and helpful.
I worked with Craig over the course of two days and he was incredibly helpful! I have some back pain and Craig took the time to work with me and find the best mattress for my needs.While I cant guarantee what deals the store will be offering when you shop, Craig also did as much as possible to get me the most savings and I saved over $1,200! I highly recommend this store working with Craig.
Got a box spring for a great price. Absolutely amazing customer service. We will be returning for our future bed needs.
Nice selection and straightforward service! Jamie is very down to earth and was very helpful with selecting a mattress for me. Will probably come back to grab some pillows.
His name is Craig, and he is amazing. He got me and my spouse an amazing deal. 5/5! Great service.
Craig was awesome! Very knowledgeable and professional. We will definitely buy from here again! I would highly recommend this Mattress Firm to anyone looking for a new bed!