Short staffed had 2 wait for awhile.

I have been in several times to shop for a new pair, only once was I greeted with how are you? Oh go ahead look then she sat down and started making phone calls. Today I walked in no greeting was in there 15 minutes no offer to help ugh now to find a new place

Eye exam and rates are good and Olivia is just fabulous!!! She is sweet, helpful, always smiling and remembers my name. Older woman treated my 87 year old mom like dirt and argued with me that I was called that my glasses were in, but I wasnt. Told her twice but she said I did get called. She has lost business for them and needs to be fired. She has no business working with people .

Very Rude people!!!! Coughing all over my daughters glasses. They shouldnt be working period if your coughing constantly!!! Should be NO STARS

I spent $469 ON TWo pairs of glasses and cant see with either pair. Ive been back twice and you were closed. I want my money back and my prescription

I made an appointment for my son 2 weeks ago for an eye exam when I spoke to the person who scheduled me she confirmed that they accepted my insurance. Today I was calling to confirm the appointment for tomorrow and see if they had my co pay info I was given the run around by several employees and when I thought it couldn’t get any worse I spoke to Charlotte, she was rude and continued to speak over me, Instead of being helpful she was just being argumentative. I asked her if I could please get a word in and she said “you can hold on” and placed me on hold and had another employee pick up later who had no idea what was going on (sure her name was Olivia) and though she wanted to help sort of she was also unknowledgeable on the very simple question I had and got a attitude with me when I explained my frustration. I decided this was a very negative environment and I didn’t trust them to be working on my sons eyes I can already tell this experience was not going to be a nice one and for his first eye exam I’d rather work with kinder and a more knowledgeable Staff.

Dr. Nelson is very efficient, knowledgeable, and very friendly. He does not push extra services. The staff is so friendly and helpful.

After making an appointment for my boyfriend weeks ago, explaining he did not have insurance and we would pay out of pocket, we went for his exam. When we got there we were told by Rude Charlotte that there were many notes on his file and Rude Charlotte asked if he was using the same insurance as before. I said I booked the appointment and told you he didnt have insurance and we would pay out of pocket. Rude Charlotte argued with me and told me that I said he had medsure insurance or something similar. Again I said no, when i made the appointment I told you he does not have insurance and it would be paid out of pocket. She looked at me and said no you told me he did (while pointing her finger at me and also saying she wasnt talking to me) Now riddle me this Rude Charlotte....why would I tell you he had insurance WHEN I KNOW HE DOES NOT! She argued and said I was in the wrong, rolled her eyes, said whatever and walked off!! She apparently did not know what she was talking about. Rude and hateful, well get glasses elsewhere and wont darken her job doorstep again. Very dissappointed in the way we were treated by Rude Charlotte! Thankfully Patty took over and took care of us after the exam. Dr Nelson is a wonderful Dr but having Rude Charlotte deal with customers is a bad thing, in my opinion. One last thing, Rude Charlotte told me on the phone the exam was $64 but when we got there she told me $70. Just another reason for my review.

Dr Nelson and staff were very professional and were happy to answer all of the questions I had. I was pleased with the eye exam and their rates. I will definitely use this vision center from now on.

I just wish I could give them ZERO stars... worst experience EVER ordering glasses. The original lady that helped me acted like she was doing me a huge favor by filling out the insurance paperwork. About a week goes by and my glasses come in... they are wrong. Here it is TWO WEEKS later and I STILL dont have my glasses. If the wrong ones only took a week to get in, why is this pair taking so long? I went in a couple days ago to check on them, nobody seems to have a clue where my glasses are or when they might show up.

Horrible experience. I am from out of town and use a Walmart Vision Center in my home state. My contact ripped, so I stopped in to see if they might have my prescription in stock. The woman who helped was incredibly rude and acted like everything I asked was the biggest chore. There was one other person in the store and was being helped by someone else. Worst customer service Ive had in a while.

Wont release my prescription my own personal information so I can buy my glasses online rude,inconsiderate,out to make a buck I spent over 400 dollars for a single pair of glasses and now youll never get another cent. Hate!!!!! This place

Now Naomi, Girl, you know you lying ⬇️