I cant praise them enough! I bought a Bad Bag Duffel probably 15 years ago, and has served me faithfully since day one. It has been all over the world. The bag had aproblem. A plastic piece in one end broke. I contacted Bad Bags, and spoke to the owner, Malcolm. I returned the bag to them and after a short time Malcom called to tell me the bag wasnt really repairable. So, at no charge to me, replaced the bag! NO hassle whatsoever! I would definitely recommend them, and would buy from them again!Thank you Malcolm!Barry