Helpful Staff and wide wide variety of janitorial supplies!

We bought our brand new machine today Luis is the best seller and the best helper! He solved all our questions very patient and friendly bilingual man. We had excellent service the best attention ever! We highly recommend this place we were very lucky to find this store! 😃 We are so excited to try the new products I think they will work amazing!

Great store, great costumer service

My experience with their 800 number and in-store reps at Seattle location have been fantastic. Great selection, good updating of website item availability, fast turn-around, and nice, honest staff. What more can you ask for? Be back soon, JD team!

I ordered 1 box of toilet paper 3/17/2020.I got an immediate email confirmation saying processing. The next day I messaged asking approximately when I would receive my order. All I got back was a form letter saying that it was in processing and I would get a follow up mail when I had a tracking number. NO estimated dates or anything.All I wanted us an estimated guess.I followed up with Another email to which I got ignored completely.Now I called and get the truth.OUT of stock. So, did they bump my order, giving it away or just outright lie and not have it I stock?I am so mad. I am going to call and cancel after all.Very poor service. I would have been a customer for life if theyed have handled this with any sense of professionalism.Also, Im only 45 minutes from their location. I almost went to pick it up but am trying to not venture out. Which only adds to my frustration about how they handled this.

This place is great. Friendly and helpful staff. They did great at serving the client and keeping necessities in stock during the pandemic

Love this place been going there for years always have what I need

Nice people. Good selection when stocking up for my company office

No substitute for professionalism our 370 SS was having issues with the heating system. Troubleshooting was on going until Steve Borders from Lynnwood office looked at it found the issue had it fixed and I was back on the road in less than 15 minutes. Thank you Steve. We at Scrubby Corp have worked with McDowells, Jon Don in Honolulu HI. to Puget Sound area in WA.since 1991. The cleaning industry is driven by price point our customers demand the pinnacle of professionalism for all those who call themselves a professional. Jon Don has no equal in providing customers services, equipment, supplies education and training of our personal. We would have a heavy burden in calling ourselves professionals without the assistants from Jon Don . from Faye from Scrubby Corp.

Service department is awesome! Miscommunication when I brought in my appliance for repair resulted in an expensive surprise. The service agent immediately apologized and discounted the work more than 55%. Jon Dons is now my go to for all my supplies and repairs.

Nice staff super helpful!

I went into Seattle John-Don today to see if they could help me with a hammer probe issue. After 20 minutes Skyler not only helped me with that issue but helped me fix my back pack hepa vac that had a broken back piece. It has been killing me for months now and works fine so I really didnt want to replace it. I was blown away by the service so happy I stopped by!

Jon-Don is incredible for education and service! Every cleaner should attend Strategies for Success and if you buy enough product its FREE, but worth every dollar even if you paid full price! Take the five days and re launch and recharge your business. The Portland store rocks too!

The customer service sales associate is very nice young guy but service was a little Rocky took longer than expected to get it repaired and had issues with repair took propane bufferbbuff and they made it right with no extra charge.

Excellent service as always.

Outstanding service and knowledge with Skylar G! Excellent products if you have properties to manage.

I have taken two machines to Jon Don for repair. Both times machines were not tested and simple parts and repairs missed. Entry level repair service at top dollar.

I would highly recommend going somewhere else other then either Jon Don in the Seattle area for ANY truckmount purchases or repairs. The mechanics are useless and arent qualified to even work on a TM. Had numerous issues with a brand new 570 and after every service something else would go wrong with the TM. They cant train nor keep a service person to save their life. Its amazing these two locations are still open.Get it together Jon Don.Ps. Tim at the Seattle location is a good guy.If someone higher up from JD would like some more input on why I feel this way, feel free to contact me.New addition to my review:Once again Im having issues with my equipment that Jon Don service has previously repaired. Its amazing the people they hire who have no idea what theyre doing. My next step will be to contact a lawyer about this. The 2 locations in Seattle are the worst in the country Id imagine.

Wonderful job done...lovely...much appreciated.....

Repair deparment sucks. Charge me 2 hours inspection just for the water pump and they refuse to fix it. They said i need a new one after i came home i did some research online and 30 mn after,my pump waz working. I dont even think service deparment know what theyre doing.

All the issues below were taken care of by the service manager (Kevin Hess) at Jon Dons Seattle store. The external pump- out was re-positioned correctly, correct hoses installed and the motor was replaced. Thanks for doing the right thing Jon Don!!The only reason I give them two stars is because Ive done business with them since they opened in Seattle, otherwise 1 star! Up until two years ago every visit was five stars. And up until two years ago I purchased ALL of my chemicals from them, even if they didnt have the best price! As a matter of fact I never questioned the cost of the service department,but times have changed at Jon Don, at least at the Lynnwood stores service dept.I am beyond disappointed with the Seattle norths service department! I dont throw around the word incompetence lightly: but the fact is the service department has been incompetent systematically! Whats going on! Is the crew over worked, under payed or just brunt-out?Most recently, they installed a new pump-out motor for one of my Truck-Mounts. The hoses they used collapsed while the pump was running, causing the motor to over work and eventually seize. To make matters worse, the motor was installed without a fuse, which may have prevented the motor from burning out.I do not believe Jon Don has any kind of systematic quality control in place for the Service Departments. So if you bring your equipment into Jon Don for repair and the mechanic is having a rough week at work or in his/her personal life, you are screwed!Will Jon Don implement there own Strategies for Success In their own service departments?Im waiting....... and will amend this review if they do.Art ThomasOwner/ Steam Sweepers LLCBellingham, WA

This place is the best. When i need parts for my tm i give them a call THEY HAVE NEXT DAY SHIPPING! fair price ive had a good experience with the lynnwood seattle jon don. Thanks guys

From truck mounts to restoration gear they are the best

Great service, well stocked.

Not pleased with this location. No one is helpful when you need to find a new part...

With an excellence in their attention, they recommend themselves a very good impression👍👌👍👌