I have had THE BEST experience in this office, both Dr. Lamb and Dr. Shahine, 3rd doctor (I dont remeber her name) are very considerate, kind, and caring, I went in for egg freezing cycle, traditionally I get 13-14 eggs but with Doctors experience in this office and ability to choose appropriate protocol for me, they were able to retrieve 20 eggs and freeze 17 !!! This is the best result Ive gotton so far and I did this twice before in other offices, keep in mind I am 37 yrs. I highly recommend this place. Thank you Doctors/nurses you are amazing. The financial office however needs a lot of improvement, they never follow up even when you call and leave a message

I have been very pleased with the service I got from this clinic and from Dr Broughton’s team. There is no denying that the journey can be often stressful and emotionally draining; however, this clinic did help our family reach our end result and that’s all what matters. Dr Broughton’s nurses have been very responsive, but there is one person that I have to mention, her name is Jennifer Schilling. Schilling is truly an angel. She is everything a patient needs in a provider. Very warm, a great listener and she’s extremely empathetic. I will never forget my experience with her especially in those vulnerable times, she truly left a very positive experience. I do recommend this clinic.

This place is grossly understaffed, so you won’t be able to meet with a doctor for literally months (we started in June and as of now Oct is the earliest appointment). The consulting nurses were dismissive of my concerns about changes in my cycle (as though they know it better than I do?) and did not return multiple calls about a time-sensitive issue, leaving us to try and find answers online and through my regular doctor. Save yourself the heartache, time and money. Go somewhere else.

PNWF is comprised of an incredible team of Reproductive Endocrinologists. I see Dr. Marshall, but during treatment have been seen by all of the doctors at the clinic and everyone has been compassionate, supportive, and encouraging. The care and service is incredible, from the front desk staff to doctors and nurses. Everyone is incredibly kind, truly wishes the best for you and will answer the many questions that will inevitably arise during treatment. I trust that everyone at the practice has my best interest at heart.

There are plenty of positive reviews, which I all agree with. I thought Id share some helpful tips on getting there and parking.If driving alone, your best bet is to park job the garage which you will see just to the right of the main entrance. Street parking if very difficult, including on weekends.If dropping someone off (an accompanying companion is not allowed due to covid-19), keep in mind that your cell phone will not get signal in the garage. Consider dropping off at front entrance and then looking for parking. It will take a while but at least you will receive the call/text when the patient is done.

Team Marshall is amazing! Guided me throughout the whole process! AND first embryo transfer was a success! We have a healthy and beautiful baby boy!

On 7-11-2021 a three year long roller coaster journey ended successfully with the birth of our baby girl, and I can definitely say that this joy would not be possible without the foundational role that PNW fertility center and in particular Dr Lamb team played during this time.While, of course, the happiness generated can bias an opinion, there are 4 key points of value that Dr Lamb team brought to the table that helped to increase chances of success:1) Professionalism: Dr Lamb assessed multiple situations with a structured and analytical approach breaking the specific problem down and recommend the proper course of action. While at the end of the day this is a game of probability - and success is not guaranteed - the team did their best to maximize it at each retrieval and correct course of action for long term success2) Ability to adjust for your needs: experienced professionals sometimes tend to forget the practicality of people life. Dr Lamb (and her team) was always down to earth and able to understand why some solutions could not work for us and be proactive with alternatives that fit our case3) Open and pragmatic: when bad news needed to be delivered, the team did it straightforwardly, without softening the blow but also explaining complex topics with a narrative easy to understand and providing options to facilitate decision making4) Care and speed of response: Any time and at any time we needed help, the team responded quickly and adjusted to our preferred means of communication (e.g email) providing also emotional support for my wife and helping manage anxiety. Indeed they raised expectation also for other doctors on this topic.At the end of the day, it was a very positive experience, probably the best doctor experience I had in my life so far not only in the US but also in any other country I lived.Thank you Team Lamb

We came to PNWF in an attempt to have a second child after a successful IVF cycle and implementation at a different clinic several years ago. PNWF was unable to successfully fertilize an embryo and we cannot recommend their clinic for several reasons:1) Billing Practices. The billing department at PNWF is the department you’ll hear the most from – more than your nurse team and certainly more than your doctor. They required pre-payment months in advance. They refused to follow-up or assist with appeals to insurance. Invoices (for prepayments of services that would not occur for months, if at all, or just the “because we can charge you this” fee) were hard to get. When our insurance company denied coverage of something that cost about 1,500 dollars, we were told that PNWF would not attempt to appeal because (paraphrased) ‘your insurance company is difficult to work with.’2) Poor Communication. My wife and I were left scrambling, one business day prior to injections were to begin, because the nationwide pharmacy we used didn’t stock the (name brand) drugs PNWF prescribed. We had to contact the pharmacy and discover this, and we had to inform PNWF of this issue. To their credit, they found a cash pharmacy that was able to overnight us the drugs, but if my wife and I hadn’t done our due diligence we would have lost a cycle due to PNWF’s lack of communication or followup. Additionally, PNWF informed us that we should be saving the small left-over portion of a particular (expensive) drug in case we needed to stretch it another day – but they informed us of this several days after our injections began, so we had thrown away the excess dosages prior.3) Continuity of care lacking. The final week of injections, immediately prior to extraction, is the most important week of IVF and one you would hope that doctors would pay the most attention to. That did not occur. During that week, my wife saw three different doctors for monitoring, all of which observed different numbers of follicles at different sizes. We believe this led directly to only 1/3rd (33%!!!) of the follicles being mature enough to attempt fertilization – none of which successfully survived to day six and none of which were able to be implanted.PNWF came recommended from friends who had a successful birth several years ago – we were hoping we would receive a similar standard of care. Instead, we were passed around by doctors who seemed disinterested in followup, harassed for payment from an unhelpful billing department, and only progressed as far as we did in the process because we were our own best advocates and pointed out issues that should have been resolved previously. We felt, throughout the process, that PNWF was far more interested in being paid quickly than they were with the successful implanting of embryos.We cannot recommend them.

Truly loved working with Dr. Marshall and Dr. Lamb, they made me feel so supported and like part of the PNWF family. They answered all of my crazy questions at odd hours and were very responsive. Looking forward to working with them more in the future!

Had a fantastic experience with Dr. Broughton and the team at PNW Fertility. I appreciate them so much for helping us grow our family.

I am deeply grateful for the thoughtful, professional and kind staff. I have a beautiful son thanks to them!

I send my fertility patients to PNWF because they are kind, warm and professional. I know that they will be well cared for and I trust them. They also have really great success rates!

PNWF is a wonderful team of dedicated doctors and nurses. The Seattle location is centrally located, and theyve handled COVID protocols seamlessly, never failing to put patient care first. The doctors are compassionate and encouraging, and the nurses are always there to answer questions and help you through the intimidating parts of treatment. Lucky to have a clinic like this in Seattle!

I didnt feel supported or like my care was a priority over scheduling and COVID challenges. Poor communication made the matters worse. Their incorrect handling of a non-fertility related health issue caused me a transfer cycle, due to their insensitive approach that triggered up my anxiety and depression patterns, probably already heightened by the hormones I was taking.The individual providers are all great human beings and professionals but the way the place is run really doesnt help. I would encourage you to look for other options for your care.

This is my second review. After working with them for over a year, I would advise everyone to be their own advocate. I thought they were relatively disorganized with communication, testing, and they also gave up on my fertility before I did. Ultimately, I know I am pregnant because I managed my own care, not because of their work. Also, their follow-up care beyond fertility (in my case POI) is dismal.

I cant say enough nice things about this place. They made our dreams come true but they also were there for us when it didnt work out. They went above and beyond what you could ask for and cant say enough.

Pnwf was amazing throughout, very knowledgeable doctors and ARNPs. Highly recommend. They were very patient enough to answer any queries during the time.

The billing department is the worst. It all started great. The nurses I met initially were very sweet.I scheduled an information session for which I wasn’t told would cost me $300. They called this a consultation when all that was done was gather my health history and give me some brochure with information.Anyways I called to make a 8k+ payment to kick start things and the lady at the billing department (Robbin) got into an argument with me over these $300. She was extremely rude and without compassion. She started defending the doctors when I asked to see the details of my bill and record of my visit, insinuating that I was the liar and not these dr.I literally cried after the phone call. I couldn’t believe the attitude. She was yelling and refused to listen to me. If she wasn’t working from home I doubt she would ever speak to a prospective patient the way she did to me. I’m disgusted and don’t even know if I should pursue treatment with this clinic. Robbin chose to yell and fight me instead of staying calm and collecting 8k. She tainted my experience forever with her unprofessional and combative demeanor. A total bully.

We were very impressed with everything at this office. Very professional, very kind, and very good at their job. This was the second fertility clinic we used and so much better of an experience that they dont even compare. Our program was tailored to us and closely monitored. there were people available at all times to answer weird questions and they didnt even mind. The daily wait for appointments was really minimized, I found our visits stream lined and smooth. We were successful after several rounds and now have a super cute baby girl. I totally recommend them.

I donated my eggs on Monday and I at first was very scared because of everything that I have heard about egg donation. Everything went fine during surgery I found out that I have OHSS and I was very uncomfortable and so bloated that I could not breath very well. The staff took great care of me and so did all of the providers. I am extremely happy with how I was treated, I cannot say enough good things about the staff here. They call and check on me everyday which I appreciate so much, they are very quick to reply to questions I have. Just amazing! THANK YOU SO MUCH LADIES I COULD NOT DO THIS WITHOUT YOU ALL!

Amazing experience! Conceived our twins here

As a fertility acupuncture clinic we work very closely with Pacific NW Fertility and they are always very responsive and provide thoughtful and effective treatment strategies for people trying to conceive. I never worry about the treatment they will receive at PNWF. We highly recommend PNWF to our patients.

I cant say enough about how amazing Dr. Broughton and her team have treated me. She and her team have always treated me with respect and emotional sensitivity. Amber and Kristen (sp?) have always taken the time to answer all my calls and have been super supportive when I was being paranoid. I will always be grateful to each of them.I do feel it is my obligation to warn anyone who has a pending appointment with Dr. Marshall... Cancel it! She made me feel like it was my personal failure that I cannot have children naturally. Her comments were crass and hurtful. Please please please avoid her.

We went for a consultation. They told us that the price for IVF is $35000, with a lot of additional fees that you have to pay from your pocket. Not sure why, if I have insurance which covers everything. They werent able to explain why anyway. Also, when I scheduled the appointment, I was told that the consultation is free. Apparently, IT IS NOT! Ended up with a $300 bill. What SCAMMERS!

My husband and I had a great experience here. We started about 2 years ago with our tests and treatments. You will start with a nurse practitioner for assessment and they are very helpful and knowledgeable. The staff and doctors were great to work with and comforting through a stressful process. We went through a lot of tests and even surgery before we started IVF as the best course of action. The staff was helpful, friendly and caring.We were successful/lucky with IVF and now have a child of our own We couldnt have asked for better care through such a process. We plan on coming back again for any future offspring. The journey of infertility is stressful, emotional and unpredictable. Its important to go in with reasonable expectations and take it one step at a time even though it may seem like it takes forever. Not everyone is as lucky as we were but the staff here is more than understanding, supportive and determined to help the best they can.

Me and my husband had the best experience this place was affordable and they was senstive to our needs and helped us through everything. Best place to go

Had a very bad first impression in here. I was there with my wife only for consultation which was supposed to cost us only 380$, but later on they sent a bill of 550$, because they did ultra sound of my wife without telling us that it will cost 180$ and we thought it is a part of consultation. Then they never shared the results of the ultra sound with us and after some inquires they said that I can get it from your patient account on their website; which is of-course very complicated.

I was a donor here and they didnt treat me like a patient. They disregarded my symptoms and overmedicated me, and I experienced OHSS. When one doctor at the clinic told me this, she told me to tell the other doctor doing the surgery to check for fluid. I told the doctor and she said she wouldnt be looking and I was fine. She didnt let me speak and I went into surgery in a panic. It was a horrible and scary experience. The staff is unprofessional.

Fertility treatment is a difficult experience on its own right. But, honestly, a big chunk of the difficulties arise from the health care professionals attitude, rather than the treatment itself. There is lack of organization and compassion that is repeatedly observed in this clinic, and the problems get amplified with arrogant or unapologetic responses. Too many mistakes happened during ultrasounds, blood tests, billing and etc. They forgot ordering some of the tests; a medical assitant gave results which did not make sense, (I had to challange her over the phone and then through email and she admitted mixing results later), they missed the right time for the right treatment. One invoice was $2000 more than it should have been. Mistakes happen, but they are frequent. Overall, I felt that they did not care enough, it was such a dissappointing experience.

I dont recommend this place. I was never allowed to speak with an MD, the whole time I dealt with a nurse that make mistakes interpreting ultrasounds and didnt really know what to do. After all the initial testing (only blood testing) she said everything seemed fine and we did a natural IUI without success, only after I moved to a different city and find a new OBGYN specialist on fertility, and requested my medical record we learned that we had sperm issues, and the new doctor decided to check on all fronts we found that one my tubes was blocked. Basically, the nurse misinterpreted all test results (ultrasounds, blood and sperm) and took a short cut to IUI by not doing the fallopian tube test, but wasted our money and whenever we asked for a doctor they said she was very experienced. Very unsatisfied with this place.

I had a TERRIBLE experience with the billing department here. When I first went to PNW Fertility, I spoke to a billing counselor, knowing that I would need to make monthly payments. She assured me that making regular payments was not an issue and that they dont go after people just for a couple hundred dollars. After a few appointments, I was told that I had a less than 1% chance of conceiving with my husband through IVF. We made the decision to stop treatments at that time. Our bill was around $400 when we discontinued services.After we received the first bill, we made regular payments to pay off the rather small balance we had accrued. That was when all the problems started. The online payment system did not post to my account and I was told that I hadnt made the payment until I provided the confirmation ID number. The person on the phone said that the money had posted to someone elses account. She fixed it, and told me since I actually hadnt skipped a payment, that I could have everything paid off by 8/1.I made the next payment and then a few days later received a bill with a negative balance ($-7.45). Two days later, I received a bill for the entire balance of $177.46 due on 6/8. When I called to find out what was happening with my account, I was told that I had agreed to pay off the balance by 6/8 and that they never send out negative balances. They said we owed the full amount because we only made $50 payments and not $96.66 which was never told to me. I said it was very confusing getting a negative bill in the middle of the payment plan and they just kept repeating we dont send out negative invoices and I said how do I have it in my hand then?I will NEVER send anyone to PNW Fertility. This is the first time Ive ever had anything like this happen with a doctors office. They are in the business of making money, not making miracles happen.

I realize Im writing this from a little different view than most. However, I LOVE this place. Ive been a donor several times and they are so caring, you dont feel like just a number and a commodity. They also dont pump you full of extra unnecessary drugs. Other places put you on injectable drugs for a month or so, with multiple shots daily, whereas PNWF only uses injectables for about a week and a half. I like the fact they use hcg AND Lupron to trigger, as I have a much easier time (and recovery) with their method as opposed to only a massive dose of hcg.I just cant say enough about how great they are and what a pleasure they are to work with.

My husband and I went to PNWF in 8/2012 for IVF treatment. After the coordinator consistently made mistakes, even an extra $600 in meds., we had a failed IVF cycle. We were advised by our doctor to try Donor Eggs instead. We selected a donor and signed contracts to hold those eggs specifically for us. 2 weeks later we receive an email, not a phone call, stating that all the eggs were used by the original purchaser. What?! Turns out, the original donation is paid by one couple, and whatever they dont use gets resold. None of this info was in any of our paperwork, and was never mentioned by anyone on staff.After a nasty phone call from the head of the donor egg program, Stephanie Frickleton, who stated that this scenario had only happened once before, we decided to stop doing business with PNWF. We called the office to cancel our last payment but she had taken it upon herself to call and cancel before we could. I was offended. Weeks went by and we left numerous messages to have the office administrator call us back with answers as to what they did and why, but no-one ever did. We finally received an email copy of our medical records and were hurt all over again when we saw what Stephanie put in the notes. She played herself as the innocent and made us out to be insane, and she never included that she lied to us about the origin of the eggs. So we get to share that with every new doctor we visit.Also - one more very disturbing thing I encountered at PNWF: On the day of my IVF egg retrieval, I walked into the ladies room and saw a Lab Technician flushing a stainless steel pan of BLOOD DOWN THE TOILET.Im pretty sure youre not supposed to do that.I will never recommend this facility to anyone, ever.

We are very happy with Dr. Marshall and the staff at PN Fertility.

I went here for second opinion after failed treatments/diets with another clinic. What I was told was that I was to lose 30-50lbs before they would TRY and help me. Then sent me on unnecessary appointments with outside doctors because they couldnt or WOULDNT help me.