I purchased some nice glasses with Etched Bulldogs on them with bulldog ice molds included. Very nice quality and fun to use. Reasonably priced for nice quality products

Fantastic place to go to complete your culinary kits. Impressively knowledgeable service and usually a great selection with seasonal rotation.

Gotta love those free samples!

I am super thrilled to have found my newest essential kitchen appliance at Williams-Sonoma. I even saved $30 from the process Amazon was selling it for.Since it was in stock at this local store, making the purchase online was a breeze. The invoice said Id be notified when the item was ready, with a two hour wait time, which seemed reasonable. But I was surprised to be notified that my purchase was already ready and waiting for me less than twenty minutes after the initial transaction.Upon arriving at the store, the three team members I interacted with were super helpful and friendly. The pickup process was so masterfully handled by that team, they had me on my way within seven minutes.Ill definitely recommend this place and will be sure to visit again soon.thanks to the staff of Williams-Sonoma @University Village

What an awful, awful rip-off. I bought an espresso machine and was told about the opportunity to get 20% off of everything I bought that day, upon credit approval. I applied and bought $1,310 of stuff, and was told to expect the 20% within a couple weeks. What they didnt say is that the approval would be by Comenity Bank, and the relationship with Comenity was being discontinued the next week, at which point Comenity would no longer approve applications. So, Comenity didnt approve me (Im a 56yo professional - my credit is just fine), and William Sonoma wont credit me the $262 that they essentially promised that I would get. Ill never shop there again.

Great staff, nice store with large selection

Nice stores for kitchen & cooking enthusiasts. It has great selections of kitchen and cooking related stuff - from serverware to big kitchen gadget/appliances - good quality products matching their price tags.

I am very conflicted about my rating on this store. The people at University Village location are the best most knowledgeable about the products. I would rate this location 4 stars because of the selection and the staff. However, the Bellevue location is the worst and they bring down my rating if the brand. I almost never buy anything at the company because they do not stand behind anything they sale. Their return policy is not good. This is the reason why I shop at Crate & Barrel. The stand behind their products and their return policy is very good.

Very overpriced but its saving grace is that they probably have what youre looking for. If money is no object its a good place to find what youre looking for.

Qiick and courteous service.

Nick was very helpful and extremely knowledgeable with all the coffee machines! Thank you!

Bad customer service. Workers seem to tend to the more affluent customers. Or more so give better service to customers who LOOK more affluent. Go to Crate and Barrel. They at least try.

Was looking for a special type of noodle strainer. Sales associate was helpful. Unfortunately the item shown was a different then I was looking for.

Don’t buy clearance items from here. They don’t work and WIlliams-Sonoma won’t take a return. Spent $120 on fryer that will not work and they say I have to pursue with manufacture. Poor service to deal with your item you sold.

Great sales help here, Kristen is so knowledgeable.

Another bad experience as with Pottery Barn customer service non existent! Went to Crate & Barrel where we had an excellent experience and found everything we needed!

Hard to find parking nearby on weekends. Staff not very helpful, especially when picking up online orders. The lady at the checkout counter gruffly asked me to place orders over the phone next time so that the store would get credit. Not sure why. Ive placed other pick-up orders at different locations and never recieved that feedback.

I walked in here looking for a spoon to baste a steak with and met Michael who works at the university village location. He not only helped me find the right spoon but he gave me a step by step tutorial on how to properly cook a steak. Im writing this review as i eat a step i made with Michaels help. That conversation made my entire week and I’ll definitely be going back to williams-sonoma in the future for my cooking needs.

Awful customer service and after purchase support. The opposite of REI or Amazon. If your item is defective be prepared to have to return to the manufacturer.

Solid as a rock, selection and service. The customer service dude in the knives and electronics area was off the chart knowledgeable and helpful. I wish every retail company was as good as Williams Sonoma.

They have a nice selection of quality towels and aprons.

Large store with good display

Went in with a friend to obtain gift. We got what we were looking for. My friend payed with the women that was helping us out. The women begins to wrap the display and we were confused because we should be getting a brand new product. Once asking the women she seems confused and let’s her co worker know about getting a new product. It was around 8:20 when paying she says she’ll go back to get the product so we wait around the store after paying she comes out around 8:45 ready to clock out apparently had forgotten about us and didn’t know where the guy helping her went. She went back to check before clocking out and after a few more minutes returned letting us know that the product was actually all out. She said we had 2 options either take the sample or get a void and buy a new one online. She said she was gonna have someone else help us because she really needed to clock out and leave. What upset me was the fact that we had to wait 45min to find out that the product we were looking for was not available and that the women helping us was in a rush to clock out. We ended up just getting a void and not spend another $150 on the product. As a server I think they should train staff about making sure product is available before purchase and two not to rush out because you need to clock out for customers that are paying a decent amount of money. We ended up buying at Ms. Cooks where service was a lot better!

My most favorite thing here is the Italian Scarpato chestnut panettone. Very good, a little expensive $49, but worth it for the Holidays! The peppermint bark is also very good! I also like the electric water kettles and toasters, Fellow, Breville and Sweg. Great place to discover new things for the kitchen and not just.

Nice place. Great selection!

I love their workshops

Wide selection of decent quality products. Items are a bit overpriced. Buying things on sale is the best to go. Good place to buy households items for gifts.

Got charged twice for a microplane. When I called to have the extra charge removed, I was lectured about keeping my receipts and told Id have to come in in person to get my money back. That is simply not good customer service.

Well organized, clean, friendly staff. If I dont have something that I look for, it still nice place to look around. They also offer tasty espresso

LOVE SEATTLE WILLIAMS SONOMA!!EMMA ROCKS!! and the rest of the team.

Wonderful

I am giving 5 stars because of the really excellent service we got at this location. They go out of their way to make sure everything is easy for you, very helpful. There is another Williams Sonoma about the same distance from my home but guarantee this is the one I come back to next time. Good job!

I feel cheated. I bought an incurably leaky cocktail shaker there for $50 - one with 100% 1-star reviews, I later discovered. No big deal in itself; its my experience with W-S regarding it that was truly awful.I was convinced by an employee to buy the thing right before I checked out. This was right before the pandemic closed all the W-S stores down.I tried three times to call customer service about returning it, since I could no longer go to the store. I hung up each time after waiting 30 minutes.I hadnt been too worried - one reason Im willing to pay $50 for a cocktail shaker is because premium stores like W-S are always reasonable when it comes to returns: surely, for a clearly defective product that couldnt be returned because all the stores were shut down and the customer service line was not serviceable, W-S would accept my return once stores reopened.Not so. I was told when I called that I could not return the item because more than 30 days had passed. Good for W-S, making a quick $50 on an entirely useless product! And I see its now on a final sale, which means new purchasers cannot return it at all. Clever move!But also, too bad for W-S: I dont do business with thieves.

I really enjoyed myself and is a great place still

Love this store 😁 Was greeted with friendly staff,offered us cocoa,and told us of sales going on in the store. Let us browse without the heavy sales.. reasonable prices. Will come back mist definitely..Happy Holidays

Store is extremely clean, staff always ask whether or not I need assistance. Seriously love the store and its concept.

They are very nice and organized. Close to bus stop near the University great place for anyone to stop in and learn something new about kitchen needs .

Nice people and lots of stuff to look at and get ideas from.

Nice products. Terrible customer service.

Ah, I could live another life as a professional chef with a kitchen and dining room stocked 100% from Williams-Sonoma. Always immaculate visual displays, outstanding quality, and plenty of inspiration. Keep up the good work!

Unhelpful staff. Bought an item that subsequently broke. Brought it back. They could see my purchase in the system but refused to do anything. Don’t buy any type of appliance here — if it breaks after 30 days, they won’t even give you a store credit.

The staff is so helpful. We were tying to decide which skillet would be best for our needs and David gave us lots of useful info.

Encountered super rude employee when went there for returning a purchase.

Very attentive staff, great varietyof stock. 10/10.

Their new location is great. So much bigger and much more inventory.

Super rude employee when trying to return a product

Horrid customer service. I bought a universal All-Clad lid online. It did not fit as promised. I live 1 1/2 hours from the nearest Williams-Sonoma. It took me a few months to get down to store to return- figured since it was brand new in the box- still in the catalog and store it wouid be no big deal to at least get a store credit. The store manager was so rude to me. Acknowledged it was brand new, and still being sold but said he would do nothing for me. I asked for manager, he said he was the manager. I asked for a corporate number, he handed me a card, slid the box at me and walked away. Not another word. Lost a customer over a $28 lid. Never mind I had bought a $1700 set of pots from them. And have been a frequent customer for 20 years. I will never shop there again.

Liked it. Reminds me a nice Macys, TJ Maxs. And a Pier 1

So I was given this house-branded W-S Thermoclad skillet as a gift. Despite no abuse, it has warped. It came with a lifetime guarantee. When I took it in for exchange, I was first told it could only be returned within 30 days. When I pointed out the lifetime guarantee, they said not without a receipt.This is crazy crooked. ONLY W-S sells this pan. It was purchased new for me at this store. I dont have a receipt because my giftor didnt provide me one, but Im the one and ONLY owner of this pan.W-S obviously thinks its lifetime guarantee is only good for them, not the consumer.

When returning a gift I expect to receive the amount spent and not some in-store debit card. That practice is a SCAM and an automatic deal breaker for my family. This is what people really despise about big corporations. Goodby.

Always beautiful things in this store!

HUGE store, the staff is really friendly and they sometimes have special events like pop up markets.

Very cool appliances, some in use showcasing various foods of these specialty appliances.Very friendly staff

Newly remodeled store with most appliances on display shelves lining the walls

On sale day couldnt find anything to buy. Too trendy.

I visited to return a very expensive Breville coffeemaker that continually jammed. Left it with the manager - who was an absolute jerk - totally not helpful.

Bigger and better than the previous location at U Village ...

Great collection of kitchen utensils and gadgets

Nice wide selection.

Always great finds and fantastic quality items

Fantastic sales staff.

Very helpful and friendly staff

Poor service poor selection, clearly staff did not think someone in a T-shirt was worth helping

Awesome kitchen ware

Very helpful staff

My version of a candy store.

Pretentious

Fun

Great management!!!

Excellent clothes and attention

Great good stuff. I was struck by the electric oven for cooking pizza. I have never seen ovens enlarge it to reach 400 ° C in Italian. Too bad not being able to take home

Obviously, for people passionate about cooking, Excellent!

Very beautiful autumn scenery

Very nice

☺😜