Mel and Paula are helpful new assistants here with great enthusiasm. They provide sensible advise, useful information and detailed instructions. If they had more experience in the practice of activation and authorization between old and new cell phones and more patience on revising the Verizon account info, I would score them 7 stars (if Google has it). In total, they are both already showed wonderful and fantastic behavior as new staffs. Keep it up!
Great experience my Mom and I were in and out in a timely manner. I was surprised at the teams eagerness and enthusiasm to help as it was close to closing time. Kenny was great walking me through the process on the kiosk. Nak, Mel, and Paola where grabbing product from the back confirming available colors etc. and answering my Moms questions. I was impressed by their team dynamic. I recommend this store to anyone looking for great yet speedy service.
Mel and Shayna were very helpful in getting my service switched over from AT&T. They were kind, efficient, and knowledgeable. I will definitely head back next time I need assistance with my phone or service. Thanks!
Yesterday, I went into the Verizon Express store to buy an Apple Pencil. I was helped by Paola, Mel and Nakea! They were informative, helpful and the new express concept is really neat. The monitors and big interactive screen in the back of the store make this an exciting store. I was in and out of there in no time and I recommend this store to any Verizon customer! Keep up the good work!
The idea of getting out of a cell phone store in under thirty minutes is not what I was expecting, when they handed me my new device and said there ya go, everything I needed was in the bag and if I had any common sense I could figure it out, ( not actually said by anyone! ) because it’s true! I have common sense and I’m very excited about that plus I’m super pumped to have such a great crew and team to help navigate my Verizon hurtles if they come along! Customer service was like 1000 out of 10 thanks for making this experience a great one! I love my blue iPhone 12 Pro Pro Max
Great staff, helpful and kind. The store was not at all crowded when I went, very pleasant shopping experience. Thank you!
I had a great experience with the team at this location! Naz especially took great care of me and Im so glad that I left with the new phone I was hoping for and all of the accessories I needed. Thank you so much!
I came in to this store to buy a Apple Watch and the whole team (Mel, Simayah, and Kenny) we’re absolutely amazing! So helpful and friendly! They helped me get my Apple Watch I was in and out of the store super fast. Very satisfied and highly recommend 🔥
10/10 would recommend! I stopped in for a quick purchase and the ladies were knowledgeable and friendly.. Thank you for making my experience one to remember!
I just had a awesome experience at this Verizon express store. I had to drive 90 miles to pick up a new S21 ultra, they were incredibly friendly and helpful. The speed and efficiency of service was unbelievable, I would 100% recommend this location, for all your verizon needs. Thank you Simayah, Mel, Tyrell and Rheagan you made my day more wonderful just meeting all of you, keep up the tremendous work.
Simayah, Kenny and Nak were just awesome! So helpful and patient. Glad we went when we did!
So great! Simayah, Mel, and Kenny at Verizon Express were so kind, helpful, informative and speedy (I got there *right* at closing and I had several questions that needed answering) and they were such a fun bunch! I will go back again in a heartbeat with any issues or questions I have. Parking was remarkably easy for a Friday evening but it could be that things have been closing down again lately due to covid. Still, it was a surprisingly easy trip that felt like it could have been ten times harder...but wasnt 😅.
All I can say is this Verizon Express location is one of kind...in a word awesome! Kenny, Nakea, and Simayah all worked together to make sure my complicated upgrade, trade-in and family military plan revisions all went through without a hitch. That might sound like what you would expect to happen but no one at the Northgate, Aurora Village or Lynnwood stores had any idea as to to how to resolve these things. This store reminded me of the way Verizon used to be; number one in customer service. Way to go South Lake Union Verizon!
Best Verizon store experience by far. I wish they all were this helpful. No pushy, uncomfortable sales tactics (buy a million accessories)- just super friendly and helpful service. Will definitely only use the express store going forward!
Nak, Dasia and Mel were helpful and efficient. They took time to explain options. The store doesn’t have wifi available- which was a bit weird for a communication store and disruptive to our efficiency. I would love to see Verizon fix that. Otherwise it’s a great shop with a delightful team. They have a customer kiosk and can do same-day phone upgrades.
Excellent service, thanks to Mel, Dasia and Nak for helping me and staying over the closing hours due to a system error that wasnt letting a purchase go through
Simayah and Mel are absolutely helpful for getting my mobile plan work!! Simayah is extremely patient helping me with all the set up stuff. The staff with beautiful blue hair (sorry I dont know her name) is also wonderful helping me!!! Amazing stuff here and great experience talking with all of you.
Outstanding service!! The staff were attentiveInformative and educated about goods & services. A1 experience!! Thank you Verizon Express team. Located at 8th Avenue Seattle Washington
I knew the phone I wanted when I went in, but they were still awesome to work with. They walked me through every step and it was a flawless purchase. They were all very friendly and wanted to take care of me as a customer. Compared to other Verizon store interactions I’ve had, I would easily recommend people go here for top notch service!
Best Verizon customer service Ive ever gotten. If you want to avoid the typical Have you tried turning it on and off stuff, come here to get clear, fast, and friendly service!
Amazing experience at the store today. Promptly helped me get a new phone in a efficient and timely manner. Really friendly and resourceful, 10/10 would come here again.
The people/service arent/isnt bad or anything. Just wanted to note that the express is a very bare bones store so you cant get a sim card here. Also if you were wondering, theres no public wifi either.
Just wanted to give a big shot out to my Favorite Verizon store. They are well Knowledged and provide phenomenal customer Service With Gorgeous smile. Never have I not had a great experience at this Xpress store. They are my one stop fix it shop! Shout too- nak simayah paola dasia
Walked past this store a few times and finally went in today. Quiet store and well staffed with super friendly and helpful people. Kenny and Reagan were awesome helping me and my partner out today. Would totally go to this store again vs. the busier ones downtown, Thank you Kenny and Reagan!
Verizon Express is a very convenient Verizon location in the busy neighborhood of SLU. My cousin lost her phone and conveniently got herself a replacement in less than 15 mins. The staff were accommodating and friendly - and this coming from an AT&T customer. Verizons customer service is definitely better.
Well today I really needed a charger and I saw a Verizon store which was exactly what I needed. I showed up at this store and was instantly approached by Mel, she helped me pick out the right charger and Kenny and Simayah helped also to pick out the right one for me! I ended up getting two types of chargers for my phone! They were all so professional and friendly! I really enjoyed this experience! Definitely would want everyone to come here and check this place out!
Very friendly and helpful staff - helped me fix my SIM card issues painlessly! Highly recommend
I’m from Texason Seattle on vacation. My husband and I stopped in just to see if they had a sim key so I could switch back to my iPhone 12 mini. We were blown away at how friendly, welcoming, and inviting Mel and Reagan were. They got me a sim key, no problem. But then they started chatting with us and giving us suggestions on restaurants and sites to see. “Above and beyond” is an understatement. Southern hospitality could learn a thing or two from these Seattle women. They will forever be another great memory of Seattle. Truly glad to be a Verizon customer. Thanks Verizon Seattle xoxo
Simayah and the crew were awesome helping me get set up with my new phone, thank you!
I came into the store with tons of questions about my family plan, a potential upgrade and help replacing a broken phone. Simayah, Paola, Dasia and Rheagan were all so helpful as they broke down all my questions I left with all the answers I came in to get. They were also patient explaining things that I didnt understand right away. I cant recommend this location enough. Replacing a phone and working on a plan can be a miserable experience, with this location and these team members, I was in and out with a new phone and a better understanding of my plan in less than 20 minutes. Need a new verizon phone? Go here.
Best store Ive been too I just flew in from Denver looking for a case and I was greeted from the most friendly workers Ive met since Ive been traveling, Thank you Dasia, Mel, Simayah, Paola and Kenny! They were really helpful with all the information provided definitely recommend. 10/10
Nak, Simayah& Rheagan, all jumped in to help me with my cell & data issues that i had been struggling with for two days. They were awesome and on top of the issues! My confidence in Verizon has been restored!
Walked in the store today with a little bit of a messy situation. Dasia and Raegan not only went above and beyond helping me, but also took the time to explain to me how to use the app and had a truly pleasant conversation while waiting for my new device to be ready.They both have a really welcoming and professional energy. Will definitely come back .
Highly recommend this store over other Verizon locations!!! I went to this store after visiting two other stores and they were by far the friendliest and most helpful of all the Verizon employees I had spoken to! I was picking up a phone for a business account and although we encountered some setbacks (to be expected as I had had to go to multiple locations), both Dasia and Tyrell were helping me every step of the way to ensure I was able to do what I needed while I was also in a time crunch! As someone who is in communication with various Verizon reps weekly, I can honestly say they were not only some of kindest but also most helpful associates I have worked with in the last 3 years with Verizon. I will definitely be going to this location from now on when I need to go to a store downtown!! Thank you Dasia and Tyrell for making my rough morning into a wonderful day with your excellent service! You both give Verizon a good name for sure! :)
The service was to notch and by far the most pleasant and easy experience I’ve had at any cellular store. I came to them with a pretty complex problem in switching phones amongst other issues.The staff was knowledgeable, helpful, and extremely friendly.I will only be going there from now on.Tyler
I had a weird technical issue when I ordered a new phone for pickup, but Mel & team were incredibly patient and helpful while working to help me figure out what went wrong! They were on the phone with customer service on my behalf for an hour or more and though we couldn’t sort it out that day, I came back the next day and they were able to send me home with my new phone. I wish I needed something more from this store because they were such a pleasant staff to work with!
I stopped in because I was wanting to get off a family plan and onto my own plan and wanted to upgrade. I had the best customer service here than I have at any other verizon or place in general. Nak, Simayah and Rheagan were so welcoming and AMAZING! So knowledgeable and made the process fast and easy! If you need any assistance I 100% recommend you check out this location. I will definitely be going here for anything else I need. Thank you all for all your help and making it an enjoyable experience!! You are an amazing team
The crew at Verizon Express took the best care of me and my needs!
The team at this Verizon Express is absolutely amazing. I got a new unlocked phone from outside of Verizon and wanted to activate it on my existing Verizon line, but needed a new SIM. I got to this Verizon location around 5:00pm and the team let me know that I would have to go to a full service Verizon location to get just a SIM by itself. Not only did they call the downtown location on my behalf, but when that location told them all of their appointments were booked for the day, the team at the Express store said to me well youve been here for quite a while trying to resolve this, so we are going to figure out how to make this happen today. For the next hour and a half Mel, Dasia, Simayah, Nak, and Tyrell called customer service and managers probably 10+ times figuring out how to help me get a SIM card that day. The team was finally able to figure it out and get the new SIM activated for my phone and I am so so blown away by the way these 5 individuals went above and beyond to help me fix my issue. THANK YOU DASIA, MEL, SIMAYAH, NAK, AND TYRELL!!!!
Rhegan is the sweetest Verizon employee ive ever encountered and ive ben to alot of versions. So helpful and made my day better just by how kind she was, Tyrel was also amazing, super friendly and very helpful. Great experience today
Great customer service, the whole team helped and went overboard to make sure our experience was outstanding. Thank you Rheagan, Tyrell, Nak & Mel.
Great store and helpful stuff. Thank you
Extremely helpful employees who were patient with us as we navigated the touch screens which unfortunately were lagging quite a bit
Simayah and Dasia were very helpful and honest good customer service and treated me like a person not a number or a old fool!!!😀😁😁😀 I will refer my future associates to this location for cell phone business😀location 8th avenue location thank you young ladies 🤗🤗
Nack and the team were ON IT and hooked me up with exactly what I was looking for with zero wait time. 10/10!!
Super friendly staff and very attentive. Ample street parking available too!
Best experience Ive ever had at a Verizon store. Great neighborhood spot!