Great experience from start to finish! They worked very well with my insurance from At&t and had my phone in new condition within 2 hours as promised. Kenna was very helpful and personable. I will definitely be using this location again if I ever need my phone repaired.

Second time I use this place for my broken screen on my Note 20. They are quick and professional. Prices are competitive.

Super nice and helpful and professional! My iPad froze at the Apple logo. We went to Apple store and the Apple staff said they couldn’t fix it and asked us to pay $499 to get a new one. We were so sad and disappointed and decided to give it one last try at uBreakiFix. Surprisingly, Kenna at uBreakFix just fixed it in 2 minutes!! OMG this made my day. Thank you so much Kenna thank you so much uBreakiFix!!🌟🌟🌟🌟🌟

Excellent service!!! Very friendly and very knowledgeable personnel - Thanks

The service was pretty standard in terms of price, and my phone was fixed (screen replacement on an iPhone X). I wasn’t notified when the repair was finished, so I just went in and asked, and apparently it had been done for a day or so. Could have been an error with their email system, but I got the initial email and the receipt for the repair just fine.

What a wonderful place! I didnt need an appointment, just walked in and told them the problem I was experiencing. They said it might take up to 72 hours, but it was done by the end of the day! Kenna was my technician and did a fantastic job. I am so thankful to have my phone back, good as new! Dont hesitate to come here, these folks are the best!!

Went into the store due to my laptop pencil being jammed into the computer with no way to pull it back out. Within ten minutes of being there, not only was my issue fixed, but with no charge!Highly recommend this place, you’re in good hands

Enna did a thorough job inspecting my phone and determined that it didnt require a costly repair. Instead they did some simple work and my phone was as good as new!

I command the person who was at the front desk today, they have the patience of a saint. Dealing with people who take 10min to agree to unlock their phone to get it repaired sounds excruciating, but they did it with good humor. Im a little disappointed that having a 10am appointment, I still had to wait 30min to drop my phone though.

Well, I walked in expecting hidden fees and a lot of B.S talk about tech fees and such, but they gave me a price and stuck to it. I paid exactly what I was quoted and my phone works perfectly. They gave me options for the fix some cheaper and some more expensive and I felt very informed and taken care of. I have an iPhone 11 and it was a great experience. THANKS GUYS!

Pretty miserable right now. Came in on June 4th, got my tablet looked at, and they said they would be able to order a new screen and get back to me in two weeks.I didnt want to rush them because they were very friendly.TODAY, 57 days later, I call and they say that THEY WILL NOT BE ABLE TO ORDER THE PART.I wonder how long ago they found that out? I dont know, because they did absolutely nothing to inform me of this. Apparently, their system sometimes has trouble with that, even though their system did send me two automated advertisement emails in the meantime. So, dont expect reliable communication from their end.Because I have waited nearly TWO MONTHS the damage to my screen is even WORSE than when it was first broken. Patience is not a virtue, it is a sin.Im sure they do great work, I just wish I would have been able to experience it. Moral of the story, dont give people a break. They dont deserve it.

Kind, helpful and easy. Had my warranty covered repair back in 24 hours.

Great customer service. I never leave ratings, but I had to because Im so impressed with how helpful they are! Worked on replacing my phone screen and helped with computer issues as well. They arent trying to scam you, just tech savvy guys trying to help.

Super helpful, amazingly friendly and helpful staff. They offered me Home+ insurance and it saved so many troubles in regards to temporarily changing the screen of my Note 10 plus to transfer some sensitive data.

Came here since they were an authorized Google repair partner for my Pixel phone. Made an appointment online but I dont think it was necessary as there only 2-3 people ever in line. Just street parking in the area and wasnt too hard to find.A bit slow of a turnaround (quoting me at 48hrs) but they seemed to be quite busy with repairs. They were communicative over email and phone, and did express empathy to me and other customers I witnessed.In the end, they were unable to fix my issue, citing a motherboard replacement would cost more than the phones worth, refunded the charges, and gave me some good next steps. I would consider them again for any future issues I might have.

Excellent service! Quickly resolved the issue with my phone - and no charge! Highly recommend uBreakiFix

Went here to fix a cracked screen on my Pixel 5. They were able to fix the screen but messed up the front camera in the process. Very poor repair quality.Update: I went back to get the camera fixed. They were able to fix it fairly quickly. Turns out they forgot to get rid of the plastic covering under the new screen!! Bumping this up to 3 stars since they fixed my issue.

Great service with Ben. In and out in five minutes with my phone fixed. Didnt even have time to pay for parking. Gotta like that!

Awesome customer service and staffing. Very friendly and willing to help out in any situation you have. These people knows how to take care of people. Recommend this place if you want to get your device fixed. Very quick and high quality service.

Very kind, helpful staff. Theyll help you find a solution.

Set up and drop off was easy and i got my phone back in a few hours.

Super convenient and very helpful! Had a very quick turnaround and was very helpful when dealing directly through my Verizon insurance.

Ben was great and fixed up my pixel 2 phone just like new. It was such a stressful event to have my phone break. I was in good hands with uBreakiFix.

Great service. Easily fixed the minor issue on my phone.

Came in with a small cosmetic issue (the bumper was coming off my PC) that I could not find a fix for anywhere.I didn’t really want to go through a whole process to get it fixed because it was such a small issue, but I brought it in and they fixed it right up in like 2 minutes! No charge, no hassle!I’ve come before for screen cracks and stuff and they’ve always been pretty good, but very grateful they were able to help me out in such a quick and efficient way!

I had a great experience and they were quick on the root causing my laptop issue. Highly recommended

They were really on top of their things and super easy to work with. Got my phone In and out in no time

Ben helped me with my old iphone SE that had a broken screen so that I wasnt able to enter my complete password. After I bought a new iphone, I expected that that the Apple store could nevertheless transfer my data, including my extensive music collection(there is so much that doesnt back up to the icloud!) but I was told that it was impossible and all was lost. Ben was able to give me a new screen, make my phone work again, and then transfer all of my apps, music, notes, etc to the new phone. My appointment for this work was prompt, the price was great, and Ben accomplished it quickly. I was very impressed!

10/2/21: I dropped my Pixel 2 and the screen stopped working. I looked up ways to have it repaired and this place showed up as an Authorized Google service center so I made an appt. They had the part and was able to fix my screen within 4 hrs. Cost $150.

This place should change its name to you break it we have no clue what were doing and have terrible customer service. I made an appointment to bring my phone in 2 days in advance. I received an email asking me to call with more details, so I called the store to provide those details and my passcode to get into my phone. I was told to bring the phone in the next day and that they would keep it for 3 days for diagnostics. My partner brought the phone to the store and was helped by Nick, who says hes the supervisor there. He was turned away because Nick said they dont deal with software issues. He was treated very rudely and Nick was very unhelpful. When I called, Nick answered and said that he remembered the conversation with my partner that day. He remembered it so well that, when I referred to him as my friend, he felt that it was important to correct me and ask, Was he your partner or your friend? Nick never asked my partner for my telephone number so he could look up notes from my conversation with their representative the day before. Nick ultimately told me that all they could do would be to wipe my phone and do a factory reset, which he said I could do myself. He also told me that Samsung is not providing them with the technology they keep asking for to service phones like mine. All of this should have been communicated to me when I called the day before. Instead, my partner wasted a trip there and I wasted a lot of time which could have been used trying to get my phone, which I need very much, fixed!

As most people nowadays I rely on my phone for work and managing my personal affairs. David and team had my cracked screen repaired and back to me in an hour. Great customer service upfront!

My mom got locked out of her phone by not remembering the password and a factory reset was impossible without the password. Samsung directed me to this gem of a place and they fixed it! Im so grateful! They saved me from having to buy another phone.

Was able to get my phone charge port cleaned free of charge. Very friendly and professional customer service. If I ever have another phone problem I know where Im going!

Broke my phone and needed an emergency repair same day. Jesse heard my concern of needing a phone for communication and took care of getting it repaired same day. Excellent service and great work done. Highly recommended.

I brought my precious iPhone in, prepared to leav it with them however long it would take to get my lightning port “tight” again so my cables would stay put. But the fellow behind the desk came back in three minutes and said it was fixed, that it just needed a good cleaning. Now, I tell you I’ve been cleaning that port but there must be some skill involved and this guy got a bunch of fabric detritus out. Now the cable attaches as snug as when the phone was new!!Great work!!

Had given my iPhone 10X Max for water damage. Turns out I had to change the screen too as in order to repair that. So spent way way more money than expected. My phone got repaired with all the data (main thing I was worried about) but my display is not 100% fine (screen shows a weird color when content is darker color). This wasnt a problem before. I was told that their no guarantee on water damaged phones performance but having replaced a new screen this should not happen! I wonder whether the screen was not displaced correctly by them or they used not good quality screen. Due to this, I would suggest anyone to look at other shops when repairing devices.

I had an awesome experience here! My phone was sending the error moisture detected for 3 days already and didnt allow me to charge my phone unless was wireless which takes for ever, 1cy fixed in less than 4 hours!! Im extremely happy that I can finally charge my phone!

Quick, reliable, efficient, and with great communication! Cant go wrong! Service was wonderful (and consistent, as I am a repeat visitor...much to my phones dismay.) Thank you!

I took my iPhone in after its charging port stopped working. David, at the desk, took it in back to look at it, and after five minutes came back out with it working perfectly, and didnt charge me a penny. Turns out it just needed to be cleaned out by someone who knew what they were doing (I tried myself, but to no avail).I definitely appreciate their honesty and integrity, and their attitude. To be frank, they totally could have charged me for a charging port replacement and I would have been none the wiser since thats what I thought I needed. But they really seem keen to be good neighbors and serve their community (I know every company says this, but these guys actually act like it). I also appreciate how quickly I was helped - I walked in without an appointment and was helped immediately. This is where Ill be coming for all future phone repair needs.

Very quick and helpful when restoring my phone, I recommend coming here if you need a fix!

Great stuff! Brought in my Pixel 4 to fix a battery issue. They were super knowledgeable on the issue, turned it around in just a few hours, and the phone was all good and ready to start using again right away. Tech I talked with (Mason?) knew his stuff. Professional, fast, effective, cant ask for more than that! Would definitely recommend.

They were able to retrieve my data on smashed phone by replacing the screen, smart switching to my new phone, and putting the old screen back on for 88 bucks when other data retrieval was quoted at 1,500$. The u district shop is very busy and they are slow because of it, but I cant recommend this company enough. The staff is very social awkward (Ive dealt with three) but what can you expect from computer nerds.

I had a charging port issue with my Pixel 3. Turns out it was because of dust build up. Staff was extremely helpful and Jesse was able to fix it in a few minutes!

Super fast service, very friendly folks and the insurance procedure was easy to navigate with their assistance!

Quick and friendly service both times Ive needed my screen repaired! They got my back in the game very fast!

I brought in my phone after issues with it charging, turns out it was compacted dust and debris that they happily cleaned for free and explained how I could clean it in the future. Great service!

I’ve been using uBreakitFix it for years. Always does a great job super cheap great repairs. A great alternative to how expensive Apple can be for repairs. I’ve had around 5 iPhones fixed here. A safe place to drop off your tech great security. Highly recommend it.

Service was awesome!!! Very kind and friendly. Fixed my broken screen same day!

Easy and quick service. Good quality repair!!

Impressed! fixed my phone (screen touch issues) under warranty at no cost to me. new screen is perfect and looks like it was never worked on. flawless!

Super quick! Same day no appointment needed. Do recommend.

My laptop had been dead for over a month - no lights, no fans, nada. Left it with ubreakifix for three days and David had it up and running (operating faster than it had in a year)! A huge relief, really appreciated David’s excellent work and warm, professional demeanor!

Friendly staff and very accurate estimate for fix schedule!

To the Manager of Mason, I just talked to him over the phone about a repair. He was amazing! He was patient, technically proficient, more interested in good service than anything else. He answered all of my technical, procedural, stock and cost questions. He even informed me of things I was not aware that may be an issue (customer repair queue). I will recommend this shop any time I can just based on this one interaction. He handled a highly knowledgeable, highly technical, detail oriented customer as cool as the other side of the pillow! He deserves a raise... ;-)

It took them 2 days to switch out my motherboard to fix my charging port. Usually im afraid of going to repair places because of being upsold or given repairs I dont need, but there was none of that here! Crosby attended me, he was helpful and super nice!

Great people...stayed late to fix my phone when they didnt need too🙏🙏🙏

Outstanding service and courteous employees.Fast turnaround. Great Samsung warranty work.

Problem solved. Quick and courteous.

Whoever fixed my phone damaged the bezel and didnt even line up or glue the screen correctly.

Kena was super helpful and my screen protector looks great! I love going to this local Udistrict spot

Installed a glass screen protector for me for $20. The service was quick and done well

A friendly knowledgeable crew that brought my Samsung back to life as good as new. They shine with technical skills that reach from the appointment process through the final results.

Kenna did an awesome job on my screen. My phone looks brand new!

Had my repair kit in stock great place I recommend them!!

Great, works, fairly priced (market scale)

Jesse and David is awesome .. Called in asking for repairs on my galaxy fold was told itll be $150 parts in stock.. David says bring it in and it would be done in 24hrs turn. Call back the next day and phone is ready to be picked up and fixed for free...FREE... these guys rock.. I never get anything done free...will definitely be coming back.. not because of the free repair..but the awesome service I was given...Than alot Jesse and David..

I needed a sim card tray. They didnt have what I needed, but he did recommend another place

To the entire Seattle team at uBreakiFix,I had the best experience with my Samsung black screen issue. Even after trying to work with both T-mobile and Samsung while under warranty, didnt offer the solution I was looking for. Just had a baby daughter 6 weeks ago and had hundreds of photos/videos that wasnt backed up. Samsung wanted me to hard reset before sending back to them by mail, which was not ideal to lose all my pictures. T-mobile couldnt do anything at all. Thanks to the team here, was able to bring my phone back to life and all of my content was saved! Also, they partnered with Samsung so I was covered, free of charged. Was willing to pay for this service!

Really friendly and knowledgeable staff. They replaced my screen for free when it was warped in their diagnostics process, and fixed my phone camera issue within 24hrs.

Ben could have taken my phone and money for service, but instead suggested cleaning out my charging port for free. That worked!

These guys do great work. They helped me fix a charging issue with my Pixel that I’d been dealing with for years in less than 10 minutes.

Good: Friendly service, and my repair was done faster than estimated.Bad: I discovered when I got home that while replacing the LCD on my phone they seem to have blown the speakers in the process somehow, causing a loud crackle when I play audio through them. There was another guy there who had a problem with his repair too, though they were quick to fix it.

Great service and very kind.

Super friendly and down to earth, good hours... best spot in the u district

Super fast repair. Very friendly!

Wow, this company was so honest!!! My husband gave them his phone but it was too water damaged to repair. He never returned to pick it up but a year later he thought hed check to see if they still had it. I thought, thats silly, of course they dont have it. Turns out they did!!! I love that they were honest enough to say they still had it and they would return it to him, no problem and no charge! We got the phone in Madagascar and because of the pandemic we werent able to return for a visit and havent seen our daughter who lives there for over a year. Its more a sentimental reason for wanting it back but I really appreciate that this company was so nice about returning the phone. Few businesses these days practice with integrity and honest (its more about what can I get out of it....) Thanks for being one that does! I would recommend you guys highly!!

Awesome job- love these guys

Did an amazing job fixing my phone, great customer service.

Took my sons switch in for a new charging port. They fixed it quickly and sent it back to us. We put it on the docking station and it wouldnt connect. I called the store they told me to bring it in and it would be covered under warranty. Then today they call me and tell me there is water damage to the charging port so my warranty is void. My kids werent even able to charge it when it was sent to us. I told them and they said as a courtesy they could fix it for parts cost $29.99 but it wont have a warranty any more. So I paid $99 to have the charging port fixed and the repair they didnt work so now they want another $30 to fix the same thing they told me they already fixed!!!

I just needed a screen replaced on a used phone I bought, they said it would take one or two days... I got it back the next day, it worked great with no more problems, thanks to Jessie!

I was told my phone would be ready Friday. I drove 1 1/4 hrs to find our it the replacement part was defective, and they would be able to work on it Tuesday. I took the phone & said I would return Monday. On Monday, they told me the part was on back order, and to return in 2-3 weeks. They had my info, the could have called me and told me that there was a change so that I wouldnt have to waste time and gas on a two 2 1/2 hour round trips.

Very professional and great service!

At the moment, feeling a remarkable level of gratitude and respect for the professionalism and efficacy of the team here.Top to bottom, they were deeply knowledgeable, reasonable, consistent and transparent in the pacing expectations that they set, and delivered results far sooner than they had anticipated.The issue they (specifically Tommy) miraculously remedied was specific to a device that - had they not delivered on a Hail Mary mitigation - would have substantially impacted my professional world. In the midst of a global pandemic that has prompted many professionals, like myself, to further rely on access/information isolated to our mobile devices, it was a tremendous relief not to have that stripped away.Oh - to add a sidenote that highlights the quality of this team (and individual), Tommy used a microscope for a precision exercise that was key to resolving my issue.

First google review ever because this place is just that terrible. Heres the organized list of why you should go elsewhere:- Estimated repairs would take under 24 hrs, took almost 2 days- Never confirmed cost of repairs as requested and had phone half disassembled which made taking it home after waiting not an option.- Changed the last digit of my phone number since Ive taken a previous phone there and didnt tell me...it was a long debate every time I spoke to them just to get an update.- After no update I showed up to retrieve my repaired phone and the camera went from dust particle in the lense to not functioning at all.- After repair #2 the phone speaker no longer worked and I was reassured by the employee that it was covered under warranty....because cameras and speakers are closely related when it comes to phones.4 trips later I have a functioning phone....seriously dont go here. Go ANYWHERE else. At a

I called beforehand and was told an iphone 7 screen repair would range from $50-150 and would be a same day repair. I stopped by the store and was told the repair would be $99 and would not be able to get it done until next week. Was told the discrepancy occurred with “corporate” and that there was nothing to be done about it.

Asurion sent me here for repair of my phone which had a very cracked screen.This place was crowded and looked like it needed a major upgrade/overhaul. Anyway they did not have the parts to repair my phone, at least they let me know before I went very far. For that I thank them.So after I asked where to try next, I received no advice or checking who might be able to help. Just heres your phone go look online for another repair place. I found out by calling around that the ubrakeifix at Alderwood mall could help me. They assured me that they would have my phone completed by that day. And they did In under two hours. My phone was like new.I will never go to university blvd ubreakifix again. It should be condemed. I will go out of my way to Alderwood mall to get any broken things repaired.Also I usually never leave a review but I felt that this one was warented.

They fixed by brothers Nintendo Switch in record time. I apple that because now he is not using my stuff. If he breaks it again my Dad will bring it back to you real fast!!!

Quick and easy. Price was a little more then half that of Batteries Plus quote.

Fixed my iPhone 12 Pro Max for about 490 after it got run over by a garbage truck. Awesome work!

David fixed my pixel 4 super fast.

David helped me, this place is your go to for broken phones and computers super helpful!!

I’ve had my Pixel XL and Pixel 2 serviced here (i.e. screen and battery replacement). They give very accurate time quotes. Also, they have great customer service. I was running late past closing hours and they waited for me. Special thanks to Corey and staff!!

Great staff, good repair job, authorized repair location for Pixel phones. Took a few days because of low staff due to Covid, but previous times Ive been have been quite speedy even for things like a screen repair and rebuild. Overall Im really happy with the service.

Be prepared for long wait times. Easy to book through Asurion but unfortunately they are currently understaffed and processing time on cracked screen repair is 24-48 hours. When I came in last week, the processing time conveyed by staff was 4-5 hours. I was unable to get my device repaired through uBreakiFix as I need my phone for work and 48 hours is not workable.

I had an issue installing a new memory DIMM, Tommy diagnosed a likely scenario over the phone. I took it in. Rather than having to wait 2-3 days, the new DIMM just needed reseating in a very tight spot and was ready in a couple hours at no charge Thanks to Adrian for that. Excellent technical explanation, great operation. Highly recommend uBreakiFix.

Very helpful, both on the phone and in person. They let me know exactly what might be wrong, and what the cost would be for each problem, and how long it would be before they had an answer for me. They called me back right when they said they would, about an hour and a half later. They had isolated the problem and gave me a quote. I gave them the go-ahead, and I had my phone back in my hands and fixed in under 2 hours. It did seem a bit overpriced to me, but the prices are fixed by Google so I cant really blame them. In-store customer service was excellent, and I even got a follow-up email making sure that everything was okay. I took off one star because when I replied to that email it was clear that the replier (someone not in-store) hadnt actually read what I said. But I will definitely return there for any problems with a phone or laptop, and recommend them. The free diagnostic is a great tool, plus they stand by their quote, and theres a six-month warranty on their repairs.

Great job! Quick and easy!

Same day service, good as new, thanks Caleb!

Horrible. Couldnt find our appointment, never even got to turn in the phone for repair. Nevermind nearly being assaulted while having to stand outside trying to make a phone call to figure out what happened to my appointment

David spent a lot of time talking to me to be absolutely clear on what the problem was, then went and fixed it in about 5 minutes. Very friendly, professional, and convenient.