This was The Ultimate Car Buying experience. I was just “window shopping” online and saw a 2021 X3 that was just perfect. A few clicks later and Joy Laydbak reached out via email at my request. Joy is absolutely incredible! A few emails back and forth a quick phone call and I was off to the dealership. Once there she was busy with another client but she came right over and handed me over to Blake Downing who was FANTASTIC! He got my trade in appraised and got me a great offer. Price of the new X3 was also a breeze. I’ve purchased a few cars and this was the most hassle free experience I’ve ever had. Oh I forgot to mention the X3 was still in transit to the dealership! So this was all done without even seeing the car in person. We agreed on all terms, I left my deposit and went home. 4 days later I picked up my beautiful new X3 and I could not be happier. If you’re in the market for a BMW go see Joy and Blake at Seattle BMW they are simply THE BEST.

Just picked up my car. Thanks to Benson Yim, we got a wonderful shopping experience. He is a very nice guy and will help you achieve good deals. He will answer all your concerns and questions. Feel free to ask him for help! BMW Seattle is also a good dealership. I do recommend taking a visit here.

Took our BMW to this location for the first time a few days ago. Our assistant was nice and took the time to explain details with me as our car needed work done. But it almost felt like we had to chase down the team to get updates on our vehicle (matters of it, time of pick up, when would it be ready etc.) if we didn’t reach out they never gave us an update.Got my car back yesterday and received it with multiple small front scratches all over the hood and yellow/red stains all over car that don’t come off unless I scratch on them, some seem to stay on permanently. I am pretty sure it was easy for me to tell because our car is white and it brings up almost everything. Not sure how they missed this. I really wanted to leave a great review but please do a better job at taking care of your customers cars because this was just a bummer.

So far our 2021 X5 has broken down completely after 10 months (left us stranded at the side of the road at night) and separately the driver door lock switch fell off inside the door panel. This is all made worse by a truly awful customer service experience. The customer service team rarely answer the phone and you have to leave voice mails that dont get returned. Instead they seem to want to rely on a text messaging which would be fine but they are sporadic at best. Still waiting to find out what happened to the X5 and when we might get it back. Would not buy a BMW again.

During my visit for doing the car purchasing process at BMW Seattle. Zach Vongprachanh(Salesperson) has provided me with a 10/10 experience, he is very polite, friendly and good communication. I recommend him at BMW Seattle. My experience at BMW Seattle dealership meets my expectations.Roger Tran

Ask for Benson!!! Best experience I have had from any dealership. Benson listened and got what I asked for with my trade. No struggle, no pressure and delivered. Ask for Benson Yim if youre thinking about going to BMW Seattle.

We came in for a used 2019 X1 and had a great experience here with Ashraf who was genuine, friendly and worked hard on getting us a price we feel happy with. We went to a few dealerships on that day and this was definitely the best experience. People there seem genuinely happy about their job and that’s always a good sign :)

I would like to thank Benson Yim for providing my wife and I with a pleasant car buying experience. He was very courteous and professional throughout the process. He fostered a stress free and trustworthy environment that made negotiations easy. Best of all I walked away completely satisfied with the final price I paid on a used vehicle!

Fantastic experience with Andy Werner. Showed up at 3:30 PM on a Thursday, drove away with our CPO X1 at 7 PM. Couldnt have asked for a better process. Will be back for our next BMW!

Ashraf was our salesman, and he was amazing! He went above and beyond, and we couldn’t be happier with our purchase! The customer service at BMW Seattle is the best we’ve ever had.

It started with an email regarding an x5 on their website. Within an hour Benson Yim had called and answered our questions as well as sending a personalized video of the car. We drove from Portland to Seattle the next morning and picked up our new car. Benson was awesome and made the process easy. He got us a good trade in value as well as a good price for the x5. Easy!

I came into the dealership thinking I knew what I wanted… Benson was SO patient with me in answering all my questions. He genuinely cared about my experience and wanted me to be happy in my choice.I also had the pleasure of working with Zach. He was patient, kind and knowledgeable in their cars.Really enjoyed my experience at BMW Seattle, I highly recommend coming here to buy your next car and ask for Benson or Zach!

Found a nice older 328i with really low miles. Message the dealership and Benson Yim got back to me within 15 min. We talked about what I needed and how I wished to proceed. Showed up and the car was ready for me to test. Less than 20 min after inspecting a very clean and well maintained car we were signing paperwork. Benson was very helpful and very insightful during the process. Was a great experience overall and would no doubt recommend him to work with here at BMW Seattle. Thank you Benson!

This was the best experience I have ever had purchasing a vehicle! We walked in without an appointment just to look, but we had Benson help us out and got all of our needs taken care of! I love my new BMW, I’ve already recommended this dealership to a few friends and family, all around they were amazing!

Work with Caden, Very easy work with him, easy comunication, got my 2022 X7 M50i very quick (in about 2 months).

Weve bought several cars here and the buying experiences are always excellent. We had the opportunity to work with Ashraf this time, and he was extremely helpful throughout the entire process. His professionalism and attention to our every need exceeded our expectations. His is a great guy - friendly and enjoyable to work with! I do recommend working with him.

I went to the deanship to look at a BMW X2 CPO. I ended up purchasing a i3 CPO instead on my second visit. Honesty was the most important thing to me when buying a vehicle. Benson was my sales person, he was honest, he took the time to explain the features, I was not under pressure. At the end I purchasing the vehicle from him because it seem like I was offered fair price.The key to knowing what is the fair price is doing your research on the vehicle prior to visiting. This should include the financing options as well. With the preparation, I was able to have a better sense on whether I was getting a fair price or not.My paperwork was handled by Blake. It was a pleasure working with him, all the figures on the paperwork were as expected, he was honest and there were no hidden fees.

Recently purchased a new vehicle from BMW Seattle, working with Benson Yim. We had a phenomenal experience working with Benson, who was personable and responsive throughout the entire negotiation and vehicle ordering process. Once the vehicle was delivered several weeks later, Benson made sure to have all the paperwork ready to go, making the entire process very smooth. During a follow-up visit to get the plates, Benson made himself available to answer any questions or concerns we with the vehicle. Overall, an excellent experience purchasing our second vehicle from BMW Seattle.

Got my Brand new X3 couple of days back and I must say I got it from BMW Seattle because of Benson Yim. I am always very confused when it comes to big purchases but benson was very patient and answered all my questions very promptly. He was very responsive on messages even on his day off and worked hard with his managers to get me the best deal.I dont want this review to be about bashing other locations but youll definitely find a huge difference in how you are treated here vs other BMW dealerships. In the end, I was at peace that I got the best deal and was happy about my purchase.

Shout out to Benson / Randell / Caden & to the BMW Seattle krew! If your looking for that A1 customer service, this is the spot! I was in & out. Definitely one of my happiest days of my life & will be forever remembered. Thank you for the luv BMW Seattle!ps i had to make a google account just to leave a review thats how good they are (;im a no social media guy haha!

I brought my girl friend in to look at cars and we were helped by Kalvin Naidoo.Kalvin helped us pick out a brand new X4 M40 and made the process so easy. He clearly knows everything about the brand and every model inside and out. No pressure he just shows you what might fit your style and taste and needs best and no pressure let’s the cars sell themselves. Highly recommend anyone looking for a BMW in Seattle to go in and see Kalvin!

We had a great experience buying our first new car at BMW of Seattle.Ashraf helped us in every way. Knowledgeable, friendly, didn’t try to oversell us and got us on the road in less than 2hrs. From test drive to ownership, the process was seamless!We appreciate Ashraf!!Beth and JeffSeattle, WA

Employee reckless driving and foul language.On 7/11/21, 11:05am i was at a 4-way stop on S. Lane Street, when i was turning left into Marynard Ave S, a black BMW i3 accelerated quickly from the stop sign on my right and almost hit me.i followed him to S Plummer Street and he drove into BMW factory.Then he came back out when he saw me and gave me ton of foul statements. At the end, a guy from BMW pulled him back to the building.

After visiting several dealerships, we finally ended up buying from BMW Seattle with the help of Benson who was super friendly and made the process quick and easy. Though some car salespeople are very pushy, Benson was the total opposite and made sure we felt comfortable asking questions and test driving the cars we were interested in. Definitely recommend calling up BMW Seattle and asking for Benson. Thanks again!

Had an unpleasant experience working with Benson. Walked in on a weekday evening and asked to test drive an M440i with M performance exhaust that was on the lot. I had purchased an M340i few months ago but liked the coupe styling better so figured I would take advantage of hot used car market and hopefully be able to trade it in and not lose much money.After the test drive, I was curious to hear how loud the exhaust would be with vehicle still parked, and the engine warmed up, so I proceeded to give the engine couple of revs. As I was doing this Benson came to driver side and told me You can turn off the engine now.Afterwards, Benson proceeded to ask me where i bought my current M340i from and when I told him I purchased it out of state, his expressions and willingness to work with me suddenly changed. He told me if I wanted any kind of discount, I just should just buy my car out of state again. Keep in mind were still standing outside in the parking lot of the dealership and I havent said or asked anything about pricing.I also asked for his business card so I could get back to him on the car as it was beyond closing time, and he said Oh its okay, essentially refusing to provide one.I bought my current car out of state because it was a better deal than I could find locally at the time, like any consumer acting in their best interest would. To treat a potential customer with such strong prejudice based on their current car purchase seemed very unwanted and unfair by Benson in my opinion.If you are a potential customer reading this and have purchased your current car out of state, Benson/BMW Seattle might not be interested in working with you.

Benson Yim is the best! He was very helpful, informative, honest with a comfortable no-pressure approach. He delivers information making it easy to understand. Were so excited about our first BMW purchase.

Thank you Benson Yim for making my car dreams come true! I can’t say enough about how awesome of an experience I had at BMW Seattle with Benson. His calming demeanor made everything that much better. He was honest and very patient with me, and especially my two little kiddos that were along for the ride! If you are in the market for a new BMW in Seattle then Benson is your guy!!

We had a wonderful experience leasing a 3-series at BMW Seattle. Benson was my sales person. He is patient and supportive. He walked us through the features that the car has during test driving. Very informative and professional! On top of that, we feel no pressure when working with him. Ended up leasing the car on the same day of test driving. Very satisfied with our lease. Thanks Benson!

We just purchased our first BMW, a beautiful 2018 X1. Benson Yim was professional and friendly throughout and made the whole experience easy and comfortable. We absolutely recommend working with Benson at BMW Of Seattle! Couldnt be happier!

Everyone is so accommodating and seems to genuinely want to make a difference. I needed to drop my car off far earlier than planned. Instead of waiting for my appointment the next day, they serviced it a day early so I wouldnt be without a car. Everybody there is great!

Benson Yim at BMW Seattle will deliver you the best car buying experience, hands down! Benson is knowledgeable, customer focused and courteous. If you want a BMW get in touch with Benson Yim!

Ashraf was amazing and went above and beyond in helping me land my dream car! He went out of his way to make sure that I was taken care of and went the extra mile to ensure that he answered all of my questions. I would highly recommend him and BMW Seattle!

Im new to the BMW family and working with Kalvin was the best way to start. He listened to what I was looking and showed me exactly what I wanted. Kalvin knows his stuff and made the experience fun and relaxing.

Best experience buying my new BMW X4. From the moment my boyfriend and I walked into the dealership, Ashraf took really good care of us, understood and valued my needs, and did his best to make sure I understand my options before choosing & buying my car. He is very fun, very respectful, & very patient. I would definitely love to work with him again, should I need to.Then come Rachael, the Finance Manager, who was so nice, so humorous, and so friendly. She explained everything money related and all the paperwork that needed to be done. She was so respectful and so patient with my questions, given I barely know much about cars, warranties, and other saving options. Loved her!All in all, great team and I would recommend them to anybody!!!

Ive worked with Andrew and Nik. Both have treated me great. I really enjoy the courtesy vehicles that BMW Seattle lends its customers.

Best car buying experience to date. I walked in without an appointment and was greeted by Kalvin Naidoo who was happy to show me the car. From first impression to recommendation Kalvin treated me like a valued customer. Thanks again Kalvin!

Dealership was able to quickly diagnose and fix a tricky issue with my car that I’ve been wrestling with for over 8 months. Super impressed by the quality of service!!

Thank you BMW Seattle!! It is so helpful that you offer Valet service. My vehicle was picked up where I work and brought to the downtown service center for an oil change, but then discovered I still needed the rear camera updated software through the BMW recall.The Valet came back a second time to my work location and brought an X5 loaner since they needed my car overnight. The next day, Valet brought my vehicle back to me with all the work completed. I didnt need to lift a finger during this streamlined process.BMW Seattle really takes care of their customers. Thank you so much.

Ashraf was very professional and helpful through the whole process. He was able to answer all of the questions I had and made the buy easy.

Are you looking for a luxury vehicle? BMW Seattle makes buying a luxury vehicle simple. Once you start driving a BMW, you’ll experience the best. I worked with Ian and very professional service. No long negotiating or going back and forth, you know the deal. It was pretty straightforward and they put a package together that was tailored to my needs. In terms of financing, Staci was phenomenal. Believe it or not, financing department plays a critical role in the car buying process and she was very thorough, not pushy, and just took a consultative approach. If you’re looking for a luxury vehicle, BMW Seattle is the best place. No doubt about that. There’s a lot of unprofessional car dealerships that should learn from BMW Seattle! Its all about great customer experience. Great job!

It took a while, but Randal and Blake made it happen. I bought an X5 hybrid from across the country and these two guys helped with all of the moving parts. Got the car and love it.

I had great experience at BMW Seattle. Benson was very helpful throughout the process. He arranged for a test drive and explained the features well, helped me compare multiple options and worked with me to give best possible deal. He was very responsive and answered my countless questions very patiently. I left feeling confident and happy about my purchase. Thanks Benson!

We were in the market for another car, and saw on their website a 06 Mercedes 230 Sport with low mileage. Kalvin, our sales rep, was very knowledgeable and helped us out. Kalvin, along with everyone from finance to upper management to the genius team were very helpful; couldn’t ask for a better customer service. On behalf of my wife, Jackie, thank you!Roem

Worked with Benson, who helped me get a great deal was accommodating to our specific needs in a timely manner. As we were waiting for our credit check to come through, he bought us dinner because we had been there for a couple hours. Speak with Benson if you want to be appreciated for your patronage. I’ll get my next BMW from BMW Seattle.

Ashraf was kind, fun, and very knowledgeable about the features of each car. He helped me make comparisons between models I was considering. I would recommend working with him! A very pleasurable and low-stress experience.

I want to commend our sales advisor Ashraf Aried for his professional, prompt and honest communication with us. It started when we submitted an online inquiry to scheduling and following up with us all through the sales process.He called, sent text messages and emails to make sure we could take care of all our paperwork ahead of arrival so that we wouldnt be sitting around haggling. He had a direct line of communication with the sales manager which I appreciated. The finance person was also super friendly and efficient. I would highly recommend this BMW Dealership to anyone looking to buy locally.

Recently purchased my 2011 3 Series . Kalvin helped me out and he was amazing . Very professional and looks out for the customer. Hats off

I was new looking to buy a new car from BMW and Benson Yim made the whole process so smooth! If you are looking to purchase a BMW go to BMW Seattle and request for Benson. He was so helpful in getting me a great deal and overall made buying a car easy!

Talk to Benson Yim! He made the buying process for my wife and Is amazing new X5 a real pleasure. He was transparent, responsive, and made us feel like part of the BMW family. We are loving our X5 and will certainly be coming back for more!

I purchased a 2016 BMW X3 from BMW Seattle in Oct 2021. I am very pleased with the assistance of Ashraf Aried with the purchase. I was provided courteous, honest and to the point answers. The service was excellent, quick and quite professional.I am very happy to have purchased my vehicle from this place and that I had a great service by Ashraf.

Brought car in 2 months ago and spent just under $2000.air and radiator never fixed. Car now there for 3 wks.rep dean has not called back three different times!have spent close to $10000 in the last 8 yrs.can no longer trust this bmw Seattle to treat me correctly!

I recently bought my 2021 M4 from Benson Yim. He was quick to work with me on not just what I needed, but what I wanted. He really took care of me and I greatly appreciate it!I will also say I really appreciate Finance Manager Andy Chau, he was very easy to work with and made the financing process very easy and is always fun to talk to!Thank you BMW Seattle!

We feel very fortunate that we picked Benson Yim to buy our car at BMW Seattle. As many other reviewers already mentioned, Benson is a great sales. We specifically come straight to Benson because of other reviews, guess what, he totally nailed it - he explains things crystal-clear, he aims to get the best options for you and has the empathy to think from your perspective instead of pushing something to you just for the sake of driving the sales numbers. As a resuit, he is the top sales at BMW Seattle, because of his genuine, patient and friendly manners that really helps his customers. Benson is also very committed and deligent, as long as you got him as your sales, you wont disappoint.We got our BMW SUV recently with Benson. We love both the car and the whole process, especially during this special pandemic era. Benson and the way that BMW Seattle do things are very formal, straight and honest. They strive to do everything in the right way, instead of confusing and tricking customers like other dealerships.

Had a great purchase at experience at this dealership and more specifically with Benson Yim. Felt they were very fair with the negotiations and did a great job laying out the various purchase options.

This is by far the best dealership I’ve ever worked with. The general manager, London, has created an incredibly professional and personable environment that got me even more excited to purchase my car. The entire staff was very helpful and courteous, and they went out of their way to make sure I was comfortable during the entire process. Specifically, I cannot say enough high praises for my sales rep, Kalvin. I got very lucky being set up with him. I had a unique purchase that required long travel to purchase and a lot of coordination over the phone and email. Kalvin was so helpful, patient, and thorough that my experience could not have gone more smoothly. BMW Seattle clearly sets a new bar for customer service that all others should learn from.

We are currently leasing a BMW suv thats ending this month. Ashraf Ariedwho is the agent from BMW seattle site and had contacted us half year before our lease end for the options we have when the lease is end. He was really nice, patient and able to give us useful and insightful advice. We had great experience with him and now we are leasing the second car from him.

Great buying experience at this dealership. Came across the 2018 X1 CPO online and Karl reached out to me within a day. He helped me explore multiple cars at the dealership. Extra call out to Ashraf/Randall for helping me out with the paperwork and getting everything sorted within a couple of hours.

This dealership and the folks who work here are just wonderful, but Benson Yim was the fella who helped me find my car. I went in to look at a trade in (Honda CRV). After driving the car he listened to my concerns and worked with me on a price as much as he could. When I came to look at the car a second time, Benson had the dealerships mechanics review the car again. He showed me the mechanics paperwork and their remarks about everything they looked at. He also took time to work through my payment options which I was curious about. Benson was terrific and if you want a stress free shopping experience, he’s your man.

Calvin was very professional a great asset to your dealership.Very friendly and understood what I wanted. I would recommend all My family and friends to see him.

From start to finish, great car buying experience! Ian S. was incredibly helpful, not in the least bit pushy, and worked with me on price for the few items I found on the pre-owned vehicle I was interested in. A pleasant surprise when I headed into the finance office and received a uniform level of service there as well! Staci was so personable and took genuine interest/care in my experience. Would highly recommend, excellent service all the way around.

Went in last Wednesday to inquire about a preowned vehicle. Benson showed me around the vehicle and showed a few other similar options. Afterwards the buying process went through very fast and smoothly. Rachel helped with the financing side. They were both very professional and friendly. Would highly recommend coming here!

I brought my bmw x3 here for servicing and they told me that break pads do not need be replaced. I specifically told them that at my previous servicing I was told they should be replaced on the next one but they said it is fine and they do not need to be replaced. The exact words were The breaks still have plenty of life on them. Today I got my car to other service center for servicing and they said breaks are dangerously worn out and they should have been replaced earlier. I had my service contract when I brought my car here for servicing and it would have cost me nothing but now I have to pay 2k$ to get them replaced. But whats worse because of their negligence I might have been driving car at risk.

My experience buying car from BMW Seattle has been fantastic. Ashraf Aried was very professional, courteous and knowledgable. He helped a lot with financing, insurance and other paperwork and ensured car was ready to be driven out. He again called up next day to enquire about the car and if I see any issues with it. One of the best car buying experience. I am extremely happy and satisfied with the overall experience !

Benson Yim helped us get exactly what we were lookin for in a new X5 and we couldnt be more pleased; a very fair deal on the new vehicle and our trade in was priced right! He knows his product inside and out and was really patient with us. Working with Benson was just such a pleasurable experience - look him up, he will take great care of you.

Worked with Kalvin Naidoo @ BMW Seattle. He provided EXCEPTIONAL customer service with the purchase of my new 2021 M3. Went above & beyond to get me the deal. I was looking for…thanks, Kalvin. Your’e the BEST!!

Mike in the parts department hit it out of the park for me with my e30. Not only did he manage to source an OEM BMW battery that fit perfectly, he took great care to ensure it (and the other parts I purchased) were the exact fit. He knew his parts and variances in fitment incredibly well (for a 30 year old car that Im sure he doesnt have to work with often). He was kind, sincere, and not once did he try to up-sell me on parts/merch that I dont need.Give Mike in the parts department a raise. He was that good. Im not kidding.- Erik

Ask for Benson Yim! He is really patient and answered all my questions about the car and the paperwork. I was able to test drive and buy the car on the same day.

Benson Yen made my car purchasing experience hassle and stress free. I never felt pressured and would say he is a real straight shooter(no games). Highly recommended!

When you own a luxury car you have to take it to the dealer to make sure its well taken care of. My brother and I bought my mom a BMW few years back. We knew how expensive it was going to be for services and parts lets not even talk about labor. But let me tell you I love bringing her car to BMW on airport way no matter what service I need they take great care of me. Even if Im not aware of the deals and coupons they may have they always inform me. Last year Nik helped us for maintenance needs and he was so amazing I came back for more work. This time Dean helped me last week and of course provided great customer service and gave me options. Now Im back today for other services. I would like to say thank you guys for the great customer service keep up the hard work I will be back.

Professional and timely service. Knowledgeable staff who are genuinely wanting to help. My experience in the past with other luxury car dealerships has been less than stellar so I didnt know what to expect. After my very first visit to BMW of Seattle, I knew I was going to be a customer for life. I found the car I liked, bought it, and brought it home easier than buying a pair of socks! I am comfortable, confident and excited about my purchase - and walked out knowing I have a team at BMW of Seattle. I highly recommend them.

Careful handling of the car, looking out for other things that are out of place (tires, brakes etc) and sending out a comprehensive video out about it is a great customer experience. I have a third party warranty and BMW Seattle was able to handle that seamlessly for me.

Yue Kong. Memorize this name. The WORST salesperson we ever met. Downright rude and haste. I own a 328 with 48k miles. I wanted to test the 340 to upgrade. He rushed us out of the door the minute I told him that structure he presented was too much for us. Literally. BMW train your personnel to be polite and humble.specially with people with high credit score who already own a bmw. Never going back there in this lifetime.

I worked with both Joy and Benson in buying our car. It was seriously the most pleasant experience of car buying I have ever had. Joy was very honest about what car fit my needs and never tried to upsale or pressure me. We looked at several cars over a few days and they never reached out to ask if we will still interested or pester us. When we decided on the car we wanted, Benson and I communicated by text to confirm availability and price before I drove in. He was very respectful of our time and had the paperwork and car ready.

We recently purchased an X3 from BMW Seattle and we love our new car! Benson Yim was the associate that helped us and we were totally impressed with his professionalism, knowledge, and ability to connect with us as customers. He initially answered all our questions about the X3 promptly through phone conversations and texts over the period of a week, gaining our trust with his excellent customer service. We made the drive to Seattle where he expertly lead us through a test drive and helped us to feel confident about our purchase. Thank you Benson, for making the process of buying a car a pleasant and stress free experience.Chris and Rebecca Nelson, Gig Harbor.

Great experience. Saw a nice car online, sent an email, and within the day, I got a call back from Vince. He set me up with an appointment the next day and was extremely professional and courteous. I had some issues sorting out my insurance while at the dealership, but Vince was patience and nothing but helpful. We sorted it out and I walked out with a great vehicle at a marked down price in good condition. Staci helped make sure I fully understood the financing situation and what options were available. These two were friendly and knowledgeable and made all the difference in my vehicle purchasing experience.

Had a great experience at bmw seattle all thanks to bensom yim. He was super helpful in answering queries and addressing concerns. Everything was done quite efficiently. Highly recommend the place

I had a great car purchase experience with Ashraf and Patrick, both were very knowledgeable and helpful without pushing.Ashraf helped me with the custom order, and he kept me updated with the status of my order until it was delivered to Seattle 7 weeks later. I enjoyed our communication, he is a very friendly and genuine person and he made everything smooth on the contract signing day. Also, thanks to him, he helped me with the initial setup of the car, pairing it with my phone and attaching the temporary registration number.Patrick also helped answering many questions about the tech on the car, and offered valuable advice on maintenanceAlso, my meeting Blake from financing department was smooth, and on the contract signing day, everything was done in matter of 2 hoursOverall, thank to my positive experience with Ashraf and Patrick, I highly recommend BMW Seattle

Im new to the BMW family and working with Ashraf was the best way to start. Ashraf is really professional and made the experience fun and relaxing.

Family came in today to purchase a new BMW 340I. It was our pleasure to meet with Ashraf Aried and have our first time buying BMW product a fantastic experience. I wish there could be a 10 stars option for my man Ashraf.

My experience at BMW Seattle was vile! Ashraf Aried lied to me within the first minute of our interaction. I was familiar with the September programs, as dealerships rely on clients who aren’t, with hopes to have clients focus on the monthly payment so they can inflate the money factor, deceiving clients into thinking they’re being offered a better deal. After seeing the first number, it was clear he was unwilling to be honest. Since he told me he was preparing to leave for a three week holiday, explaining further that management thought it was merely a holiday, but the true nature of the trip was business — expanding his Airbnb portfolio with hopes to leave the dealership — I surmised that he wasn’t interested in offering a deal because he’s not invested in earning my future business.He returned for round 2, boldly proclaiming management was willing to offer 3 times the discount truly being offered.Enter GSM, Adam Newbolt. He could have chosen to be direct. But he too favoured deception, discriminatorily presuming that a woman could not possibly possess basic math skills. I pushed for better numbers, but he wouldn’t budge. When I pointed to the backend profit, he took the deception a step further by telling me about the insecurity of those profits. Ridiculous!I asked about a 2021 available at BMW Tacoma.He claimed it sold that day. Not impossible, but strange — it was still available less than an hour prior to my arrival at BMW Seattle.I left, hoping he might extend a better offer on my way out, but he let me walk. As I needed a vehicle, and this was the car I wanted, I returned to Ashraf to say very plainly, « This is a #$@&% deal. I know, and you know. But I need a car, and I want this car. Let’s try to make the remainder of this as painless as possible ».After taking payment, Ashraf told me to return tomorrow because the dealership was closed. I explained what a terrible inconvenience that would be for me, but he insisted that management decided to close the finance office after the current clients. Lies! I was too exhausted by him and this horrific experience to argue, so I scheduled an appointment for the next day.After leaving, I called BMW Tacoma to verify Adam’s claim that the 2021 had been sold. Instead, I confirmed my suspicion that he had lied.I waited nearly an hour after time of appointment, during which Ashraf mentioned he hoped it would be Rachel O’Sullivan to greet me because she was the « best » finance manager; peculiar, as the previous day he had only unkind things to say about her.Interacting with Rachel was every bit as disgusting — sales tactics of attempting to divert attention, pretence that she was very confused by my questions. Absolutely exhausting!When finally seeing the lease agreement, I pointed out the discrepancies. She only tried to explain them away with what she assumed was slick enough to appease me. I didn’t understand the need for such fervent attempts of deception.She claimed Ashraf didn’t know what the money factor was — truly, the most absurd thing I’ve ever heard at a dealership. Importantly, this information is available to anyone with a brain and a computer.Asking her to confirm that Ashraf had remembered rubber mats, he did the unthinkable, claiming the rubber mats were no longer included, as that offer was part of the agreement prior to the « discount ». What dealership on the planet tries to pull something like this?!You have done yourself a disservice, BMW Seattle. Will I service my vehicle at BMW Seattle? Will my spouse lease a vehicle from BMW Seattle when his lease expires in November? Will my mother lease a vehicle from BMW Seattle when her lease expires in March? Will I lease a vehicle from BMW Seattle when this lease expires? No!Three different individuals — one being the general sales manager — repeatedly favoured deception over honesty, and treated me with an obscene level of disrespect and insult. That is a reflection of your dealership, not some sort of one-off bad experience with an indecorous sales representative.

Benson and the fine folks at BMW Seattle were an absolute pleasure to work with. Benson made my car buying experience seamless, easy and fun! I was able to purchase the car I wanted at a great price, and he went above and beyond to accommodate my unusual requests. I left feeling confident with my purchase and will definitely reach out to Benson when my family is ready for our next upgrade! I cannot recommend him enough. Thanks Benson!!

Benson is my go to guy for buying a car. He always looks out for the best interest of the customer. He is wise in that regards because that leads back to his success. If you are looking for the most competitive car price for the German upscale vehicle, this is the guy you should look for always.

Got the chance to work with Benson Yim on our new X5 and he totally went to bat for us even without us asking! Not your typical Car Salesmen rather he listened to our needs and we went in to look at one car and walked out with a great deal on another! No pressure from this guy and he was great to work with definitely will refer friends and family his way! Thanks again Benson and Seattle BMW for giving us a great all around experience!

Great customer service, awesome shopping experience.After months of car shopping we visited which was our second BMW dealership within the Seattle area. Great service at the front desk where we were introduced to Benson Yim who took care of us and help us through the day to close the deal. It was a very nice shopping experience and Benson help us by listening to what we were looking for and quickly offering us to drive test the vehicle and providing all the information requested by us in terms of showing us inventory availability, vehicle specs, comparison between buying vs leasing and once we had picked the vehicle helping us to go through all the financing options we had and giving us a very appealing deal at the end of the day without feeling like a tugging war between the dealership and customer. The cherry on the cake was the great service provided by Rachel the financing manager who helped us to navigate through all the options we had in terms of maintenance and insurance options with a great attitude. Sadly a car is not something that you buy in a more regular basis other that that I would be happy to come back with Benson due to his great customer service. Kudos to the dealership management, I can tell they are very customer focus compared to other BMW dealerships in the area.

Kalvin Naidoo helped me pick out my brand new X4 M40 and I couldn’t be happier! He made the process quick and painless. I can’t thank him enough! Thanks Kalvin!

Ashraf has helped us tremendously today in buying a new car. It was quick, easy, and direct. We got an amazing deal. He made us laugh through out the process and made us feel very comfortable with our new big purchase. Ask for Ashraf next time you’re at BMW Seattle for a wonderful experience.

Had a wonderful experinece purchasing a new X3 with the help of Benson. He was able to quickly find us the car we were looking, arranged a test drive (stayed late to accommodate our schedules) and helped us get everything signed in a matter of hours, from the first call to the keys in our hands! Staci (finance manager) was very helpful and considerate too. Overall, wonderful experience with the BMW team - thank you all!

I worked there for few days and they are super friendly

Sadly, I’m updating my review. I’m moving BMW from 5 stars to 3. Just a few days after my appointment-which one of my services was an expensive detail job-it showed. My car got filthy and salt all over it. I contacted BMW about having the car ran through the wash (exterior rinse is all I asked for) and was told yes. Within 10 min the man called back and stated his manager said NO-That I could make an appointment for a service (mind you I just had oil service-a detail job-and another service which all totaled over $1,800) and they would wash it after a service or something could book another detail job.Worst customer service when you’re not spending a lot of money with them. Way to go-you just lost a customer.Wonderful customer experience all around. My car was dropped off first thing in the morning, I was in a loaner car and headed to my office within 20 min. My service advisor was Nathan M. I couldnt have been more pleased with him. He checked in with me throughout the day to make sure they did all of the work I wanted, me navigate my bill, and was professional and polite the entire time. Upon leaving, Nathan made sure that I was handled properly at the parts counter-He had parts hold the leather key case I wanted because it was the last one. I will definitely be going back for service in get future!

Ashraf was professional and has a good sense of humor! My wife and I called ahead of time to make sure the Audi was still in stock and he went to go double check and it was available. We arrived to the dealership and he had the vehicle parked in front for us. So that was really convenient! He was really helpful throughout the whole process and made it easy and stress free. I would definitely recommend Ashraf for your next car purchase!

Ashraf was very helpful and friendly. He was great!

I had a wonderful experience buying a pre-owned vehicle here. Ashraf was my salesperson, he was very open and honest with us throughout the entire process, from first looks to test drive to purchasing. The entire time, I felt welcome and at ease.Thanks so much for all your help Ashraf!

We were shopping for a used car and met Ashraf at BMW of Seattle. He was honest, straightforward, easy going and relaxed, and extremely knowledgeable. He pointed out features and car details we hadn’t noticed which helped guide us through the selection process. With Ashraf’s help, our purchase was easy and painless. I really feel Ashraf was working for us. After the purchase, he continued to support us when we had questions with our new car. I highly recommend Ashraf and the team at BMW of Seattle.

The service is really awesome. All the employees are very warm and welcoming. Special mention to Ashraf, who went above and beyond to help me buy my first car. He is a very delightful person and made sure I was able to get the best rates and personally helped me collect all the required documents within no time. His service is impeccable. Also a special mention to Andy who helped me understand all the financial details and made sure nothing is overlooked while signing the papers. I had a great experience and looking forward to the same in coming years.

BEST dealership Ive experiencedI flew over from state of California to buy the vehicle that I wanted and Benson Yim helped me out purchasing the vehicle with the best service.Now I can head back to California with a big smile on my faceThank you Benson!!!!

Benson was very helpful with securing the best deal on a 2021 X3 for my wife and I.

My wife and I recently bought our first car at BMW Seattle. Benson was exceptionally patient and helpful as he walked us through the purchase process. He answered our various questions and we felt no pressure whatsoever. A month later, everything has still been top-notch with Benson and the BMW Seattle team, and we are quite happy with our vehicle.

My husband and I had a great experience at BMW Seattle. We visited twice before buying our new car: the first time Zach helped us out and the second time he was busy so Benson took over. Both Zach and Benson were attentive, friendly, and helpful. We will be back when were ready for another car.

We had a fabulous experience at BMW Seattle with Benson Yim. On a whim, we decided to check out their inventory and were so pleasantly surprised! Not only did they have a fantastic inventory but the entire experience, from walking in the door to financing, were easy, pleasant and quick. Benson was extremely knowledgeable and we felt like he was in our corner throughout the process. We walked away feeling like we got an amazing car and at a fabulous price. No pressure and never felt like we were being upsold on unnecessary items. I will never go anywhere else and highly recommend BMW Seattle and Benson Yim...you will not be disappointed.

The place looks nice and clean. The service team is professional and very knowledgeable. I always take my car there.