I came in to some paint work done. I was a little nervous because I care so much about my car. I am so happy with the work they did on my car. It is hard to find good car shops and this is a really good one!

I had some rust spots on my rear quarter panels and a few spots around my front windshield. When looking over my car for quotes, Chuck said all the panels needed to be fully painted. This made the repair more expensive but figured it was better to get it done right.They said it would take 5 days but then called stating they needed more time. While this was inconvenient, I was fine with it, wanting them to take their time and do a quality job. Two full weeks later, I get it back and can not believe how terrible a job they did.The first thing I noticed was the head liner was torn and wrinkled. I noticed this while still at the shop and Chuck agreed it was bad and said he would order a new one. However, once I got home I noticed a ton of other issues.•Both the windows on my rear quarter panels had ripped window tint•A plastic trim cover part was missing•Huge tear in the trunk seal•The passenger side door trim had a big gap•The painted panels were full of scratches, paint bubbles and orange peel•The rust spot on the rear quarter panel was still visible underneath the paint•The trim on the rear wheel arch was falling off• They needed to pull the window when painting the roof and when they replaced it they did not seat it correctly as it now makes a horrible wind noise at highway speedsI dont even understand how this many mistakes could be made. I talked to Chuck about all these issues and he never once apologized or seemed shocked. He instead stated they should have never taken on the project as they normally dont do rust repair. However, since almost all the problems I pointed out had nothing to do with that, it seemed like a pretty terrible excuse.I asked for them to pay for another shop to redo the work considering they didnt fix what they were supposed to and made things worse with the additional damage to my car. Chuck refused. I then asked for a full refund for the work, willing to take a loss on the stuff that they wrecked and again, Chuck refused. He offered me a few hundred dollars as a refund which to me was insulting it wasnt even enough to fix the damage they had caused. Chuck did agree to redo the repair work. I did not want to do this considering the complete lack of quality but felt I had no other option.So I dropped my car off for another week for them to try again. Getting it back, I am seeing new problems.Both rear windows had to be replaced since all the rubber trim and tint was wrecked. But even after getting all new windows there are still tears, though smaller, in the new window trims. There are also tons of small pry marks in the paint around the windows. When I mentioned the blemishes to Chuck, he just shrugged it off. I also noticed there was an interior trim piece that didnt seem to be installed correctly as it wasnt lining up right. Chuck also disregarded my concerns on this and said it was fine. After driving away, the trim piece created a terrible rattle, I had to reinstall the trim properly to fix it. The most ridiculous issue though was the bolt that holds the top of the seat belt into the frame of the car fell out.Considering they knew how dissatisfied I was initially, I assumed they would have taken extra care to make sure there wouldnt be any issues this second time around. If you care at all about the work being done properly on your car, do not take your car here. I am not even going to bother taking it back to fix the new issues as I dont want them touching my car anymore. I am beyond nervous with the work that I cant see. They forgot to tighten the bolt down on my seat belt which is a huge safety concern, what else did they forget to do? The fact that the visible work even after being redone still has problems gives me serious concerns. At this point, the work done is still not great and leads me to believe the underlying repairs are equally bad, if not worse and I have no confidence in the work at all.

I dont really know. Havent seen the bill yet. But really friendly service. The front desk person, Mimi, is really nice & accommodating.

J&J Collision is one of the best body shops in north Seattle. They fixed some front end damage on our 2018 Nissan Rogue due to a recent collision and youd never know we got in an accident. If you ever need automotive body work done and youre in the north Seattle/Ballard area stop by and see Chuck and Mimi, theyre sure to take good care of you and your car.

They gave a quick estimate. It was also a very reasonable timeline to get a service appointment and length of time to complete the work.

They beautifully repair all my mishaps to brand-new appearance. Superior work.

I chose to come here because it says on their website Drive Up Estimates Without Appointment; Monday – Friday 8:00 – 11:00 & Noon – 5:30. I drove straight from work and arrived at 5:00. I went in and asked for an estimate and was told by the lady at the front desk that they dont do estimates after 4. I said, okay, Ill come back, but maybe you should put that on your website. She said we cant put everything on our website... To which I responded but it literally says drive up appointments till 5:30 on your website. And then she told me I was being too literal. ....But it literally says that on their website! To be honest, before that exchange I was planning to come back, as they have many good reviews. But they wasted my time and on top of it, were incredibly rude. NOT impressed. Will be finding somewhere else. Pro tip: next time, just say sorry for the mis-understanding.

Had a wonderful first experience, though it was for minor body work. Chuck was great to work with and upfront with pricing, as was his desk staff. I would definitely come back for work in the future.

Very professional, prompt and great work. Seamless transaction with our insurer.The front desk staff was really great to work with. Thanks!

Dropped by to have minor work done. They ended up doing it faster and at a lower rate than their estimate--overall a great experience!

Highly recommended. I was sent here by my independent mechanic--its where he sends all of his work. The estimate was $400 less than another shop I checked. The car was ready on time and looked as good as new. In addition to fixing the estimated damage, they popped another ding out for me and left me some touch-up paint. Not to mention they cleaned and vacuumed the interior. Great to see folks take pride in their work!

They are my go to repair shop in the city. J&J knows how much I rely on my car, and gets the job done right (and well) the first time. I leave with every question answered and no confusion on cost or prices.

Great work and service on my car never had any poor work there

Thank you Chuck and MimiThey were very professional and friendly. Their services were amazing. I will do business with them again.

The repair was exactly what I asked for, done quickly and for less than the estimate.

J&J fixed my car, looks like nothing ever happened! Thanks for taking care of it and getting it done in a very short amount of time. Definitely recommend J&J!

Went to get my car back original damage was repaired but there was new dent on the car.I was lucky because I took pictures when I dropped of my car.

Bah humbug