This use to be my go to pharmacy. Complete change in personnel in last few months…..now, not nearly enough Pharmacy Staff for business volume. I have been trying to reach them by phone for days to discuss a prescription formulary issue (will have to go there)……you are on hold and then eventually cut off. I am presently switching my doctors to another CVS. Sad but this CVS has gone from excellent to 360 degrees in the other direction!!

This CVS messed up a prescription and would not help. We had to go to a different cvs for assistance. The pharmacist did not understand the issue was with the pharmacy and tried blaming the insurance instead. When trying to explain that we did not receive the correct amount of pills the pharmacist hung up and would not answer the phone . This place should be audited and closed down!

They have missed and messed up multiple prescriptions for my daughter despite my doctor sending in multiple calls and referrals. From people to answering the phones and to the pharmacy assistance it is truly an atrocity despite the business. Today was the last straw. I called the pharmacy and they stated I can hold or call back. I said I’ll hold them the lady followed it up by saying no you can’t hold and call back up at 10am. A few seconds later said they said to call at 10:15. Why even give me the option. If anyone needs anything done right don’t support this pharmacy. Even Gordon Ramsay can’t fix this place .

Been waiting a week for a prescription, my doctors office called them multiple times to tell them it was urgent and the pharmacist never got back to them. I went there today and the pharmacy manager couldn’t care less about his job. Told me people always complain about everything and there’s nothing he can do. Totally useless. Switch over to Tiffany’s in Westfield like everyone says.

Store is a typical CVS with convenience items, but the pharmacy is absolutely the worst. They are always understaffed, and the staff who is there have basically just given up or dont really know what theyre doing. And they move in slow motion, theres always a line at the pharmacy. And their phone refill ordering system is hit or miss.

This place saying they are a pharmacy is like a kids lemonade stand calling themselves a 5 star restaurant. I’ve been here 3 times. Each time the lines were 15 people long at least, moved at about one person every 10 minutes and LITERALLY EVERY OTHER PERSON WAS TOLD “no prescription” and then sent off. I left the OR today at 11, the surgeon called in the scripts at 8 am. The pharmacists insisted (rudely) that he didn’t have them. Turns out they were in the voice Mail, with the rest of the people who were told “no prescription” scripts. Last time I was there they called and said my script was ready. When I got there they told me… wait for it… NO prescription. I played him the voice Mail and the dude just shrugged and said next. They should probably be shut down. Pathetic.

Absolutely the worst service ever. Tried having my prescription transferred to Walgreens and they literally refused to answer Walgreens phone calls so I went to the store in person and demanded they pick up the phone.

Wish I could give this abomination that they call a pharmacy 0 stars. Incredibly understaffed, horrible communication, days upon days to fill an RX, no one ever picks up the phone, long line to pick up an RX. Save yourself the nightmare of this location and go to Fanwood Pharmacy.

When you need to refill your prescriptions make sure you have enough to last you a week. The service is horrible!!! Also good luck trying to speak to someone on the phone . Waiting 25 minutes and nobody has picked up!

I use to feel bad when i saw bad reviews because i know some of the employees and in the 20 yrs i had been going to CVS, i never had a problem, until now. Have been noticing things were getting bad ( and 2 of the longtime emplyees are gone). The lines and being on hold 30 minutes, happened a couple times.. i was in the hopital with pneumonia last week. hopital sent me home with prescriptions but i was still having a very difficult time. My doctor personally called in 3 other prescriptions that he wanted me to start right away..I didnt get them until 2 days later due to a mistake on there end ( and confirmed by store mgr. that they have been having alot of mistakes). My dr called them again because he was livid that my health was put in jeopardy by CVS. I, along with many other customers be changing pharmacies immediately. Just so unacceptable!

Zero stars... This pharmacy has always been shaky but as of late its in pure shambles. On top of the long lines & long wait times over the phone; they are also mishandling peoples medications right and left. I called to have my scripts transferred to another CVS and after being on hold for 50 minutes, someone answered then hung up. This department needs a complete overhaul.

Pharmacy appears to be poorly run. Was told it would be ready for pick up in 1 hour. An hour later they said it may take 4 hours due to issue with prescription card. 4 hours later they said the numbers on the card were last years. No numbers on card we handed them were good, it was the numbers in their computer that were wrong and needed updating as it was our first perscription with new card. My insurance tried to call them but gave up after 45 minutes on hold. I tried to call and give right numbers but never got through myself. Then called next day same card same numbers and it went right through. Chalk it up to incompetent workers. Not what I would expect from a pharmacy.

What a freaking nightmare.. get ready to wait almost an hour for your shots.

Service could so much be improved - on one occasion I was told I could not purchase items at the pharmaceutical center and needed to go to front of store. Today, a customer ahead of me had a full crate of items on pharmaceutical pick up line that took about 20 mins to ring up - whos running the show? Theres no mgt in this store, always have to ring for a cashier at the front, shelves are rarely refilled, etc...the CVSs in NYC were great and well managed, this store is a clusterf--k.

Just purchased 1 deodorant for $8.29. you people are out of your minds with price gouging... I will never spend another dime in your shop again.

Such a disappointing experience. Wish people could talk with a little more respect toward every customer and not just selected people!Even though this is the closest location for us...I dont think i will ever go back here, dont want to be disrespected

Got a prescription. Showed up 2 days after they called to say it was ready and they said it will be ready in an hour. Came back three hours later and they said it will be ready in 15 minutes. This happens with every single prescription

Came in to buy napkins, left with someone else’s dog. 10 outta 10 stars lovely establishment

My fertility pharmacy transferred an order down from MA to this CVS as I needed my medication tonight, Saturday and there truck left Friday before it could get on. I called and the lady told me there pharmacist would call me back when it was ready (I’m coming from 30 minutes away). Never received a call, hence I missed a very important dose of medication for my pregnancy! Very unprofessional!

They are very cavalier about the use of mask policy. I saw one associate with nose outside the mask. I saw another coming out or store roI’m with mask in hand. I saw one customer had mask on with only top tied and bottom open with him talking on the phone loudly. No body is enforcing anything.Only time will tell if we can control this disease COVID -19, if no sincere efforts are made. Only Pharmacy people seem to be doing the right thing.

Save yourself the hassle this pharmacy is incompetent.

Worst pharmacy ever.

My medication was 3 Times more then other pharmacies. I get they can charge what they want but really!!!! And not friendly at all in the pharmacy, at least pretend to be nice.

This is one of the most miserable and rude person I have ever met. She is extremely disrespectful to her fellow coworkers as well as guests who come to the window. If you hate your job and your life this much, please change it. Switching to Fanwood Pharmacy.

I took a photo for my new born daughter, boy working as a cashier was very kind and Attentive

Never have gone to the pharmacy here without an issue. Plus the same meds sell at Walgreens for far less expensive prices. All well and good if your insurance (as mine did last year) forces you to use CVS- but if you have a choice, steer clear. Also, theres a female pharmacist working at this CVS whos just plain nasty. Examples: when they ran out of flu shots, she offered no alternative (therell be more coming in, let me call another CVS, nothing). When i mentioned an Rx they had at $95 was $72 at Walgreens, she was actually annoyed with me. That RX, btw, wasnt filled for 3 full weeks, which meant I entered into a new year when I no longer have prescription coverage due to the delay by CVS in filling. All in all, just a terrible pharmacy, except for the one nice woman who works at the register there.

This place is awful! Constant lines and not enough registers. Kim A is a nasty lady that works at the drop off counter. I am here multiple times a week and hate dealing with her. Her fat ugly ass should be fired!

Service and selection was good. Building seemed a little old and rundown which throws be off when going into a pharmacy.

Pharmacy doesnt open til 9am on a Saturday? No wonder their stock is plummeting.

Evryone was very helpful

Its okay