I picked up a person.The experience was lovely!

Bought me a brand new car from there.. thanks to my car salesman eric boodhoo, he was very professional, friendly, straight forward and pleasing. he knew what i wanted and worked with me thru out the whole process. got a better deal than expected!! I give him 5 stars.. wish all salesman where like him... overall great experience

I tried to bring my 2015 Toyota Highlander in to sell to them I cleared the balance I needed to clear with my loan company. Their used car sales manager was rude and had an aggressive tone to him. He basically tried to help but same time tried screwing me. I told the guy sorry you can’t tell me about a conversation I had with my loan company and he didn’t need to be such a d*** towards me about the whole process. He tossed his papers at me and refused to finish the transaction. I get I was rude but he was being very very rude first. Not just today but yesterday as well when I came in. I got very loud asking for whoever was in charge of him because I was upset but the GM was not present. I called apologized to the receptionists because they didn’t deserve to be yelled at but he was a real jerk

Very friendly staff. As all dealerships do, they let you know what you vehicle is due for service. I asked them to put the findings on the receipt so I can accomplish them later and they were happy to oblige . No pressure.

Today I had a great experience at Lia car sales which forced me to write this review. I was attended by a gentleman called Andrew Small, and his friendly approach, knowledge, genuine attempt to help impressed me a lot and I don’t think I ever had this type of experience in past that to when i didn’t get what I was looking for due to production delays. I can only say that he is a credit to Lia!!!

So when you get there they ask you what youre looking for. I was very specific as I dont go to buy anything, especially a $35 thousand truck without knowing what I want.This information was put into the computer and I was told to sit and wait. Just over 30 minutes later we get help, fr someone thats not evening sales.After going into the system, he tells me the truck the website says is there, that I want, is not there. It is on order and will be there in a month.They have no truck stock but one new one that is sold and one used thats nothing like the model I want.If this is how Toyota runs their dealerships, I will most likely go with a completely different brand. I certainly will not be ever giving a dime to a Lia dealership, ever.

My wife and I went in to look at a used truck. I have bought 4 other cars at this exact location within the last 6 years. Today was the last time I will ever step foot or spend another dollar in that dealership again due to their finance rep Aaron Tice. Ill start by detailing our experience with Joseph the sales rep, he was using strong language to influence a purchase and to speed up the process, I understand that is a part of being a car sales person but it comes off as pushy and selfish. I had told him I was going to think about my options and get back to him. I even put a deposit down on the car so that he knew I was serious but needed time to think. At that time he backed off and brought in Aaron Tice. Aaron went over the same questions with us and then he started collecting information from me. Once I realized he was trying to run my credit I told him Hard no (my actual words) He assured me he was just collecting info for his notes. I was hesitant but figured he wouldnt lie about something like that. I told him no less than 5 times I did not consent to them pulling any type of credit at all for ANY reason. He confirmed he understood and hit submit anyways. It said thank you for your loan application. I said what is this Aaron?? you just told me this wasnt a credit app you lied to me!! he said oh dont worry thats not a credit app about half hour later I got a notification from my credit tracker that Lia Toyota ran a hard inquiry that will stay on my credit until august 2023. I called Aaron immediately and he denied even running it!! WHAT?!? So I drove immediately back to show him and he said I take full responsibility, Im sorry but do you still want the truck at this point I was fuming. He follows up with Well what did it do to your score that you are upset with? and I reminded him that it is ILLEGAL to run someones credit without their consent and he said it was all his fault. I told him I would be contacting my lawyers and the BBB for this! This is insane! on top of that he was reluctant to even give my deposit back!! This man has no business working in this dealership, he represents the brand and if thats who they employ I will never spend money there again. I submitted with the BBB and I intend to pursue legal avenues as well. Unbelievable.

Lia Toyota of Colonie was GREAT AS ALWAYS!! Kodey Stanley has been PHENOMENAL and AMAZING taking care of me and keeping me updated on my vehicle. Am GRATEFUL AND APPRECIATIVE to him!! He is a saint!!

The service was quick, professional & cheap. I gave it 2 stars because I ordered 2 bolts specifically for my vehicle, put them on my vehicle and they gouged 2mm out of the back of my brand new rotor.

If I had to buy a bother vehicle in my entire life I wouldnt go here worst place to buy a car charge over msrp plus got denied for military rebates wen clearly other royota offer it no problems bought a vehicle after they said I was approved for military on my 1st vehicle they said I did not wanted more money also went to Pic my 2nd vehicle they said I dont have rebate approved wen clearly I signed a sheet saying that bank did gave me the rebate travel here 3 times spent 4 to 6 hrs every time all headaches please avoid these scam place

I bought a car from Lia. They promised me 0.9% interest financing, but actually gave me a loan for 4.54%. They also added $2000 onto the loan more than the actual price of the car. They are scam artists. Do not buy from them.

We were on vacation and our Camry got a flat tire - the closest Toyota dealership is Lia Toyota of Colonie, NY (2116 Central Ave, Schenectady, NY). We booked a regular maintenance service at the same time that we made a service request for the tire at Lia. We received a call the day of the service telling us that it would take 24 hours to replace the tire because it was not in stock. My wife inquired as to the availability of a loaner car for the evening and was told the only option was to rent a car. She expressed dismay because she knew that loaner cars had been provided in similar situations in the past (e.g., where the car was kept longer due to a dealer issue). The only response was “So I guess you don’t want me to order the tire?” Which would mean that she would have pick up the car without the new tire. She replied that she needed the tire fixed so she would leave it with Lia - to which the response was “Well we won’t be charging you to store it overnight.” Both of these comments were highly inappropriate and, in our opinion, would not have been made if she were a man in the same circumstances. To make matters worse, when she picked the car up the next day, the scheduled maintenance had not been performed (they apparently overlooked it somehow) which means that we now have to make yet another trip to a dealership (not Lia).We have never had such unprofessional, misogynistic and incompetent treatment from any Toyota dealer anywhere (and we have used dealerships in Berkeley, CA, Chicago, IL, Arlington, VA and Rochester, NY).

Service advisor Justin needs to be more attentive to customer invoicing. I had to help him figure out what 10% of a total invoice amount was....in my opinion he does not feel he needs to be responsible for auditing his figures before providing invoice/billing to cashier for customer check out. I would be happy to discuss if management at Lia Toyota of Colonie is interested in details of interaction.

Greg Stevens and Aaron Tice where amazing would recommend them to all.

Greg Stevens got me the car I wanted at a good price. Go see him !

I had a wonderful experience purchasing a new Toyota Prius Prime XLE from John Koerber at Lia Toyota of Colonie. John is no-pressure, trustworthy person with quick and clear communication (email, text and in-person). He came to pick me up at local airport as I traveled all the way from Philadelphia, PA to Albany, NY. Whole buying experience was quick and painless as the dealership made the process really easy. No games - final price was exactly as negotiated over the phone (no last-minute surprises). I am not new to Priuses as I own 2006 model. John explained to me 2021 Prius Prime new features: driving in EV mode, charging, lane assist, dynamic cruise control, apps, etc. John Koerber is a great salesperson that really knows his cars well and I hope to send more business his way.

Greg Steven’s worked with us to get a new highlander and got us a great deal. Go see him!!!

Incompetence! 2.5 hours for routine maintenance with a prescheduled appointment is shameful. My service here gets worse every visit.

I had forgotten why I stopped coming here, unfortunately for me. An 11:15 appointment booked online for a $80 maintanence package that was listed on line (that was actually $120) plus wipers to pass inspection…cost $165 (with a discount) and I got my car back at 1:35. Not going back. Ever!

The service is always reliable and so friendly

Waited 40mins to try to test a SUV earlier today looked like they was unstaffed and terrible customer service wont be back

Look elsewhere. Drivers license to see sales. Nonsense. This was the case at other lia dealer. Great way to start. For them.

Nice people to do business with. Estimator was promt and courteous. The girl that answers the phone at the collision center was polite and knowledgeable.

Good price and excellent experience for car buying

They told me I had to make an appointment to put pads on my vehicle that I already bought

The service waiting are was continually sanitized. My service writer was professional, communicative, and polite. My serive was completed in a reasonable time period.

Nice facility, friendly staff.

I go here instead of any other mechanic because 1) Staff are very friendly, 2) Very cozy waiting room with lots of space, 3) Free hot chocolate :)

I wish that the bill for replacing my air conditioning system for Toyota Prius wasnt $6,500.00 !!!!!

Great new cars

Amazing customer service, great job fixing my 05 Prius. The day after I got it back, I had some issues but they werent very helpful... it worked itself out after a day but was still very frustrating considering how much time and money went into the repairs

Car was machine ALWAYS broken when you go for service

Great service, wouldnt choose anywhere else

Good service

I dropped my son off there. He purchased a new ride. This dealership looks like one that will live up to the hype. I understand the deal was a good one. The building and grounds are impeccable. The salespeople seemed to know their product well. No high pressure stuff to irritate you.

Great service

Be careful before agreeing to any large $ work.they almost got me for 1200$ in unnecessary repairs. luckily I took the car down to armory to verify the recommended work..All I got from Lia this day was lies.Ended up being a simple fix that armory didnt bother charging me for..They were glad to help Lia complete the job.Thanks again for nothing Jim 3rd time Ive had issues trusting u.

Always get great service from Justin C.Thanks.

I had the most amazing experience! My rental was absolutely spotless and smelled amazing and drove like a dream. 10/10 would recommend

Great service, Ive always wanted a highlander!

Excellent service, clean place, and was comforted by precautions like masks and hand sanitizer during this covid situation.

The do good:Decent pricing on new cars. Service department is good. Ive bought 2 cars from them.The bad:About 2 years after buying a car they start hassling you about trading in your car for a new one. I understand they need to make money, but theyre a bit over the top on this regard.Would I recommend? Yes

Swift, friendly estimate for my cars damage

Pricing to replace bulbs is crazy and they lied about the math. I challenged them on it but many people wont. This is a 1-star review except they worked with me.Talking to friends and co-workers, everyone who has used Lia Toyota has a questionable or bad story. (new problem after service, work not done at all, unwilling to honor/match online deals in person)If youre not made of money, avoid this service center.

Excellent Servie and Parts department. Very professional and the mechanics are very professional and knowledgeable. This is the 1st place I go if I need Toyota part or service.

Brought my vehicle to get recalls fixed. Got a phone call that my transmission fluid is dangerously low and a seal is broken (its there for 2 recalls that have nothing to do with the transmission so I dont know why they even looked at it) told me it would be almost $1000 to fix it. Told them just do the recalls and Id talk to my husband about doing the rest another time. Went to pick up my car and they had the wrong name, address and plate number on my paperwork but had the right VIN and phone number. Then told me my car was in spot 48 but was actually 3 rows in front of that. Left white stuff on the inside of my doors from whatever they did for the seatbelt recall (have a picture but dont know how to add it on here). Oh and my husband checked the transmission fluid and its fine. Im not sure who is running the circus there and trying to scam people but its ridiculous.

Great service. They offer free food and drinks!! Cant go wrong.

Great service department!!

I dont have any complaints about the quality of the service. My big complaint is the strong sell I get every time for unnecessary services. One example is they wanted approximately $250 to clean my fuel injectors. Initially they wouldnt tell me what they were planning to do (no service is called for in the service manual). Finally, after much persistence I found out that they were just going to add an additive to the gas. Thats only one of many examples.

They were great! I had a low tire that needed to be fixed and they fit me in right away. Turned out I had a road hazard warranty on the tires that I previously bought from a Toyota dealership and the one tire was replaced!

Sales team is great. Service can be a bit slow but they do a great job and are very accommodating.. The front desk when you walk in is garbage. Every time I walk in they either pretend I didnt just walk in or stare at me for a few uncomfortable minutes before asking why I am there. Typically this would cause me to walk out of any place but we have bought 4 cars here in the last year because or the sales team and the service after purchase.

Always a pleasant experience. The staff there is always nice, knowledgeable and extremely helpful

Great sales people very knowledgeable. The service department is guick

My wife and I had both our vehicles serviced on the same day with an appointment. We were done in a timely manner and also treated and RESPECTED with DIGNITY. Also our next Appointment was made for us. A Special Thank You goes out to ROBYN ASHLEY as an OUTSTANDING SERVICE ADVISOR. THANK YOU ROBYN YOU GET A 10 RATING.

Gerry Benson is the best. My wife had an accident and here car was totaled. She called Gerry and found the perfect replacement car for her. Very knowledgeable and just a terrific guy.

I had a manufacturer recall notice for my 2008 Chrysler Aspen, called them for an appointment which they were happy to help me out with. My airbags were checked and replaced.they also found and fixed a problem with the sound/video system and were able to get a problem with the rear hatch diagnosed, and order the needed part for a permanent solution. They completed all of this in just a few hours. I would highly recommend them to anyone who asks.

Great service waiting area and service too. Highly recommend the total dealer ship to everyone.

Service here us second to none.They really know how to expedite service for your car. Wether its your first time or 50th time.You drive up to the bay, the let you in.. you are ushered to one of the desks ... A person takes your information. You get out of car and are encouraged to go to the various relaxation areas and get coffee or tea.. donuts or fruit.There is a business area by to work with your laptop, coach to it and watch TV.

The service people are the best, especially Steve O. Been coming here for over 10 years

Regular car service

Dear friends at Lia Toyota I know its to early to buy a car from you people I have a ltz Impala the year of the car is2016 when I got the car from deenooyer Chevrolet I didnt have to put anything down on the car the payout is 3118360 and I past 57291 a month so I think I should wait thankyou

My wife and I had our vehicles both serviced. We had an appointment at 10am and were taken in before our appointment time. We were treated extremely well and our vehicles were returned to us clean and ready to go. A SPECIAL THANKS TO ROBYN ASHLEY IN THE SERVICE DEPARTMENT. SHE DESERVES A 1O FOR HER HELP. THANK YOU ROBYN.

The sales staff is very good, careful loan service staff, will not introduce others to this car to buy

Rented a vehicle.. friendly,fast inexpensive,but you have to transfer ur insurance to the rental.

We bought 2 cars in a month. Mike West made our transaction very smooth and easy. Any bumps, Mike was able to solve. So glad we went to Lia.

Good place no yard sharks to attack you when you get there

Of all the dealerships Ive been to, this is hands down the best. Friendly service advisors, reasonable prices, and a great waiting area.

Kody was great at communicating the process and results of our cars service. He was clear about next steps, but was not pushy or sales-driven.

Good place to rent a car or SUVAs long as you make an appointment the weekOr night before

Steve Greene was fantastic. Hes very accommodating and gives good advise to you. Try to look for him when visiting this showroom.

I love Lia Toyota, we have purchased 5 vehicles from them in the last 9 years.

Great Experience Gary B was awesome. look him up for great service and deals

I brought my car in for regular maintainece and to get a quote for some bumper damage. All of the Lia staff are nice and accomodating....but Ryan Sandford stood out. He assisted me and went out of his way to be helpful! He is a great asset for Lia!!

Always fast and easy. Nice lounge with free wifi, coffee, donuts, fruit, etc . Free shuttle also available.

Mike Oneal. was a great salesperson a great experience told him what I wanted and he got it.

Where I got my car.. Good good

Its very hard to understand whether the vehicle worth the price, after a month could find lot of scratch on the paint ones the wax Polish has gone. And the executive never shows what is wrong with the car instead just try to hide and sell

Got free service that came with previous car purchase. Waiting room is very comfy, they have magazines, coffee, donuts. Staff are friendly.

No issues

Maintenance is done well and timely. Nice sitting are with free coffee.

Another thing that Google sends out when you have never been there. Every time I stop next to a bus stop for someone from home to be dropped off to get on the bus or who is getting off the bus and needs a ride and anyone who stops in that area is sent out for a service call on whichever one of the five kinds of cars that they sell about a quarter of a mile away on the other end of a parking spot. There is no way to make that apparent to Google either.

Great customer service. Seems a bit pricey but I think thats true of all dealer service.

A great body shop that does work on all brands of vehicles.

Service is excellent, reasonably priced service

Good place to shop for a car. Salesmen arent pushy.

Customer service so nice keep it up guys

Best customer service and deals in the area!! This is my third car with Lia and Chris Synder always works magic!!

Great service for my truck.

Great service always will to go the extra mile

They are prompt, courteous, and processed me quickly.

Happy with my service, always do the little things.

Sold our car so we didnt have to deal with the service writer.

Best place to shop for vehicle

Always great service here

Worst service ever. Go somewhere else

Close to my house to get my Toyota services, always able to make same day appointment

Great car dealership and service center.

Great customer service,

Could have done more to get me the price i wanted on the vehicle I bought elsewhere

Went in to get recalls done on my wifes car and when we went to pick it up, the outside was washed, but, the carpeting and insulation on the passengers side was pulled and left out. Not happy with how it was left. Not to mention the mechanical staff were not friendly at all.