Great location just 5 minutes away from home. Im always in the store picking up some supplies and material for my DIY projects.

I went to this Home Depot to purchase a toolbox for my garage. The one I had picked out was of modest size and weighed about 120lbs. I struggled to get the box onto the flatbed cart I had. 2 employees were standing nearby gossiping about who they were dating rather than asking if I needed assistance. Once it was loaded up I went to the self checkout. When I got there, the gentleman who was an assistant for the checkout lane remembered to ask me if I wanted to sign up for their credit card but offered no help to load the box into my car. It took me longer to load the box onto the cart and into my car than the entire trip to and from this store would take. Very very disappointed in the sheer lack of customer service I experienced here. Even one of their big box competitors will offer to help at least load something into your car. It mostly bothers me that 2 employees stood there knowing I was struggling and never once offered any kind of assistance.

Cashier guy was snippy but other than that good place to shop

Purchased decent carpet for great price.

Employees are really nice here. The warehouse is organized. I dont normally come here because its far away from my house but this product was the only one that was available near me so thats why I came here. Im glad I did too because its a really nice place. Great job

Good selection of materials and items even though still affected by Covid with limited. If you are looking for specific items check the web or app first

We were greeted upon entry by a friendly associate. A few minutes later an associate asked if we need any help. The store itself is clean, tidy, and very well organized. The signage is excellent! And the store is very well lit! I was able to find exactly what I needed easily. Check out was quick and easy. I highly recommend this store!

Home Depot is my one and only go to place for repair and DIY project supplies and equipment. They have a large selection of just about anything you need. The staff are knowledgeable and helpful. I do a lot of projects where I am creating hardware pieces for unusual applications and the are really helpful. I highly recommend Home Depot to anyone. If you found this review helpful please let me know by clickinglike. Thanks.

Never anyone around to help me with my questions. Spent $200 dollars and expected ONE person would be available for putting that much money into my trip. Plants I bought were dry and I needed to jump on that as soon as I got home.Paint department had 4 people in it but not one would come out and help me find the items I needed they were too busy chatting amongst themselves.One register open so I had to use self checkout. Again for a lot of money spent I expect at least some customer service and a cashier.

If there was one in glenville Id give them a 4. They always have more then the glenville lowes . One thing I have a hard time with is understanding the employees language. I speak.english so getting help and understanding is time consuming. Just do your homework prior.

Customer service sucked except for one lady that was awesome.

Large variety of products. Clean and bright. Lots of associates available to answer any question

Great store...has everything you could possibly need.

Home Depot almost always have what I need for home improvement at reasonable prices, most is easy to find or a employee will direct to or help you select the right product..

I cant believe the incompetence of this company. In the beginning of May I ordered three new appliances for my kitchen renovation, new refrigerator, double oven and dishwasher. One of the items was backordered so I requested they hold all items so they could be delivered at once. Mid-July I get an email saying my order would be delivered the following week. The delivery guy looked around my kitchen and asked if I was having the dishwasher installed. I told him I had paid for installation and then he told me he was having a rough day and one of his crew had quit and he wouldnt be able to install the dishwasher. Told me Id have to call to reschedule the install. The following week two more guys came out to do the install and they told me they couldnt do it because I had a leaky valve under my sink. Called my plumber to fix the leak and called to have the install rescheduled for the third time. This morning two men came and told me they cant install the dishwasher because I have a garbage disposal. I just cant believe this. A garbage disposal is not a rare thing... Nobody could have mentioned this sooner? Also Ive had two dishwashers installed by Lowes over the 25+years Ive lived here and never had a problem before. I have an account at Lowes and usually do most of my purchasing for my home from them. I only purchased this time from Home Depot because of their sale prices but with all the plumbing costs Im incurring, plus the two days Ive already had to be available Im not saving much in the long run. Lesson learned, Ill be giving Lowes my business in the future.

I needed help looking for some wood but the guy dont have customer service. Then, the other guy, help me better. Left empty handed.

After 2 deliveries that were NOT delivered to my house and hours upon hours of time spent on the phone, about a month later I got my refund. Shouldve been a simple fix. I got notice that my order was delivered but nothing. Called and expected apologies or a refund. Eventually they offered a redelivery. Again, the product never showed up. Called multiple times with no answers and no call backs. It took us calling corporate to get a refund. Ive never experienced such terrible customer service. Dont waste your time with these fools!

Bought all my appliances here great staff

Home Depot is a good company that youll find almost anything you need to take care of your home. But be careful I have found the same product or equal a lot of times cheaper at Lowes. The nice thing that is they do accept a military discount which in my opinion any company in America that doesnt give the military a discount should be ashamed of themselves.

Store was very busy, but lots of employees around so easy to ask for help. I was looking for something they didnt have but I had a key made while I was there so I was happy overall.

Paint dept was a great experience inrotterdam. Great Men work there

Terrible customer service. Ill gladly drive out of my way to avoid going here.

Pro Desk is led by Joe Wyrick who is always on top of his game. They do not come any more knowledgeable about construction supplies than this man has. Number one in the business by far.

We ordered a patio set online and it came from this store. We received a delivery alert but it was never delivered. We called numerous times, were on hold forever, and promised numerous times that it was being worked on and that we would receive a call back. After days of trying to find out what happened with no answers from the store manager, we had to cancel the purchase by calling the credit card we used because the store manager refused to give us a return or refund even after acknowledging that the drivers didnt follow protocol by taking a picture when they supposedly delivered our patio set. I understand that things happen, but the lack of customer care and what seems to be a standard of lying and blowing off the customer is absolutely disgusting. Worst experience ever. Strongly suggest using any other store

I will give them 3 stars just because of their prices and availability of products, if it was just based on customer service it would be 1 star because you can not go any lower. We were looking at grills and most did not have pricing so my wife went in to customer service to get a price and was told she needed a sku to tell her,out my wife came again their were no Sku on the grills, back to customer service again well I need a Sku replied the Customer Service rep stated. So we looked around the store and ended up finding another grill that had the Sku on it and purchased the grill. We went outside to wait for an associate to come out and unlock the grill for us. So I went to get the vehicle and came to the front of the store and their was my wife standing there by herself with the unlocked grill. They did not even offer a hand this is actually the worst customer service I have ever seen.

This is not my usual Home Depot, however, they were the only store in my vicinity that sold utility trailers. I have to say the customer service is top notch! I purchased a trailer that had scratches on the fender from the manufacturers delivery. The manager switched out the damaged fender with a good fender from another trailer. He did this while I completed the paperwork and I was on my way without delay. Great job!!

Very relinquished place with a fond elemental area. Very prone for all ages. Noice

As always Home Depot its easy to get around employees are extremely helpful when they see you try finding something

I love their prices.however I could not find a lengthy full threaded 12x1.75 bolt for my torsion bars in my truck.Oh well.

Anything you need is in home depot and good helping kind hearted workers willing to help you to find what you want

Multiple handicap spots being used by people without tags. Unknowledgable staff. At least their website inventory was correct.

I honestly believe this has to be the worst Home Depot west of the Mississippi. The staff is poorly trained and incompetent of answering the simplest of questions. I have found them to be unprofessional without a care for the customers needs.Tip from a very long time (ex) customer: go to Lowe’s in Niskayuna or another Home Depot.

People that work there should be knowledge able

Went late in day, they had isles blocked off, both ones I neede

I was looking for trim. I knew what I wanted, but I didnt see it where it was supposed to be. I walked up and down the aisle several times, moving other moldings around to see if I could find a piece under other pieces.A group of 3 employees were standing around the registers, talking and watching me. After finding a piece I needed, I walked over to the cutting table, which was left in the aisle WITH 2 SAWS laid on top. I picked up one of the hand saws to cut a piece of trim. I turned to look at the employees who were still standing there talking and watching. None of them moved.I set everything down I was going to buy, including the trim, and walked out. Im now at Lowes and will find the help I need to get the trim I need.

Good inventory. Helpful staff

Great place for building materials

Pretty quick service. From the time I submitted my order (HomeDepot app) until I received a text message saying my purchase was ready for pick up was about 45 minutes. I would have given this visit 5 stars but the curb-side pick up was not available. As a disabled Vet it took a toll on me. Not their fault...could have been staffing issues.

I had an amazing experience at this store!! I wish I wrote down names of those who helped me but the ladies at the paint department matched both colors I needed (one of them from my phone) and helped me pick out brushes, at self checkout the woman running around cleaning everything was very kind and hard working, the gentleman watching over self checkout grabbed me a cart because I always think I can carry everything and another gentleman came to my car and took my cart away for me!!! I left feeling very special, thank you Home Depot Schenectady!! You guys are freaking awesome:)

I really like the people in their paint department they are very helpful

Got everything needed except help with getting paneling loaded

Very nice staff. clean store

The 🛍 was ok but someone broke the mirror off the left side of my 1996 Cadillac Seville SLS when I was shopping. I think it was the dippy cart guy. I had asked him what time they closed as I trotted on my way in and he ignored me at first from 6 feet away. There were only a hand full of cars in the lot at 10 till 9 and I parked away from them. This happened at Store 1139 in Schenectady NY. Is there a lot of this going on? Thanks Joe.

Not enough cashiers on to get the contractor in and out without wasting time standing in line to pay for the material and get back to their Job

Found everything I needed prices were good took a little bit Define an employee for help no lines at the register

Had what I needed. Helpful associate.

Lots of stuff. Clean and pretty orderly. The small, loose stuff gets mixed into the wrong bins. Great return policy

Do not depend on them for a scheduled delivery. They changed mine last minute, no notification / call / email whatsoever then the manager had the nerve to lie to my face saying he has no control over changes.

I ordered a snow blower. We got it and it got delivered almost after 20 days of ordering. When we assembled it, it turned out that the unit was faulty and would not move forward. We wanted to return it but Home Depot would only have an exchange because it has 30 days policy for snow blowers even if they are delivered late 🙄. We ordered online because we did not have a truck to get it home. And now Home Depot wanted us to take it to the store. So now we had to rent a truck, load it in and then take it to the store and Home Depot asked us to take a packed unit even though they said over the phone they have unit ready to take home. Anyways, they assembled another one for me while I waited at the store, and I took it home. I got my entire day wasted, paid money for rental truck from Home Depot all for the fault of the manufacturer. Extremely disappointed in both Toro and Home Depot.

Better they are rescheduling our order thank u hopefully this goes through it was our fault we accidently hit old adress townUpdate still haven’t gotten our appliances they said they delivered tried to my momNever here a knock at the door and I think they didn’t approve the adress change or something it’s been two times update it was my family lol was upstairs didn’t here the bell I was bitchin for nothing not Home Depot’s fault ours we have to rescheduleA third time oh well forgiveUs homeDepot great for putting up with customers like us lol

Ordered and paid online for pickup. Notified when it was ready. Picked up items. Easy and efficient. Hardly any time spent inside of store. Nice!

Decent store, just obnoxiously expensive.

Lots of nice new spring things.

The store experience is so much better when you use the phone app. It tells you the exact location of every item. My recommendation is shop through the app and fill up your cart, then go to the store and use the app as your shopping list to locate every item. I just wish they put the item location details in the shopping cart. That would make it even better.

Found what I needed immediately..

Not much you can say about a place that offers just about everything you will need to do everything you need to do!

Needed items were in stock.

A store with some products I have not seen in other stores so its great to have gone there.

Store not enforcing mask policy. Online order partially canceled due to lack of stock. However, I went in and picked the canceled items off the shelf. Plenty there. Also took quite a while to get a pick up date. If you must shop at Home Depot, try another store that enforces their mask policy and go in and pick your items, or be prepared to wait a week or so.

Favorite store to go to.

It was fast and easy through the self checkout line. The only thing is they dont have wireless check out to pay NFC through the phone.

Awesome as Always! Was in and out quickly, I didnt need ANY help today! Although they Really Should have All Bugs (from creepy crawlies and flying) and Animal/ Rodent Sprays ALL YEAR LONG!! Specially NOW this is when they want to come in AND/Or Eat Your Veggies or Both lol!! For Inside and Outside! With All the trees and houses so close really Need Sprays ALL yr long!! They only had cheap stuff hope it works!!😁😍❤

This is the first Home Depot that I asked the employee to wipe down the self service check out from the last customer. AND SHE REFUSED. COMPLAINED TO MANAGER HE DIDNT CARE EITHER. Now I shop at Lowes while in Schenectady. What my Pro rewards dwindle.

My first time at this home Depot to order a freezer... Great experience A+

Staff helpful. Quick visit made efficient. Wide selection. Clean facility.

You cant find what you need the workers there will show you where it is

The guy in doors and windows was not very helpful. Very unmotivated to help us along with the purchase and install of a garage door. I guess well try Lowes

Did not have the plumbing part we needed.

Home depot was good as always. They have a bunch of fancy new self check out machines that are pretty nice.

Come here a lot last time I went there I got a heater LOL 😆

Almost every experiencehere has been awful. The staff is extremelyrude and unhelpful. I placed an online order for two things. The first one was cancelled as they couldnt find it in stock even though obline it has 15 in stocks and the second thing was paint. The paint order was fufilled but... it was black when I had ordered white. I decided to look for the first thing my self, blinds, and ended up finding all 3 that I needed. On a separate occasion I was looking for something else and the guy in charge of that area, Dan, was extremely rude and unhelpful.

Not a bad Home Depot. Good selection of stock. Check products before buying sometimes they are opened and missing components. We still shop here all the time just make sure to check what you are buying and you wont have a problem.

I have a love/hate relationship with Home Depot. I love that the staff is always very friendly & knowledgeable and that they always have what I need. I hate that I always buy stuff that I dont need because they just have so much and you never know when youre going to need a random tool that you just happened to pick up there lol (thats my excuse anyway for buying random stuff).

Went in to by window blinds. The associate cut them to size for us and helped us select the right one to match what we were replacing. Very helpful staff

Good credit I can buy what I want Base on my credit

They have all your home needs and more.

After 6 weeks they still cant seem to get bird food, liquid miracle grow and many other items in stock that you can get just about everywhere else. How does Price Rite-a grocery store across the street have a skid of bird food in their aisle but they cant? And on top of that no one seems to care or were helpful

Extremely busy I the garden area, but staff was awedome

Needs more customer service. Over all though a nice store.

I usually dread going to hardware stores because I feel like I aimlessly wander looking for someone willing to help me, only to be greeted with overworked miserable employees. Let me just say...Mike in the lumber section helped us find the best piece of lumber. He was extremely helpful, willing to cut as many pieces as we wanted, and made the experience worth it. We actually picked home depot over lowes for a better vibe and Mike was awesome! Home depot should allow tips though because his service was above and beyond. Thank you Mike!

One stop shopping for my home great prices and selection

Good store 👍

Less than one star Lowes is open till 10 p.m. like the Home Depot should be.

Very helpful staff Kate found what I was looking for. And was even able to install myself

As someone who frequents Home Depot. You’re better off at other locations of theirs. Had a few poor customer service issues here. Left today being told I couldn’t return an item, only to be informed at the Latham location that it was absolutely okay to return it and they gladly helped me out.

Had exactly what im looking for...

I was coerced into signing up with their credit card when I was at the checkout with a line of people behind me. Months later I received a bill with numerous charges on it with late fees. I get calls early in the morning to which I dont answer because I had sent in a check for the amount I was quoted. Ive taken my business elsewhere after all the hastle Ive had dealing with them.

1239 store is a hot mess, even compared to other local stores. For a while I went the other direction, to 1241 in Albany.. Not so much any more. Btw: I used to do $20k+/ year, THD was my home away from home,. now I do everything I can to go elsewhere and go there only the absolute last resort. Sad. And ps/ oh btw: yeah - this was even before covid-19, so you cannot blame it on that. They are understaffed, its this its that,. Now its the supply chain. That is all B.S. as it is ((and has been)) always something!

At the end of last season I purchased 2 Waterworks contractor grade garden houses. 5/8 x 100 feet. I started using one this spring and both connecting ends broke. I tried repairing the ends myself but decided to return the broken used hose and the new unused hose. The returns clerk ask for the receipt or scan the card I used. Nothing came up in the system and the SKU on the new hose was not in the system. This is unusual because the, Home Depot continues to sell the product. I just wanted to return the 2 inferior products for credit and purchase better more expensive garden houses. I will go to another hardware store and purchase the replacement parts an HASTA LA VISTA HOME DEPOT. No more money from me spent in your stores. I do have plenty of other. Options I did offer to get the product off the shelf so they could compare. No was the response.

They had to get an approval over the phone for the credit card that I was using and the cashier that was doing this had to make a phone call and they actually wanted me to speak on the phone that they were using not a good idea with Covid

Its HD, its exactly what you expect.

I gave a 4-star rating because I have no problem with Home Depot on its own its the carpeting installers that I have an issue with. My girlfriend and I had to move into our new apartment late because we were told that the carpet installers were going to be there to redo the carpet they ended up redoing the carpet a month-and-a-half later than they told us they were going to, showed up at 7 in the morning and while redoing our carpet broke my my dresser when they were moving it back into position and left several large Staples sticking up where the carpet meets the tile so anyone who steps in that area is going to get their foot impaled on Staples that they cant see but will definitely stab into your skin

The best home depot Ive ever been to

Ordered an online millwalkee bandsaw .they sent a mikita power drill.so had to reorder.now have to go back when it comes in.

Never a bad thing to stop at by the Home Depot ☺️.

After 20 minutes and 5 different people, still left without the item they showed 44 of on hand.

Curbside pick up. Joke. I waited for 15 minutes and no one came, so I texted them again and no one came. I had to go into the store to pick up the order. They told me they were just offering the service and that they were not ready. A STORE SHOULD NOT OFFER A SERVICE THEY CANNOT DELIVER!!!

Good place to buy tools

Great customer service!

Clerk tried really hard to help us find a couple difficult needs. He really writhe extra mile.