Very pleasant experience from start to finish. Ryan tried hard to get my old phone to be the same on the new phone. He got my photos and contacts which were the most important, I was able to get the apps on my own. The tall manager was nice too. Thank you so much!

Hanna is amazing and she did a great job servicing me!!!

I went in to upgrade my phone to the new note 20 and the sales rep was very helpful. I worked with Ryan and he was very friendly and welcoming, had nice southern manners.His southern manners were so good, he posted his own review.

I recently visited the Scarborough AT&T store with my father who is older and has anxiety about technology. Craig helped us get new phones for both my parents. Craig was extremely patient, knowledgeable, and friendly. He took care of the whole set up of two new phones with a smile and efficiency. Moreover, he kept my father at ease during the whole process. My compliments to Craig. Thank you!

Great customer service overall from all who work at this location. Craig, who helped me switch devices, was fantastic and made sure I left with a phone that works! Although he waited on the customer service for an hour he graciously made it his mission to help me. Thanks Craig you rock!

It was a nice experience, everyone was very friendly. Ryan was very patient with me getting me new phone and helping me change my passwords, thank you!

Lucy, store manager and Craig were both extremely helpful with my hotspot challenge. Got everything resolved efficiently and with friendliness. Their technical explanations made perfect sense. Recommend highly.

Just experienced the best customer service. Ask for Ian, top notch and so knowledgeable.

Hanna was terrific to work with!!!! She helped answer all my questions and was helpful through it all!

Hanna was amazing!!! She took care of what I needed done to get a new phone. Loved the service!

I worked with Ryan and he did a great job. Answered all my questions and was patient with helping me get a new phone.

Craig put my screen protector on. Very nice 👌

I was lied to about my qualifications for a promotion in December 2020. I was told by an employee that my current plan was eligible for a trade in toward an upgrade. Turns out that it wasnt and now at&t nor the management of the store is taking any responsibility for this error. I traded in my phone and received no value, so now its basically stolen from me. Working to get in touch with the owner of the store to proceed to small claims court. Beware of this store and their employees. Im not the only one this has happened to, search the reviews.

The guy who helped me is nice and professional

Great service from this place Craig was a great help when setting up a ported phone. :)

Very great experience start to finish!

Wait time was a little long, the reps were nice enough and helped out with everything I needed!

Very friendly staff and great service!

I had the most excellent service . My rep took care of every need. I came in to ask a few questions about an upgrade.And talking with Rep and his manager I decided to buy AT&T TV and also added a I Pad to my service plan. He offered me a couple great discounts and I was pleased and couldn’t pass up the add on. I B love my new AT&T TV package . I have 3 months of premium channels to try out . And I can download my favorite apps to my channel lineup. It’s as easy as changing the channel and opening apps when I select my App channels.Overall I rate this store and AT&T 5* stars and will use them and their services as long as the service stays excellent.Joey G

It was a great experience. He was very informative and answered all our questions. Great new phones!

We walked into the store with another carrier and walked out with all new gear and a lower monthly bill! Justin and the team were very helpful and answered all of our questions with clear detailed answers. Great experience!

Gavin was our sales person in the Scarborough AT&T store. He was amazing and very helpful to work with. Answered all of our questions and was quick and efficient!

Lets not mince words here. The world has heros like Batman and Robin saving us from bad guys, but they really need Jake Foster and Leslie Hamlin to save you from bad wireless service!My experience at this store was something written in a fairytale. I expected to be there FOREVER because thats how wireless companies work. WRONG.I expected to pay activation fees and service fees and termination fees and transfer fees and any other way for Big Wireless to steal my money, and it was far easier than that.The team there was extremely helpful and the experience was rewarding.You dont need to ask for them by name, but Jake and Leslie are rock stars at what they do.If you are tired of overpaying for service, please do yourself a favor and look at AT&T. Im glad I did.

RYAN was awesome to work with! We had a lot of changes on our account and he helped us with the entire process. Totally recommend him as a sales man with the information he provided we were able to get the right phone we needed with the plan that we were looking for for the family! Thanks again for your time!

Great greeting and all around service. Ryan and Gavin were very helpful upfront and informative Thank you and Merry Christmas

We have been working with Jake one of the managers at the store for 8 months. He has assisted us with billing issues and other problems since day one. He is always extremely patient and with good spirits.We have become good friends and have fun with a positive attitude.Let it be known that he is indeed a valuable asset to AT&T. BRAVO, BRAVO to Jake for all your help!

On behalf of my sister Debra Daniels, who is visiting from Florida, we would like to thank Ian McGuire and Jason for their friendly and professional manner. Her phone had been stolen and being far from home their assistance was vital in making her feel secure and not compromised.She appreciates your help in making a stressful situation easier.

Had a GREAT experience at the Store working with a nice guy that seem to know just about everything about every device in the WHOLE Store. Jason Daudelin took the time to help my wife and I upgrade and find plans that were best for our budget. Highly recommend you go in and work with Jason.

Ian, provided outstanding customer service with Google photos & cell phone related questions!!!!Highly recommend Ian & the Scarborough team!!Magically,Phil Smith

Worked with Jason, was extremely helpful and seemed very knowledgeable in regards to the products/services offered. Was able to make the right suggestion for what fit my family needs and the right equipment. Will definitely make this my home store going forward.

Our experience today at and t was wonderful! Will was so helpful and patient with us! We changed our plans and traded in phones. It was a terrific experience! Thank you to all!! Including Justin and Ryan!

Not truthful. Lied to. Was told that the trade in for my daughters phone was going to be $800 from the store manager. It was almost closing time so they asked if we wouldnt mind bringing both the new phone home and our trade in and do the software update and conversion ourselves. I agreed. They said I simply had to drop off the trade in phone to any ATT location and we would be all set. My daughter dropped it off for me the next day at the Windham location and they told her the trade was only $350. She didnt know what to do so left it with them. Now, the store or ATT customer service wont make good on the difference in trade in amount. Definitely shopping around for a new carrier.

Service was fast and the tech was friendly, courteous, and very knowledgeable. My reason for going there was rectified and the experience would bring me back with no hesitation in the future. 👍

Ian provided excellent support as I purchased my new iPhone!!

Staff was extremely friendly and helpful. Went completely out of their way to assist me by getting a watch delivered to the store while I waited.

Got a new phone and Ian was great to deal with, thanks!

Are you lonely? Do you want to talk to exciting people in distant lands? would you like to be on a first name basis with the AT&T staff of your local store?I was lonely and had lots of extra time until I tried to get my AT&T phone working. It was just as easy as going in and getting a Razor phone and now I am spending dozens of hours on the phone getting to know primarily people in the Philippines. They have helped me embrace all that is Karen by placing me on hold for hours and insisting that I come into the store in a Covid 19 era.Thank you AT&T for taking all of that pesky free time I used to just sit around with, thank you staff who repeatedly says things like they understand to try to show empathy right before they drop my call, most of all thanks AT&T for making me get off electronics. If I had a working cell phone who knows what I would do!

Recently upgraded our phones and worked with Jason D. That guy knows what he is talking about! Very helpful and easy to work with. Got us exactly what we needed.

AWESOME SERVICE by Jason and Justin. Really great and friendly. Handled ALL my needs quickly and efficiently!

I had an amazing experience at the store a week ago. I WAS a Verizon customer in need of a new phone because I was having trouble with mine. They chose not to help me, but the great people at this store not only solved my problem but went ABOVE and beyond to make sure I had everything I needed before I left store. Seems like Verizon is using this pandemic as an excuse to avoid customer service. Its nice to know that you can still count on people to do the right thing even in the worst of times. I was a LONG time Verizon customer..... I will be an at&t customer for along time to come thanks to this experience. I even took time to go back and thank them personally i was so happy with the service I received.

Jason did a great job helping me. Super helpful and crazy knowledgeable. Service was amazing

Jason was awesome!! He was patient and understanding. We are 3 hours from home and will be back to see him when we are in need again. Thank you Jason!

Excellent job Justin! Very patient and very knowledgeable. I’ll be back for more help.

I will be coming back to this store exclusively. My experience was very welcoming and I can’t welcome this store enough. Thank you Justin for fixing all of my problems.

Jason provided me awesome customer service! Great experience!

Thank you Justin. Service was excellent. You are very helpful and professional.

Always have great customer service especially with today at the Scarborough, Maine store and was assisted by Ian.

Jason D. was professional and helpful. Made sales transaction simple and painless. Thank you

Att&T owns Direct TV and supposedly sells/services their products. Stopped in to get a new power cord and were given a card to call customer service. Asked them to ship to ATT store and they dont do that. So, what do you do when traveling in an RV and need service???

Jake is the very best ever. It keeps us coming back. He is superb person, and a fantastic manager.

Not only was Justin’s service fast, he was knowledgeable, friendly, very helpful and he made the experience stress free.

Leslie was very professional and patient with me and my wife. She took the time to go over all of our questions and when she wasn’t sure, she reached out to find the correct answer.

This location is by the WORST service I have had. The sale person Justin right from when my husband and I walked had an attitude, told us we needed to come back to see the manager who just happened to go break as we showed up. No other customers in the store. The other sales person didn’t even acknowledged we were there. Just made a rude comment when we were talking.

Leslie was a mess. I went in to completely transfer to apple for the first time. Got iphone11 and a pro 12.9 iPad. She gave the rep the wrong phone number to transfer, so she had to go get another phone and start over. She told me they will ship the iPad. Umm ok.Was told I’ll get an email when it’s shipped(3-5) days. This was 6 days ago. I set up my att account and she inputted the wrong email address. Have another, Leslie.

Absolutely excellent service. Thanks jason!

Ian provides exceptional customer service! John Chen is da bomb!

Outstanding customer service justin. Thank you

Thank you for solving my problem Justin. You have helped educate me.

Just had some questions to ask.

Excellent customer service by Justin. I will be back!

Attentive, knowledgeable, patient and overall excellent service from Justin.

Friendly staff offering great service

I am not a very picky person, but the customer service of this store must be improved!!! I ordered an iPhone and when I tried to pick up the phone, I was told the phone was returned to UPS because the store did not accept the shipment from UPS. The man at the front desk told me to go to the ups store in Scarborough, ME and pick up the phone myself. On the next day, I went to the UPS store just to find out the phone was returned back to the shipper. I went back to the store to figure out my next course of action, but no one would talk to me. I waited for 50 minutes while they helped everyone but me. I asked for the store managers business card and he told me that he ran out of them and he ordered new batch of business cards but they have not arrived yet. Instead he gave me a bogus name that he wrote on a small piece of paper. I know it was a bogus name because I called another store and I asked who is the manager of 456 Payne Rd, Scarborough store and I was given a different name. As result, it was very disappointing to experience such bad customer service. I have been with at&t for over ten years and I have never experienced such poor customer service like this. Please go to any other store, but this one, save yourself the headache. I know I will never go to this store ever again.

Excellent experience with Justin, very professional and positive

Lousy service. Went there with a few questions, looking to upgrade my phone, and the employee (the store was not even busy) and she offered no assistance or suggestions. Maine Mall store for me from now on.

Satisfied with the service. Very professional.

Great experience. Perfect help. Quick service. Friendly. Learned things. What more could you ask for?

Sales personnel is hit or miss. Some are really good and helpful but unfortunately I also dealt with one person (very briefly until I complained) that was the most unhelpful and bordering downright rude and acted in a way that I felt that I was interrupting her day!

Good people! Good promotions!

Always the best customer service here!

Awesome customer service, I will keep coming back to this location!

Excellent service Justin, thank you.

We sat with Tim and he made our day. He was great and really knew his stuff. He took his time to show us features about our phones we never knew, and just went so far above and beyond our expectations. We have had many problems with AT&T in the past but going into this location Tim really made a difference for us and we would highly recommend him to anyone.

Great service !! Justin was awesome :)

Very helpful with what I needed.

Ian provided exceptional service

Courteous and competent.

The wait was ridiculously long and once someone finally got to me they were quick to move me along because it was not a sale but a need to have an issue corrected.I left there with my phone situation worse than the initial concern. Dread going back.

First rate customer satisfaction !!

These people are the evil minions of the AT&T corporate stores. You will get a much better service from an independently owned AT&T store. I was treated like a number and name on a piece of paper and not as the person that was standing in front of them. I will never go back and I live in Scarborough.

Awful experience. Waited almost one hour when told the wait would be 30 minutes, and after simply asking about why our wait was taking so long, the manager gave us some very poor customer service and we walked out. Will never come back to this location, dont waste your time.

Ridiculously long wait before even being acknowledged. Then their service was subpar and curt with no real effort made to rectify the situation. They will never get my business again.

Great customer service!

I had a problem with my account. After spending over 2 hours on the phone with ATT, I went to the Payne Rd store. The person who helped me was polite, kind and very patient. Thankfully, my problem was solved.

Signed up for a new plan on 8/10/2016. Asked about acquiring a new Galaxy Note. Employee with a Goatee said Galaxy Note 7 release date was set for 8/19. Ran my credit, and said I didnt need to put a deposit down on my new line due to my score, and told me to come back in on 8/19 for the Note release date. Insured me all I would need to do come the 19th is walk in, pay the sales tax on my phone ~$50, and leave. Signed up for a 1 line plan that day, and used an old burner phone in the meantime. Walked into the store on the 19th - new associate and manager tell me I need to put down 30% on the phone (over $310) and Im not eligible for an upgrade until the 11/11 because I am an at risk customer (I have an 800 credit score). Store manager completely unwilling to work with me and tries to sign me up for more lines on the account to waive a $445 balance of some sort that I still dont quite understand.. Thankfully I was able to contact customer service who informed me that Goatee forgot to run my credit on the new phone, thus completely misinforming me, and even went as far as to advise me to cancel my new line and start a new one due to thus colossal screw up. Evidently AT&T is unwilling to stand behind their word and the word of their employees, and their supervision is even more inept. Id recommend just about any other AT&T outlet. This one was an absolute mess.

Helpful staff, bought an unlocked phone off eBay and the staff was still more than willing to help me set up my new phone. Very friendly!

Stopped in to inquire about changing my plan. Very helpful.

I’m generally the type to speak to management to resolve a situation instead of posting a review, but the manager is the problem and he thinks he isn’t doing anything wrong.

Served right away. Very helpful.

They let me pay my bill here... yay!

HORRIBLE. All they care about is the $. Trash people

Great customer service, the employee was upfront and fast!

On the ball, on the point. Great customer service.

Great Great service

Have not been there. It was near another store I stopped at. Wish this thing would only register places Ive actually entered.

Always helpful

Great store great service

Very helpful and patient!

Very helpful staff.

Custom service is ok but kind of slow