Theres a handy ATM-like payment station. It wasnt working properly, but the staff on hand were able to resolve the issue quickly, and I appreciated that so much. Machines fail...how those issues are handled makes all the difference.

Rep told us Verizon would have 5G coverage in Savannah / Pooler by the end of August 2021. Its now November and nothing. Whats the point of upgrading to a 5G phone without the local network to support it?

Two of the employees were trying to help me and be understanding. While the third was on the side likes making rude comments. At one point he he said well show us proof then. I didnt appreciate it and definitely set the tone and view of this store. Very rude

Got a new phone online and couldnt get it up and running... very frustrated and at my wits end. Came into the store ready to unload... Daniel saved the day!! Very funny smart knew just what to do got me up and running and didnt make me feel stupid for not being able to do it myself... Thanks Daniel! Great customer service!

O-Shay was a very helpful person! Very professional and detail oriented! Very greeting when when approached and made sure everything was correct before leaving the store!! Highly recommend him to anyone!! PS…. He needs a raise!!

Went in because there was a notification flashing on my phone that kept popping up. The employee reset my phone without asking me or informing me that it was going to erase valuable data and didnt even check to see if my phone was backed up.I lost some very important information and some recent pictures. AND THE ONLY COMPENSATION WAS THEY WERE SORRY. They should have some type of policy to prevent this they should make sure the customers know what they are doing .At least have people sign agreements before employees are allowed to reset a phone, or make the employees liable . Very bad business

Mike was our rep the day we qent.in to upgrade our phones and plan. He was knowledgeable informative and not pushy. If you are a Verizon customer or not and need cellular assistance, go see Mike.

The tech was professional & didnt quite working with my texting failure even when I thought I might need another phone. She fixed it & I am so grateful.

We were lucky enough to have Mr. Mason serve us. He was super helpful and knowledgeable in helping us decide good upgrades vs bad. The humor and honesty displayed by Mr. Mason is hard to come by in this world. 11/10 would do again.

OMG, don’t even think to call with a question without your account #! How ridiculous that you can’t speak to a human! You can forget customer service!

I dont have a problem with the store and products I have a problem with the phone service I received. I used the pay as you go plan because I have unlocked phone and dont need a contract. The data rate is absolutely unacceptable. With plenty of high speed data left my download speed was 0.1 Mbps in several locations within 50 miles of the Savanah GA area, even Jacksonville FL. It was not my phone because when I got tired of customer service trying to fix it for 6 months I changed carriers and now with the same phone I have over 100 Mbps connection speed anywhere.

The customer service I received here from Mason was the best I could ask for! I came here to get a hot spot o be able to get internet in my RV and he was so friendly and knowledgeable. I felt very comfortable with the strict COVID safety measures they have implemented. Highly recommend!

I came into the store on a Saturday afternoon quite stressed about a billing issue I was having following a cell phone loss. Fortunately, Daniella greeted me at the door and took excellent care of the problem I was having. She went above and beyond to not only fix the issue I came for, but also helped me with several other questions I had amassed over time. I cant recommend her more highly to help anyone who comes in out and Id trust her with any future purchase I make with Verizon!

Not good..This day I was present at the branch and received bad attention from their staff ... they did not leave or ask anything and only answered there is no system ... it is unfortunate since one of them is a customer of you

Stay away from this store. Wolves in sheeps clothing. Corporate leeches.

Did a curbside pickup for a new phone and it was seemless! EASY 2 seconds in and out!

Absolutely horrible experience on Saturday. Went in explaining that my iPhone wasn’t receiving calls while I have my phone in my hand and that sometimes text messages weren’t going through as well. The young lady who was helping me noticed I have my silent ringer on (it’s the button on the left side of your phone) and proceeded to inform me that it’s a “Do not disturb” button. I tried to correct her saying no it was a silent ringer button. She pushed back and insisted it was a do not disturb button. After about 3-4 times of this I got fed up and left. You need to teach your employees the correct functions of phones if they are going to be selling them. And if she wasn’t sure then when she saw a customer giving her pushback she should have gotten a manager involved which she didn’t and caused a customer to leave upset. Also, she lost a sale because I was there to also upgrade my son’s phone.

Fast easy service

The staff (Amber was our sales rep) was outstanding. Very helpful and knowledgable staff made sure that this is the store we will use in the future. I will be back here for my next upgrade.

A way better experience than having to sit on the phone for 2-3 hours trying to deal with automated customer service. I highly recommend just coming to this location to handle all problems. The 2 stores in Pooler are just hubs and they act like they dont even want to have to help anyone!

No waiting. Exceptional customer service!

Try a different location if you need in-store service

There saying my frei d owes more money on his phones he what they told him he owed last month now there saying the she ampu t need to get your records n order unless someones just tali g theoney n not recording g of he dont owe this

I would like to give them less than one star. I have been in the store at least five times and spent time two two different managers trying to resolve two different products I purchased from them that I have had multiple problems with since the purchase. The service is horrendous. The sales people will sit on their phones with no customers and wait for the current salesperson that is helping you with one problem rather than assisting you on another problem. I’m told by the store manager this is likely because they work on commission and are trained not to interfere with another salesperson’s service. So what her or not the salesperson who is helping you is making a commission or not, they are forced to be the person that helps you on all issues.The manager Ive dealt with on more than one occasion does not smile, is not friendly, is not helpful and does nothing when her staff is conducting in a very unprofessional manner right in front of her.I will drive an hour out of my way if necessary toget better service. Be careful if you make a purchase at a corporate store by the way. A local business owner at a Verizon store that is not corporate owned will not be able to help you with the products or service. They typically have better service and policies than the corporate Verizon’s but have to send you to a corporate owned store.

They were very helpful. Got a few questions answered.

Their policies are incredibly horrendous - it is no wonder why Verizon is one of the most hated companies on earth. They cant do much in the store - everything has to be a claim and mailed to you online - why bother having a brick and mortar store?

They have great service

No body has time to wait one hr for a charger get you stuff together. The time it took to take my name down I could of bought a charger. Need to have some one just to check out. You are trying so hard to make sales you are losing sales because of your lack sense.

Don’t waste your time. If you know what phone you want, buy it online. The lady DID NOT SET UP MY NEW PHONE, she just handed me the apple box and said have a great day. I then spent over 5 hours at home setting it up. She lost interest when I did not want to bundle accessories.There was no benefit of going to the store, she was not friendly and was not helpful on the differences of the new apple phones. Not to worry if you don’t know what color you want, the employee will reverse there own camera on there phone to look up at the mounted display to show your the color options. (Which was no help) So I went on the Verizon site while I was in the store with the employee, on my own phone to pick which color I wanted. I really wish they would display the backs of the phones. Especially after spending over a thousand dollars on a phone. I ended up getting the Apple XS max in “silver” which appears to be more white. I won’t be back to this store.

Hardly knew I existed. Was more important to sit in there back office chow in down on there Wendy burger. Much better service at authorized dealer. Wont return there

Great people..so patient and helpful for an older person!

I enjoy this particular store.. today I didnt have a wait which was kinda unusual.. ND as always all the employees are more than willing to help wit watevr u need..

John made sure my experience was above and beyond. Service is great. Store is clean and tidy. In the heart of commercial Savannah, this store finds a way to be friendly and efficient. You could pay less for service at other providers but you will not get the all around experience and service you get here.

Little bit of a wait, but it may have just been the time of day. Great service. Friendly and helpful without talking down to a tech dope like me.

Stood there for twenty minutes no one acknowledge my presence. Yet others that came through the door were greeted and put on a list. Ive been a customer of Verizon for twenty years and never been treated so bad. I was there to purchase a new iPad as a present. Shame on all customer service at this location.

Screen saver on my S+ came off. Visisted Verizon store. No replace or offer from reps. Other that go to Best Buy! Screen saver purchased from Verizon store with understand of damaged they would replace. After a newer phone comes out Verizon does a poor job of supporting the older phone. Also seem customer service has gone down.

Outstanding customer service from John. Wow, this guy totally changed our day. Thought we’d have to pay a deductible or something on our insurance for a bricked iPhone. He took care of the whole thing under our insurance. Great customer service rep. Thanks John.

The Worst place I ever been. The employees were rude and unprofessional. I love Verizon but if the company can hire someone more professional and friendly would be better.

Excellent service provided by Henry!! He is very patient and provides great detail on how we can get the most out of our latest iPhone. Henry provided the best plan that fits our budget and usage especially with adding a phone line for my 10-year old daughter! I strongly recommend coming here for anything you need!

Good product, excellent system, that didnt go down during the hurricanes. Quality representatives who know what they are talking about. I am disabled and have a hard time getting around. Courtney went out of her way to be polite, gave great information to make a good decision.

I dont normally write reviews. But, the service was so great that I wanted to share. My phone was not working well last night. I went into the Verizon store and Mason was amazing. He went out of was to make sure my phone was working again.

I can not reach anyone in the store by phone. The phone number need not be on the website if one must jump through so many hoops to speak with an associate. I do not know my pin. Because of the virus, I refrain from going to the store.

If there is a 0 start I will give zero. The worst place I ever been. Staff were rude .I was waiting for 30 mins and it was supposed to my turn and the guy just ingore and skip me . And he was so not professional . I have been using Verizon so many years and if the company can hire some one that love that job and be professional, then I will keep using Verizon.

The experience left me with a resentment. You know what they say “expectations are resentments under construction. I felt like I was ignored and when I had questions they told me to call Verizon customer service. I can say that when I left and called I got a supervisor named Nena and she did everything to make us happy. She totally went out of her way to fix the issues I had and answer all my questions. The store dropped the ball.

Very helpful and fast

Emily was a great help! All I was doing was trading out my phone with a Warranty device I received in the mail. She saved my life !!! She was able to get my info that I thought was lost all Back on my phone!! What an amazing experience. I would definitely recommend going to see her!!

Friendly, knowledgeable, not pushy and gives you the time you need to make up your mind.

Great experience today. Quick Service, great deals. Mason the representative that helped us today was awesome! He knows his stuff!

Always a very friendly, helpful, knowledgeable staff. Couldnt ask for better service. Thank you Verizon for your help and all you do.

Excellent service, they were very helpful in helping me decide on a new phone!

I replaced my iphone 6 with an iphone 11pro. Lamar could not have been more helpful. There was no pressure to buy anything, he really listened to what I wanted and helped me set up the new phone. The day after purchasing the phone I had a problem with my Comcast email and after getting no help at the Xfinity store, returned to Verizon and Lamar was able to fix the problem. I highly recommend him and this store.

Not well informed, want to see about upgrading my phone, suggested I go to the website because she didnt know of any promotions. AT&T here I come.

My mom told me about her great experience today, but I was closer to the store on Abercorn. Everyone was well dressed and courteous! I was extremely impressed with the business dress and professionalism of Tess and Andrew. They were very helpful. Im loving my new phone!!!

My wife recently bought a new iPhone from this location and we would give 6 stars if we could solely due to a sales associate named Ivory! Not only was he kind and welcoming, but he took the time to personally make sure my wife left the store with everything she needed. He even educated her on the Gizmo watches for our kids (which we ended up getting and love them!). Ivory has so much understanding of human needs and customer care that he put special emphasis on making sure that our children would have the easiest time remembering the numbers for their watches. Truly one of the best customer service experiences we’ve ever had!Additionally, we ended up having some issues with our service bill and Verizon’s corporate customer service was being rude and unhelpful. My wife went back to the store to try and get some help. Not only did Ivory and his amazing manager assist us with our billing issues (which is technically not even his job), but he did it on his own time. Ivory warms the store with his smile and brings knowledge and care to his customers. We will recommend this location, and Ivory specifically, to everyone we know!

Shawnte made this the easiest phone buying experience I’ve ever had! She knew the answer to all of our questions and I had a new phone in no time. I highly recommend this location as well as stopping by to see Shawnte!

Limited access but good service

Very knowledgable sales help, interested in quantity of sales..and VZ is now sending you out...to figure out for yourself how to transfer data to new phone with graphics VZ feels should be sufficient 😥😥

Make me wait outside in the heat for 40 minutes, and did not bother to help me again after ask what was my problem?

Its rather unusual for me to have a good Verizon experience, but this was excellent. Usually I have about an hour wait, this was less than 5 minutes. Fantastic. Not to mention but the sales staff was quite friendly and willing to work with me.

Appreciate that this Verizon practices social distancing and helped me with my SIM card issues.

My sales rep is Mahala. We came in and we were happily greeted. She worked with us and had a smile from start to finish. I had my children with me and she made sure to also include them in the conversation. I give the customer service a ten. The appearance of the store is a ten.

This place has great customer service. Even though I have a pre-paid Verizon card, they were still able to set up my phone and help me switch over my contacts. They are so friendly and helpful.

I considered changing my service from AT&T to Verizon. I came in and spoke with Erin who was very helpful and knowledgeable, went over the difference products and plans to find the best for me. I ended up getting a great phone and all the accessories I needed. I would recommend Erin for all your wireless needs!

Amazing!! Ive never had a bad experience at this location. One of the best corporate locations in the south east area. Id recommend anyone to go see this wonderful staff.

Thanks for your awesome service. Very knowledgeable and patience. I would recommend this agent to all my friends and family. Thanks for your your support and friendly service. Martin

This place has terrible customer service.

Tube. Staff needs to be knowledgeable In all products being sold to customers!! Please dont be afraid to tell the customers that you dont know about it, at least get someone who does know, help you!!

Was dreading going in to get my phone replaced however they have stepped up thier process....was impressed.

Had some issues with my old VZ phone. After talking with Bruno, decided it was time for new phone. He was very helpful & patient with all my questions. Would come back here when in Savannah.

Much better than the independent resellers in the area.

Not much service after the sale. Will not go back. Had to visit a Verizon retailer to get the phone downloaded correctly. Terrible service and attitude of employees

Staff was rude. Thinking of going with different cell provider.

Great service

Super expensive I love giving all my money to Verizon!

Gaby LaRosa helped me switch from AT&T and also switch from my iPhone 4S to the 6 and she was the best! I had a thousand questions about which phone and plan to get without spending too much and she wrote out and explained it all. The computer system was malfunctioning at the time and she called every other location until she found someone to register me by phone on their computer. Shes really friendly and patient 👍 if I ever needed anything Id come back to whichever store shes working at.

Want to thank Carnesha for the outstanding service she provided today getting me back up and running quickly. The replacement phone I received last month was not working properly and the factory reset failed. Carnesha set me up with a new phone and helped restore all my files. Happy customer!

Ok

Helpful staff.

The associate did not explain thoroughly the product we were buying.

Helpful staff, great selection, highly recommend.

Great people who will help you fix your phone issues

Megan Collier is someone you want working for your company! She was thorough and explained everything! In the future, I will ALWAYS ask for her. In addition, she has the patience that so many others need to have in customer service.

I went into Verizon today to return my note7. When I arrive Brette Johnson greeted abd helped right away and she was amazing. She told me about a new plan we could get that would give us more data for less. She was very professional and down to earth and I didnt feel like she was selling me stuff just because she had to. I really appreciate great service and she gave me just that.

Very helpful. Answered all of my questions and may go back and make an upgrade.

Much faster process than it used to be. Very friendly staff!!

Courteous Service, great selection of phones very helpful staff highly recommended

When I walked into Verizon I was not expecting to walk out with a brand new phone. Thank you Brette Johnson for helping me out with getting a phone with a bigger screen and better processing drive and bigger memory. Out of all the experiences I have had at Verizon this is the best one. I will come back to this Verizon to see Brette. Thank you so much for helping me out!

I came in to Verizon Wireless because I had a cracked screen on my samsung galaxy 5. I met Gene and he was so helpful and he just wanted to show me some options. From there he told me about a deal where I could get not only a new phone but get my data reduced which is what I mention to him during our conversation that I needed as well as an offer that was going to expire tomorrow on getting a phone with a tablet deal. I now have a new cell phone with a much bigger screen I have reduced gig for my data plan and I have two lines of usage which I desperately needed as I have four children. I am extremely overwhelmed and excited with the service that I received. Gene was professional he was courteous he was straight to the point and he made a lot of sense and he sold me. I would recommend Gene 2ne1 that is coming in to buy a phone for Verizon. He was awesome the experience was awesome. Thank you Gene!

Johnathan Banach was excellent he helped in so many ways in saving money and what option was best for me.... thanks you will go back

Del in the mall it was very helpful he fixed my phone and help me to operate others programs. Thanks so much excellent service

I was able to get help via a callTo the main office at VERIZON and the lady who helped me was very nice!

Called in before I came, walked in, and was out within 3 minutes. Fast!

Mahala was a great help with the upgrade for my new phone. She had great knowledge of the products they had to offer and it all came out to a great price. Thanks for everything.

I loved my phone until recently it started to shut down and start up and shut down again continuously. It got to the point where it would barely start up at all. Very frustrated I went into the Verizon store and Del helped me out. He got to the bottom,of the situation and apparently there was a software crash that made my phone go crazy. After trying to fix the phone himself he decided to make a couple of phone calls and helped me get my phone replaced. I was so happy! He did everything he could and more!

I see signs in your stores that say 10x n a row. 20v n a row, I know this 2 b true, Y because time and time again Verizon has shown me Y they are the BEST, and the Leader in their field. Over the years I have dealt with AT&T as well as Verizon, their service,neck&neck, but when it comes to customer service, Verizon is the 1, the A, got it down pat, TRULY THE BEST!!! Food for thought- Several years ago a lot of my friends changed to straight-talk,they ask me Y I did not change seeing I was paying 200+ a month,they were paying 50, my reply was U know when u get the BEST u pay more and I guarantee U dont have a customer service department like me. Verizons customer service is 2nd TO NONE!!!!!!!

Go here and ask for Devon. He is Extremely helpful and has great customer service. Thanks again for all the help

Brette Johnson was very helpful. My battery would not charge and she helped me through the process. I would definitely recommend a stop in here.

I have been a verzion customer for 10 years Im still getting some of the best phone service. They helped me with an upgrade for me and my wife and anytime I need help I can walk in the store and they help.

The lines here can sometimes be long. But I have not experienced what the previous patrons have stated. The VZW Reps were very courteous and helped me in each situation I have had. Hopefully anyone reading these reviews will give this VZW another chance, as I believe they deserve it.

Very helpful!in and out in about 1 1/2 with new phones and service