I got to say our service manager Jasmine was a delight to work with. She was very patient with my wife and I and helped connect our home Internet, switch our phone service and purchase new iPhone.Ask for Jasmine, premium customer service.

Great customer service... Jonathan is the Guy to see. Very knowledgeable on helping with issues and knowing how to fix them.

Sales man was very helpful. He was very courteous and went above and beyond to help. Xfinity staff awesome !

Last year I showed up and said my dog ate the remote. The guy basically reached behind the counter and said here you go! Today I exchanged my box bc it was wearing out. In & out in 5 minutes. These folks are faster (and frfr friendlier) than most coffee shops.

Johnathan was super nice, fast, and helpful. I was even confused when he said All done. cause I couldve sworn it would be like pulling teeth. Thanks! :)

Greatly appreciate Jamaal Rhodes assistance at Xfinity today. Had a nonsense of an issue regarding a SIM card arriving at my service address (thats not my mailing address) that FedEx and Xfinity both refuse to take responsibility for or take the opportunity to fix the issue. My only issue with Xfinity, and Jamaal took care of it quickly and understood. Thank you, Jamaal.

Looking for quality, affordable internet? Then try somewhere else! Service is terrible, cones and goes, while the prices only go up and up! If youre outside of the Savannah area, then your best contact option is by phone. However it is more than likely they wont have any better deals for you, but theyre one of the only viable options in the area. So youll be forced to keep overpaying for poor quality service, thanks Comcast/Xfinity!

Employee was very nice, answered my questions about changing service. Disappointed that as an existing customer there were no promotions to retain customers. Overall store experience was good.

Excellent service and very quick. They started helping me practically before I got completely in the front door. I was out within 5 minutes. Everyone was very cordial and nice and accommodating even though there were lots of people inside needing service. I didnt see one person standing in line to wait. Great job! I would give them 5 stars.

I went to get a credit in July but still have not gotten it yet. There is now a thing known as NO CUSTOMER SERVICE!! I Wont deal with them anymore as far as getting cable service. They charge you for service even if you call to inquire about service!! No good Reps on the phone...go to store instead.

Thanks guys! Fast and easy. Great customer service. -Shaun Burns

We were having issues with our previous phone service provider. We decided to check Xfinity out on theirs because we already have them for our cable and internet. Well, needless to so, we are VERY SATISFIED with our new phones and how much we were saving switching over. The customer service was amazing, he was very knowledgeable and answered all of our questions. If we didnt quite hear him, or understand what he was saying, he would just smile and repeat it. I would recommend them to everyone and I have

I feel like Im Xfinitys happiest customer. I have internet and mobile phones from Xfinity. Service is reliable and the support is good. Pricing is very reasonable, especially for the mobile phones. This store is conveniently located, not crowded, well staffed, and comfortable.

Went in, no waiting. Jada Johnson very polite and friendly. She was very helpful !

Del is the best! He helped me when I was transfering modems. Definitely has the customer in mind first! 🙌🙌🙌 I will be back specifically for him!!!

Jada, at the Victory store is amazing. Great customer service at a company that traditionally has horrendous customer service. I hope the trend continues!

I went to cancel my Internet and TV service (30 minute drive) and they accidentally cancelled my cell phone service too. Called customer service and they said I had no account. I had to drive back to the store (30 min drive) The Rep in the store couldnt even find me in their system and said I need to call customer service with an account # I never had previously. 2 hours later (in the store) They fixed the issue. Lost nearly a full days work and who knows how many customers that day. Terrible Xperience.As always terrible customer service.

Good, well organized, had easy in and out.Very difficult to reach customer service,7 bad attempts,8th was successful andwas professionally and kindly treated.PS what if I had a stroke for so much stress to deal with machines rather than a human that instantly helped ?

Tre was very kind and very helpful. We will be returning to see him next week.

Though I didnt have everything I needed Jada assisted me with gentle patience and solved my problem. She is truly blessed.

Told I had to call xfinity mobile to send back this phone. You would think their store would be able to provide all services.

I have been a Comcast customer for over 18 years and my internet comes and goes never get a credit on my bill. I pay for Extreme internet but it cuts off several times a day on some days I check with them,they say everything looks good? I looked at the reviews it looks like google only post good ones. LEE RICHMOND HILL GA

Jairo was such a delight! He helped me sign up for internet service and was so quick!

Super fat woman at the front desk is rude and lazy. Everybody else is great but you need one person to ruin your experience.

The representative that helped me in the store was extremely helpful very professional.Thank you Johnathon Banach

Just traded in our destroyed LG Galaxy,a Mr. Jacob helped us above and beyond and we left with a new phone,better plan, and coverage! Thank you so much Jacob

Couple of frustrating calls but the third representative I spoke with answered all of my questions about the concern I had. Very respectful and helpful, resolved the issue and went above what I could have asked for. Wish I had gotten her name.

My phone started acting funky so I ran right over to xfinity to get some help I got help right away and it just need ed to be restarted thank you so much xfinity I live by my phone like most people and They were so kind and helpful.

It was great young man Kevin quite a gentleman helpful and knew what to do. Thanks for his service.

Four stars because the in-person customer service was stellar. I was returning equipment we no longer need. One star taken away because our internet and wifi started acting real janky afterwards. Coincidence? Likely. Word on the streets is that Comcast has been doing some upgrades, but when I asked the rep I spoke to who helped to troubleshoot some speed issues,she didnt know...🤔 Anyway, I still cant stand xfinity on principle.

Tried to add on a free box that actually comes with the free cable my apartments have, they told me I packaged my service months ago in some double play that is no longer offered (which I never remember doing because I called to lower my bill and the rep said hang on, I didnt know she packaged anything because my cable is free), I was told they would have to repackage my service and my bill would go up just to get a free box that Im actually supposed to have. Comcast literally stinks. Im about to cancel my internet and go with ATT next month and go back and get free box!

Natalie said I could only return an item through email. I asked 4 times if there was any other way to confirm and she refused to answer my question and kept giving me rude answers. When a Manager finally showed up she found another relay to confirm who I was, purposefully wasting 20 minutes. I think I made a mistake in getting Xfinity.

Very friendly people, just waiting to help you as you enter their door. Wish I could give you more star.

Worst internet service Ive ever had in my whole life. Customer service is an afterthought to them. Id rather have no internet than do business with this company. 2mbps of upload speed for $80 per month. No.

Its a great establishment good customer service and I do recommend this store

Called and scheduled a time for internet installation. Installer was friendly, on time and very knowledgeable! Great customer service!

Unorganized, incompetent, no customer value...Had a technician survey the house to say a tap needs to be ran closer for Comcast/ Xfinity to service my home. We had to open a construction ticket and I was told I would receive a phone call explaining the details once the team hashed everything out.I never received a phone call, it was during the holidays so I figured I’d touch base with them after. When I called to check the status of my ticket they said it was canceled. I explained everything that happened and what step of the process I was in and what I’m still waiting for. The representative was confused and not sure why it was canceled she reopened my ticket and assured me that a team will come and dig a tap closer to my house and set up my Internet but the date may vary due to the availability of the equipment.I receive a phone calI confirming the date of the install along with an email containing a list of things I need to prep to make the process go smoother. I comply and what do I get on the day of?.... another technician saying the same things I already know and had no clue of what was going on, same goes for the manager.....It has been over a month since my first phone call.....Comcast/Xfinity is an unorganized incompetent company with ZERO customer value!!!

Monica, her alleged job number #1779577, had me wait an hour then hung up. I cannot put my clothes on fast enough to cancel my internet and phone service with this bs company! My bill was unlimited and better with T Mobile, this is very unprofessional and I highly do not recommend these thieves!

Very friendly staff. Took the time to explain everything, also doing an excellent job with keeping things sanitized.

They were professional and safe protocols!

Mr. Stokes provided 1000 percent GREAT Customer Service and Professionalism.

Very clean atmosphere.

Went inside this store and they were awesome and took care of all my concerns about my cable bill. They might be worse than the devil on the phone with customer service (they are!) but in the store in person they are AWESOME!!! Wish I could Remember the guys name that helped me.

Comcast raises your bill without even explaining why and you pay 95.00 a month and barely have any channels and you can never talk to a person on the phone. It’s very frustrating to say the least when you’re trying to figure out why your bill went up and you pay tons of money with hardly any channels to watch. I’m not sure of anyone else but I would love to speak with an actual person instead of that automated thing they have in place.

Dell helped me at the East victory store in Savannah Georgia, and was a great help. He shared his knowledge about the services included in my order, and asked qualifying questions to determine if there was anything else I might need. We talked a bit about Netflix and Disney+ streaming services, Venom from Spiderman, WandaVision, and Marvels agents of shield

Comcast still got the Monopoly high prices mysterious charges, The BS is in full effect.

I never had issues with the service quality. But the customer service reps are beyond incompetent. I requested my services be relocated to my soon to be home and it ended in disaster. Short story short, i spend a total of 5 hours on the phone in different phone calls,my services were disconnected on and off for a few days and connected to the house i didnt lived in yet, they raised my bill with no notice, i have no access to my account because it says that that account no longer exists. Im going with Tmobile or At&t.Im sick of xfinitys poor customer service.

The rep was really nice, but Comcast is....well, Comcast. Anyone who has ever dealt with Comcast knows exactly what I mean! I went in there to get my monthly bill lowered. Ha! Left with it costing me $7 MORE a month! At least it was ONLY $7 more, right?!

Fast and friendly efficient service

I have nothing against this particular store but the Comcast wifi service is terrible. I’ve had to restart it every single day since I got it a week ago and when I called Comcast to see if it could be fixed it was going to be $100 for someone just to come look at it.

✨ Consistently bad WiFi. ✨

Prompt. Courteous and knowledgeable.

Quick in and out trip

Courtesy good service

Del is the man to see for any questions or support you may need!!!

Will never again do any business here, told me they would not help me if not wearing a mask. I walked out because I will never patronize any business that demands that I wear a stupid mask. Apparently masks are more important then helping me to purchase a new phone.

Problems with my bill. Couldnt talk to an agent on the phone no matter how many times I asked to speak with an agent. Signed me up for auto billing when I did not agree to it. Customer service needs improvement.

Very clean with a professional staff. I worked with Del, and he was amazing with his knowledge about their products.

Michael assisted my sister and I today. He was so helpful. Answered all our questions and assisted with our paperwork. He was efficient and fast. Great experience. Beautiful clean store too.Thanks Xfinith and Michael.

Return equipment had to use a mask and I had to call customer no service to fix my bill which should been done that day

This company is very unprofessional. I just moved to a new area and into a new apartment. This is my first time every purchasing internet service with this company. I purchased their WIFI and paid a $50 deposit which would credit to the first months bill. I set up the internet service in my apartment the same day. Everything worked well. Today I went to use my WiFi and it was disconnected due to the previous person who lived at this address that Xfinity had on file. I know nothing about the person that accommodated this apartment before me. (The Lease that I have is brand new. I just move in two weeks ago. ) This Company took the other customers charges a pinned them to my account and demanded that I send them a copy of my Lease, Social Security Card, and ID or my services would not be activated. I immediately contact the store and the manager told me the exact explanation. I’ve never witness an internet company do anything like this after paying my money with a whole different account number and a different Social security number. I refuse to send that type of information over the network. The manager gave me a refund today however I will not receive my money until 5 or 6 weeks from now (according to him) I will receive it through the mail as a check. I paid with a debit card yesterday. Poor professionalism. I’ve only been with this company for few hours and I don’t like the way things are operated.

Staff is very intelligent and knowledgeable about there equipment and their customers service was wonderful.

Nice but a little time consuming.

Helpful staff, every time I had to go over, especially when I had to cancel my account, they were very fast and understanding, wish Comcast had service around Tampa, FL

Bought a S8 plus then a note 10 and a S10plus. Had nothing but problems. Email did not work could not check to see if I had a message. Got them paid off got my unlock codes so I can get another carrier . Now Im with ATT and no problems. Now they say I owe 1600.00 for phones and service. I have my receipt showing the phones where PAID IN FULL. Going to challenge them in court if they do not stop trying to intimate me about this.

The attendant had bad manners very unrespectful he did not get information right and blame me for it. He ask for the deed of my house i had a very bad experience.

Fast service.

Ok I been here 10 mins already its 19 people in here Im the 10th person all I came to do is drop off equipment, anyways theres 3 sides 1 cashier on each side ☹. It only took them 21 mins to call me I guess thats not bad but it would be nice if they had help. Oh the lady an man came before me is still waiting 🙁☹😟

The customer service agent ignored my concerns, and had no desire to find someone who could help me. I wish I had taken his name, because he and he alone deserved this one star. The guy who greeted me was very nice.

Excellent customer service and I surely recommend. They received me with much respect and guided me through the process of getting the correct answers for my internet service. Thumbs up 👍 Thank you for your help and support as well safety guidelines for COVID-19.

DO NOT SIGN UP FOR XFINITY MOBILE or visit this store! All I wanted was a statement with my Xfinity Mobile account info on it which I was told by customer service support over the phone could only be provided in store as Xfinity Mobile does not generate actual billing statements which is absolutely absurd. The unprofessional store associate told me I was misinformed and there wasnt anything she could do. She didnt even attempt to see if she could assist me. Again if you want the normalcy of a traditional reliable cell phone bill, account, provider or exceptional customer service support then Xfinity Mobile is not for you! If you want unreliable information, terrible customer service support, and terrible service then by all means please sign up for this trainwreck which is Xfinity Mobile!

We bought the best work here and it’s trash can’t do anything nothing loads and we call them and they said there is no issues and just hang up trash.

Very friendly, very professional, took care of my problem right away. Im satisfied.

Helpful amd nice people quick and swift service

Only one person was serving people and everyone else was talking to eachother.

When u go there ask for jasmineShe will take care of all your needsGood smile great personality 😜

They made our transfer easy as pie.

DelAngelo was the best. Great customer service and follow thru. All of the staff was friendly too.

Awesome store experience. Everything up and running in minutes once home!

This is only for the site, NOT Xfinity directly. Very helpful and knowledgeable staff.

They need to get those machines fixed

Mr. Del S solved my problems very quickly, with Great Customer Service.

Very Quick and Courteous! DelAngelo is the man!

The customer service here is out standing. I was greeted by 2 reps at the door who very nice and helpful. Ive had comcast for long as can remember but Im have moved to North Carolina and the area dosnt have comcast. The cable company is no where near what comcast is. Everyone should be thankful that your cable company is comcast. Thank you comcast Im going to miss you.

The customer service was amazing. Super friendly and fast. Loved the experience. Except for one thing. Comcast, get some chairs for your employees. It makes me think you really dont care about their well being at all. For shame.

Quick, and convenient visit to return a rental modem

Efficient and friendly

The customer service I received by Antonio and Monique was absolutely awesome. Corporate had really messed my account up and I had been dealing with them over the phone I whatever location they are but when I came in to the store these awesome people made sure they had all of the facts and then helped fix what corporate had done. Thank you very much! The retail world needs more people to act like this!

I’ve been trying for two hours dealing with their chatbots and automated phone attendant loops. I can’t get a real human being to try and fix my internet service or schedule a tech to come out and fix this garbage. While it’s doubtful xfinity reads it’s reviews online if someone is listening please reach out with a phone # to a real person that can help.

Oct 7th a comcast worker came in my home broke a picture of my wall then stated it was my fault because I didnt have installed right he had the nerves to clean it and just dump the glass in the outside garage can without a bag I been calling every day since they been given me the run around on everything but that 249.29 . They keep transferring me what should I do at this point my picture was a set it looks horrible and HOME GOOD you never see the same thing twice

😱 clean inside & out

Excellent customer service

I was ignored for quite some time and the manager still couldnt help me. I had to go to one stop wireless to switch over my phones info to a new one. Makes me want to switch carriers.

As always the service offered isnt worth the price they are asking for.. when returning the product you can expect a Russian roulette of attitude they dont take no and not wanted anymore lightly.. they offer promos but suggest you read the fine print. I can tell you from experience they know it by heart and will use it against you if you choose leave them early... For me not worth the headache....

Kyle was very informative and professional...

Its all about the money here . never about the customers.I pay $135.00 for phone service & asked to add another line for my granddaughter & I was told unless I add home cable & internet service that they will not let me purchase another line.

Very good experience

If you have a choice between visiting a Comcast store or calling them on the phone, always skip the phone call. The folks in the store know what theyre doing and are very helpful. And their English is great! ;-) If only the folks on the phone were as knowledgeable and competent as the people in the store, Comcast might actually start to get a good reputation.

Finally, a live person instead of preprogrammed individuals..

It was a great experience