Been a customer with this dealer since 2018. Never had a bad experience with them. The staff is always friendly and helpful. The environment is very positive. They are clear about the service they will provide to you as well as any costs you may incur.

Window tinting, well done and returned the car to my home when the job was completed. Excellent service and the staff were great. The best I have ever experienced!

Anthony is always very friendly, knowledgeable and courteous! He always is considerate of my time and explains the services performed.

Travelling in 95 we felt what we thought was a flat. Coming from Brunswick we felt it would be to our advantage to find the nearest Toyota. Sadly, we use yours. Know that we had not travelled many miles and had many more to get home.(Northern VA). We did not received efficient or courteous service from Stacey. It took over 2 hours to have our tire changed. I am sure the tire was under warranty, but we had to pay over 300 dollars for one tire.After we left the service area, we called to ask what was wrong with the tire. The operator said the Stacey would call us back and give us that info. She never did.Sorry, but I appreciate being treated like customers are treated in Brunswick, GA.This is the 7th Toyota that I have purchased maybe my last.On a positive note, I did witness a dealer showing and sharing information regarding your service area to a new customer. He was very cordial.

This is now my preferred place for service. Quick, friendly, and honest.

Chatham Parkway Toyota repaired my brakes the brakes Works beautifully and I think the Chatham Parkway Toyota for repair my break and the people is so nice there while I was talking to other people and repairs thank you for your order temper appreciate you and Jeff 1038

I was there for an 1.5 hours for tire rotation & to find a leak in a front tire. The tire is unrepairable, & they searched for a tire that they could order & gave me a price.

Bought my Camry 4 years ago they did all the services .traided up and was treated great, my only dealer,

The service was very disappointing. I will not be returning sadly. The promised quick oil change, at a scheduled appointment, lasted two hours. My service consultant was nice, but did not once apologize for the amount of time that it was taking. At the two hour mark I was informed that the filters needed to be changed. Thankfully they were able to go about that quickly, which is why I gave them three stars and not two. Sadly, upon returning home I noticed that my glove box was broken and would not close correctly. I had to go back to the dealership where I again was not apologized to upon explaining that the service was not performed and executed correctly. I expected much better service as I have always been pleased with my home Toyota dealership in KY.

Ive been taking my Tacoma here since I bought of their lot. I have a stack of receipts 18 inches high. I have received nothing but dependable and courteous service each and every time. my service advisor Stacey Lampkin always takes the time to listen to my needs and her over the top suggestions are welcomed.

Their service was professional and timely but I do not like that they add on several fees that are not disclosed when you ask the price for services. The only time you are made aware of the fees is when you are asked to quickly sign an electronic device and then are given a large bill at checkout. I consider that shady business and it should be incorporated into the price on the front end.

Communicated well and did the work in a short time. Very informative of what was being done. The only draw back was they could not get the rear window shade down. The only repair for this was to replace it at a high cost which i denied. Then there was the the damage to the bumper while it was in service which meant i have to take it back again.

Daniel M. and his team provided excellent service when I was in a tough position, on a long road trip with a serious warning light having come on with 7 hours of driving left. They gave my truck a thorough check and offered advice to ensure I’d make it home safely. They could have insisted on doing loads of work that would have financially benefitted their shop, but they were much more concerned with getting me and my truck home safely and making sure I didn’t get stranded in an unfamiliar place. Couldn’t recommend them more highly, absolutely stand up team working here.

I had a recall on my 2018 Camry. I called and made the appointment to get it fixed along with an oil change and tire rotation. They told me that they would need to keep it for 4 hours and to make sure the backseat and trunk were cleaned out and to bring it in with less than a half tank of gas. I take it and they keep it for about 5 hours. I go pick it up assuming tahe the recall, oil change and tire rotation were all done. The lady did explain nothing on the invoice. I go on vacation a few days later only to find out they did not fix the recall, they only ordered the part, which could have caused an accident.

The person helping me the past two times I have gone to Chatham Toyota is Stacy. She helped me get a $75 discount for a $3000 Bill. She found what she could to help me out. I really appreciate her looking out for my wallet! :)

I made an appointment to come in and get my tire replaced from running over a nail. Anthony in the service department was amazing and made it quick and easy. He even helped me price check some rims for my ride. I love the customer service provided at Chatham Parkway Toyota!

This place was so crowded but moved the vehicles through quickly and efficiently. It was my 1st time servicing my recently purchased rav4. I was pleasantly surprised that it was serviced and cleaned and ready to go in 35 minutes.

Everything was fine. If I had a complaint, youd already know!PLEASE! Stop with the constant surverys, you and everyone. I cant buy a pack of gum without being chased down for how was my experience?You are doing well. Thanks.

The service was fast and people were professional. I was lucky and scored a last minute cancellation appointment. They are super busy. They are worth the wait.

I recently went there for wheel alignment. Check in was fast. Seat and steering wheel covered by plastic, so excellent COVID protection. Waiting room is clean with social distancing. Everybody is respectful. I always enjoyed my visit to this place.

Although I had a coupon for the oil change and tire rotation, my agent found me a cheaper coupon. Much appreciated.

Awesome service. Very nice people

Service was slow. Took over two hours to get my oil and filter changed. Had to track someone down to pull my ticket off an advisors desk once I realized my vehicle was sitting back in the parking lot.

I Had 5000mile service. My first at Chatham Toyota.Nothing special, VERY plain Jane .I had a crack windshield and NEVER once did anyone make note it!

Quinn was very pleasant and helpful. He saw i was stressed and went t above and beyond to address my needs and concerns

Called multiple times to speak to finance department. Left multiple messages. Was finally told I would receive a call back within 30 minutes and still no phone call received. Now store is closed after waiting all day. Poor customer service. Poor quality control. Management needs to step up

I was very happy with the help I received from Pam Stell. When I told her that we were probably going to be paying for the repair out of pocket, rather than going through an insurance claim, she offered a less expensive, satisfactory, if not perfect, way to repair the damage. We went with that option . She fit us in when I called. Definitely excellent customer service.

My Name is not Larry. I sold that truck 3+ years ago. I told you that several times already.Please stop bothering me.Your next survey gets reported to Google as SPAM!!!MIKE (not Larry)

Normally I would give them 5 stars until they did this number on me. I took my corolla 15 for the 80k mi service oil change. I told them i may have an issue with the air return flap system and that whenever they inspected the airfilter (the air return system sits right on top of the air filter and fully visible). They slapped me with $89 charge for inspecting (to tell me what i know and to look where they are already supose to be looking at the filter which is part of the starndard inspection), after telling them no body explained this charge i was only able to take out $20 out of $89. Also what makes me more suspicius of everything I told them, i did not needed a new air cabin filter, because i had replaced it 3 weeks ago. They reported air cabin filter needs replacement. So right there with those two they lost my trust and bussisnes. The only thing that was keeping me from switch to another shop was their service and they screw that one.

Excellent customer service, very comfortable waiting areas, clean, explained all services. Excepted my expectations!!

Bought a truck from them and they treated me like a king

I was especially pleased by this visit because, when I checked the lug nut torques, I found that the technician had tightened the wheels to within a close margin of the 76 foot pound factory specification. Other work looked good without any signs of errors.

Tiesha Holmes is a top notch employee at Chatham Parkway Toyota!!! She did an amazing job helping me with my car issues, and I really appreciate her hard work and dedication to quality customer service.

I always have a positive experience at CPT. The employees are super attentive and kind.

It was a good customer service.

Service was done quickly and efficiently.

Excellent and quick service! Very friendly and accommodating.

Davon, Sahunda, and Mr. Chaney were amazing. They made my buying experience phenomenal. I would definitely recommend CP toyota rto everyone who is the market to purchase a new or used vehicle.

Good afternoon. I am content with the attention received. but I emphasized that they will check my shock absorbers and they didnt. They made me buy new tires and the noise didnt go away. I would like to know when I can go to have it checked. thanks. If you can call in Spanish I would appreciate it very much.

There are hit or miss moments where if the service hits its a win win for everyone. But when its a miss its a hard miss. Although the service manager is on point and all business when it comes to getting things done right

They were friendly, professional, accurate and honest!!🙂

Stacy Lampkin always provides her customers with the best customer service. She is always transparent with the status of my truck. She is overall the best representative in the service department.

I bought a car from the dealership and had a great experience. However when my was recently serviced someone went into my car and stole money out of the change tray. I dont usually leave money in my car but this was my gas money and it was in a compartment that was closed. The detailers had no reason to go in my car and plunder through my things.

Service Rep. Dan, was polite professional & very welcoming to Toyota Service Dept. Routine maintenance plus a recall completed while waiting. This dealership provides excellent support and service.

Very good and timely. Answered .good support.

They were super busy on Saturday, but Raymond got the job done in a timely manner.

This is a hustling bustling business. Professional and courteous atmosphere.

They were timely.

Friendly and reliable. Checked my car and alerted me to the services I may be needing in the future.

Davon Woods was a great help at helping me!! His manners are well and he is goal oriented!!! Thanks Davon for all you do!!! Ill be back to get that Camry!!!!

Chatham Parkway is Filled With Quality Professionals, Mr. Jerry, MS. Brunson, Mrs. Pamela, Tavaris, The Owners Everybody Is Outstanding.

Courteous, timely service.

Service was excellent.

They really worked with us to make us happy.

Great customer service.

Replace engine module. That was on recall. From the factory.

Where professional did a great job

INSPECTION, TIRE ROTATION AND OIL CHANGE

Great

They are always nice

Experience was good, timely and efficient.

Always excellent for anything I need

Best place to buy a car

Quick service

Love them!

Excellent customer service

They service my car . Mrs. Stacey was very professional with the service my car needed. Thank you

Excellent

Everything was fine

Very great customer service understandably sluggish and a very under populated area but they still try their best great job

Good service fast and easy

Horrible experience

Not satisfied will not return

On time Service

Huh?

Sucked

In you