My husband and I were looking for a gift during the past summer on Broadway and was attracted to the store by the displays of various merchandises with the beautiful leather goods and gift items. Met the charming owner Mick there with the friendly staffs and the gift they suggested was a hit with our friends. Thank you Mick and the staffs!
Outstanding customer service and quality via phone in deciding which hat to purchase. Once I made my choice, I received my hat in one day! I hope to get to visit this store in person at some point. Definitely a gem! Love my purchase and it was so great to speak with a real person who actually cares! Thanks Mick!
My husband and I visited the wonderful unique boutique store in downtown Saratoga Springs, we were warmly greeted by the charming owners and found the most beautiful merchandise! My husband purchased a beautiful leather jacket! We will be back soon to buy some boots. They also had beautiful woman’s clothing. The clothing is unique and beautifully made. This store is a must to visit in Saratoga!
High quality store that sells equestrian boots, dresses, and many horse-related items. I bought a pair of Pendleton rain boots a few years back and still own and adore them. Definitely recommended to stop in!
Wonderful store. Stop in and see their quality products. Love this shop.
Great customer service for an on-line order! I ordered an Akubra hat (superb quality) from Saratoga Saddlery and the store has a great selection. I had a request after submitting the order and Kelly promptly met the need, provided updated shipping info and took great care to ensure I was good to go. Thanks, Kelly, and I’ll be doing a lot more online shopping at this great store!
The owner and staff are wonderful and so friendly! They gave me their honest opinions and were not pushy at all. I ordered a pillow once I got home and it arrived the next day! Saratoga Saddlery will be a stop every time I’m in Saratoga.
I am overwhelmed by the customer service I received at Saratoga Saddlery after I mistakenly entered a bad shipping address online for my order. They truly went above and beyond with phone calls and reshipping the item. Kelly was extremely professional and very friendly. I will definitely shop here again. Thank you!
Worked with Kelly on a pair of Lucchese boots for my wife for my anniversary. She was amazing and helped me find the perfect pair and get them in time.
Old fashioned customer service with this Company! Mick went above and beyond to get me replacement shirts in a different size. This kind of customer support will keep me coming back shopping and recommending then in the future! It could not have been a better experience. Thanks Mick
Super helpful in buying a new pair of boots since my Justin boots finally bit the dust. Will definitely be back 😁😁
Very nice people to deal with fast shipping would recommend to a friend !!
First and foremost my fiancé found a pair of boots that she wanted to use for her wedding. After careful search we came across this website. The boots fit perfectly, they are well made and she loves them. The quality and customer service are well beyond expectation. Thank you so much for your quality in products and service.
Great service, fast shipping, excellent product
Wonderful selection of clothing.
I have purchased 2 Outback Survival hats and multiple tins of Leather Seal from Saratoga Saddlery. Their products are top quality. The hats are handsome and practical. The Leather Seal magically cleans and restores boots. Michele in Customer Service is extremely helpful! I ordered the wrong size hat and the return was very easy. Thank you!
Excellent customer service and a great shopping experience. Thanks:) Will shop again.
The finest boots, garments and household items this side of Manhattan. Terrific sales help, decor is first class and the owners are fine people. Always welcoming my dog as well.
The BEST customer service, Owners were awesome. The inventory is the best, one on one sales help. Definitely going to return when fall/winter inventory comes in.
So very satisfied with Saratoga Saddlery. Products are great. I have a couple of cowboy hats. One hat lost its shape after a couple of years.... probably because I collapse it and store it in a motorcycle saddlebag when on rides. I took a photo of it and sent the photo to customer service. Within a week I had a new hat! Fantastic. For the record, I no longer store my hat in a saddlebag.I highly recommend Saratoga Saddlery and look forward to buying more products as time progresses. Get many compliments wearing my hats. Quality product that last in wind, rain, sun and cold. Have been in Florida, Colorado and States between wearing my hats. Truthfully, I wear these hats every single day. Love them.Did I mention how great Customer Service is?Hope this help you make a great, long-term decision.
Great store if you like cowboy boots this is the place to go! Nice selection of winter coats... Unique
I had the most wonderful shopping experience at this gorgeous equestrian store!! The sales staff was most helpful and the selection of boots and clothing were fabulous!! It was a really fun and friendly environment and I cant wait to shop there again!!
Custom gear at custom prices! I purchased a pair of boots for my wife that she had been eyeing for a year or so. Well, these boots were well worth the wait. The customer service and satisfaction did not disappoint. They also make an in house boot shine that exceeded our expectations.
Great service, the owners interact with you personally and make great suggestions
Seemed over priced and not the happiest with my shoe purchase. Its nice to walk around and browse. Give it a look if your ever in the are.
Great shopping experience! Very friendly, and expansive selection of Jude Connally. The boots are beautiful!
Very nice store. Even offered us some mimosas!
Lots of great things. Fair pricing.Mostly country styles. Great staff.
Such a nice store ..fabulous clothes and boots..the staff is so accommodating. If you want something different ..this is your store.
Pretty belts!
Need more boot inventory, we both selected two styles neither were inventory mens size 10 ladies 8
What a great group of people here.
Not a horse tack store, never the less, some interesting and special items in stock, more of a store so you can look like you ride than one where riders would go to buy things
High quality merchandise, great place !
Great store, amazing variety
Great establishment!
Friendly people... Rabbit fur went all the way to Italy...
Large selection of riding gear as well as winter coats, boots, and layering pieces.
Friendly atmosphere.
I liked it
Small and real expensive
