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Richelieu SARASOTA
6311 Porter Road, Units 10, 13, Sarasota, FL 34240, United States
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Richelieu SARASOTA

Comments
Sa
Review №1

Great service. Got us hard to find hinges that were very much needed. It was not a large sale but I got their full attention and more. Thank you.

Ry
Review №2

Dont sell to individuals and still in covid scare modeNeeds new management ASAP

Ca
Review №3

The Sarasota Office of Richelieu is ALWAYS willing to help! They have wonderful customer service skills! When you have a difficulty they resolve it promptly with wonderful communication and follow through. Devin and all the staff do a great job! We love doing business with them!

Ra
Review №4

Bought cabinet hinges in Orlando and needed more for my Bradenton home. Called Richelieu thinking I was getting the Sarasota location. In reality calls are directed to Orlando. And I was informed the Sarasota location is for contractors only... No cash-n- carry walk-ins are welcomed! The Tampa location will sell to us non-contractor types but Im not driving 35 miles one-way. This is not good customer service!!! My cabinet hinges upgrade will have to wait until Im back in Orlando on business. 😐

St
Review №5

I really want to thank the people who work there. They took the time to help find hinges on line. Cant than you enough

Pa
Review №6

Rude. No showroom available. Won’t be purchasing from here!

As
Review №7

The front desk was very polite, there was a bunch of carpenters there getting stuff. I was there just to look at knobs, they explained to me that they are a wholesaler but they could still sell to me. He said he couldn’t help me design the look but I found some that I liked an gave him the item number from a clip board he gave me. When he finished with the customer he gave me the prices and I choose the best one. He told me it wasn’t in stock so I got upset but then he said it would only take a day and he could even ship it to my house!!! All in all it was a great experience! I’m so glad they were able to sale to me cause they have great quality products 😊😊😊

Ju
Review №8

Bad service

Ly
Review №9

Staff VERY rude. They acted like they didn’t want you to be in the Showroom, they wouldn’t help, just tried getting you out the door ! Why have a Showroom if you keep getting directed to the Internet by the Staff?

Mi
Review №10

The staff was barely civil to me and unwilling to help. Only by insisting they take me to the part of the store where they had cabinet handles was I able to locate what I was seeking. Poorest customer service I’ve experienced in a long time.

Ch
Review №11

Busy with contractors nit still accessible to the DIY crowd. Find unusual cabinet and building supplies.

Pa
Review №12

The employees here, prior to the new owner, had a slightly condensing attitude. Like they were above you. The new ownership got worst, I hesitated to even go in the place and I was a customer, basically from the very beginning of the original Cabinets are over 38 years. Its no surprise that its now moved to a new place where they dont have to deal with walk ins

Ju
Review №13

I’ve been here a few times now looking for hardware. Great selection but very rude staff every visit. I will take my business elsewhere.

jo
Review №14

Excellent product with friendly service.

Da
Review №15

Excellent source for over 20 years for my custom cabinet shop. Daily delivery and top notch customer service!

Jo
Review №16

Went into the store for the first time to look for door hardware. Was looking around at the displays for over twenty minutes, and no one even acknowledged that I was there. Not a Hello, Welcome, or May I help you with something? The two people who were covering the customer area out front walked right by me several times. Totally ignored me. Unbelievable. If I owned a business and someone came in for the first time, I would go out of my way to greet that person, even if I were busy, to let that person know I would take care of him/her as soon as I finished with the customer I was serving.I will never go in there again.

Ma
Review №17

Except, that they didnt have the hinge WE wanted, moving to a new location nearby.

Jo
Review №18

One person up front and 5 people waiting for service

R
Review №19

So incredibly helpful!

Je
Review №20

You need it they got it

Information
3 Photos
20 Comments
4 Rating
  • Address:6311 Porter Road, Units 10, 13, Sarasota, FL 34240, United States
  • Site:http://richelieu.com/
  • Phone:+1 941-377-8000
Categories
  • Cabinet store
  • Hardware store
Working hours
  • Monday:8AM–4PM
  • Tuesday:8AM–4PM
  • Wednesday:8AM–4PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8AM–4PM
  • Sunday:8AM–4PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
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