Kind and knowledgeable staff. They have a large selection of good quality flooring for many decorating tastes. They were just a bit out of our price range, but would consider them for future projects.

Very good selection of flooring, tiles and carpeting. Great parking and customer service and sells vacuum cleaners.

This is not the company I was reviewing, and google will not let me delete reviews.

Very friendly and knowledgable salesperson! I didnt feel pressured to make a purchase and he answered all of my (many) questions. Great selection!

Heather was extremely helpful in picking out the luxury vinyl plank and getting us a great deal. The installers were absolutely amazing, hard working and super helpful in fixing things here and there. Highly recommend.

We love our new carpet! Maryann was helpful and very knowledgeable. She listened to our needs and made suggestions without any pressure. The entire process was easy. Id definitely recommend Coles to others.

Mary Anns customer service is wonderful. The installation, however, was not. They had to redo many of the stairs on my open staircase more than once. But I will say, they were willing to come out as many times as necessary to try and get the job done right. I just wish they had done a great installation the first time. I would recommend them for a simple, straight forward installation, but not for open stairs or creative layouts. Be willing to clean up their staples, tacks, small scraps, dust, etc. For some reason each crew only vacuumed up part of their mess and left the rest. But they did haul off the big trash.

I had a great experience with Maryann Heckman. She greeted me with a smile and she was outgoing and friendly when I first walked in. She helped me with my selections of flooring for my bathroom and kitchen and she was always patient. I would recommend her to anyone who is interested in flooring for their home or condo. Their service is outstanding.

My experience at Cole’s Santee showroom was wonderful. I was undecided about what kind of flooring I wanted. Taylor was amazing and explained my options, she had so much patience with me as I changed my mind many times. She communicated with me through the whole process, checking in to see how installation was going, and answered my many questions. The installation team was amazing as well, very respectful of my home and made me part of the decision process like how to lay the grain, how I wanted the baseboards and other edges to look, making suggestions when I was undecided. Overall such a great experience. I love my floors and would highly recommended to anyone thinking about new flooring to visit the Santee showroom and ask for Taylor.

Equality floor and the prices are great but the interest rate on the contract is a little bit high

We had a great shopping experience at Coles Fine Flooring in Santee. We found the carpeting we wanted and asked our sales person, Maryann Canada, if we could put a rush on installation. She personally came to our home that day and took measurements so we could have our installation by the end of the week. Great service! Thanks, Dave and Margi Buller

Almost a year ago, my wife and I, hired Cole’s Fine Flooring to install our floors. We were unsure what we were looking for but one of the salespersons (Maryann) walked us through the entire process and gave us sound guidance which greatly supported our decisions.Unfortunately, several months after the floor was installed, it began failing due a later discovered manufacture’s defect. We contacted Cole’s HQ regarding the problem but we received little help or assurance that the problem would be handled.We decided to reach out to Maryann and she immediately started the process to get the floor replaced. It seemed like things couldn’t get any worse and then we were informed that the flooring product was discontinued. Maryann was very patient with us and continued showing us new products daily which she thought we would be interested in. Finally, we decided on a new product which is currently being installed now. We are extremely happy with the floor and if not for Maryann’s assistance this would have been a very unpleasant process.I recommend going to the Santee location if you’re thinking about shopping here.

Big selection, no pressure salesmen, I bought vinyl flooring and wood laminate.

It seems there are some unhappy customers on Facebook. Buyer beware - Service was not as advertised.

Outstanding customer and a pleasure to work with!

Great service, but way over priced