I still do most of my buying there, but Their stock quality has declined. I could buy great merchandise on their sale racks at one time but not anymore. But they are still bettr then some others.

Always like the quality of their products. But this time in the store waited on sales person for 10 min. Then walked to front of store & asked for sales person. Went back and waited 15 min. Nobody showed up so left without buying anything!

Quick and efficient staff. Friendly and pleasant. Stock seems quite limited.

Selection in mens decent but unexceptional

Ive always liked J.c. Penny and I know why its not doing well. The customer service is not up to par. If they took the time to properly train the employees It would be good. Its been bad more than once hence the reason for the post. Its not because the employees are trying to ignore you or not be helpful. Its the same way the managers behave. ✌

Excellent customer service while shopping and at checkout

Went to JC Penney to buy some towels and had a question. The lady in Jewelry called for salesperson - never came. No Service, No Sale.

This store is a joke. I only went in because I had an online return and thought MAYBE I could find something else in the store. The dressing rooms were closed, merchandise was low and unappealing, but the worst was the rude staff. I have zero tolerance for poor customer service. I will not be back.

I went and it was closed because of a power outage so that sucked but overall the store is fine

Well the employees were very helpful and were picking things that had fell on the floor and their seemed to be clothing for middle age more than before if they buy things for middle age and not for teens and Twenties the will sell a lot more Ive had a lot of people telling me the same thing I hope thats helpful Im older but have worked in clothing places back home and things have changed so please star buying clothing for middle age thanks loretta

I can see how they could easily close!

Good service, friendly... not sure about safety but i think they are trying. Pricing is so so, not great.

Service was great! Found two items! A blouse and a hood both on sale!!

Nice large store with a lot of merchandise.

Never heard of Tom Ford.. I left

Evertime I come in the store there is never enough cashiers and very disorganized. One time I had a question for the manager regarding an online order and the manger did not bother to come down. I waited for her for 15 min.

No staff in sight, misleading price tags and they forgot to take off security sensors..not very friendly and store is limited

Customer Service a lil shy but its more you have to ask me before I engage you type of thing going on there. Sides that they have a nice selection of dress shirts

Love it. Nice and clean

I have called 5 times in the past 3 days and no answer?

Very clean store. Only problem is lack of cashiers. Hire people!

Got a lot if stuff in stock, great prices,friendly staff, penalty of parking

I felt like I was at fallas or thrifty sav-on store from the 90s.... Make up dept. Lady was extremely helpful and intuitive with her wordplay on the colognes. Absolu is the one. Thanks P.Y.T. ;) (sorry I didnt catch your name. You got me sold tho..

Exelent service at Sefora plus I get a little present 🎁 for my Birthday... Inside JCPENNEY store

Good prices and good brands. There is something odd about this store, feels like a thrift store. Despite that, its a good place to shop. Lots of kids clothing, of all types and sizes.

They have a Sephora inside the store. They also stock a good line of footwear. Great deals on clothing, etc. This is a very good store.

Store is poorly stocked

I enjoyed shopping at Pennys. The help is friendly and the top I bought was on sale for 1/2 price!That was a nice surprise!

Love this store, missed having one nearby. Good prices and food selection of clothes and styles for the family. Cant go wrong with that.Not to mention they always have good sales and encourage you to shop more with constant promotions.They also have a courteous staff whenever we come visit thats worth mentioning

Very unorganized. Especially for opening on Black Friday. Bathrooms really really dirty.

Dont order anything online and wait for them to notify you on that day. I ordered a Christmas Gift 10 days ago and it was supposed to be here on December 24 and they say to wait to hear from them. Yeah right!! I called the service center and they had received two hours previously to when I called and I heard nothing from them. Thank God I went down there before they closed! Then it took 10 minutes in line and another 10 minutes for them to find it. You probably should think about ordering way ahead of time so it doesnt arrive on Christmas Eve!

Best shoes and more. Best customer service.

I went to pick up an order I had placed online. While at the register a couple of guys asked a lady named CANDACE if I had been helped yet.... she said she didn’t know because she doesn’t speak Spanish. She Never tried speaking to me for her to make the assumption that I didn’t speak English. Only thing she made that assumption off of is the fact that I am Mexican. Because I’m Mexican I must not know how to speak English ... right lady? Humiliating!!!

Because i got a e email that i had 10.00 dollers on my e mail well i went and bought something and they said i didnt nonething

Not enough registers, people standing in line all the way to the back of the store, this is no way to run the store. Customers putting down their items and walking out. ... No wonder their going out of business ... very bad management at store level and corporate levels.!

Super awesome

Love the clothes!! people are helpful!! an employee waited like 5 mins well I pulled up my jcpennys app for coupons she was GREAT I wish I new her name well THANK YOU 😀🎅🎄

I could cry ... After three years of looking we finally found gray tea shirts for my friend .. dependable J.C.Penneys had the under ware my friend was wanting and looking for. It was a good day today ... Thanks..

Good choice of kids and womens clothes. One of the last remaining portrait studios in this area. Only three stars because the price for the quality of clothes is questionable and there are never enough employees. Bathroom is consistently gross.

Did not have a very good selection of womens clothing. But, you can never go wrong with Sephora, and Two Faced Makeup.🥰

Staff unfriendly. Long wait to checkout.

The store is absolutely filthy. I used to love shopping here but its totally gone downhill. The clearance racks are a complete mess. There were clothes all over the floor throughout the store. Nothing is organized and its hard to find items. Very limited selection of clothing. I will no longer be shopping here. I will say that some of the staff was really helpful while others clearly didnt want to help.

Love the prices

This JCpenney reminds me of the old ones. Limited selection for almost everything. Cashier (Assoc 0414) was nice but the girls on the floor were more interested in their tasks and talking to each other than helping a customer out.

New look, new feel! Selection aint bad either.

My wife got some earrings and mascara. Sale people very, very nice. Lots of sales.

Customer service has improved quite a bit. Best time to go is between 10 and 11 in the morning. Also, mail orders generally arrive within 7 days. Used to be 21 days.

Store usually has everything I am looking for, but this time I wasnt able to use the in-store coupons towards my purchase. Other than that, its always fun to shop @ JCPENNEYS 😁

Found what I needed easily

I have been shopping at our JCPenney for over 40 years and I have to say I was shocked at the condition of store since they added a separate Sephora section that takes up a third of the store. Everything used to be so organized and clean but now everything looks disheveled and crowded together because of less room. I found what I was looking for eventually and checked out. The cashier was very pleasant and helpful in showing me how to get more of a discount on my phone. I dont know if I will go back to the store anymore, probably just order what I want online.

8/29/21 Edit: They never have any registers open so there are two long lines and no dedicated online service area. Not enough employees at all!I love the sales and coupons lol! My favorite Arizona jeans are here and they still have the best quality sheets and towels. I’ve found so many things for me and my house here. Don’t forget they have a Sephora inside and great shoes selection as well.

I love getting the 10 dollars off 25$ or more coupon in the mail. Its always worth it. Even without the coupon, the quality of items are great. When I buy jeans here, they always last for at least a yr or 2 in the same condition as the day I purchased. :)

The lady at Sephora was so helpful. I didnt get her name but she rang up a pair of shoes for me and searched for fragrances I was looking for and have me some cologne samples.She was very helpful, polite. Good customer service.

Quality merchandise but some of the staff are lacking in customer service skills. The cashier I had today was rude & patronizing because I couldnt get the coupon to download on my phone!

Sue was amazing, she was very friendly and helpful. Im glad that J C Penney is keeping with quality products and courteous professionalism. They remind me of stores 35 years ago

JC Penny has always been a great store. Still is.

JC Penny in Santa Maria is undergoing a complete face-lift and will really look sharp when it is finished. There is plenty of free parking right outside and it is on the main street through town. It is easy to spot from the road. I have not been inside lately to see what they are doing to upgrade that part of the store but Im sure it will be nice judging by the outside.

I love jcp. Great clothes. Great on quality and they have very nice and helpful employees in the santa maria stores.

Stand alone store. Not in a mall. Good selection easy returns if needed

Always willing to help and always exchange when I get the wrong things.

On November 28 I made a order online and weeks passed by and didnt received it I called today January 3 and they told me that they received the package on the 2 of December but that one of the employer name Ceaser from there signed for it and open the package and put it on a Rack for sale! How is that possible I mean if you order something on line it is supposed to have your name in the package so how can they say it didnt have my name on it.. I believe this Guy name Ceaser stole the item that I order but of course they are not going to say that. Because on line it still appears that its shipping to store, but it did get there in the store on the 2nd of December... so the lady I talk to just said,, ohh Ceaser got confused and open your package and put it in the front for sale.. are you kidding me.. they should watch out for the people that work there because they are maybe stealing stuff from people that order online.

We are visiting this area and needed a birthday present. The staff if this store was great, very friendly and helpful. Best staff we have experienced.

I really like the service that I recieved from the lady in the jewellery department.

This is a great place to shop

GREAT Prices GREAT Service

I found two great coats for my man at very reasonable prices and they had a very good selection, dressy and casual!😋

Their selection is good. A little disappointed in the dressing rooms closing at 7:00 I believe that they are a under staffed, as there are always lines to check out.

Very low stock and not enough employees.

Very clean, well stocked, neatly organized. Well lite, friendly staff, very impressed. Even has a saphora make up counter inside. Large selection of disney items. Made an online order very easy pick up and return.

Great place to brows but I rarely find the items for my son maybe I will try to make a purchase on line for the first time. I let you know

Nice store. Good customer service. I think its actually a lot better than other JC Pennys where they are more formal and uptight this store has more laid back feel.

Totally remodeled. They have Sephora right in the center. Its a beautiful store.

Store mgr should be fired. I once was a store mgr for jc Penny in Mn. Trained in Chicago. The store shelves are a mess. Looks like find it if you can . It took me 10 minutes to find underwear my size . Isnt just this department. No wonder no traffic in that store. I wont be back.

Slow service long line only one cashier, no one in the shoe department. Just has lost its glory. But pricing is really consistent and you know you cannot find a better price.

Easy to get to. But, limited pay stations!

Good shopping found everything we needed just not enough cashiers checking you out

A bit pricey, but they do have great sales!

Best of these types of stores by far. We are always getting good deals here and they send us coupons to make the deals even better.

Great selection of suits for been but boys suits not very many for sizes over 10. Girls selection is very limited based on most clothing

Its cluttered and messy in most of the departments. The regular prices are too high but good on sales. Sephora is not as tidy as others, but the staff is helpful.

Some JCPenny stores look really new and clean. This one doesnt. Its obviously am older store. There is always a line at the register too. They always seem to have staff at all the registers so that the line goes by faster

The same as always

Love the sales, plus the extra 10%off with your phone....Good quality and cheap prices clothes...

I always like JC pennys ! We buy our bath towels and blankets. We love the quality!!

The Big & Tall section was a disaster and the check out line was ridiculous. Get it together JCP Santa Maria.

The staff was very friendly and helpful not like some other brand new stores I visited earlier where the staff wouldnt great the customer at all! I will shop more at Jc Penney this year.🤴

Good deals on dress shirts buy one get one free and my daughter bought makeup.

Horrible,since they change personal .you go shop and you ask something. .. they say IF IS THERE IS THERE IF IS NOT. ...O WELL.What tha hell is the kind of servicesVery disappointed of JCPENNEY. must to the workers DOESNT SMILE..

So much variety, great prices, extremely helpful staff, who seem genuinely happy to be at work and happy to help you find what you need!

Like the remodel. A variety of products from pots & pans, jewelry and shoes. Love that Sephoria moved in; however, customer service could use some practice.

I havent been to JCPENNEYs since the remodel. Looks good.

One of the best places to buy clothes in santa maria my only complaint is they run out of stock and you cant get what you need in a certain size, other than that its the best clothing! And nice staff!

Not very organized and nobody asked if I needed help 😒☹️

Wow, have not been in this store in many years. It was old, drab, and dirty inside. The outside remodel looks great, does not match the interior at all. The displays are minimal, no mannequins at all, hoeswares very hodge podge with no price labels. Very disappointed.

I love shopping there

Good selectionService not so hotFewer clerks every year

They have good things and good prices

I was applying for a job and Brian the GM was there to assist me in.the.computer. Unluckily he cannot access the google chrome.so he.just give.the jc penney website. He is.very.accomodating and friendly.

Santa Maria photography studio is horrible. This is my 5th time trying it out and still the same. I explained the newborn baby can not be on their schedule. She said she understood and was going to start with the 3 year old. My three year old sat and waited for 15 minutes for the photographer to talk with another customer, she comes back telling us we made her behind and must rush the session. Sorry photos can not be rushed with an infant so we left. Patience is needed when working with babies. Do not go they are always behind and then blame it on the customer.

Friendly cashier but long lines and only 2 cash register stations. Good deals if you have the right coupon