This store is always the best! I have gone to several Kay jewelers and by far the employees in Santa Fe are ALWAYS amazing. The new store manager has been around since we started our journey with Kay’s and he is always so pleasant. Plus his staff member Judith is always so personable and makes such an effort to remember her customers. There is a new staff member who is also very friendly and helpful. I always recommend my friends/family to visit the Santa Fe, NM location if they’re looking for amazing customer service, and employees who care about the customer. Thank you for being so great to us for the past 8 years. We look forward to many many more!

This review is long overdue. Preston is the best! All the staff are great but I definitely prefer to go in when Preston is available. His customer service is excellent and he truly cares about you, the product, and your experience at Kays.

If you can talk to Dion you will be in great hands. He is the manager there, and is super kind and helpful.

Dion is an amazing manager. Whenever I shop there, I know I can get exceptional service from all of the employees. The store sparkles and the smiles are so welcoming. Its always a great experience.

I normally only write reviews for exceptionally good or bad experiences, and am here to communicate the stellar customer service Preston provided during a recent visit to have my rings inspected. Preston is enthusiastic, knowledgeable, extremely professional, and a true pleasure to deal with. If I had my own business, I’d hope that all my employees were like him. He’s a true asset to Kay Jewelers. I hope his managers see this review because this young man needs to be promoted. If you’re headed to Kay Jewelers, I hope you get to work with him.

Always our preference on Santa Fe. I cant recall her name, but maybe in her 50s, she is lovely!Always look for her if you dont want a fake pushy sales person.

Great experience, answered all my questions with tips, and amazing service. Ask for Preston if you visit, best customer service I’ve had while going to Kays

Judith at the Santa Fe place is the best jewelry consultant! Judith is a pleasure to work with! She takes the time needed to ensure the customer is very satisfied with her service and the jewelry purchased. The rest of the staff are equally as friendly and knowledgeable, but I go directly to Judith if she is available. The jewelry is beautiful and high quality. I have several Leo diamonds and they are exceptional. I have had to have a few jewelry pieces repaired and the pieces come back perfect. I only buy my jewelry from Kay Jewelers! I am very satisfied and would recommend Kay’s to everyone - ask for Judith.

Went today 3/20/21 to get my necklace inspected. James was very nice and customer oriented. Appreciated his service and now friendly he was. A few weeks ago Preston helped us to get my ring inspected he was also great, friendly and customer focused! Today he even came to us to make sure we were helped, while my necklace was being inspected. Both James and Preston are amazing and will definitely keep going back to have them inspect my jewelry.

I came into this store looking for a repair job on a piece of jewelry that has been in my family a long time. Before I could even take it out of the box they rudely told me that they couldn’t even touch something that was not from their store. I asked them to help point me in the right direction of someone that could help me. He pointed at the ceiling. At this point I walked and across to Zales where they happily helped me.

I bought a bracelet online in December and I got it and within 2 months the clasp wasn’t working properly so went into store to see if the could fix and was told because I didn’t purchase the warranty they couldn’t fix or touch cause it was sterling silver so in other words a waste of my money and they said I could buy another new braclet wow what kind of jewelry store is this it’s still your product you sold it and you should be able to fix i was willing to pay to fix it but they wouldn’t even look at it so people beware Kay’s Jewels sucks on there products and service I will never buy here again zales or Jared is where I will spend my money fair warning if you don’t buy a warranty your wasting your money 😡😡😡😡😡😡😡😡😡😡

Came to store at santa Fe place mall on November 9th at 10:30 a.m to find that store was still closed. Employee was sitting outside of store and said she is waiting for boss to get out to open store (she said they need two employees to be able to open store). So I waited around another 20 minutes browsing other stores. Come 10:45 no one still showed up. Saw women put sign on gate saying they will open at 12:00. I wasted my time coming out. Only reason I came is they are having a sale today

Always friendly and fast service. Diego was very helpful with my needs for repair and purchase of additional items. This is my favorite place to get my diamonds.

Dion was so very friendly and very patient with me, as I looked at almost every piece they had in the store. He help me find the perfect ring that Ill love forever.

The service, quality and prices are excellent. Thank you Diego. Well be back.

Amazing! The lady that helped us worked with our budget and make sure we had the best options available!

Diego and staff have always help me find the perfect gifts for family and myself

Always been treated well whenever I go, to either make a payment or buy something, excellent customer service.

Enjoy shopping here have bought most of my jewelry here and the service is awesome

Daniel the manager repaired my husband’s watch quickly!

Every body is so helpful I only shop at Kay for all my jewelry

Answered every question I had also very good composure, knowledgable,and very considerate to my needs I buy jewelry once a year from lots of places I will now only shop at this location.

I would definitely recommend kay jewelers to my family and friends. The empolyee that helped me was very nice and helpful. And am talking about the kays in santa fe nm in the Mall.

Diego and Dion are always nice, helpful and very professional.

Awesome. It was fast, the staff was informative, and the merchandise was beautiful.

Diego the manager is incredible! Him and his staff are the reason that I keep going back!!! Thank you!!!

Friendly staff. Old and new, have taken the time to know their customers.

They didnt seem interested in helping or hearing out my questions, it was a bit of assembly line treatment - get on or get off. This was for a repair.

Nice service....

Friendly staff. Selection Limited