The service was absolutely great and all of the workers were friendly. Rafael i believe was his name of the man who helped me. He was so patient and helpful. Ill be back to that store specifically for his service! Its people like him who brighten this world up! Hold on too him cause hes a great one. Im also in the service industry as a retail manager and i would hire him in a heartbeat.

Michael in Santa Fe was a true gentleman and was exceptionally helpfulness to an old man who needed help with my new phone. This came after a very bad experience at your Sams store in Albuquerque

Great Service with Product Knowledge Endowed Staff. Its the PEOPLE, people !

You cannot ask for better customer service at the Santa Fe location. Always great

Me and my daughter came to this store couple weeks ago and she wouldn’t stop talking about Shon after we left… “he’s so funny and he helped me get a new iPhone”. She just wouldn’t stop ranting and raving about him. This is the kind of service we expect and I’m glad he provided. Hope this man gets a raise and a promotion! He should be running the store. Good attitude and lots of knowledge. Thanks for the help!

So slow. They tell you one thing then someone else tells you something different. Asking about your service or any phone is an exercise in futility.

Apparently even though the store has hours posted 12-6 on Sunday, when you show up at 1pm the doors are locked and they poke their heads out to tell you “we are closed for lunch but we are open until 6 so you can come back.” Hey AT&T, if you’re going to close for lunch, post your hours correctly. It’s iPhone launch weekend and we want to get new phones, but we will have to try elsewhere.

I had a great experience at this store. Its easy to make an appt online. Its always honored when you arrive. I purchased my iPhone, had it delivered to the store and they helped me set it up. Everyone was pleasant, knowledgeable and very helpful. Im really pleased with this team. Thank you!

Purchased a new phone recently and Shon was absolutely amazing! He advised me on all aspects of my purchase and made it so much easier to decide on a specific phone, accessories, etc. he went above and beyond to be helpful! AT&T is fortunate to have such a professional and knowledgeable employee!

My daughter and I went in to upgrade her iPhone and was assisted by Shondiin. Wow, what stellar service! He was so helpful, knowledgeable, and totally delightful! I’m not usually one to leave reviews but I have rarely experienced such wonderful service. I even asked him if I could speak to his manager to ensure they knew what a great employee they had. Thank you Shondiin for a hassle free and refreshing purchase experience!!

Though it was closed when I arrived do to reasons beyond the staffs control, they explained the issue,, assisted people who only needed technical help,(connecting new phone to car) and once the issue was resolved, Denise fixed my issues in 5 minutes

They are so mean and slow. They wouldnt allow my service dog as the sales lady said she is allergic to dogs.

We visited this store yesterday afternoon and came in contact with Mari L. She was very helpful and actually turned my negative attitude into a good one with AT&T I have never had quality customer service with this provider until yesterday she was knowledgeable efficient and respectful. I have called numerous times to get help with changes and billing and I hate your robots nothing like in person quality customer service I highly recommend goin into the store I’m not a fan of calling anymore. If there could be more people like Mari answering phones and delivering quality customer service you’d definitely be a better business although I’d have to drive 1 1/2 hours it was actually worth the trip. My plan was so outdated but I never received any information or a call that let me know I didn’t have to share data anymore for the same price I went from paying for 5gb data for the same price got unlimited who knows how long I’ve been ripping myself off. Just wanted to say thanks to this young lady we are on a better plan with additional phones it actually makes sense now....

The people are nice and competent. ATT sucks though regarding phone support. Just trying to increase my data and discussing billing issues took me over 5 hours which was awful. After awful phone calls...I went to the physical store and had to wait but the lady who helped was good and tried to help. Unfortunately she had to call the same horrible phone support from Att... after an hour a person on the att phone support was so annoyingly unhelpful, argued with the store lady and then spoke to to me and was completing unhelpful and kept me on hold. Im fed up with them and will look elsewhere after thisI also had to buy a piece of hardware for$200 just to get on their business plan.... total scam which is industry wide.

Great experience - Thanks Justin!

Went in to the Santa Fe store to see about a mew plan. Got mew phones for me and my 2 boys. Shon was amazing; so helpful, so friendly and so knowledgeable. He made our switch painless and I will do finitely be going back. Thanks Shon and Annette!

My experience with Shon at this store was remarkable. I was transferring my business account from another carrier, and there were plenty of unnecessary twists and turns...Shon was so skilled and patient. Very helpful experience.

They were really busy that day, but they still were friendly and took care of my situation. The staff is friendly, knowledgeable and has really great customer service.

I always receive excellent costumer service with the store associates. Regardless of how long it takes they seem to know how to get an issue resolved or make their best effort to make you feel supported. Stephan has been extremely helpful and generous with his time. The wait time can be a little long due to people setting up accounts or resolving issues but you will be helped and will be satisfied. 5 stars again and again. Sadly this location will be closing sometime in November.

If you are looking for great customer service, need someone who is patient, understanding, and knowledgeable... you will be satisfied with the service Stephan provides at the Santa Fe AT&T Location!! Thank you again for all of your help! I am now stress free.

I went to the store on two occasions and was treated so rudely by the same employee. He had a horrible attitude and told me it didn’t matter to him if I discontinued my service. He couldn’t figure out why I was getting an “authentic error” and didn’t bother to try.

Shon was wonderful. So helpful and knowledgeable and made my experience great!

Service is great! Shon was extremely kind and helpful! My last phone was stolen, but Shon was so helpful it made the whole process of replacing it less awful. Even helped me find the IMEI number so I could report the previous stolen phone.

Large multinational corporations don’t get to “close for lunch.” This isn’t France. I had to drive across town to this store to see them closed at 2pm. Then, the woman who helped me upgrade my phone attached an insurance plan without disclosing it to me, and failed to inform me of the $30 upgrade fee. Lame store, lame employees.

I am a new customer and I got the best customer service from shon. He was very helpful and very knowledgeable. He made me feel comfortable in switching service. Shon is the best.

Although the worker had a great attitude, we were unable to get my moms phone fixed... I guess they are no longer fixing phones? We were given a number to call because we (at least) have insurance on the phone for a replacement. 🤷🏽‍♂️

Rafael took good care of me setting up my new iPhone and applying the protective screen and case on the new phone.

I had a wonderful experience at this ATT store. I needed two new phones and a hot spot for my family. Not only were John and Shon very knowledgeable, helpful and very efficient but the entire experience was extremely pleasant. I can say that in over 20 years of being a ATT customer this was the best experience Ive ever had in-store.

Wonderful and helpful staff with very short wait time!

We had several tasks to get through at the store and Shon was able to help us through every single one with a sense of humor and patience. He got all our accounts sorted, told us about promotions available and made sure we left all set up! 10/10 would recommend! Thank you, Shon!

Prolly good I never actually been there

Took my device back to store because I cancelled my service..

Shon at the Santa Fe store, Is AMAZING!Fast and Great Customer service.

Went in to the store to fix a giant issue, that another location created. Mari was very patient and helped me find the appropriate avenues to get my number back and get new phones!

Annette, Thank you for all your assistance in helping me figure out my phone.

Excellent sevice . I would recommend this phone service to anyone looking for a better more reliable phone service.

Shondiin was EXCELLENT! He answered all of our small business plan questions. He was knowledgeable, professional and patient! We are very happy with our choice of AT&T.

This is a good store really helpful and friendly the employees are really nice at the at&t here in Santa Fe

When my phone suddenly died, I was worried how I would be able to get cell phone service again during this pandemic. But the AT&T store on Zafarano in Santa Fe, NM had two heroes who came to the rescue. Stephan Roybal and Diego Garcia were the best example of Customer Service. They were very helpful, professional, knowledgeable and friendly. Highly recommend these guys.

Shon was super friendly and solved my long list of phone problems surprisingly quickly. He really knows what he’s doing. Thanks for your help, Shon!I had to return to the store, and this time Joe helped me. He was SO patient and helpful. Thanks, Joe! Well miss you guys.

Excellent customer service.

Wonderful customer service and a short wait. Diego was very helpful in getting me a new phone!

I walked in to the store on a Sunday afternoon not even knowing if I was seeking help in the right place. I was having problems with my email. Stephan and Shon helped me immediately and resolved my issue within minutes. Extremely helpful and very friendly. I would highly recommend this store and I will be back when I am ready to update my phone! Thanks guys!

I am a Verizon customer, but needed help with a pay by day phone I needed for an area Verizon doesnt work. What a blessing to have Gustavo help me. I usually would prefer not going in to the store. However, his service was so exceptional, youd think I was the the highest commission of the day customer. He was so helpful and knowledgeable and when he did have a question, his, who I believe was his, manager was just as helpful. I had one more question after I left and the young man on the phone was too so helpful. This particular store displays management, which reflects teamwork. If I decide to leave Verizon, I will go back to this store and switch to AT&T.

Miriam was very helpful, successfully helped trouble shoot phone problem.Very grateful. Thanks

Good experience this morning. Vanessa was great helping transferring lines and making changes to my account. Thanks Vanessa!

Always busy, however the staff is usually really nice and helpful :) very rarely have I had a negative experience.

Went to switch over and did save money however the guy helping us didnt seem too interested in our company and had a zero personality level. Guy we dealt with a week before was nicer but misquoted us on the plan for first responders.. oh well hope this works out.

AT & T is horrible! After spending HOURS on the phone with tech support I ventured into the store to try to resolve wifi calling issue. Not only was the associate clueless as to what features were on our account...she was rude, lied to me, and then subjected me to a 90 minute wait while she (unsuccessully) tried to get in touch with their support team. I was promised someone would call or text with information (I had to leave for another appointment). Did not hear from any of the associates and problem was never resolved. I called Verizon today!!!

Shon is absolutely wonderful! His patience, professionalism, and knowledge made our experience a real joy! Thank you! A+++++++

Joe Madrid is the best salesman! Very knowledgeable and super patient.

Hello Mr Reyes Hernadez was very helpful in the purchase of our new Samsung S20 ultra. I highly recommend him and his manager was a lady but forgot her name he had great customer service and it was his goal to meet our needs and he met that by far. He practiced safe precautions for Covid 19 and accommodated our need for safety in this stressful time

Great customer service. They are very knowledgeable about IPhones and you never have to wait long to get help.

Useless. Buy your AT&T service elsewhere and call AT&T Tech Support for help. Not even able to activate new service.

Thank you for the great customer service.

We are happy about the service that Shon provided. We came in for a cracked screen on a pixel phone, and left with a new Galaxy S10, thanks to a promotion and a discount through AARP.

The wait at this place is ridiculous. With and without an apt, I waited 1+ hrs. If they setup my account correct the first time, I wouldn’t have wasted so much of my time.

ATT stop SCAMMING Your NEW CUSTOMER ! Be consistent in your Customer service and not FLAKY Deceitful information 😞and LEADERSHIP must know (HOPE they DARE to CARE)this INCONSISTENT OFFER to your NEW CUSTOMER ! It is a PAIN!!!!! Been with VERIZON for 16 years and need to switch carrier because of the phone Great offer kids are growing needs new phone but it is a NIGHTMARE experienced with ONLINE CALL CENTER and IN LOCAL store employees is BOUND with SYSTEM SLAVERY!!! Some care employees but MANY of THEM don’t! Will see furthermore if we can TRUST ATT as our new Customer. Re: zero down payment phone offer then end it up to pay almost $600 to switch family Plan 4 LINES for 30 mos. contract. PLEASE STOP this BAD BUSINESS PRACTICE!!!

BEWARE - THIS PLACE IS THE WORST! Waited 2 hours to get service. While there are only 2 people working and one greeter, this AT&T Store has the worst service I have ever experienced. This is the only place in Santa Fe so you are stuck with the terrible employees. The management at this store needs to receive professional training, clearly the store suffers from good management. Over the past years, it takes about 10-15 minutes to update account settings, that is all I had done, however, they needed to delay me in such a manner to fill their quotas and show they are busy I waited over 2 hours. The reviews here do not make sense, unless you read the extensive negative reviews about the significant time delays. This was the second time I went to this store with the same experience and will be the absolute last. I could have drove to Albuquerque and back in less time and not dealt with the local lower echelon of bad service and terrible time delays. This store does not respect the customer at all and needs serious management improvement, they do not need someone greeting you at the door, they need to get the job done and not waste customers time! Terrible, terrible experience... NEVER AGAIN!

Thanks to Shon for the great service. He walked me thru the pricing, cleaned my new phone very meticulously and a few other things. Shon definitely gave us the best experience ever. Thanks again for being so awesome!!

Gustavo made our expeditious AT&T interaction efficient, effective, informative with great communication and pleasant professional demeanor!

Gustavo provided outstanding customer service!

SUPERIOR SERVICE !!

Great service, no pressure to pick a plan or phone with great advice and direction!

Mariam helped me get my phone fixed and had me happily on my way in minutes !!!!Thank you Miriam !!!

Never been to the AT&T store so I probably was picking up something at Blue Corn restaurant they have the best nachos and the best Cobb salads

Why does it take HOURS ON HOLD to talk to an employee this store? Even the store in Albuquerque was unable to get ahold of store representatives at this location.

Absolutely terrible! I went in b/c my phone and laptop weren’t connecting properly, and when I asked the associate (named Edwardo) to help, he actually started yelling at me in the middle of the store! I couldn’t believe it! I just stood there in shock while the Assistant Manager (who I’m sure was a 14-yr-old girl) tried to get me out of the store so the actual manager wouldn’t hear about it. I don’t even know what to say! What COUNTRY am I in?!?!

Extremely helpful staff. Got me in and out without problems.

Staff is great.. Very helpful.. Only att store around for miles, so make an appointment is the best, walk ins, expect about a 30 wait time..

Expect a minimum of two hours of waiting before they call you. First time I was there to add a service I had been promised, I waited three hours, only to be told to come back to speak with the manager, and that day was his day off. When I went back, the manager was there, and he said he remembered his promise, so he would take care of it. After waiting for more than 90 min. He west to lunch. During that time I was called, but because the manager had failed to tell his staff about his promise, I once again was told to sit tight. When The manager came back, he had a member of his staff call into customer service. After about 90 minutes of this phone call I wanted to leave, but was told they could not complete the call to customer service, if I left. So I waited. Finally, After about 3 hoursThe issue was not resolved, and I was advised that customer service would be calling Michelle the following day to complete the process. So far, I am not impressed by their handling of promises made. I learned that any promise made by even the manager of the store requires the approval of customer services headquarters. The staff wants to be helpful, but they lack the authority to do anything to be of help. When they are finally ready to help, they are at the mercy of an 800 number.

My experience at this store was quite a disappointment. I only needed to do a quick 3-5 min sim card purchase. I signed in and was told it would be a 40 min wait. I patiently waited the 40 minutes, and came back. Turns out it was going to be more like a 2 hour wait; no way, I was out of there. Highly inefficient customer service, to put it lightly. The time they spend selling a phone or gadget, youd think theyre closing on a mortgage or something. Do not recommend this store unless you dont mind having your day wasted.

Service I witnessed was good. Helped my brother get a new working phone.

Great service overall will stay with this provider for as long as possible

Your store manager, John, is rude, condescending and creepy. He made my teenage daughter and I very uncomfortable. He kept asking my daughter how old she is. He asked 3 times! She is only 14!!! I cannot believe AT&T hires people like this.

The worst ever experience I had in my life. I tried calling at&t customer care took more than 1 hour to connect to the right department. People in that department are unprofessional and rude. I decided to switch my service provider from at&t to other.Horrible experience.👎👎👎

Knowledgeable staff who arent paid by commission, meaning there are no pushy sales tactics or misleading salesman.

I purchased a galaxy note8 that died on me in less than a month. So I tried to trade it in and had to send the trade in to the store. Well almost a month later still no phone. And I had to buy a crappy pay as u go phone for 60 bucks. Way to go customer service. Ive been without my phone for too long!

The assistant manager Paul isnt very knowledgeable. Many of the other employees too dont know how things work. I had to call up customer service from the store and explain to them what the issue was. Customer service had to then explain to the assistant manager what the problem was. Ultimately my issue did not get resolved because one of AT&T retailers had messed something up. However, what should have taken 10 minutes to figure out (if the staff had shown some initiative) took over 90 minutes to figure out. And if I had not made calls to AT&Ts customer service it would never had been figured out.Wish there were more competent people at the store.

People ate bery friendly, knowledgable and professional. Unfortunately, the amout of time chatting customers and/or lack of sufficient associates, leaves giant wait times for other customers.

Very helpful we were able to correct the issue

It was a disaster! It seems it is impossible to suspend your directv account say your going out of the country for several months. You can not get any kind of written varifacation in writing. The internet was no help and the telephone just takes you around with misinformation. It would be nice to be able to go into your directv account and manage it yourself. But realy only directv can do that so the managing your own account is worthless. I have been at this for 3 days and have racked up 5 hours going nowhere. Life with directv should not be this difficult.

Fantastic service Ask for Reyes! You wont be disappointed!

Stephan helped me access the bill for my new cell phone, which I was having problems. He also gave me options and good advice on internet service ices

Excellent location of you dont want to deal with the call center..

Love this store but its a two-hour Drive from Taos. We need an AT&T store here!

Friendly people they do everything they can to help you and great customer service.

Staff is always trying to help,I love AT&T, they explain your options very well.

Waited 30 minutes and the manager disscussed the deals with us while waiting and then we were told wed have to get direct tv..becuz the special changed. Manager shud supply more information instead of making us wait and when we told them r problems with direct tv they made no effort to share any other specials.wont be going back.

Costumer service SUCKS. We’ve been waiting for 15 minutes and they attend people that just walk in that HAVENT BEEN WAITING

They show football on sunday. But usually a 45 minute wait but they show football. All they are missing is beer. Lol

Love technology and their set up

Joseph Madrid is the Person to work with 👍🤠👌

The staff are very friendly and helpful here

Great service very friendly

Very helpful staff, addressed all my needs and then some. Thanks

Very helpful. Good experience

Best service I have had yet

Gustavo provided excellent customer service!

Ask for Joe. He’s the best!