Have you ever wondered what it’s like to drive a Lexus? Today my low tire indicator light came on. I drove in to the service area of Lexus of Santa Fe to see if they would take a look at my tires? The service advisor said if I had 30 minutes to wait? In 30 minutes I was on my way. The waiting area had a nice coffee bar and a fireplace with comfortable chairs.Thank you Lexus of Santa Fe!

Unless its an emergency you should save your money and order from Lexus dealership in Colorado maybe Albuquerque these guys are about $7 more expensive on an oil filter alone than what I was paying you can also look online and find Lexus dealerships that have a storefront that are cheaper parts than these guys unless its an emergency dont spend your money here. Please dont support these guys especially when they want to treat us locals that are trying to fix our vehicles like some out of state tourists dont be afraid to compare prices at other Lexus dealerships see for yourself

What does a luxury car dealerships do when the 8 yr old (trade-in) Jeep you bought runs into complications passing emissions? They give you a brand new nx300 hybrid to drive around while they fix the problem! Steve, Joe and Sergio are awesome people!

I own three cars and SUV’s from Lexus. I even enjoy going to the dealership but Lexus of Santa Fe falls way short. One’s experience is always a reflection of the people that help you. Lexus of Santa Fe should start looking at their staff starting with the phone receptionist. The most unhelpful person. She made me feel “why am I bothering her by calling”.

The Santa Fe Lexus was great unlike Albuquerque. The sales lady who helped us was so nice and knowledgeable. We had a very good experience in Santa Fe we will be sure to send people to the Lexus in Santa Fe.

Excellent service! Very easy to communicate with staff. We always felt comfortable during the purchase of our new Lexus UX!!!

Adam was very friendly and professional! We needed Sonia’s help with my navigation and confirming a loaner while my Lexus was getting serviced and she was also very helpful. Lexus service department has been one of the best I’ve dealt with!

I can not say enough kind words about this lexus dealership. They have truly saved our day today!! We hopped of I-25 to go to Starbucks. Pulling out of Starbucks, a plastic trim piece on our car started to drag. We pulled into the lexus dealership. The wonderful salesmen understood our problem and became our knight in shining armor. From within his desk drawer, he produced a 10mm wrench. And without further ado, proceeded to remove the plastic trim piece and place it in our trunk. Today is labor day Monday. I am fairly sure there is not a shop open for miles. I am so incredibly grateful to my knight in shining armor AKA the lexus salesman and his 10mm wrench.

Sales rep Chris Ortega made this the smoothest car buying process I have ever experienced. He was extremely knowledgeable, and his customer service went above and beyond. I will happily contact him in the future for any of my car buying needs!

Excellent!!! I purchased my Lexus NX200T from Lexus of Santa Fe Friday. I’m beyond pleased with the entire experience! My Sales Professional, Christopher Ortega, was an absolute pleasure to work with. There was no pressure, I didn’t feel rushed. He listened to me, was extremely knowledgeable and made the process quick and painless with the clearest of communication. The final price was as negotiated with no last-minute surprises. I have never experienced buying a car with such ease. I will definitely buy again from Christopher at Lexus of Santa Fe when I upgrade.

Had a great Saturday purchasing my first Lexus.I bought a NX 300h, a hybrid I hope will give me good value as my last Ford Hybrid. My experience was good Alan Barras and Anny Gonzales were very accommodating and professional. Sergio Morales in Financing made my purchase so easy and pleasant. I look forward to many years of familiar faces at Santa Fe Lexus.

When I met my salesman Steven Robinson it was like finding an old friend and picking up where we left off. Ive bought a lot of cars in my many years and have never had an experience that was so pleasurable and professional. Highest marks to him and Vince and owner Joe Adams. A truly fine group of people and a well run dealership. Shop here for a new or used car and youll be in the best of hands. Bravo, Lexus of Santa Fe and thanks for the several lessons on how to get the most out of my new splendid RX450h.

Had a wonderful buying experience here yesterday. Alan Barreras was one of the most professional salesman my wife and I have ever dealt with. He really listened, helped us look at and drive multiple vehicles, and worked to find what we finally felt was the perfect car for us. He treated us with great respect and patience. Sergio Morales in Finance was also a pro explaining things simply and clearly. Neither gentleman was ever high pressure. I highly recommend this dealership.

Great service and nice people. Sonia always takes great care of me. She and the entire service team are wonderful!

Lexus of SF NMProvided by Adam I believe was amazingly helpful although the price to replace and repaired the back seat cover due to plastic breakage was ridiculously expensive! Thanks Adam (hope I got your name correct l)

Worst car buying experience ever. Even with credit union approving my loan, the still wanted me to go with their lender. So after spending almost 5 hours there, I ended up calling another dealership that would honor my pre approval from my credit Union. Lexus of SF got greedy and lost a sale. I will say salesman Adrian was great though.

Awesome service! Service techs look out for the owners vehicle in ways that other retail car dealerships have failing in.Keep up the great work.

Chris Ortega was really nice super knowledgeable and made this a super easy transaction for me. He was friendly to my daughter also we would definitely purchase from him again!

We are from Houston,Texas and on our way to Santa Fe for vacation when our right windshield wiper broke. We called for assistance and they scheduled us right in. Our customer # 1058797 and service lady was Sonia Barraza. Sonia was extremely professional and gave us GREAT customer service. She is definitely an asset to your dealership. I want to thank the service department for a quick turnaround and giving us the opportunity to continue to enjoy our short time in Santa Fe.Thank you againThe Lowe’s

I had my 50,000 mile service on 2017 Lexus 350. Adam was professional, following COVID guidelines and my car was returned sanitized as well as the key fob. All service was completed in a timely manner. I have been using the Maintenance Department at this dealership since 2013. They are consistently excellent.

I highly commend the service I recently received at Lexus of Santa Fe, especially during the pandemic. Everyone was very nice, but I want to especially commend and thank Kendall who recommended me to your shop and she was the person who assisted me in getting my car serviced. She was very professional and a true joy to work with. She went out of her way to ensure I fully understood the problem with my car and the cost involved and arranged for me to use a loaner vehicle until mine was fully repaired. I felt very comfortable with Kendall because as a woman who doesnt know much about cars, I am often intimidated by men who talk over my knowledge and I often feel that I am overcharged by other shops. I will definitely recommend others to your business and will return for my vehicle services. Thank you, Kendall-- you are awesome!!

Lexus folks definitely go the extra mile in service. And a great deal too. They gave me 4 new tires for my car without me requesting!

The General Manager and Sales Associate Anna Gonzales handled our purchase of a new RX350 with proficiency and courtesy. Every step of the process was outlined and administered in a thorough expeditious manner.

I took my GS 350 in for the fuel pump recall work. Service identified several items that should be addressed on the vehicle. I had the transmission and rear differential fluid flush and fill performed. I dont like to have all regular service performed at the dealership because the services are so outrageously overpriced. Example, the price to install 6 spark plugs is $585.00 + Tax. Thats $100.00 per spark plug. I purchased the exact model spark plug for $7.99 each at OReilly Auto Parts and installed them in two hours. The service staff are lovely, professionals who treat people great. They dont set the prices for service and I dont hold them accountable for corporate practices. I just wont pay those prices and that is why I wont go to Lexus of Santa Fe for service.

Very happy with the service I received. Sonia from the Service Dept is awesome, she is friendly and knowledgeable and always smiling. Never had any problems.

Sonia is an amazing service advisor, I highly recommend going to her!

A few times a year me & my husband Jim take a trip from our home in Summit Conty Colorado to beautiful Santa Fe, NM. During our trip 10/11/20 Jim lost the key to our RX 350 in addition my key showed low battery sign. We went to your dealer on Cirillios Rd and told our story to Juan Montoya the parts manager. He immediately replaced my key battery & order us a new key for Jim. Next day we were ready to return home without a need to extend our stay. Thanks to Juan we enjoy our trip to Santa fe. You could be proud of having such a great employee. Thank you Juan for your care and wonderful customer service!

Adam was so helpful and courteous, efficient and easy to work with on all levels. He is a great asset to Lexus!!

If I could give this place no stars I would! Worst customer experience I have ever experienced! If youre in the market to buy a used car be extremely careful, their inspections are non-existent! Please stay aware

Good people top to bottom. Always finish service on schedule. Great attitude.

Sonia Barraza is a great asset to your dealership. She is honest, helpful, professional, and friendly. She is great to deal with!

Adam was very helpful in getting my 2017 Lexus NX a 25,000 mile serviced.

Been going to this location for 8+ years never had a problem. The waiting room and snack selection are always on point. On several occasions, Sara has helped me, she is fast and knows her stuff which is good cause I’m always in hurry.

Have always had a great experience here . Sales and service have been fantastic. Seems the negative reviews on here are just from complainers. Great place to shop.

Adam is the best! Communicates well, is clear, respectful, and responsive.

They are theifs do not come here

We’re on hold for 20 min and still didn’t get what we called for. Or even got a call back.

All Lexus dealerships are top-notch and Lexus of Santa Fe is no exception. This is one of the main reasons we have and will continue to drive Lexus vehicles. I appreciate that I can drive in for service and my keys off and hop in a loaner vehicle with no hassles. Lexus always gives a complimentary wash and vacuum even if you dont have service. Its a nice treat to grab a cup of coffee and donut and some water whenever stopping by.

I saw the 2014 Jeep Cherokee on Saturday and pretty disappointed on the appearance of the Jeep. The inside obviously wasnt completely clean, being with the covid-19 going on... Hair on the seats, back door noticably dirty, the steering wheel was dirty to the touch. A few cosmetics flaws were expected to be found on the used vehicle but I did not expect to find a broken taillight. The salesman that approach us wasnt sure how certain things were done at the dealership.I hope for your future customers a little more attention will be attended on your used vehicles.

I had the good fortune to work directly with Steve Robinson when purchasing a car this week. The service Steve and the staff at Lexus of Santa Fe provided was very good and surpassed only by the excellent value I obtained on the vehicle itself. Go here if you want to be treated well and drive away with a great car at a great price!

We want to send out a big thank you to Steve and his associates at Lexus Santa Fe for helping us, as we found ourselves stranded and could not find our way. They went out of their way to help us to reach our destination. Doug and Brenda from Ontario Canada

These guys are great! Excellent service. Shuttle, loaner, snacks, complimentary hand washes. Whatever you need. Adam and Alex both deliver professional, efficient, rapid customer service. Hard to get much better.

Amazing experience!! We visited the dealership and were greeted by Chris Ortega who made us a great deal on the car we were interested in. They are a team of professionals and are always willing to work with you. If you visit the Lexus of Santa Fe, trust me you wont come back without buying a car. 5 Stars for Chris Ortega and Harlan Hobbs !!

Tony is hands down the best salesman i have ever done business with! He is very respectful, hardworking and gets things done. His professionalism is a 10/10. Helped me the entire time. From the day i walked in, till present day. He personally assisted me with getting my Enform set up, Helped me with the navigation and was extremely courteous. Will definitely bring all my closest family and friends to him. Thank you Tony for the vehicle for my son and I. Your the best!

Just bought a used 2017 ES 350, and cannot recommend Lexus of Santa Fe more! My wife and I made an appointment to test drive the car last weekend just for research purposes. I was immediately impressed by how friendly and attentive all the staff were (shout out to Danny and Harlan). Steve Robinson was my salesman and was the epitome of professional in working with me on the price, preparing all the necessary paperwork, and coordinating the financing. It was also a pleasure working with James Curvin on completing the financing paperwork today. Both gentlemen made sure we were well tended to, and were exceptionally playful with our young daughter. I will recommend all my friends to see this fine establishment for their future car needs, and will happily return for my own future car purchases. Thanks again!

Lexus of Santa Fe was more than accommodating. We were in town for a quick vacation, but they worked us in for a recall replacement of the airbag. Adam and their staff really took care of us in the form of a loaner for 6 people, donuts for the kiddos and a hand wash on our vehicle.

Very helpful in every way. calls are answered quickly and service is awesome. nothing to worry about when it comes to my car being taken cared of!

Had a awesome & beautiful day.. walked out of this place with a birthday gift of a truck... From my wonderful husband, thanks a million to him..

Brought in a 2010 Rx350. The mechanics here apparently cant even read a check engine code, have no regard for the traction control warning being on, or that the struts that keep the hood up have failed.

I had to get the clear bra to my RC re-done and Steve took care of it without a problem. Steve went above and beyond when he was assisting me and I am greatly appreciative for that extraordinary service. This is the reason why I will never leave Lexus. The customer service after your expensive purchase remains extraordinary. This is coming from a very particular person when it comes to customer service and exceeding ones expectations and Lexus along with Anna Gonzales, and Stephen Manning always do it for me. Always the Best!!!!!

Sonia, was professional and provided excellent customer service.

My experience at Lexus of Santa fe was beyond excellent! The staff from sales to finance and management were awesome, very helpful and friendly the entire time! Steve Robinson is the BEST salesman I have ever done business with!

This is my first Lexus and the team at SFe Lexus has been nothing but supportive and helpful. From Anna Gonzales in Sales to Jodi Summers in the Service Dept., there is a warm family feel to this place and everyone goes above and beyond to make me feel comfortable and cared for. Excellent customer care. Thank you!

EXCELLENT EXCELLENT EXCELLENT Customer service. Had my vehicle serviced with Sonya, she was awesome. The whole service experience was seamless .

I loved everyone at Lexus and I love my RX330! EVERYONE there is so nice. I really appreciate the fact that they are not pushy like other dealers. It made my experience very pleasant. I worked with Danielle Charlier on the purchase of my vehicle and she was AWESOME and continues to be if I need anything! Thanks for everything!

My husband and I were just going to drive through Santa Fe on our way back to Florida from California and of all places to break down between here and California couldnt have been more fortuitous. Rick in the service department took such great care of us from helping us with the towing company, who were friendly and prompt, to getting us a loaner vehicle, diagnosing the issue, ordering our part and getting it taken care as quickly as possible, and, allowing us to hang out in Santa Fe for a few days...it could have been worse, it could have been in some small town either side of Albuquerque or worse, in the middle of no where. It was meant for us to stay here so we made the best of it. Thanks Lexus of Santa Fe you treated us as well as if we bought the vehicle from you. Mary and Gary!

We were driving through and needed a maintenance indicator checked . They got us in promptly and taken care of. Thank you to Adam and his team for helping us out in our time of need.

I recently leased a 2015 RX450h. This is my third Lexus and I cant imagine having any other car. I was fortunate to work with Barry Handlesman. He gave me all the information I needed to find the right car. I feel like Ive made a new friend, someone I can trust to be honest with me. Barry made the whole process a breeze. He has such a warm, yet professional personality.Im also looking forward to continuing to depend on Leonard Navarro to be my Service Representative. Ive always been able to count on Leonard to look after my best interest in caring for my car. He always answers any questions I have whether suggesting the right tires or guiding me to have a service done when it is needed or letting me know what to watch for.Thanks you both for reinforcing the reasons why I own a Lexus.

Excellent customer service. I had a bunch of warning lights go on while commuting back from ABQ around 5:30 PM. They had the mechanic wait for me even tho his shift was over at 5:30. Mr Manning was great and got me into a loaner. They always go the extra mile....

Look up Police mistake costs man thousands from KRQE on you tube. This is the dealership that took $5300 from a guys who was had his car fixed, then told him it was stolen and the police took it. Dealership couldnt have said anything when they found out. No integrity and they will take as much money from you that they can. I hope that management team all starved and didnt make any sales because of that.

Great dealership, great help, check them out

Anna is awesome. Takes good care of her customers. A quality sales person.

Exceptional car buying experience. Tony and Chris make a wonderful team. They kept me informed, did all the paperwork without me having to sit there, and even offered to deliver the vehicle to me. I want to think that they went out of their way to accomodate my schedule, but I actually think this is their standard treatment. I couldnt recommend them more.

Very positive experience! Excellent customer service. This company also treats their employees well.

Anna Gonzales provided exceptional service with my new Lexus RX 350. Attention to detail and willingness to go above and beyond in the process provided me the comfort to move forward. She took the time to go over every detail of the entire process and made sure my needs were being met. I would encourage anyone considering buying or leasing a new vehicle to visit Lexus of Santa fe and ask for Anna. Audrey Allison the GM took time out to personally make sure everything was in perfect order. If you are looking for an experience at a dealership that is refreshing and professional with a friendly atmosphere - start at our Lexus dealership!

Richard Austin made car buying easy. He was knowledgeable, informative, and showed much care & respect to older woman purchasing a car. What patients he had with me! An amazingly easy experience & I love my car.

DO NOT SHOP FOR A CAR HERE! They do not inspect the vehicles prior to sale, and the vehicle I bought had to be returned three times to have all the issues fixed (which some of them still were not, but I gave up). I think anyone giving this dealership a 5-star review is crazy, and is probably their employees.

I am the proud owner of a Lexus RX-450H that I purchased at Lexus of Santa Fe in 2009. I am pleased beyond expression with my Lexus. I am even more pleased with the Lexus Service Manager, Leonard Navarro. I recently complained to him that I never receive after-service surveys from Lexus so I can tell everyone how good a Service Manager he is; and how good the Service Team at Lexus Santa Fe is. So I am taking this opportunity to express my pleasure directly to DealerRater. With a little over 80,000 miles on my car, I have made many service trips to Lexus, always with a pleasant smile to start, a very accurate of cost and time estimate for the service, and punctuality (plus a freshly washed car).Most recently, I had a warning light appear to Check the Hybrid System. I called Leonard Navarro who was still working at 1830! Bring it in tomorrow AM and we will have a look. At 0700 the next morning, he rolled my car in for diagnostic and determined that it was just an erroneous Airbag error. His staff further explained to me that the Airbag system would work regardless of the error message. Since I was planning to drive to Denver the next day, I was greatly relieved. The error message has never reappeared.My thanks to Lexus of Santa Fe and Leonard. You truly deserve what the Lexus commercials say, Its the total service.

This was the best car buying experience I have ever had. Chris Ortega was my salesman. He immediately greeted me as I walked in the door. I told him what I was looking for and he found the perfect car for me.

Our experience at Lexus of Santa Fe was great. We worked with Jared Branch and he is great. He was very knowledgable about the cars.Never once was he pushy. We just love our Lexus IS 250. The whole group of folks made us feel welcome.

I have to say I am utterly disgusted in Lexus. We own a 17 Nx and every time my wife takes it in even for an oil change there is a supposed $400 or more thing wrong with it. Today it was taken in to have the brakes looked at and that was a $800 stop. Then they basically lie and try scare tactics on the poor people, especially women who go in for service and dont have a clue. Seriously a 17 Lexus that has already had over $2500 in extra services ! Man ill stick to my Gm products, a $45,000 SUV that needs more maintenance in 2 years than my 03 Silverado has ever had!

True professionals! I bought a used GS 350 from Lexus of SF. I spoke to the salesman about what I was looking for . Weeks later he called me as soon as a vehicle came in that met my criteria. They made the purchase a painless process. It is a beautiful vehicle with low mileage; just what I was looking for.

Charles Porter and Audrey are awesome! Lexus is lucky to have them both! I got awesome service. Definitely recommend them for your next car!

An outstanding experience in car shopping. Jared and Chris were pleasant, professional, courteous and knowledgeable. Excellent selection of cars in a very pleasant environment.

Typical Santa Fe dealership - waste of time to shop here. Looked at an old model, low mileage vehicle that was already priced way, way over market value assuming it was very clean. Ive bought a lot of cars, am a good mechanic and know car values. Manager made a big deal about 2500 worth of repairs that they had made. Car still had multiple issues, including issue with brakes and transmission. Reviewed the dealer repairs which were all very minor 800$ tops. Also noticed that new diff seals had been done with RTV instead of buying a $20 gasket plus leaking axles seals that were not replaced at same time. Made an offer at real value of the car of course not even a nod. Either these guys are rip off artists or really dont know the value of used cars. Feel sorry for the sucker that pays their price and trusts that these guys have gotten a car repaired to clean condition as a dealer should.

Leonardo and crew did a fabulous job on my car, most excellent service, thx Lexus of SF

You know exactly why Im giving you a 1 star.

Customer Service may be good there for people of lighter skin. The sales staff are grifters. They have taken this very unsatisfied customer extremely bad. Its a real shame on how this Lexus dealership took this old vet who suffers from PTSD. An illness I can prove via the VA medical system. For a one of the worst trades... BUYER BEWARE....oh and get this I was told to never go back..

Rich and Dalette were amazing to work with. We purchased two vehicles and service was amazing. This is how car buying should be... With Professionals....

I went with my friend to fix his car. It is a very nice place. Decent customer services.

I have bought many cars in my life. I love cars. I used to race them! Buying a car can be a worrisome, exhausting and unpleasant experience but Lexus of Santa Fe puts all of that behind you. Barry Handelsman is an exceptional sales person. He is a friend. He is honest and patient and wonderful to work with. I am a first timer with Lexus and given my experience with Barry and Audrey and James Curvin I will be a faithful Lexus driver. Thank you all at Lexus of Santa Fe.

Doyle Lacount and Michael Gomez were complete professionals! I would consider buying my next car from this dealership due to the courtesy and respect exhibited by both these gentlemen.

Me and my wife stopped by the dealership on Good Friday this past week. We were promptly approached by an older white gentleman with glasses and asked if he could help us. I let him know we were interested in looking at an LX, he immediately let me know they did not have any used LXs. I said that I was ok looking at a new LX and was not really interested in a used vehicle. He then said you mean a 570 correct to which I replied yes sir. He said let me check and see if I have any in stock. He then offered us a coffee or water.A few moments later he came back and said I have two in stock silver with red int and silver with black int. I asked if I could look at the silver/red and he said he would have to go get the vehicle from his lot in Albq. I told the man there is no need that we were passing through town and would stop by another time or at the Albq dealership.The next statement from him was that if we did not want to have the 3rd row seat, and some other options we could save about 15k off of a 2018 model. To which my reply was what if I am interested in some of those options. He then said well then you would be looking at a vehicle nearing 100k.Maybe 20 years of selling numerous different products and services hasnt taught me much but what is has taught me is how you should treat people. I would never suggest that someone who comes into my workplace as a potential customer does not have sufficient funds to purchase.Its not like people stop in to eye candy shop a Lexus LX? Maybe a Ferrari or Porsche? Not usually a SUV. There are numerous Escalades on the road who are in the same dollar range as an LX.I purchased my current GX model from Lexus of Albq. and drove almost 400 miles to do business with them, do to how they treated me as a customer.I will be buying a LX in the near future because they are exactly what I need and my wifes last 4 vehicles have been Lexus. Unfortunately I will be looking elsewhere after this sales professionals judgment.

One month without a response on why the car doesn’t start. Forced to buy a different car in order to not lose all the money. Purchased a 2013 Gs 350 with a extended guarantee since it was used. 200 miles later it stopped working. Took it 4 different times and Adam kept telling me it was just the battery, because I wasn’t using the car much. (Yes, really!). Had to pay for diagnostics because my “guarantee didn’t cover it.” On the 6th time they finally told me that there was something wrong but couldn’t find out. A week later, they replaced the computer and car still wasn’t working. On 4th week I Received a call from Adam saying extended guarantee wasn’t covering anything else if I want to pay for more diagnostics. (WTH????!!!!) Finally I had to say I didn’t want a defective car and to release me from the contract. Ana was really sweet and I appreciated her help. However, Anthony (GM) told me he was going to give me only 19k for a trade value on the previous car making me lose over 10k including: taxes, down payment, and part of the extended guarantee. I was forced to buy a new car because they didn’t want to take the 2013 GS350 that they had sold me 3 months before that hadn’t been used.

I called twice. Rich was not available so I left my name and phone number. Usually I have a good experience but not this time. Guess they dont really care

Great svc the staff was very nice and helpful would recommend highly a+++++

Stealing cars from hard-working people. Terrible dealership!

I am re-wording my review because I do not want anyone to get their feelings hurt nor do I want any animosity toward myself or anyone at this dealership. I went in to Lexus of Santa Fe while my husband was looking I waited and over heard a conversation that I shouldnt have heard and was very upset about the situation I encountered. I wont mention the names of the person(s) holding the conversation. I pray this dealership continues to praise the employees that work so hard to keep that place looking nice and presentable. I have had a wonderful experience with (Mark),he helped me into getting my vehicle washed by (Louis) and Detail by (Joshua) who did an amazing job!! After my detail n wash my Lexus looked brand new.!! Unfortunately I must of went at a bad time the day I overheard the conversation. I will continue to go to Lexus of Santa Fe, ONLY for the simple fact that the (guys in the back) GET THE JOB DONE RIGHT!!

A great dealership who tales care of customers

Barry Handlesman and Audrey Alison were awesome! The best experience of a lifetime in my Lexus 350 RX purchase--not to be beat! From the first contact through a referral when Audrey and Barry called me after an online inquiry to the picture taking of me as I drove away in my new Lexus, there wasnt a moment of anxiety or feeling pressured. The genuine warmth and caring about your experience as a customer was palpable. My past experiences with the purchase or lease of an automobile were exhausting and bordered on harrassment. But NOT at Lexus of Santa Fe. Everyone was happy, professional, caring and courteous. My research as an academic is in the field of leadership. I studied and worked with Peter Drucker who is recognized as the father of modern management, who asked five key questions on which an organization must focus, 1. What is our mission (or what is the business we are in), 2. Who is our customer, 3. What does our customer value, 4. What are our results, and finally, as a result of deeply probing the first four questions, 5. What is our plan. I can attest to this Lexus dealership as one that would qualify as a transformational workplace/organization which understands their customers and what they value. My experience speaks to the results they provide. Awesome! Sarah Smith Orr

Steels cars from hardworking people.

Kind, prompt, little pushy on test driving. Clean, nice, fun used car selection.

When i was looking for a car i couldnt make up my mind i looked at several different dealerships in my area but nothing surpassed the help i got from Anna Gonzalez she answered any queation with ease and confidence wich made me feel confident. I bought a BMW and she had all the answers. It was like she knew everything from all the brands not just for lexus. Thank you Anna for the wonderful experience wheb i bought my car

Very helpful and the have a full snack bar inside

Excellent customer service always!

I love Lexus...so classy..

I had the best buying experience ever and this was my second Lexus and the 13th car Ive purchased overall.

Screw a guy out of $5300 and then call the cops on him. Snakes.

Excellent customer service

Very helpful and friendly