user
Land Rover Santa Fe
2582 Camino Entrada, Santa Fe, NM 87507, United States
Appearance
Land Rover Santa Fe
Comments
Mi
Review №1

Excellent service! Carlos was great and the service manager Eric was awesome too he helped me with a windshield crack right before I left the dealership! I highly recommend this service department.

El
Review №2

In all my 10 years of service visits to Land Rover Santa Fe I have always appreciated the professionalism and courtesy I receive from Eric, the service manager.

LA
Review №3

Carlos has such great customer service. Very helpful and pleasant to work with.

Ma
Review №4

Talk about Above & Beyond! The service department took in my 2009 Land Rover yesterday looking like something the cat dragged in. The electric company had dropped a bolt through my sunroof, not only did they fix that, but my car came out feeling like a brand new car. Between Eric and Carlos and their help, I am so very pleased. Would dream of going anywhere else.

Ri
Review №5

Land Rover of Santa Fe performed all services in a professional and timely manner. They were even able to take the car to a third party glass shop to replace the windshield. Great service!

Jo
Review №6

The staff at the dealership were fantastic. They listened to my wants & concerns and responded candidly. The followup has been comprehensive and complete. I do live in another state so they are delivering the vehicle to my home in Santa Fe so I may pick it up at my convenience.

Br
Review №7

Always quick and friendly service, no matter what the reason for the visit.

ca
Review №8

We had an amazing experience, we felt welcomed all of our questions were answered, Clark did amazing ! He made things happen quick and smooth!They offer great service !

Ir
Review №9

I just wanted to say thanks to Eric for recommending the Wynns advanced power clean fuel service. My Range rover has never had this much pep, and my fuel economy is awesome.

Ma
Review №10

Thomas was the salesperson who helped me with my car purchase. It was my first time buying a Range Rover and I had a great experience. I highly recommend Thomas at the Santa Fe dealership. He was the kindest, most relaxed and helpful car salesperson we’ve ever come across.

jd
Review №11

Great service for last minute call to fix a tire while on the road. Thanks everyone

Ry
Review №12

I have been a customer at Land Rover Santa Fe for nearly 10 years. I have an older LR2, which is not high in the pecking order if youre familiar with the product line. Eric has been my service advisor the entire time. The team at LR Santa Fe has always done a great job, but recently they outdid theirselves when I had a mysterious error come up that could have been life-ending for my prized 12 year old LR2. It took over a week of diagnostics to find the problem, but they figured it out - and got me a ride to the airport in the meantime for an important trip! Thanks Eric, Carlos, and Zach - your support is really appreciated.

Ca
Review №13

This was our first experience with Land Rover Santa Fe and we are so grateful for our sales person, Clark. He made us feel welcomed and comfortable with the whole experience. We absolutely love our new Range Rover!

Ka
Review №14

On the road from Arizona to Tennessee. Engine light went on . They got us in at 10 am next day . Needed an update and no charge .Carlos was super helpful, professional and very nice . Thank you 😊

Cr
Review №15

Im new to town and this is the first time Ive used Land Rover of Santa Fe I think it was pretty easy. I dropped my car off they then dropped me off at my house The car was done within 3 hours and when I got there it was easy to check out and the car was spotless they really did a good job in cleaning it overall I was impressed

Mo
Review №16

I have always been so pleased with the service I receive from Land Rover Santa Fe. Eric is a great guy, always honest and reliable. My Evoque is once again back to perfect and I am a loyal, happy customer for life. Thank you.

Ch
Review №17

Eric is always excellent. I trust them through and through. Thx for being a great shop.

Je
Review №18

Very pleased with the service and turn around time. Drove over with a gas leak issue and no appointment. Erik and team got me back on the road in a day with a new fuel pump, a new tire and oil change! I will be back.

Jo
Review №19

I was passing thru from Colorado and had a check engine light go on. They were so helpful and worked me and took care of the problem immensely. I couldn’t have asked for better service!

sh
Review №20

Eric and his staff are excellent, I would highly recommend Land Rover of Santa Fe.

St
Review №21

Service provided was easy and convenient. Land Rover provided a loaner vehicle, and the car was available for pickup 2 1/2 hours later.Great service, for the past 7 years, as always!Thank You.

Mi
Review №22

Service was as promised - client relations very good - communication was excellent- prompt and courteous!

Ma
Review №23

Excellent, inexpensive, caring and expedient work was cheerfully done by Eric and staff. They had a great solution to our towing problem, as well as fixed up and updated our electrical system for a fraction of what we were expecting. Bravo!

RO
Review №24

This is our second purchase(Range Rover and Discovery) and we have never been disappointed with their professionalism, knowledge and service. We highly recommend this dealership.

Ge
Review №25

Service was done in a timely manner and auto was washed and cleaned after service completed.

Ge
Review №26

There service is very good and communicate with the customer .

Ju
Review №27

Another great service experience at Land Rover Santa Fe! A big thanks to Eric and the service department.

St
Review №28

I love driving my Range Rover Sport (cant stand the user experience of the entertainment system; bluetooth has never worked right, etc).But I love this dealership! Great attitude, always trying to make it better and responsive when I need it (Like fixing the passenger side mirror in less than 15 minutes without an appointment, after I slid off the road [even in a Range Rover!] and sideswiped a tree).

Ja
Review №29

I had called about a plastic piece on the exterior passenger side windshield. I asked about if it was difficult to replace? I was told “no” that it wasn’t difficult but they could put the piece on in less than and hour for about $30. Well, it was done in about 30 minutes. The part online was about $80, so I thought this would cost about $110 to $130. I was $100 off. $230 for a plastic piece with 5 screws and clips. It looks like new but I did not feel like I was given the correct information over the phone! Three stars is generous but the people in the shop did a great job and I can’t criticize them.

Hu
Review №30

The service manager was great but after cash was missing from my console that wasnt cool $1, $10, or $100 doesnt matter? This is Range Rover

To
Review №31

It’s always a pleasure getting my Range Rover serviced here!

Pe
Review №32

Have been here many times for maintenance and repairs to my 2010 land rover, since i bought it there new. Eric has always been more than helpful too. he keep you up to date on the time and the repairs. i could take it to other shops but, if you have a complicated land rover repair, its more than worth it to go to the experts.

Ro
Review №33

Recently relocated to Santa Fe. I called Land Rover of Santa Fe to schedule a service appointment. Spoke with Eric in service and he was a pleasure to deal with. Service was done promptly. Great, simple experience

Ch
Review №34

Eric was a pleasure and everything was done perfectly!The waiting area chairs still need to be spaced out!Yes, I am an RN.

Jo
Review №35

They acquired new tires for me within 2 days of my request, got me in to have them installed the same day the tires arrived, installation took less than 90 minutes. Work was flawless. Service personnel were pleasant and completely professional. Couldn’t be happier with the entire process.

Ed
Review №36

Great service and a good price

Da
Review №37

The customer service here always exceeds my expectations.

Kr
Review №38

We were incredibly taken care of at Land Rover, Santa Fe! John Ward was so helpful finding us vehicles that we not only love, but that are also incredibly compatible financially! We would definitely recommend as they provided courteous and professional help without making us feel obligated or pressured in any way!

ac
Review №39

Always great service!There was a nail in the tire, took the Velar to a tire shop where they wanted to replace all 4 tires saying a repair was not possible. We went to Range Rover Santa Fe the next day and they were able to repair the tire for $26! RR Santa Fe is staffed with honest and talented professionals!

Ch
Review №40

Clark was absolutely amazing! Was able to get the car of my dreams without any problems.

Pa
Review №41

Just had a check engine light come on, Wes was great! Set me up in a loaner vehicle so I could run some errands while they took care of my car. Great service!

LA
Review №42

Great dealership I have dealt with three and these guys do what they say when they say it! Eric my point person is extremely friendly and knowledgeable he extended himself and provided a loaner and arranged for the car to be detailed.. great job

Ke
Review №43

Eric and his team were very professional and helpful and provided outstanding communication every step of the way!! Great experience. Happy to recommend Land Rover of Santa Fe!!

Ed
Review №44

Great experience, awesome customer service!

Da
Review №45

Super easy to deal with very transparent. I like their pick up service. No hard sell

Mi
Review №46

Had a great experience at Land Rover SF. Left with a Range Rover Evoque. So happy with my experience there. Love my new ride.

Di
Review №47

Best service team at any dealership I have used in the past. Thank you for always going over and beyond the expected.

Ni
Review №48

Love the service they provide, always fast friendly and knowledgeable, never have to worry about any added unnecessary costs because the integrity is never questioned. Thank you!

Sh
Review №49

Fast, friendly service. Always spot on!

Me
Review №50

Eric was honest and easy to work with. I plan to revisit when Rangie needs it. -Mellanie

Jo
Review №51

Unexpected!I had a list of annoying small problems with my 2019 Range Rover Sport, and called LR of Santa Fe to schedule service. They got me right in, and listened to my list. They fixed everything in a few hours, washed my car, and handed me a bill for $0.00. Several hours of work for free. I am between annual services but I will take it to them when it’s due. They earned my business. Eric took the time to personally fix a navigation issue for me.Couldn’t be more pleased.

Li
Review №52

Driving through Santa Fe, I had an instrument panel completely blank on me. The dealership service department troubleshooted the problem and came to the conclusion that I needed a new panel. Unfortunately, due to COVID, it took almost 3 months to get the parts. Fortunately, Eric in the service department didnt hesitate to get me a loaner and let me get on my way to CO. He also took care of some other issues while I managed my scheduled to be able to come pick up the car. The exchange was seamless, the car worked great and looked good as well with the cosmetic fixes I asked for. The only suggestion, hence only 4 out of 5 stars, would be a bit more communication along the way, keeping me updated on the situation without me initiating the call. Great job!

An
Review №53

THE best dealership in town, with the most attentive and friendly service department. I have been visiting them for three years and have had both but the best of car and customer care.

Cu
Review №54

Great dealership I was in and out in no time with a new Land Rover without any issues. The staff was extremely helpful and knowledgeable, thanks again!

Po
Review №55

I really appreciate the professional staff, Mr. Eric from Santa Fe Range Rover. The place is always immaculate. Thank you, PRBaca

Br
Review №56

Eric did an excellent job of taking care of our Rover warranty repairs, and kept us well informed of parts availability and when the car would be ready.

Ka
Review №57

Eric was spot on with diagnosis on phone. He was very patient through all my follow ups and questions.Glad to have my car back in working order.

To
Review №58

I can not speak highly enough of Eric and the service team. Great folks to do business with- excellent service!

Da
Review №59

Land Rover of Santa Fe does a great job on service, highly recommend them. They go beyond what you would expect and also really listen to your explanations of a problem, and overall just easy to work with.

Je
Review №60

Great service on my Vintage Rover and Eric kept me informed on the progress.

Co
Review №61

Great dealership, top-notch service... The Service Manager, Eric, has always been excellent! A pleasure to do business with them.

Le
Review №62

I was working with the General Manager, Peter, via phone regarding a Certified LR4. He was incredibly nice and helpful, and I let him know that I was also considering another LR4 in Atlanta, that wasn’t certified and was about $12k less. I wanted to purchase Peters, but just wanted to understand the price difference. Peters immediate response to me was, “if you want to purchase a lemon, then good luck to you”. I never said I wanted him to match the price and would’ve purchased from him for what we were discussing. He immediately flipped from kind and friendly to rude and condescending, without ever even trying to understand my question. I’m not purchasing the LR4 from this dealership just because of the way I was treated, for no reason. Unacceptable and absolutely not what I expect from a Land Rover dealer.

Ma
Review №63

Selection of vehicles is not great, but for a small city it is decent. The helpful gentlemen was what made the experience good. He was very mellow and not intrusive. Overall the dealership had a nice environment. I would recommend stopping in before traveling further. Management was great at addressing every concern.

Mi
Review №64

My service advisor, Eric, is both knowledgeable and efficient. I always receive courteous and professional service when bringing in my vehicle for maintenance or repair. Best service I’ve received at any dealership.

An
Review №65

My wife and I bought a Range Rover Sport,and were very satisfied with the calm, professional attitude of all the staff. All our questions were answered clearly and honestly, and the vehicle was prepared for us beauties. Highly Recommended!

St
Review №66

Great service, communications are excellent, Eric & his team are on top of their game!

Ki
Review №67

It was a joy to work with both Peter and Philip from Land Rover Santa Fe. I had my uncle fly to Santa Fe from the Midwest to pick up my LR2. I love the car. It was as new inside as they both promised. Thank you Peter for keeping the promise last summer to call me when the car I was looking for became available.

Ke
Review №68

Had a great buying experience with Land Rover Santa Fe! John made our transaction go very smooth and took all the pain out of buying a car. Will definitely consider Land Rover Santa Fe again for a car buying experience. Great job John and the crew at the dealership in providing a very comfortable approach to the otherwise painful car buying process.

St
Review №69

My LR4 has over 175K miles and performs like new because of the great service department.

Sa
Review №70

Amazing customer service! They are so friendly and helpful! Wes got my Rover in at the last minute and kept me informed all the way through.

M&
Review №71

Very helpful staff. Will definitely do business again.

St
Review №72

As usual these guys take care of their customers. Had an unusually slow blowing interior fan speed. They took care of it within a couple of hours.They even took the time to wash the vehicle.I highly recommend Erick and his crew.

ke
Review №73

Great folks at this dealership. Eric could not have been more courteous and respectful. I definitely plan on making my next purchase at Landrover Santa Fe.

Le
Review №74

I’m impressed with the genuine care and concern of the service support at Land River Santa Fe. When my insurance company fell short on communicating status, Eric from the service department took the time to continually keep me informed. Without his assistance, my vehicle would definitely be stuck in the shop making little progress. I tip my hat to Eric and the team at Land Rover Santa Fe for the job well done.Thank you !Leroy Schutz

Ra
Review №75

Santa Fe Range Rovers service is the BEST!!

Review №76

Issue addressed quickly with little waiting. Staff helpful and courteous.

Ra
Review №77

Excellent experience, thank you Eric

Sa
Review №78

Service team is excellent! Eric goes above & beyond to take care of us. Cassidy is always on top of things and everyone here is kind and helpful!

B
Review №79

I was traveling from Colorado to Houston Texas when a warning light came on my 2019 Landrover saying DEF dosing was malfunctioning. And vehicle will not restart in 170+ miles. I made it to Santa Fe dealership and Eric had my vehicle in service in a couple minutes. 45 minutes later I was back on the road. Eric and service were awesome.

Br
Review №80

Really nice people. We were able to do the paperwork quickly on our trade and were able to make a deal before driving from Texas to Santa Fe to get a beautiful Velar

Ki
Review №81

Everyone and I mean everyone who works at LandRover of Santa Fe has your best interest in mind - the dealer manager Perter Flavin is backed by an awesome crew of totally sincere and dedicated people to make your vehicle purchase the best experience possible! Seriously you are planning on a top notch high end luxury vehicle so get that positive service ! Peter Phil, Eric and the entire team has your best interests in mind. Get your next vehicle at Land Rover - the cost is similar to other lines out there with way more superior service! Enjoy a safer high luxury vehicle from this excellent team.

He
Review №82

Eric at LANDROVER SANTA FE is great!He Took care of everything I needed quickly and professionally.

Pe
Review №83

Very quick service and great experience.

Ki
Review №84

A+++++ service! Brought our car in for routine maintenance while on business trip in Santa Fe. Could not have asked for greater hospitality and professionalism! Thanks for all your help!

CC
Review №85

Excellent service, always top-notch

To
Review №86

Best Land Rover dealership period. Eric is amazing and accommodating. Always a great experience

Ca
Review №87

Landrover Santa Fe has always been top notch, courteous, and professional. During this stressful and unusual time, Sfe Landrover continues business as usual with the same impressive service spearheaded by Eric Trowbridge for several years. Always a pleasure..

To
Review №88

Great experience! The staff we had the opportunity to work with were very professional and very honest. Very through and knowledgeable. We would not hesitate to recommend any of our friends.

Ro
Review №89

I went in for a simple manufacture issue (sunroof drain plug leak) and our LR4 needed a new cabin filter. Before replacing it they called me and made me aware of the cost. Additionally Wes was very accommodating. He and the staff (Zach and Orlando) chauffeured me to my meeting and picked me up. Everyone was very professional.

Da
Review №90

Fantastic service, Eric in the service department goes above and beyond. Want to say thanks for all the help. Highly recommend this dealership.

We
Review №91

The Range Rover customer service was there when I needed them! Have a diesel and was low on DEF fluid. They took care of it in 20 minutes as I was driving though town!!! Thank you to everyone who helped that morning (they even took my car in before they opened)!

Ma
Review №92

Car is nice but did not have some must have features on it as explained by sales person gas door does not lock when car is lock no blind spot warning on mirrors I think any new car should have those features and should be told of options once that can or need to be on this nice cars but the car itself performance wise is good

Cl
Review №93

Great service from Eric. Loaner car plus our Discovery returned from service after detailed cleaning.

Ge
Review №94

Detail oriented and responsive. Very knowledgeable and service oriented. Very much a team approach. Everyone always happy to help. Best dealership experience ever.

Ej
Review №95

Very friendly, and fast service. They accommodated me even though I didnt have an appointment and provided me with a loaner vehicle. Definitely recommend!

Da
Review №96

Excellent sales and service department. My vehicle has needed repair of the climate system for two of my four weeks of ownership.Hmmmmmm.?

He
Review №97

Driving through Santa Fe on vacation and needed an alternator replacement. All of the service staff were friendly and helpful in working with a warranty company to get partial reimbursement for the work. Truck trouble while away from home is never fun, but they made it relatively easy.

Do
Review №98

Absolute true professional. Brought my rover in they fixed and went above and beyond to make my car right. Have no problems with rover of santa fe. Service manager is totally on the ball. Really friendly staff

se
Review №99

Thank you for fixing my issue Peter I really appreciate it.

Na
Review №100

Excellent! Repaired my Rover before long holiday weekend, many thanks!!

Information
92 Photos
100 Comments
4.9 Rating
  • Address:2582 Camino Entrada, Santa Fe, NM 87507, United States
  • Site:http://landroversantafe.com/?utm_source=gmb&utm_medium=organic&utm_campaign=main-website
  • Phone:+1 505-474-0888
Categories
  • Land Rover dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:Closed
  • Saturday:Closed
  • Sunday:Closed
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations