The Tire Depot was the only shop willing to take the time to search and find the wheels I was looking for. He gave me a call with a price and a time frame to expect to receive them. His time frame was 5-7 days, 2 days later he calls and the wheels are here. I appreciate what American Tire Depot did for me, the manager of the store was great.
Great shop. The manager, Fred, runs a tight crew who are efficient, knowledgeable, and honest group of guys. Been here multiple times and they have brought up issues with other areas in my vehicle, not what I was there for, without ever trying to push any extra services or product sales as typical with other shops. These guys know what they are doing too and handle your wheels with upmost care. They have my future business for sure!!!
I called this location to let them know that I was going to be at their shop first thing in the morning and they was waiting for me and had ordered all my stuff in advance! My car was ready in no time. Great job to the manager he was outstanding to work with. I WILL DIFFERENTLY RETURN! thanks again.
Great customer service! After being turned away by one by one of your competitors, because they just took their last customer for the evening.I came in at the end of the day needing my tires rotated. Fred told me that he would be more than happy to do it, but I just needed to give him some time. He said it would be around 45 minutes. I was fine with waiting. But to my surprise in less than 15 minutes Fred told me my truck was ready and to have a good weekend. Not only was the service fast but I didnt have to pay for my tire rotation either. Definitely will be back when it comes time to purchase new tires for my truck Thanks Fred !!!
Highly recommend ATD!! We were headed home and had a 5 hour drive to our destination when we discovered a low tire. Staff took us right away patched the tire at no charge and only took 30 minutes. Staff was very friendly and competent.
Got my new wheels tire’d up and balanced. I also got an alignment here. Pro staff and great manager make this place run really smooth. Would highly recommend for your tire/wheel/alignment needs!
The salesperson (A. Mendoza) was super professional and educative. And I was in and out. Like I had to drive 60miles just because of his professionalism and service 😘
The customer service here is amazing. I went to this place because I had a slow leak in one of my tires. The shop owner told me he found a small nail in my tire, and was generous enough to patch it for free. I will definitely be returning to this place for my future vehicle issue!
The service was great. Fred was informative and guided me through the tire buying process. Answered every question that I asked. Nice guy.
This location was very friendly and informative. I was looking at the Memorial Day special for buy 3 get 1 free, I spoke with a rep and I gave her my tire size. Unfortunately my car has a very odd sizing and I was looking around many different locations and they all told me it would take a while to get a set of 4 tires. I was in no hurry but the rep told me that the supervisor/manager of the location was willing to go to the warehouse and install everything the same day. Once I arrived to the location the employees there had my appointment ready and let me know it would be less than an hour wait, they continued to give me updates on my car and let me know my car needed and alignment. I was not planning on doing it but he let me know he can give me a discount and it would take no more than 20 min. Overall the employees there were amazing and the price was cheaper than expected. I would definitely return to this company again.
Decided to come check out this location. Coming from long beach The ones in my area arent too great Awesome service. Definitely coming back 👍🤘
This place help me go in and out with new tires after having a bad experience with American tires is Montebello. I highly recommend American tires in santa fe 120%.
Needed a set of tires, got a price very quickly online, came in and they serviced my car in less than an hour. Really good price for tires, balancing and mounting. Thank you guys.
They patched my tire for free, in a quickly and timely manner. Employees did a great job. Thanks, will definitely return for maintenance needs.
Fred is the man. He quotes with honesty and delivers in time. A true professional and knows his craft. Need tires, brakes or suspension. Highly recommend American Tire Depot and Manager Fred Mendoza.
They help me figure out a tire pressure sensor was out and saved me a trip to the dealership. Thanks again for the help and always friendly service, i will keep coming back! A++
Had a flat tire in the morning while going to work, called Fred and he took it to the personal level and helped me as fast as he could and of I went to work.
Great price on my set of tires for my trailer, great communication and timing. Great customer service of course. Great job guys!!
I could not have ask for a better place to get my Tires for my Chevy Tahoe. Rico was so helpful he found better tires for the same price and let me know what was wrong with my Truck. He went above and beyond to do what he did for me but what I seen him do for others. This is the type of business who cares about there customers, I will be back to get other things fix by them for sure. Thank you Rico.
Tony was great, fixed my flat tire fast and assisted with getting it from my car. Great customer service with a smile, will definitely go back.
Great customer service and great prices.... my sale rep Rico went above and beyond to make sure I got the right tire and the best price. I will definitely be back.Thank you Rico!!
I came in as a walk in, after being utterly disappointed with the service at another location within the same company. After being a customer of the company for over 13 years, I even considered taking my business elsewhere, however coming to this location restored my customer loyalty to the company. Fred, the gentleman who assisted me over the phone and in person when I arrived, was great!
Horrible service.Took time off work to get new tires...Mind you, they set an appointment time to come get them switched...So I went at the time I was giving and show up to them not having my tires in stock..They call me 2 hrs later telling me my tires arrived if Im still intrested..Between that time I went to my local tire company and bought what I was asking for within 30 mins. Installed and all..Never again will I go through these whacks.
Had a great experience and service here as I just came in for a tire repair (at no charge) and because they were so helpful I looked into buying some new wheels/rims for my car as I wasbin the market. Rico the service manager took good care of me and was helpful in providing honest feedback on what was best for my car and the wheels looked great! Very Happy!
Friendly and helpful from the first encounter. Answered the phone second ring. Assured they were able to replace my shredded tire that day, no ordering the tire necessary. Service was in a reasonable amt of time, including alignment. My luck they had a buy 3 get 1 free sale, perfect. Waiting area was clean workers all wore masks and I was in and out quickly.Thank you for making a scary tire catastrophe good and safe outcome !
On 11/23, I visited this location due to me having 1 flat tire. After I got there and they did their tire inspection, they determined that I had a tire that was worn out so I had to replace 2 tires since the 1st flat had a gash in it. When they removed my tires for rotation, they found that my brakes needed replacing, and on top of that they found a broken part behind my front right wheel. I appreciate them pointing these out, but what I do not appreciate is thievery. Before I arrived there, I carried 2 air compressors in the storage area of my truck bed. After the tire with the spare was replaced, their shop worker put my spare back in this storage. I appreciated that and drove off. Today after working remotely for over a month, I drove to work and saw that my tires were low due to non use so I was going to fill them while at work. I carry 2 compressors. 1 that didnt work too well, 1 that was new in a box. To my surprise, the one in the box was missing. I have not opened this storage area since well before my visit to this location. I do not appreciate anyone stealing anything from anybody. I hate it even more when it happens to me. Its bad enough that these guys tried to get me for almost $800 bucks with their upsells, but then they steal a $40.00 air compressor? I have already spread the word at my job to never go here for any service. Now I say it here. Beware.
Great service and quick! Prices were fair and honest. Tires are of quality, and tire selection/ inventory was good!!! Would highly suggest this location as the manager Rico has great service as well as the tire technicians ! I have been buying tires from American tire depot for years now and dont plan to go anywhere else. Also their alignment machines are spot on and worth the extra money! Good job ATD team !
Went in for a quick free tire patch, waited two and a half hours for them to tell me it was irreparable. Then they tried to charge me $78 for a new tire. If they would have communicated better and not wasted my time, maybe I would have been willing to pay for their services. Went to Carillo Tires on Imperial and it was faster and more affordable service.
I was helped today by a gentleman named Rico(spelling?) and he really was an awesome human being. The service was wonderful, and it was done almost exactly the time I was quoted which is always nice. I will continue to patronize this business for the foreseeable future.
There were three people ahead of me, but they took care of them quickly and efficiently.Very knowledgable and transparent. Definitely coming back for any other repairs Ill need. Rico explained everything I needed to know regarding their services.
Friendly staff. I was misquoted price over the phone and when I got to the shop, original quote was honored. I like that work is done in an open area where you can watch what is being done to your car. I recommended this shop for work.
Excellent customer service, great price, friendly, professional and fast service.
Rico and Jorge took good care of my car and replaced my flat tire very quickly. The customer service is really exceptional here and I highly recommend this location!
I work at an equipment dealership, we take all of our tire needs to this store. Today I stopped by to have some rims swapped on a set of tires. They had me out of there in under 15 mins and they did it for free. Can’t beat the service here. We will continue to bring our business here.
2/11/21 = 5 Satr = Got really good deal on my tires from Rico, costumer service is above and beyond. Will keep coming back .
Had a great experience here. I showed up at the very end of the day needing 4 new tires & the guys took care of me! Really appreciate their service.
Revised update for Mac:I went in today to get a patch on one tire for my Kia Forte. At this time Mac showed me the tire needed replacement and I was eager and happy to have the tire replaced. Since it was a rear tire, I also agreed to have 2 tires (both rear tires) replaced.At this point Mac mentioned it would be cheaper to replace all 4 tires since their is a special in which American Tire Depot is giving 1 tire free with the purchase of 3 tires. I had already seen the price online with installation and it would cost me $266.xx.I was quote $325 which is a mark up of close to $75.When I asked why he went on to unethically mention and falsify the price I quoted didnt include installation and he was also including TPMS.Why would you add TPMS without informing me? This is especially the case given the TPMS on each of my tires is functional and operational. Again he would not install them, yet he was including it in his price and pocketing the difference without ethically disclosing this to me upfront.Last but not least, who charges $75 for 4 TPMS monitors? Are you kidding me? These cost no more than $4-$5 per tire.Do your self a service and dont go to this place and dont take your business to Mac. He is deceitful and a liar.Previous update from 2017:Jesse is awesome. I would recommend this store any day. Professional, polite and down to earth, they are there and eager to help out customers. In addition to tire patches they carry economy tires at affordable pricing and I will be coming back as a regular for tire related issues. Thank you guys!
Staff is friendly and professional here. Ive taken my car in twice to patch a leak (they do this free) and on third visit decided to just get a new tire. Never had a problem and tire and labor cost is fair.
Great service work done before estimated time Customer service was excellent very pleased.
Brought my 98 civic and great services. Highly recommended. Rico and the team did a good job 👍
Excellent service and good discount I recommend anyone to stop on by
Rico was professional, well organized and based on his 25 years of automotive experience very knowledgeable of my car’s needs. Excellent manager especially since he briefs you on what maintenance was preformed. I appreciate that. He checked and had my tires in stock. I made an appointment and he took my car in immediately. Great service!
Nice people the do a good job they are honest but as for car repair they are on the expensive side..
People are nice however being that I am a female someone(not gonna mention name)... tried to tell me the suspension was making my back tires ware out so I can buy more tires ...when in reality I only needed the front tires... (jajaja nope honey it’s called shocks )and I have no problem with my shocks just went to my mechanic and my car was inspected completely . Also tried saying I had a small nail in one of my back tires so I can purchase another tire. Till today there is no nail or else I would of had a flat and that was 2 weeks ago. So my advise to you is if you don’t know about cars (females) don’t go alone ! go with someone who knows or else they will try and tell u something is messed up. Hope this review is helpful.
You are ALLS great! Need more peoples like you ! GOD BLESS YOU ALLS!
Ive been coming here since moving to La Mirada 5 years ago. I think Rico has helped me almost every single time, the man is very professional and I always leave thinking I was fairly charged.
It was a Saturday and very busy. But, throughout the day as customers came in and some with lots of questions, Rico handled all with patience and without the customer feeling he was being rushed. I had a long wait but only because others were ahead of me.
Great service, great people. Gets it done fast.
Unfortunately had a bad experience. They put wrong size tire on two front wheel and only notice when I drove off lot when traction system service light came on and SUV started sputtering. Drove back to tire shop and they said to continue to drive until computer system kicks in and all will be well. Brake system lights came on and took back to shop. Service manager said the trend design was different and would replace with different tires, never admitted they he had wrong tire size put on, even paper work stated wrong size. We all make mistakes, but to hide behind false claims of this is normal and continue to drive until computer kicks in, what damage I could have had it I took his incompetence advice. I lost confidence in this tire shop and will look for another. Wrote review to vent about waiting three hours for them to resolve issue with no apology.
This place will take care of you and I trust on what they know is wrong with my car. I’ll be back for sure.
10/10 Expedient service, bunch of professionals! They got me in last second and stayed late to get me home safe. Definitely coming back! Rico was the coolest guy!
I was very pleasantly surprise at this tire store. I had the pleasure of meeting Rico, he was a great helper and very knowledgeable about what I will need for my problem. I needed to change all four of my tires and he recommended a brand that’s a good quality and excellent mileage with rebates( I didn’t expected that and he didn’t gave to do that either) I appreciated him helping me out with the rebates. I would recommend this particular American tire depot store to everyone because it’s rare these days to have sales and service personnel that really want to help customers out honestly. That’s my honest experience regarding this particular store..
Excellent service and great pricing. Rico and his team was very professional and through. I bought 4 new tires. I will be back to have them perform my other repairs and maintenance.
Called fur a quote and tire prices couldn’t believe how competitive it was. I made an appointment and received excellent professional service...and saved a bundle
It was a pleasant experience! The manager Rico was very nice and helpful. They were fast and efficient!
I just have too say I received the best service ever. From Jose the rep I spoke too and set up my appointment with to Rico and his staff at the Santa Fe Springs American Tire Depot shop. Jose really listened to my car needs and gave me different pricing options on top of that he got me scheduled for the Santa Fe Springs Location where Rico really took care of me. They are definitely the main factors of me becoming a life long customer. Definitely recommend this company especially the Santa Fe Springs Location.
I had issues with my suspension and tires. The maintenance was over due. Got a decent price for continentals and new suspension. Alot more affordable than Lexus.
David is the man! He deserves a raise! Helpful and a hard worker.
Excellent service. I shopped around and they had the best prices for what I was looking for. thak you
Great experience good set of ppl working here
Rico hooked it up. Great friendly customer service! I was in and out very quickly, and I paid a fantastic price! Im definitely coming back!!
They were the only shop in the area to have the tires I wanted on stock. They had a great deal. They were quick. They did a good job.
Im really happy with the services staff very nice and friendly they performed great job I really appreciated the way they treat me, they offer coffee and water thanks 👏
They did a great job. Made sure I was happy and I was. Thank you for excellent service!
Go somewhere else. There are way better shops out there who know how to properly mount and balance tires. I specifically asked Albert to make sure they use a torque wrench to put on my tires and he confirmed they always do. However I watched their employee use an impact driver to install my wheels, applied tire shine, then drove it off the lift. Went to check how the tires were mounted and two of them had heavier weights because the mechanic apparently did not line up the yellow dot on the sidewall with the valve stem. Any rookie tire mechanic knows that yellow dot designates the lightest point of the tire and it should be lined up with the valve stem to offset the weight of the stem. $69 out the door for 4 tires mounted and balanced with new valve stems - 1.5 hours later. Not outrageous if they followed proper procedures to do it, but they didnt. The smaller tire shops down the street charge less and they do a much better job! Dont waste your time or risk your cars with these second rate mechanics.
Great service! I was a walk in and they help me right away. Rene was very patient, answered all my questions, let me take pictures of the worn brakes, talked to my brother over the phone to explain the services being rendered. I love the experience and definitely come back.
Great business, very professional and they take excellent care of their customers. I did not have my coupon but they gave me the discounted rate!! And I got a free tire rotation with my oil change of a synthetic blend!! Kudos to American Tire in Santa Fe Springs!!
Very friendly do good work
Rico and his team were outstanding. He was able to get hard to find Michelin PS4 in 255/40/21 in two days. Mounted, balanced and out in 1 hour!
Adriana went above and beyond to help me be able to get the work done on my vehicle. She was able to give me a good price. I am very happy with the results.
Great service. Wasnt even there 15 minutes for a full oil change and tire rotation. My new spot
Went in for 2 tires, Rene recommended 5:00. Was on and out in 30 minutes and had them also change the oil. Fast, courteous and clean. Highly recommend
Made an appointment so my wife wouldnt have to wait. She arrived early and checked in 30 minutes and no one told her what was going on at 9:40 the car went in. at 10:10 I get a call that my struts all 4 are bad it only has struts in the front. What Rico didnt know is the car was just in the shop yesterday and my regular mechanic would have brought it to my attention. then they put it back on the rack again then Rico told me it was never complete but my wife saw them change the tires. Why have an appointment I have been to other tire depots and NEVER had this problem VERY disappointed. The car was not complete until 10:30!!!!!!!! even though the price was good the services stunk !!!!!!!!! next time ill go somewhere else
Great survive and good work thanks
Got a good deal on some tires work was done in good time
Awesome customer service! trustworthy folks
Good service. And reasonably priced. Honest people working
Need to get airs for Honda Accord tires on11-9-18. The store manager, Fred has been sokind and taken care of all 4 tires. Strongly re-commend to try Amer.Tire Depot/Santa Fe.Jay H.
Very good customer and fast service. Thank you
I usually come here to get my new tires installed but, when I called to get a quote on just doing 2 tires, they gave me a price that I have paid for doing 4 with nitrogen! Dude even gave me an attitude as if I was lying about how much I had paid before. Talking about, its always been this price since Ive worked here! $59.00 for just 2 tires is ridiculous! I used to mount and balance tires for a few years, so I do know what I am talking about. I also have the receipts from my previous transactions there. They just lost a long time customer.
Just Stopped by for low air in my tires.Ended up spending $900.I usually go to the American Tire Depot in Bellflower, near where I live. I have taken my cars for years. Spent thousands $ on my cars.However, they told me I had to wait more than an hour just to fill my Tires with Nitrogen.If it would had been regular air, I would have taken care of it myself. But no gas station near me has nitrogen. I have an air pump at home, again, the tires can only be filled with Nitrogen.I didn’t want to wait a whole hour, just to fill my tires, I decided to drive to next nearest A T Depot, 20 minutes away; just to prove my point.When I got to A T Depot in Santa Fe Springs, the manager, Rico, went a step above and beyond. Took care of my problem immediately, the tires were all checked and filled.I told him how the Bellflower store wanted me to wait an hour, when this took less than 10 minutes in Santa Fe Springs.By the way, Bellflower gave me a lame excuse which would insult anybody’s intelligence, an I questioned the rep., but he acted like he didn’t care.I was treated totally different by Rico,I asked for a price, for my wife’s BMW, the dealer wanted over $2,400, for a service I could do myself, but have no time.Rico’s price was well under the quote and I felt they had the right crew to do the job.I had asked the Bellflower store for months to give me the same quote, I even told them to call me when they found how much for this job. Never heard back from them.Rico was able to quote the right price within a fewminutes.To me it looks like Santa Fe Springs American tire depot really cares when it comes to customer service.I also get the free tire rotation and free alignment, since I purchased the set of tires for the BMW, with A T Depot, along with the 3 year alignment service.Rico has been in constant communication with me, giving me updates on the repairs.I think this will be my new store for repairs, don’t mind the extra drive.I used to work as a service tech for Sears auto repair,when I was younger, so I know customer service. I also owned an auto repair shop of my own for many years. I don’t work on cars anymore, but I know how important it is to take care of you’re customers.Sincerely,Joe OSept.5th,2020Stopped by The Santa Fe Springs branch on Saturday. One of my tires was low on pressure and found a screw embedded in it. I figured I would find the store busy and made up my mind to show some patience and waited out. I’m very busy during the week and weekends usually the same. Matter of fact I had a 12:00 appointment with a customer. It was now or never.To my surprise I was the only one there, one other car was already being inspected.The gentleman right away, with great customer as usual, asked me how he could help me. I told him I was there for a flat repair and tire rotation.I paid close attention to his reaction since I have road hazard protection, and he would not be making any money off me today.(Always get the road hazard protection when you buy new tires, it’s worth the extra 10% charge).No reaction, that was very professional of him.He quickly created and invoice, and what I expected to be one to two hours waiting period for the repair and service, turned out to be less than half hour.I got lucky, but also the remarkable service you get here is worth the extra longer drive.In all, I give the entire team a great review for:Professionalism, promptness, and fairness.-Joe
Very polite and expedient. I would recommend and will be a returning customer. Freddie is the indivudual who assisted me. He explained my options and made sure I was in and out at a decent amount of time. Also, their prices beat several other venders I had been recommended.
Great service. I was attended professionally and Rigo was nice enough to show me and explain the problem with my vehicle. Fast service, didnt have to wait long.
Awesome service! They took my car right in hardly any wait Time. Gave me a great deal on my tires and installation! I will definitely be a return customer!
They’re fast, very friendly and way better than the La Mirada location!
Great experience here. The guy that helped me Biuy, I think that’s how you spell it, was very helpful and efficient with getting me what I needed. I’ve been going to America’s tire depot for over 10 years, in different cities, and this location reminded me why I keep coming back
Great service and unbeatable prices!Thank You!
Good deals and fast... done in an hour and a half, with no hard sales techniques.
Stopped to have my rear tire repaired and met the store manager Al. Outstanding customer service skills, great conversationalist. Exemplifies professionalism. Thank You Al!!! I will be a repeat customer.
Great service, I went on my lunch break and was out the door in 45mims. Ask for Rico!!
On December 8th I thought I had flat tire and called American tire depot. Forgot the person name whom I spoke with but he patiently listed what all I have to say and asked me to come over to take a look. I was surprised that he didnt ask me to take an appointment. When I went he took my key and asked to have a seat, after a while he came back and said its not a flat tire so just filled up the air. Explained how tires deflate during winter season but didnt charge me a dime. I really appreciated his help. I wanted to write this review from that time but today I got some time to write. I strongly recommend this shop for my friends and foes.
Best service I ever had and friendly too.
Great service.Very friendly and knowledgeable.
The guy greets me at the garage. Told Him what I needed and he says go in the office please. I go and I wait and I wait, in the meantime he goes and he eats his burrito. I tell him I can I just hang here till he he’s eating. He gets in the office and does the paperwork with an attitude.This used to be a nice placeAnother day:I used to go there for the last 20 years. They would fix my flats for free or for $20. Last time I went the guy said the manufacture of the tire would not allow for fixing. Then he started looking in all kind of manuals to find out what to do. Probably he was trying to sell me a new tire. I walked out and went somewhere else.They remove the tire and plug the hole. 25 bucks and I was out of there in half an hour. Some folks just complicate things uselessly
Great experience from beginning to end.
I recommend that you get quotes from other stores to know how much is the going rate for the services you need to be done before going here. So around November, I purchased a set of tires from this location. and had my front brakes replaced and disc resurfaced and also an alignment. Everything went well. Now its time for a rotation which is free and I also need my rear brake serviced (I provide the brake pads). So I called this location as it is close to my home. Back in November, I was charged $100 for the front brake service which was fine. Now three months after, when I requested for a quote for rear brake service with resurfacing, I was quoted $129.99. So I told the guy on the phone last time it was for $100 did the price increase? and his response was a firm yes it increased! So what I did was contacted ATD in Glendale, Ca and asked for the same services. And guess what, I was quoted $80 to resurface the rear disc and replace the pads with what I have. I told the guy in Glendale what I was quoted from this location and told me thats wrong. I was contacting ATD corporate to file a complaint but I guess they are closed (Presidents Day). What bothers me about all this is that was given two different prices for ths same service by the same company with almost a $50 difference. I frequent the Glendale area anyway so I dont mind going there from now.
Did everything they could to get me the lowest price for my brakes and equipment. Even worked with my CarMax warranty to make my total even lower. Definitely bringing my other car and referring people here
Outstanding customer service. I resently had a low tire and stopped by the Santa Fe Springs store just prior to closing. I asked David if they could look st my low tire. He was very happy to put my car on the lift and found a nail in the tire. Within 10 min they had my tire fixed and i was back on the road. Most other store would have told me to bring it back in the morning to have it repaired but not here. This store knows how to treat its customets. Thanks for the great service.
I had a very great experience with American Tires in Santa Fe Springs. They worked on my Trail Blazer and my Chevy Cruz. They have put brakes, had new tires put on, oil changed, AC, and wheel alignment . They did a great job and everyone is nice and takes care of there customers . Elaine D