Nice local sporting and outdoor activities focused outlet. Nice folks as well.

(NO Stars)I can understand that certain views and or likes may not be the same as my own, Yet I would appreciate just having an answer not given in a rude manner and have the phone slammed and hung up on April 14th 11:54a. Very unprofessional! maybe a few weeks in an unemployment line would have the person understand what CUSTOMER SERVICE ENTAILS

Dude SHOULD get NO STARS, Worst experience I have ever had. I got it; The Manger made it clear, he didnt want my kind in his store. Upon entering the facility, he asked what are you looking for and my response was I would like to look around and make SOME purchases: NOPE, NOT ALLOWED. GO DOWN THE STREET. Do you have ammo I asked; sold out! From his demeanor, I could asked for a tent and he would have told me to go down the street. Stopped at the door and everyone before and after me was allowed in.

People that work there are condescending a holes. They wouldnt upgrade my fishing license to salt water,, claiming that they havent done that since the eighties. They were rude, condescending,, and laughed at me,, unprofessional as all hell. Had 4 employees tell me the same thing,, idiots.

Great selection at good prices. Helpful staff and good location

I would give them zero stars because of the poor service that they present. The covid guidelines in their area say that only three people are aloud at in the store at a time and there were no customers in there and they did not let us in. They then let us in and were just rude and nasty. I am a long time customer at this store and to be treated like this is really disappointing and I will not shop at this place again

They sold me a defective bike pump but when I tried to return it to the store, the manager was rude and refused to give me a refund. Instead, he forced me to drive 20 minutes across town to the other location (thats 40 min round trip!).I get the Covid is making things weird right now, but you still have to be polite to customers and make things right when you mess up.

I got a fanny pack and a 2nd Rod Stamp for my fishing license.

Great local gearhead shop.

My partner bought $50+ pant here for work that didn’t fit. Brought them back to return and they denied return or exchange because of covid. My partner was not notified they were not taking returns when he purchased the pants. This is disappointing because many other stores take returns at this time. Without having a dressing room how are you supposed to figure out if something fits? Never going back here again. Very poor service.

I went in and bought sun glasses. The service was great. The girls were super kind to me and my family

Awesome selection and affordable.

Has really nice people I was in and out and about 15 minutes found what I needed and was on my way best place in Santa Cruz to buy a new fishing pole

Good selection of hiking boots!

Got there a little kate. They was out of long underwear! But I bought a beanie and some gloves! They ok

Amazing customer service. Mike spent about an HOUR helping me set up the ocean fishing rod I received as a gift (I had lots of questions :) Strung the line, helped me find the perfect weights, rigs, and bait. Our 3 boys also enjoyed the attention with their many questions about everything. Mike was passionate about his job (and fishing!) and when he didn’t know an answer the other employee gladly helped find exactly what we needed. This was truly a pleasant experience in a well stocked store. Great prices and 1:1 service. Thank you!

Awesome well stocked reasonable prices frienly and helpful. Thanks

A local business offering similar stuff to what big5 carries. Coleman, eureka, Columbia, and hiking shoes.

This is a fairly complete sporting goods store oriented toward outdoor activities. Lots of hiking, climbing, camping, fishing gear here. Not the place to buy baseball gloves, bats, volleyballs, etc. They may have some sports equipment but its not the place to go for that. If youre looking for a new sleeping bag, a fishing rod, tackle, or some earthquake survival gear this is your place in Santa Cruz.

Very knowledgeable staff. Especially the guys in the fishing department. Always giving info on whats going on locally. (Like letting us know about the dredging at Westlake park)

Good selection for a local shop. Went in for sandals, but they didnt have my size (12) or sandals with back straps. They carry a lot of miscellaneous stuff and their deals are great. Certainly worth going to if you need something quickly.

A slimmed down but good stock of quality outdoor wear. Knowledgeable staff too.

Good place for many outdoor items but if youre near a REI I would go there and get the best in QUALITY. No comparison. Still they do have a lot of nice things!

Rude staff member.

My husband and I were road tripping through California and had brought our tent along to do some camping but realized one of our tent poles was broken. We called Outdoor World to see if they had any tent poles and they did, but they were closing before we could get there. Tyrone said he would stay and wait for us, and he did. Very impressed with the customer service that was above and beyond what was expected.

Solid, wide selection of quality stuff for camping and other outdoor activities. Prices can be a little high, but its nice to support a local company as opposed to buying something for perhaps a bit cheaper online. The Capitola location is certainly larger, but they manage to cram quite a bit of product into their River St store.

The store has a good selection and is very economical. I bought a comfortable new camping mat and a durable sleeping bag for a very down to earth price. I highly recommend

Everything you need to be a camper fisherman or survivalist plus a very nice selection of shoes.

You can buy a lot of nice items to go camping, fishing or hiking. Also you can get your fishing license there! I like that they sell Timberlands and Smith sunglasses

Super nice people! Go out of their way to help. Offer alternative ways to get something theyre out of. Have things from other stores of theirs, sent there. They even have layaway! Great perk!

We were looking for wool socks. Awesome selection. Quite a few made in America. Ill have to remember to go here next time Ill need waterproof shoes.

I always check here for my warm weather gear or camping gear first. The staff has always been great.

Great customer service and selection att reasonable prices

I love this outdoor sporting goods store Ive been coming here for a very long time since the 70s thats a long time I come and get my fishing worms mostly and fishing equipment the staff are very helpful and even though this is in a strange spot and I dont know how they stay open its a really good place to go and shop the prices are very competitive and I cant tell you how many pellet guns Ive bought from here over the years ha ha since I was a kid well and located anymore but I still come and get the fishing equipment and the worms because they usually have a good stock of them and if you want to go fishing in Loch Lomond you need a lot of worms :-)

The store rocks! They are dog-friendly, and have a super great selection of hiking shoes and boots. I tried on literally 10 to 20 different pairs of shoes over a few weeks, trying to figure out what was best for me. The staff were incredibly helpful and didnt mind the time it took for me to find the perfect boot! My dogs also absolutely love going in there, it is such a warm atmosphere and they even have treats! I much prefer going to this store over the one in Capitola due to selection and helpfulness of the staff. Also for the record, my perfect boot was a Timberlands 😋😃

I went here to purchase a handgun. My experience was far better than I expected. The person who helped me was extremely knowledgeable and was able to offer a solution to choosing the gun I wanted. I ended up getting a better price then Markleys and a better shopping experience. I was also able to do the handgun certification test at the store.

Amazing employees great prices and wide variety

The main guy is super helpful and always very nice

Less than sub par. The establishment isn’t clean. A vacuum is a good thing people. Also the employees purchase all the normal human sized clothing before they have a chance to reach the rack, and are the first to admit it. I don’t think that is fare at all. I would support this business if this was not the case. Think twice about the false customer service. Hope this helps anyone who reads this.

Usually a great place to grab things for adventures. They have everything from camping equipment, strong work/outdoors clothes, to sporting goods.If they dont have what your looking for, you can always have it ordered to the store.

Fast friendly service good prices huge variety of items

They everything you need for the outdoors and all the stores are owned by nice local people.

Very knowledgeable, friendly staff. Came in for a camping pillow, was able to get a pretty nice, compressible backpacking pillow for $13 pre-tax.I chatted for a bit, consulted about some bug spray and health concerns; quick, efficient service.

Store had a lot to offer for outdoor activities. Good range of outdoor clothing.

Dont only ask a question of only one employee. As there knowledge and interest very greatly.

Awesome staff. Not pushy at all. Willingness to be personal with a customer is always a plus!😃

Good experience. Wish they had a better selection of fishing weights.. But i will be back for sure.

Outdoor world is a little over priced on certain things. You should price check with amazon before making a purchase there. I really like their little camp fire cooking skillets that are only 8 dollars.

Had a terrible on phone experience with the River St locations management. Brand new Red Ledge pants leaked on first wear. I called in for the return policy and was met with rude hostility and was told they couldnt be returned after wear. Called the Capitola store and customer service was 100% better with store manager Kayla. I work for a local farm and will be telling my crew to avoid this location and make the trip to Capitola. Really disappointed in the River St shop as its been the go to. This is my first review of any service, which says something about the experience.

Excellent inventory, I almost always find what I need for camping or sports. Friendly and helpful staff. Im a little concerned about the gun sales.

Best in town sporting goods store! Hike, camp, fish, hunt, you name it they have something for you.

Cool store for all your camping needs and more.

There were a bunch of derelicts in front of the store smoking, I think that was the sales staff. It’s hard to be sure, the store is so close to the homeless center, the merchandise is overpriced, the sales staff are unprofessional and lack knowledge and experience, and even basic etiquette. I have a better time at any other store,REI, Big 5, Check the prices yourself.

Staff was really friendly, and they have a good selection of outdoor stuff. I found some long underwear and snow gloves.

I have been a customer at Outdoor World sense 1977 when I moved to Santa Cruz to attend UCSC. So I have watched this store go through all its changes through the years. They have had their ups and downs and could really use more room to display their goods. Overall it is a good store except for their dressing box (room). The box is located in the womens cloths section kind of stands alone in its space so that people can walk around all four sides. I walked into this box and felt exposed to the store. It is about 3 ft. by 3 ft. all four sides are open at the floor about 2 ft. up from the floor. It is a struggle to try on close in this small space. There are no hangers to hang your items on that you want to try on, and there is no room for your shoes in the box so you have to move them mostly outside of the change box. I would say that they are loosing sales because people (women and girls) just dont want to step into this box and take their cloths off in such circumstances, its bad. OK thats it. Oh one more thing, the employes need to stop playing around and start helping the customers.Out

Incredibly friendly and knowledgeable staff. Great selection of fishing, camping and outdoor gear.

Had what we needed on sale. One stop shopping

Great seletion of outdoor gear. Great sales. Cool stuff

If you like the outdoors you need THIS place

If you need a fishing license or some ammo for your bb or paintball gun these guys will take care of you. They also sell a lot of outdoor wear and camping supplies but I havent paid much attention to that part of the store.

They have what you need. Not the best quality or prices but, always find what Im looking for. Staff are nice but, Im not sure on their knowledge.

Ive bought fishing tackle, shoes, shirts, camping equipment here. Very good selection. They have a larger store on 41st Avenue in Capitola.

Good place for frozen bait...fridge alway has wat i need

Great staff. Good selection of equipment and clothing.

Fun and great place to shop for outdoor equipment

Great place for outdoor clothing and camping supplys

They have all your sporting goods needs, covered.

ALL my sportswear comes from here. Great sales, often

Shopped there once, got a lot to,pick from,lot of good things there.

Great place to find all of your brand name outdoor accessories.

Fun store for outdoor gear. Good pricing

Very friendly staff, good selection.

Over priced by a lot! They should try to be more competitive!

Great customer service and good prices

I just wish Outdoor World would take a step into the twenty first century and actually merchandise their shops. Items are difficult to find and they rarely have what I need.

Great tackle selection amongst other interests.

Helpful staff

This place had been a staple all of my life. Quality products and always friendly staff.

If you know you know. They got camping stuff and snow and fish and....

Better prices and selection than sports authority.

It was good to walk away from the sUK

Its more expensive than big 5 in capitola

Overpriced store for regular items. You can get most of the fishing supplies for example at one third of their price somewhere else.

Great local sporting goods store.

Good price, nice service.

Good selection of outdoor supplies!

Very a good Sporting Good Outlet

They have a little bit of everything there

I was expecting a store like REI; instead, this is more of a hunting store. And the selection doesnt seem to be too great for the items they carry.

Cheep supplies. Break in 4 days. Not sturdy.

Staff couldve been friendlier

They didnt have the trout fishing gear I was looking for..nice people at the counter though.

Local treasure for camping and outdoor sports equipment

Small but has a wide variety of sporting goods

Surprisingly has most of the camp gear you could need.

All your sporting merchandise here!!

Nice store.

Not the best selection and pricey

Great deals

All around solid store.