We were just getting a Delta handheld part. We could not find it anywhere else readily----- without ordering it. The counter man found one for us. He was friendly and very helpful. This company is lucky to have a good employee like this man. Thanks

Excellent service and most importantly the advice I got. Im not a plumber but left with what I needed.

They always seem to have what I need thats why I like that store been going there for over 30 years ju un

Local business. Ive been going there for 40 ish years as a plumbing contractor. The people who work there are friendly with each other and with customers if you are a contractor.However the staff in the front seem so busy at times that they have dropped the ball on orders my customers have placed with them. The plumbing store in the front not only seems separate from the contractors counter in the back but manifests as a small problem for contractors who phone in because the plumbing store in the front picks up the phone and has to transfer you to that back making the contractors wait many minutes to speak to the contractors counter. This is a problem for contractors that dont have to wait on the phone IF they phone Ferguson Enterprises, Slakey Brothers or A.L. Lease. Sometimes the wait on the phone is so long I lose my allegiance to them and call their competion.

Great supply store for all the fancy fixtures you may need but very expensive so be prepared to break the bank all in a great customer service great show room and excellent fixture selection

THE ABSOLUTE WORST NON EXISTANT CUSTOMER SEVICE EVER. Was looking for a piece of pipe for a home turbine project. Was told they dont have anything like that before I even told him what I wanted. Employee hostile, unsmiling and abrupt. . Good to know they dont need my business, now or ever.

Tried to place an order for specific bathroom fixtures. I was promised a detailed quote for that afternoon but it was never sent. It was not clear that the sales rep. knew that much about plumbing. I placed my order with Los Gatos Plumbing supply. I will definitely not waste my time going to Bay.

Best in class plumbing store in Santa Cruz. My wife and I greatly appreciate the depth of knowledge, willingness to help and overall quality of service. There is no better plumbing store in Santa Cruz.

Told by the employee that [he] would have to get up and go grab the part, making it a waste of his time among a variety of other disparaging comments. Bay Plumbing is the worst service I have ever received buying a product anywhere. Completely useless staff that appear to actively hate the customers and the business they are working for.

This post is specifically about Daniel in parts - use anybody else. I got heavy sighs from the minute I came in to get a hard-to-find part. He said he would call the manufacturer and get back to me - never did - and after multiple attempts to get a hold of him the only response he had was your not the only customer I have - so I went elsewhere. Worst customer experience I have had in a long time.

Bay Plumbing supply is a home based company. A good man Tom Martindale started it with a group of people that knew his vision and supported him.

Back counter men are quick andKnowledgeable. Will help figure out all your plumbing problems

Top quality merchandise, staff is helpful, wide selection.

I have always gotten good service and helpful advice from Bay Plumbing staff. Free popcorn, too!

I go hear for the contractors counter. They seem to have whatever supplies I need with friendly service.

Great customer service

The best and most customer service mops the best guys to help customer at parts and service

Good option