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Fidelity Automotive
916 Soquel Ave # E, Santa Cruz, CA 95062, United States
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Fidelity Automotive

Comments
Pa
Review №1

Really nice people. It costs 50 bucks for a smog and theyre really fast. Price includes cost of the certificate that they send to the DMV.

La
Review №2

Ive been coming here for over 15 years. Theyve always been great - they solve my car problems, communicate well, and respect my needs, schedule, and priorities.

lo
Review №3

I’ve been here multiple times for my smog. Theyre always very polite and fast.

Ja
Review №4

This auto shop is amazing. The car I got smogged needed an enhanced test. Not only did they do the test right then and there, it only took 10 to 15 minutes. They also gave me a $10 discount, for no reason. :) The man that took care of me also had a great sense of humor and was a real sweetheart. Would highly recommend.

Aa
Review №5

I just discovered this mechanic shop and it is amazing. Great costumer service and mechanical work. It is such a relief to find a place I can trust with my vehicles.

Se
Review №6

One of the best places Ive ever used. Super efficient and flexible. Irish is so professional and helpful! I definitely recommend Fidelity!

Da
Review №7

Great Service!! I showed up without an appointment at 9 am for a smog check, my car was ready to go by 9:15! The fastest smog check Ive ever had done. They took care of me right away even though they were really busy since one of their employees called in sick today. Id highly recommend this business. VERY HELPFUL!

To
Review №8

I went here for two years to get various service done. It was mostly fine, although it struck me as a bit overpriced. Then I took my car in for a routine smog check. When they returned it to me, the hood latch was broken. When I pointed out that one of their mechanics had obviously broken it, the receptionist not only refused to help me fix it, but was *extremely* rude and dismissive on the phone. He told me that, somehow, it was my fault, and then hung up on me.So not only did they break a part of my car that was quite difficult to replace, they were very unpleasant and defensive after they did it. That is not the type of service I would expect after coming here for two years.Stay away from this place at all costs. If anything at all goes wrong (which is often the case when fixing a car), they will take no responsibility whatsoever.

Do
Review №9

For smog check. Very quick and very friendly. In and out in less than 1/2 hr. Time to check about 15 minutes.

He
Review №10

Fast and friendly smog service. Highly recommend.

Jo
Review №11

They are fast. I barely had time to grab a snack from whole foods before they called me to say they were done.

Pe
Review №12

I had a brake job done after one of the brakes made noise in curves and the brakes started scrubbing. Afterwards the noise was still there and the brakes wobbled while braking. When I returned the car I was charged some diagnostic fee for checking into my complaints. The check-up turned up nothing, the fee was not returned and the problems persisted.I then brought the car to another shop: they fixed the wobble (the calipers needed better grinding) and also the noise (emergency brake).

Al
Review №13

Fastest smog check Ive ever had and with extremely friendly service. Tucked in behind red wing shoes, street view was invaluable in finding it.

Em
Review №14

So helpful, great service, very fast. Smog check done in 15 minutes!

Jo
Review №15

Recommended! Smog was 20 minutes, price was great, staff was friendly....I would sent my mom here

ca
Review №16

Do not do business here unless for a smog check or oil change. They did work to solve a smog problem and it passed even though the car still emmitted the same fumes. Then, more problems. Out lots of money and car not running as well as it did before we brought it in.

Br
Review №17

I seriously failed a Smog check here that I knew I should have passed and they wanted to replace the catalytic converter for $600+... I then brought the car to the place on Soquel and 17th, which doesnt stand to benefit from failing people since they arent a repair shop, just a smog checking business. I passed with flying colors there. What gives?

GW
Review №18

Always great service!

Information
6 Photos
18 Comments
4.1 Rating
  • Address:916 Soquel Ave # E, Santa Cruz, CA 95062, United States
  • Site:http://fidelityautomotive.net/?utm_source=gmb&utm_medium=referral
  • Phone:+1 831-458-1087
Categories
  • Auto repair shop
  • Smog inspection station
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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