I tried to get a quote from Bay Alarm for a system at my restaurant. After I submitted the on line request someone called within a few minutes. I gave them my information and arranged a field visit with Angel Rodriguez for the following week. Well Angel never showed up or called, and when I called in to find out what happened I was on hold for twenty minutes with no answer before I finally gave up.I submitted a new website request and i think someone tried calling me back in a very short time, but as soon as I answered, they hung up. Then I got an email from a rep Kylee O’Shea asking if I still wanted a free quote. I replied on email with my story, and I never got any other call or email after that.I guess they respond quick to web requests, but that’s about it. I’d hate to think what would happen in an emergency!

Excellent job Jason Smith the manager, and the installation manual did fantastic job, to my opinion they need a reward.

Up to now service has been ok. But I have been on the phone to try to cancel the service because my circumstances have changed. And I have waited for almost 30 minutes! Glad it wasn’t an emergency!

Bay Alarm has been wonderful to us!We had no alarm system at our industrial space. We were robbed and decided to put in a security system, Hamid came out the day we called, got us a quote immediately, and got the alarm scheduled the next day, and installed over the 2 following days.Hamid, has been helpful, always easy to reach and responsive! The team installing were also friendly, on time, answered all of our questions and were really helpful with figuring out what we do and dont need.

Excellent customers service and support of your home and business security.

After being a customer for over 20 years (with 2 visits from Bay Alarm) I was informed by their lack of customer service department that my emergency call would be handled the next day with a six hour window. I dont trust these people any longer and feel they really dont care about anything other than money. Total lack of support. I wont use profanity Ill just tell my story

Recently we had our alarm system upgraded added cameras & breakage sensors. Amador, Erick, Jefferson, and Jefferey Telgenhoff were wonderful. The guys were friendly, efficient, clean. Great group of guys. I would highly recommend Bay Alarm Company. 07/26/18 another technician Anthony came out to install 2 more contacts-another friendly, efficient, clean guy. Kudos Bay Alarm you have some wonderful people working for you.

I have nothing but praise and thanks for Jaramiah from Bay Alarm. He was courteous and professional at all times during our install. His ability to describe the solution and walk us through its functions/options built a great deal of confidence. Although I hope to never need Bay Alarm, Im glad they have my back.

They rob you faster than any thief would if you call them for any service

Bay Alarm is always great with taking care of issues for us. Anthony was a great help with explaining an issue I had.

I have had 3 alarm accounts including fire, burglar and elevator with Bay Alarm for several years for my business. I have found the customer service to be poor and very impersonal. When calling customer service, the operators have difficulty even finding my accounts, let alone accurately reporting on alarm activity. The police department has been dispatched twice within the last month for false alarms and I have spoken to Bay Alarm operators twice to have the system checked to avoid further fees from the police department for false alarms. No resolution as of this writing.