Sales department was fine, service department is terrible. I’ve had scheduled appointments and waited 30 minutes to be helped after my slotted time. I’ve never been to a luxury brand dealership that returns your car unwashed and not vacuumed after service. If you want the treatment/competency of a Saturn dealership buy here!
Got such excellent service before, during and after purchasing an Acura RDX here. The staff are so helpful and really care about their clients. Syd spent quite a bit of time helping me with my tech components in my car, resetting things and showing me how other items worked that I was confused about. Jee, in the Service Department, words cannot express. What a kind, cheerful, go the extra mile type of person. Lucky company that finds such great employees! Would highly recommend them.
Great dealership! Buying process was easy and smooth. Their service department is the same. I will definitely be going back. They took care of a nasty rattle I had on my SRT. Have to say I’m very happy with the service department and Sam for taking care of my issue. Tony my salesman is top notch👌🏼. He made the deal happen before I could even ask for a test drive. Thank you all who made it happen and took care of the rattle.
The sales professional was very friendly and helpful. He was very respectful and was able to clarify all my doubts. We went for a test drive and his knowledge about the car was awesome. All the sales professionals were very professional and did not push to buy the car immediately as generally other dealers do. I would definitely recommend this dealer.
Impossible to schedule an appointment for service with a loaner car
I like the super friendly staff at Acura Santa Barbara.
Oil consumption test done at this location, three consecutive times before oil change, sensor gave us warning of low oil level, after we found out about recall took it here, this would be the forth time but magically didnt. My mistake not to check oil stick in front of them and take picture, suspicion of overfill like other cases all over. Acura 800# will not respond or hard to get them on the phone about issue. Be sure to check and take picture before driving after appointment for this test.
So disappointed with the service. After filling out the proper paper work, they say we can go on with our day and they would call us when they have an answer, typically they dont want you to leave so you dont get a cold feet about the purchase, about an hour later they called and say sorry we tried everything and we couldnt get it done. So but with average credit and a 6000 trade in for a 16000 dollar car they couldnt??? Ive done it before with no trade in and worst credit( of course APR was so high) with my experience i know financing agency may ask for more down payment in order to get approve, this wasnt the case a day after I called and asked what if we put more cash as down his answer was he would check with lender so after 24 hours he didnt check that option?? I just had the feeling he didnt tried hard enough, I can even say that I felt that for being Hispanic I didnt get the same attention as other customers. I hope this is not one of those dealers I was advised no to go to any Santa Barbara dealers for the same reason I thought they just were exaggerating but after this experience I think they were right
This place has always been great
They will not return my phone call have left several messages. It is for a dangerous recall I have been trying to get done for months
Great price and Sean was really helpful.
Worth the drive to pick up my stuff.
Good people to work with
Excellent service center