Clean, organized, nice flow to the store. Loved the height chart to measure for the right size bike. Well stocked shelves & helpful employees. Easy in and out of the parking lot & lots of parking. Carts are new & drive good. Free complimentary wrapping paper up front after check out. Awesome store.
Because it’s my favorite Toy Store
Couldnt find even one thing on my list. It is really sad to visit a store I used to love to find it closing its doors with low to no stock, where even the shelves are priced to sell. Breaks my heart to give such a low rating to a store that would in the old days would have received 5 stars or more if that were possible.
The store looks awesome. Very organized. Finding an employee to help you is impossible though. I had to wait in line for a cashier, just so I could ask a question. There was no one walking around the store to help me.
I was never fond of this store, until I recently made a couple purchases. The first instance that impressed me was when an item was mislabeled for $5.99 instead of the actual price of $9.99, and I casually mentioned it as a surprise, and without any request, they honored what it was labeled at. Then, at another visit, I bought another item that turned out to be cheaper at target. I took a picture of the price scan, and went back 2 days after I had purchased the toy, and they DID honor the lower price. And refunded me the difference. That put them at number one in my book.
Maybe this is a show room. Maybe the real toys are on line. Looking for a train set. None to be found. New age t.v. cartoon animated whatever....where are the real trains? Where are the toys? Twilight Zone.Where is the real Toys R Us. Maybe toys are banned!?
What can you say about Toys R Us I have 10 grand kids and I can go there and find something for everybody so its a One-Shot stop place I love it
Smaller format store compared to other location. I was very surprised at how clean and organized things were; especially during the holiday shipping the week before Christmas.
Had a great experience yesterday but when I went to return some stuff they asked for my IDI asked why and they said for future returns.They wrote everything down from my ID and saved it into their systemNever shipping there againNot even Walmart or Target ask for those that type of infoI left every upsetIf theres ever a breach Im info is there all because I returned a $9 DS game holder and a $8 wallet
Big fan of this toy store chain, but I was followed from the moment I walked into the store. I understand anti-shoplifting measures, but everybody here doesnt have to be all-up in my business - let me shop in peace!
Not all employees were friendly. Went to buy my nephew a nerf gun. I went straight up to the cashier to pay since there was no line. I was told line starts over there in which I proceed to wait about 5 min. An older couple went straight to the cashier in which the same cashier rang them up. Another employee who saw the scenario saw me impatiently waiting in which she apologized for her coworker and rang me up.I dont remember your name but thanks for the help.
I GOT ALMOST EVERY TOY AND BABY THING I NEEDED FOR MY CHRISTMAS SHOPPING ALL IN ONE PLACE FOR A REASONABLE PRICE AND A SHORT AMOUNT OF TIME.
12/22/2016:**Update: I noticed that my account not been credited for the unfulfilled order. I called customer service and was on hold for 20+ minutes to wait to talk to someone. I was then told that if the order was unfulfilled, I should not have been charged for the toys...BUT I WAS. I had to go through hell to prove that I was not properly charged. All because the Santa Ana store did not do things correctly.12/21/2016:45 Minutes, a half completed order and a rude and apathetic attitude is what you should expect if you pick up your online order at this store. I ordered three small items online through ToysRUS. I received an email a couple hours later stating that my order was ready for pick up. Came in and waited in line for order pick up. I was informed that the order was not ready. The cashier asked me to wait while they gathered the order. I walked the store 10 minutes and came back. The cashier handed me my bag. I notified her that I did not receive the two of the three items I ordered after inspecting the bag. The cashier asked me to wait again while she paged an associate to help fulfill the rest of the order. I waited almost 20 mins for someone. No one came . The cashier saw me standing at the counter with an upset look. She paged the associate again. No one. Finally, after another 5 minutes the associate she first paged came to counter for another issue. When the cashier inquired about my items, the associate stated, oh, we ran out of that and couldnt fulfill the order. I was not happy. I asked why they kept me waiting for something that wasnt there and, why they did not notify me when I first checked in? No answer. Then she rudely said, well look at the confirmation email. I pulled it up. The email clearly said the order was ready, but at the bottom underneath the confirmation and barcode for the order, in fine print, it stated that the full order could not be completed. The girl dryly said, sorry and walked away. For a new store, and one that is in a highly customer-competitive area, I expected a granule of customer service. Ive spent quite a bit of money at this store this Christmas, sadly they will no longer be receiving my business.
Great selection of toys and gifts. You can also pick up your online orders from the store as well.
Ill definitely miss it. Really good for kids toys,obviously
It was awesome toyrus ur the best but if u can plz Put Wwe WrestleMania basic and elites and battle packs
I like how everything is very organized and they have everything according to what you want to buy
I only went here one time but this had my childhood dreams and I loved it
Been enjoying this place since it open around 2015 and will be greatly sadden to see it go.
Clean.Well presented.Lots of displays.Prices arent the lowest but the selection cant be beat.
Wifi is a disaster ; slowest wifi I have see. Its an offense to have a wifi so slow
Great place to spoil your kids. Everythi ng they can imagine in one place.
A really good place to find that special toy for our special little ones!!
Sux tht theyre going out of business
They are closing so nobody will care about helping you.
Great big store. It was nice and clean...
Going out of business, process werent really that low and they had a plumbing leak. Woof
Went to get call of duty that was released today 11-3-17 and was told by staff that they did not have it. I was also told that the night crew would open today shipment and it wont be ready until the next day 11-4-17, they didnt even offer to go thru it
The staff is friendly and the store is always clean/organized.
Clean and well lit. Easy to find your way around.
Helpful staff and great discounts for members! Go to place for all your baby needs..
If they had scanners to check a price, it would make things so much easier, so you dont have to wait around for pricing.
Its great to go there to buy gifts and toy but its so expensive to buy them
What can I say. I still love shopping here. Its always a mess and pretty busy but thats kind of how it goes at toys r us
There are very few Toys R Us stores. This one has a great selection.
You guys made my sons 6th Birthday and amazing day
The store is a bit messy but then again everything is on sale so who’s complaining. Great selection
This store is beautiful, but sadly, its going out of business. Get here before the end of April 2018 to get discounts on lots of toys and games.
Always goodThe best toy store hands down
Not an adult collector friendly store when it comes to in-store events. Came here for a Pokémon TCG giveaway event but was turned away as the employee insisted its only for kids even though their cooperate in-store events page clearly stated adult collectors are welcomed.
Its Baby R Us, pointing to ToysRUs, didnt find anything price worthy even though they are going out of business
It was great, they even price matched Amazon!
I went in for American doll clothing didnt know what I was looking for, young lady by the name of Liz came and helped me excellent sales person I knew exactly what you was talking about and Im sure shes going to soon to be manager....
Sad, Toys R Us will be closing. Everyone buying from Amazon. Putting people out of work, flow of tax dollars are not coming into California when those purchases are bought and paid from another state.
Unorganized for the holidays, the standing in line system needs improvement. Small store but good selection in overall toys.
There was pretty much nothing left in the store..
Their going out of business sale isn 10% off... Amazon has most toys for about 20% less to start with.
It’s closed! I driving far from Irvine to here after google search “toys”.The information should update
Arrived 20 minutes before closing time to buy a Luigi board and they were already closed.
All you need can be found here.
They are running out of good stuff, hurry in.
I DONT WANNA GROW UP,I WANT TO BE A TOYS R US KIDS:(!
Amazing so clean and alot of choices
Great for grab and go. friendly people!
Brings back so much memories
Sad to see it go. But I got a second chance to shot at a closing store.
Very helpful employees, clean and fast.
Its nice friendly place to go
Store had lots of stuff, not the most popular brands, but the shelves were full.
This is were you can find the toys you want no matter you are looking 4.
Good for being Toysre us
Too expensive. Sales are lame.
Store is closing. When I went everything was 10% off
We will miss this company.
I got a skateboard for my daughter .
Great place too shop.
Nice store with great selection of toys
Didnt have a lot of the big toys on display to try.
Going out of business but 50 to 70% off store wide
Good selection of toys, clean.
Not well stocked. No baby clothes or food. Very dirty and no employees ready to help. The few employees there are busy chit chatting amongst themselves.
Good toys and nice price
Mostly 10% discounts. rare to find more than 20% discount
Clean, organized, and friendly staff.
I hear the toys r us is going out of business
Bye memories bye geffeory the giraffe
At 40% off most iteams
Went in looking for a toy, but theyre using.
Nothing is really being discounted more than 5-10%
Its sad the doors are being shut soon
Good going out of business sale
Too bad it’s going out of business.
Toys are wayyy too overpriced.
They are closing end of june
Great customer service
Good places bye bye
Too bad its closing.
Count down to store closing for ever!!
Found all the gifts I needed for Christmas
They seem a little short on staffing.
Will miss my toy store
Helpful employees!
Too bad they are closing